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Home Leisure Direct Reviews

4.9 Rating 789 Reviews

98 %

of reviewers recommend Home Leisure Direct

Company Reviews

4.9

Based on 789 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01454 413636

Email:

michelle@homeleisuredirect.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't often leave reviews for people but after the excellent experience that I had from Home Leisure direct,I felt I needed to. Fantastic service from them from start to finish. Initially contacted them through chat and was advised about availability and was told they would call me back as soon as they had stock. Called me a week later with news of the table I wanted and let me place my order on the phone.I was advised that delivery would be 4-6 weeks but the table was delivered and installed in just over 3 weeks. The delivery drivers were amazing.They had a very awkward route to where I wanted the table and they carried it through and installed it all very quickly without a word of complaint.The guy that installed it was really knowledgeable and advised me on things that I hadn't even considered. The level of service I received from my first contact up until the table was installed was amazing and everyone I spoke to was a credit to the company. You rarely get service this good any more, so it felt good to be made to feel like I was important as a customer. I really can't recommend them highly enough.”

Home Leisure Direct 5 star review on 17th May 2022

Posted 2 years ago

“Great service all round - both pre sales, delivery and after care. Great quality pool table. Would highly recommend.”

Home Leisure Direct 5 star review on 15th May 2022

Posted 2 years ago

“I would highly recommend Home Leisure to you. Their customer service was excellent and kept me updated through a period of limited pool table supply. When the table arrived the guys who installed the table were superb. They set the table up and spent the time to explain how to maintain the table and get the best out of the product. 5* rating! Michael Saunders”

Posted 2 years ago

“We love our new Red Cherry Signature Pool Table. Great company service and great choice of products.”

Posted 2 years ago

“We wrote about the service we received and having returned form the show room, Jack continued to keep in touch and assist. Unfortunately, we can't proceed, table fits but cueing space just isn't there! Other half is beyond gutted!”

Posted 2 years ago

“Arcade Pro Mercury 3442 … Met with Charlie to have a trial of the dining pool tables. Have settled hopefully on McQueen table just got to wait for the dining room extension to be built now so that we can make sure the table fits comfortably. Whilst I was at the showroom I noticed among many great items the Arcade Pro Mercury 3442 had a little trial on it loved it that much ordered one as soon as I got home, received it within a couple of days and already had many hours of playing arcade games from youth. Excellent company to deal with thank you Charlie speak again soon.”

Posted 2 years ago

“Visited today and met with Jack, we viewed the Visconti American pool table and also the Huntsman. Jack was knowledgeable about both and gave us a wide range of options of how to build our table. We just need to check the 7ft American fits, if not then it's the Huntsman!”

Posted 2 years ago

“Excellent service and product - impressed by the support of the sales team, in particular through Ben who provided great advise on which table we should choose!”

Posted 2 years ago

“131033, home leisure didn't disappoint quality equipment and professional service from helpful staff willing to Go that Extra mile to assist you with what you need”

Home Leisure Direct 5 star review on 29th April 2022

Home Leisure Direct 5 star review on 29th April 2022

Posted 2 years ago

“My experience was excellent from start to finish. I was keen to find a table with a short lead time and Rob walked me through my options and guided me in respect of the extra's. He listened to my requirements and we have exactly what we wanted, a 1st class table delivered by a professional company with very little waiting time. Highly recommended.”

Posted 2 years ago

“From placing the order right through to asking a query after receiving the item it's been nothing short of fantastic service. The fact that it was around 8pm and I had a random question about the machine and someone was available to answer it just shows the high level of service this company provides. I can't say enough about them. Anyone looking on their site wondering or concerned, don't be.”

Posted 2 years ago

“Booked an appointment to the showroom to have a look at some cues - pleased I did, ended up getting myself a bargain. Spoke to Tom who sorted me out. Tables and showroom is pretty decent too!”

Posted 2 years ago

“Table installed, delivery and installation team were brilliant. Love the tracking system, best one I’ve seen Appreciate it’s difficult times but they did well”

Posted 2 years ago

“Order number 120699 very good company to deal with,and very quick delivery,would use this company again”

Posted 2 years ago

“Great service , helpful staff & quality products. Very pleased with our signature pool table .. delivery and instillation team were helpful and friendly. Thank you team 😎”

Home Leisure Direct 5 star review on 12th April 2022

Posted 2 years ago

“Absolutely fantastic. Bought a foldable 7 foot pool table, arrived 3 days later, very securely packaged snd great communication on delivery. Pool table is of excellent quality with full set of balls and accessories. Looks great, hours already spent thoroughly enjoying. Would thoroughly recommend this company.”

Posted 2 years ago

“Order Number 105457 I ordered and bought a Crown Two Piece Peradon Cue back in September, so I have now been using this cue for 6 months which is a great time period to write a review of this cue and the customer service at Home Leisure Direct. Firstly I would like to comment on the customer service as this is what I noticed first about the company. Extremely professional and straight forward. Any questions I had would be answered to a high standard while also keeping the conversation in a relaxed state of flow. Which is a skill some retail workers can struggle with. I felt very relax and confident in the knowledge and experience Home Leisure Direct offered. Once I was happy with my selection of cue we concluded our conversations and the deal was done. Six months later, the cue feels exactly like the first time I used it. The quality of wood used is still at full expectations and I use the cue at least twice a week for 3 hours on each day. I have no issues or problems with the cue and it has done me proud in winning a few tough frames in various tournaments or competitions around Bristol. I would highly recommend Home Leisure Direct to anyone looking for any new products or knowledge that Home Leisure Direct specialises in.”

Posted 2 years ago

“Previous customer, really like their website, lots of options and plenty to add to my wishlist, bought a darts case and it's brilliant - spacious, has a carry handle, lovely colours to choose from as well!”

Posted 2 years ago

“Home Leisure Direct had a great range of products. The table is amazing and we have used it so much since it was delivered. The delivery and assembly was faultless.”

Home Leisure Direct 5 star review on 23rd March 2022

Posted 2 years ago

“Staff were helpful on the phone, the pool table arrived sooner than expected, was set up quickly. Dream come true.”

Posted 2 years ago

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Home Leisure Direct is rated 4.9 based on 789 reviews