holidaycottages.co.uk Reviews

Name: holidaycottages.co.uk
Rating: 4.34

4.3 Rating 818 Reviews

84 %

of reviewers recommend holidaycottages.co.uk

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4.3

Based on 818 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

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holidaycottages.co.uk 1 star review on 10th September 2025

Chris

holidaycottages.co.uk 5 star review on 8th September 2025

Mrs L J Holland

John

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My son in law booked us a 3 day holiday at the fat badger Bambourgh with this company . 1 day before our arrival the owner contacted him to say that this property now wasn’t available as the testing was broken and that he would swap to to an alternative property and give us an early check in and later check out (1pm entry and 12pm leave ) We arrived at the alternative which was the glass house in bamborough which was being cleaned ! The property wasn’t ready and we were asked to come back later as they weren’t ready for us and didn’t know an early check in had been allocated by the owner. We went back just after 2pm to find the accommodation was absolutely freezing cold and the heating wasn’t working correctly in that only 2 radiators where lukewarm on the first floor and the ground floor where cold . After several tries we got the owner was who very dismissive of this , saying it would warm in time, he told us to go to another property where we collected 2 small oil filled radiators and 2 small electric heaters , these would never of heated a property of this size up ! We stayed at the property for nearly 2 hours trying to sort this out with no heating in below 5c temperatures. We informed the owner that this was the case and we said we couldn’t stay there due to it being so cold the temperatures where do to drip to below 0c overnight. The heating was not working and this properly and the property was never going to get warm . The owner of this offered no solution other than if you wish go and book into a hotel for the night and come back tomorrow! Verbally he said he would issue a refund and then revoked this through holiday cottages . How would it be okay tomorrow when the heating wasn’t working ? This left us with no alternative at 4 pm on a Saturday to try and find somewhere to stay ! We were luck and found a reputable company that had availability and that had their heating on and that would take us at such short notice . We contacted holiday cottages and explained all the above on Saturday night , they said it was unacceptable and that a full refund should be given then lady my son in law spoke to said she would call back , she never did ! The next day we called again and explained again , they said they didn’t issue the refunds it was up to the owner and they would need to speak to him , After many calls Sunday and Monday the owner proposed a one day refund , how can this be acceptable when we never even stayed at the property . Holiday cottage’s have done nothing to support us at all My daughter is pregnant and I suffer with an auto immune disease and there was no way that accommodation was suitable with no heating . We will be seeking resolution to this through the channels available to us and except to receive a full refund and out of pocket costs and loss of pleasure costs for the 3 days we had to chase this , let alone stress and anxiety caused by this terrible company and owner. Do not book this cottage on any web site as the owner doesn’t adhere to his contractual obligations. Do not use this company holiday cottages as they do nothing to support and resolve any problems with bookings they wash their hand of it and leave you with no where to stay !!!”

Helpful Report

Posted 8 months ago

“I wrote what I thought to be a fair review of the cottage we stayed in this year in the Brecon Beacons. We booked it because it was rated 5 stars by all who had been there (apparently) Whilst it wasn’t terrible we found it very dark, it had some cleanliness issues, and was not a luxury let as advertised, more a ‘rustic’ one. It had no view to the lovely garden, only through a door at the back of the house. We paid a lot as we thought we were paying for luxury for once. For half the price it would have been more acceptable ( but still disappointing) Clearly this company only publish positive reviews so you are unlikely to get honest opinions on which to base your decisions. When I made contact to ask where my review was, no one got in touch with me. Makes me very angry. All we want are honest reviews and decent companies. Hard to find in this day and age. Wouldn’t trust this company again.”

Helpful Report

Posted 8 months ago

“I’m a seasoned traveler. Rented holiday homes across the uk over 35 years and takes a lot for me to complain because I know it’s not an easy business to manage. However, this crowd are con artists & a sham. Charged me full premium for an apartment with a balcony overlooking the sea but forgot to mention the balcony had been removed!! The apartment was very dusty which I complained about and sent pictures. Had emails from their “complaints dept” promising to look into and get back to me. A month later, nothing! I’m now suing them in small claims court for miss representation. Do not use.”

