holidaycottages.co.uk Reviews

Name: holidaycottages.co.uk
Rating: 4.34

4.3 Rating 808 Reviews

84 %

of reviewers recommend holidaycottages.co.uk

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4.3

Based on 808 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

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holidaycottages.co.uk 5 star review on 8th September 2025

Mrs L J Holland

John

holidaycottages.co.uk 2 star review on 8th September 2025

Anonymous

Marky P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked Lugger Lodge, Swanage, for 7 nights commencing 25/7/25. Photos and descriptions on Holiday Cottages website really appealed to me. It was a special anniversary and the ‘romantic hideaway’, tastefully furnished with nautical decoration sounded just what I wanted for a gift for my husband. The ‘cute dining table for a romantic dinner’ pursued me to take a bottle of good champagne with us. Reality was, a mean, cramped garage like space with a small bathroom extension. There was no dining table, just a small battered console against a wall with instructions on how to dismantle and reconstruct the console to make a dining table to fit the limited space. Small sofa with worn cushions and a small wall mounted TV completed the tasteful furniture. A makeshift wardrobe of coat hangers in a narrow recess was covered by a curtain held with a heavy rod, the whole fixture fell onto me when I moved the curtain. We left 27:7 at 9 am. We would have left within hours but last minute accommodation is difficult to find at peak holiday times. We went to the Travelodge in Poole. Our long awaited holiday ruined. The holiday company reminded me that they cannot resolve such problems, they are only Agents and I must deal with the Owner who has no email and doesn’t answer his phone.”

holidaycottages.co.uk 1 star review on 5th August 2025

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Posted 1 month ago

“Fairly last minute booking. Easy to sort out. Regular updates and things to think about before coming.”

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Posted 1 month ago

“Easy company to contact. Everything done promptly and efficiently. Nice staff at Fowey.”

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Posted 1 month ago

“Great holiday home, good location, very clean and well equipped.”

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Posted 1 month ago

“Very easy to book and I found the staff very responsive. We did not have any issues with our booking and the cottage we booked was lovely. Would definitely book through Holiday Cottages again.”

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Posted 1 month ago

“Easy to book but there were some issues with the cottage and although we contacted the company we didn’t get a resolution to the missing parking pass whilst we were away and haven’t heard if they’ll sort out the other issues.”

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Posted 1 month ago

“What a glorious location in the heart of the Forest of Dean. Summer time in such a beautiful rural location has been restorative and much needed. The cottage and grounds has all one needed for family of 3-4 with well behaved dog. All creature comforts and modern amenities available. We loved this cottage and location and we will be back. This is not suitable for small children or those with mobility issues due to m8ner cottage stairs and slope up to cottage from road side parking. We will be back!!”

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Posted 1 month ago

“Straight forward booking procedure and good info between booking and the holiday. My only quibble is that now arrival info, local directions etc are not available till two weeks before start of holiday. Makes planning hurried. From memory this info used to be available once full payment was received.”

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Posted 1 month ago

“A fab stay in a peaceful location”

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Posted 1 month ago

“Lovely place. Very friendly owners.”

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Posted 1 month ago

“There’s an excellent selection of properties and locations to choose from. The information provided for each letting is comprehensive and very helpful. For example: my husband always requires off street parking outside the property. The website is easy to use and once you have booked Holiday Cottages keep you well informed and updated about anything you need to know. They’re also friendly and helpful if you need to phone them with a supplementary question.”

holidaycottages.co.uk 5 star review on 4th August 2025

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Posted 1 month ago

“All the information and the cottage itself were perfect.”

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Posted 1 month ago

“Lovely cottage, exellent location for our purposes. Well appointed , withgood quality furniture abd facilitien. Very clean and tidy when we arrived.”

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Posted 1 month ago

“Really lovely relaxing cottage”

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Posted 1 month ago

“I would give zero stars if I could for… I would give zero stars if I could for human empathy My husband (34) who has Motor Neurone disease found out that he now has to have an operation to insert a feeding tube-PEG the same dates as a booking we made with this company through Air B&B , we asked if we could move the booking to end of September as we understood that there wasn’t any refundable options , hoping the host had a heart and would do it discretionary given our circumstances, but no … pretty awful really, so now on top of our horrendous situation we are now £1500 out of pocket , which now stops us from booking any more breaks to make memories whilst we can because this company is heartless . Do not book through this company Date of experience: 01 August 2025”

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Posted 1 month ago

“No problem up to the stage where holiday cottages took our money . On arrival there were no instructions about any of the equipment. We rang the management company who were very prompt in getting the television working.I then sat down on one of the balcony chairs and the rusty tubular steel broke, narrowly missing my thigh. On inspection all the chairs were badly rusted and dangerous.The whole place , though clean, seemed neglected. The owners ,who were abroad do not seem to care about the property. I do not think it is the fault of the management company. There was no welcome pack and no visitors book. I think holiday cottages need to inspect the properties more carefully. I was asked for feedback about the cottage and I informed them about all of the above, but I received no reply. It seems that once the company has your money, that is the end of their involvement, so why ask for feedback ?”

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Posted 1 month ago

“First time using Holidaycottages. You were great, when I sent payment you updated me. Then Went very quiet. I then tried to contact you about my booking. Online chat timed out. Tried calling at least three times, phone rang out no answer! Emailed you only to receive the email when leaving for my booking My last ditch attempt, I was going to pull my booking! I contacted the housekeeper Kerry, who was so informative and helpful. She did say after you’ve taken payment you generally go quiet. I have used other companies who have been so easy to deal with. I’m concerned with your lack of Customer service. Online chat timed out, no one answered my calls, email received when leaving for my property. Can you Please answer my concerns. I’m a little hesitant to use you again. Your property was amazing and all high end. It was a lovely stay with the help of Kerry but I felt Holidaycottages fell Short big time.”

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Posted 1 month ago

“We had absolutely no issues with our booking and was kept informed about the holiday let the closer it got to the holiday”

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Posted 1 month ago

“Great location, all listed amenities are present. Quiet and comfortable would definitely visit again”

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Posted 1 month ago

“Have used holidaycottages numerous times over the years. Great selection of properties to cater for all tastes, locations and holiday stays. Our go to when searching for a holiday rental. Easy process, good information and never had any issues.”

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Posted 1 month ago

holidaycottages.co.uk is rated 4.3 based on 808 reviews