holidaycottages.co.uk Reviews

Name: holidaycottages.co.uk
Rating: 4.37

4.4 Rating 1,512 Reviews

85 %

of reviewers recommend holidaycottages.co.uk

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4.4

Based on 1,512 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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holidaycottages.co.uk 2 star review on 16th October 2025

Kate Fitzmaurice

holidaycottages.co.uk 5 star review on 14th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very, very small,over £1000 for a week a stand in bath shower a toilet that was so small we could barely move. The cottage did not have full sky tv,only free view. The cottage was very expensive, we have had far better value for money.”

Helpful Report

Posted 2 months ago

“When we had a slight problem with our original booking the team at holiday cottages were excellent in sourcing an alternative location and undertaking the booking for us.”

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Posted 2 months ago

“All done online but easy to use and emails kept us up to date”

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Posted 2 months ago

“Really lovely hosts Cottage had everything we needed and more! Spotless and well maintained”

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Posted 2 months ago

“Easy search engine within the site with a great variety of accommodations. The communication between site and customer always great”

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Posted 2 months ago

“Very comfortable and well equipped”

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Posted 2 months ago

“The whole process was hassle free.”

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Posted 2 months ago

“Easy to use seamless bookings and reminders”

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Posted 2 months ago

“Couldn’t really fault service from this company. The cottage was lovely - photos accurate etc. If anything, cottage was even better than photos. Hosts friendly and helpful and we have already left them a very positive review. Communication from Holiday Cottages was timely and helpful. Would use this company again.”

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Posted 2 months ago

“Booking always easy lots of communication and info.”

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Posted 2 months ago

“Our second stay at this apartment, easy to book, kept up to date at all times, easy check in definitely be back.”

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Posted 2 months ago

“The cottage was spacious, clean and had so many features that we couldn’t use them all. The weather was against making the most of the patio facilities but we tried the hot tub. For anyone who just wants to stay put, there was everything you and your dog could want. We like exploring but discovered the local OS map too late, sadly. Plenty of storage space was useful.”

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Posted 2 months ago

“Corfu Cottage is an old style property that has all facilities needed for a relaxing holiday, in a great location to discover south Devon. Easy walk down to Dawlish, impossible walk back up for seniors.”

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Posted 2 months ago

“Tucker away cottage in Seaton, Devon was a beautiful two bedroom cottage which was comfy, cosy and clean. It was very well situated for the beach and the high street. It had everything we needed and more. The only problem we encountered was the car parking permit information was very out of date. It stated we could get a permit at the Tourist information office which was not in the location stated and when we found it they had stopped issuing them two years ago. We got one on line eventually. All in all a very nice, peaceful cottage.”

Helpful Report

Posted 2 months ago

“The garden, with two dogs, was in accessible and the bottom step was flooded. No carpets in the bedrooms, just some worn rugs, and the second bedroom was Spartan, no bedside table or lamp. The armchair and settee in the siting room were worn and need replacing.”

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Posted 2 months ago

“My partner and I reserved Fairfield Heights in Ilfracombe, through the Holiday Cottages website for a stay from September 20th to 27th, 2025. Upon arrival, we saw a for-sale sign in the front garden, which was overgrown with weeds, and plants spilling onto the footpaths. When we unlocked the door, we were hit with a strong smell of damp or wet dog, likely due to the wet weather the week before. A quick look around revealed extensive black mold in the bathroom—around the taps, along the sealant, and on the walls. The beds were sagging in the middle, with collapsed mattress edges that were badly stained. The kitchen had been wiped down superficially, but there were food remnants on the worktop near the cooker and down its sides, showing it hadn’t been properly cleaned in ages. The freezer had a significant ice buildup and filthy drawers. The back of the property was similarly neglected, with algae and grime built up on the walls and paths. The enclosed grass area had dog mess that hadn’t been cleared. We reported all of this to Holiday Cottages with photographic evidence. We also noted the absence of a visible gas safety certificate and a fire extinguisher. After searching, we found a fire blanket buried under clutter in a cupboard under the sink. The property owner did nothing to address these issues, and we informed Holiday Cottages that we would not stay there. Holiday cottages told us that they only advertise and take the bookings and that the property is managed by the owner, and there was nothing they could do.”

Helpful Report

Posted 2 months ago

“WiFi that works. Netflix that was supposed to exist but did not. Unable to contact caretaker. No “how things work manuel” to hand. 1 beer glass 1 champagne glass. There were two of us. Microwave had not been cleaned.”

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Posted 2 months ago

“Excellent apartment. Very well equipped. Brilliant position to access the town and dog walking.”

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Posted 2 months ago

“I had fight to get my 500 pound damage cover back. We left the propertie at 10am on the 15th Sep and did not get my money till the 26th Sep. This was only by me contacting you three times to chase it. The only way to contact you is by online chat bots as there is no telephone number on your Web site. Very unhappy with poor service. Will not use your company again.”

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Posted 2 months ago

“Absolutely brilliant home for us to stay at, nice big living room to seat all the family. The best property we have stayed in yet.”

Helpful Report

Posted 2 months ago

holidaycottages.co.uk is rated 4.4 based on 1,512 reviews