Helpful Report

Posted 10 months ago

“We booked Somerset cottage in Ogmore by sea in August 2024. The cottage was REALLY dirty - filthy handrails, stairs, back corridor and we had to scrub the kitchen floor with a metal pan scrubber it was so bad. We contacted the company for a refund and to complain about the state of the property. They did not deal with the issue. Emails went unanswered. When we called, we were told the complaints manager would ring us back, but this never happened and we received no calls. We will NEVER book with this company again.”

Helpful Report

Posted 10 months ago

“Terrible company. The only thing they care about is money. I can’t believe anyone lets with them.”

Helpful Report

Posted 11 months ago

“I BOOKED A 3-NIGHT STAY AT FORD MILL SHIPPEN THROUGH HOLIDAY COTTAGES AS A SURPRISE FOR MY WIFE WHO HAS BEEN TREATED FOR CANCER FOR 5 YEARS LAST WEEK SHE HAD THE ALL-CLEAR SO I BOOKED THIS 3-NIGHT STAY BUT I HAD TO CANCEL JUST OVER 3 WEEKS BEFORE THE BOOKING TRYING TO CONTACT THIS LOT IS IMPOSSIBLE EMAILS I DONT THINK THEY EVER READ UNLESS IT IS IN THERE FAVOUR WISH I HAD NEVER SEEN THERE ADVERT TOTAL SHAM AND INCONSIDERATE REFUND £22. LOST £271 AND WAS TOLD TO CLAIM OFF TRAVEL INSURANCE READ ALL FEEDBACK THEN MAKE YOUR MIND UP”

Helpful Report

Posted 11 months ago

“The company will only publish positive reviews of the cottages. Any critical reviews are removed. When questioned they do not answer emails on this topic.”

Helpful Report

Posted 1 year ago

“Really dated cottage , damp and with poor facilities , old furniture and awful slippery steps. Won’t be using them again”

Helpful Report

Posted 1 year ago

“Booked a house in Northumberland for next May. I wanted to check booking details after reading the companies reviews here. Cottage shows as booked on their website. I gave paid a deposit but never received a receipt or confirmation. Tried to log in. Details not recognised. Password emails sent but link goes back to account sign up.”

Helpful Report

Posted 1 year ago

“DAIRY COTTAGE - SOUTHREPPS NORFOLK There are issues with basic cleanliness. This is a 5 star rated cottage. Please see photos attached. I'm heavily pregnant and have a 5 year old child. This is a dirty place to bring a family. Some of the issues: 3 piles of dog excrement outside the house on the drive where we had to get into and out of the car. It appears to have been there for sometime. Urine left down the front of the toilet. Food on the kitchen work surface, chairs and kitchenware. Garden chairs and table covered in a lot of bird excrement. Appears to have e not been cleaned for sometime. Hair on carpets, not vacuumed. Finger nails found in lounge, sitting area. How could any of this be acceptable? We had to clean the cottage so that we could stay there. These standards are surely not accepted by holiday cottages and they are certainly not accepted by us.”

Helpful Report

Posted 1 year ago

“Please heed other reviews as to how this company handle cancellations. If no stars was an option would have given. We booked our holiday never thinking that circumstances out of our control would mean we couldn’t go, so thought we would ask for a transfer at a later date at the same property to which the owners apparently agreed only to find it wasn’t transferred at all, but rebooked at a much higher price as we couldn’t resolve this issue we cancelled only to see on day of cancellation when dates put back on site we could have booked the same dates again at a lower price. Complained but get the same company response deposits are non refundable in any circumstances. Wish we had read reviews first.”

Helpful Report

Posted 1 year ago

“This cottage was last used as a holiday let 5 years ago so the comments showing recent reviews are rubbish. The 3 cottages at Hembal Manor have undergone extensive investment and refurbishment and are now classed as 4 star and marketed through Holiday cottages.com. / travel chapter.”

Helpful Report

Posted 1 year ago

“Awful cottage, barely 3 star, let alone four! The owner stated that it was the beautiful view I was paying for! Never mind the dirty and broken bathrooms and very tired decor. I paid a lot of money for a four star accommodation and received far less than that. And holiday cottages were not interested. Forget about handpicked, it's only about the money! I will never book with them again.”

Helpful Report

Posted 1 year ago

“Very unprofessional and poor company ! Please be warned that this company will take your money. No correspondence whatsoever up until I emailed them asking what do we do as regards the keys. Then two days before the holiday was due I receive a phone call saying I cannot go because it's been double booked. I own two companies and had to put a huge amount of planning in place to make this holiday happen. To make matters worse they say I will have to wait nearly a week to get a refund leaving me having to pay out once more to book somewhere else with another company. Before they claim this is a bogus review my booking reference is 3317113. The gentleman that telephoned me to break the bad news was both unprofessional and very uncaring and not at all concerned that I was going to warn others about this companies lack of care and poor performance. Holidaycottages.co.uk will never get another booking from myself again and everyone I come into contact with I will advise them also to stay clear also.”

Helpful Report

Posted 1 year ago

“I shouldnt even give them 1 star. I was booked for a family wedding / reunion But suffered a seizure and heart problems 2 days before arrival. And of course had to cancel. I was only reminded of their policy stating no refund if not cancelled 21 days before. How the hell is anyone supposed to schedule a cardiac event for themselves 21 days before anything ! I did opt to move the dates to a couple months down the road, but was denied Smh ! Ruthless company I was hoping for a bit more consideration considering I was in a health crisis. Money hungry Karma happens Do not book with these people. I feel sorry for their property owners. They being taken for as well as the guests. So wish I had read the reviews first So angry.”

Helpful Report

Posted 1 year ago

“would give zero stars but no option just returned from a 4 night stay in the lake district , accommodation was awful too many issues to list on this review contacted holiday cottages to complain with supporting evidence as soon as i came home over a week ago still no reply totally agree with another review on this site i sent my negative review to holiday cottages but surprise surprise its not made it on to there website with all there other amazing reviews ?? do not use this company”

Helpful Report

Posted 1 year ago

“We have just returned home from staying in one of their cottages, heatherbrae in lochinver, it has been 24 hours of absolute hell, the house was filthy, the towels were stained and some of the bedding was stained, horrible smell throughout the cottage but the worst thing is that it is infested with tics, I had to use teasers to pull 8 tics out of my skin within 2 hours of arriving, we had driven 7 hours to get there and didn't want to drive so far again with no sleep, We tried to stay the night but by 2.30am it was impossible, we were being bitten by tics in bed and had no choice but to leave at 2.30am to drive 7 hours back home, Our belongings were also covered in tics when we got home, we have now been awake for over 24 hours and are still trying to clean and hoover our belongings and our house so that we don't get infested, it has been horrendous, truly horrendous, we called the owner to say we had to leave and why and requested a full refund were told to contact holidaycottages.co.uk, I have done this and am awaiting a call back. Don't book with this company, the reviews on their website are clearly lies, I don't want anyone else ending up with our situation, It will be an absolute miracle if my partner and I don't end up I'll after just a few hours in that he'll hole”

Helpful Report

Posted 1 year ago

“My partner and I just had the most incredible stay at the Barn near Porthtowen! We found it on Holiday Cottages, and let me tell you, the pictures didn't do it justice. This place is absolutely dreamy for couples. It's super private and quiet, just what we needed for a romantic getaway :) The decor is gorgeous, they've really put a lot of thought into it. Everything you could possibly need is there, from the kitchen gadgets (we cooked most nights in!) to a massive shower and the most comfortable bed I've ever slept in. Seriously, don't skimp on sleep on vacationn. this bed is a game-changer! The best part, though, might be the location. We were right in the center of Cornwall, so it was easy to explore everywhere”

Helpful Report

Posted 1 year ago

“Ok, anyone thinking of booking a break through Original Cottages make sure to check every detail by calling them first. I had just booked a short beak after reading all the details of the property and immediately received confirmation email. However, there were added details in the confirmation telling me that the property was under repair during the whole time of our stay? These details WERE NOT in the original advert. Now I have to wait 5 days to get a refund before I can rebook with others! Be Careful.”

Helpful Report

Posted 1 year ago

“Absolutely terrible company, unless you have absolutely no chance of anything going wrong don’t book anything because you’ll not get any kind of refund. My booking is for something in nine months and after just two days I needed to cancel because of a emergency in the family they We’re not interested and didn’t even offer to make any kind of contribution to the over thousand pounds deposit I paid. The customer service is terrible trust me steer well clear.”

Helpful Report

Posted 1 year ago

holidaycottages.co.uk is rated 4.3 based on 818 reviews