Homebase Reviews

"erview\r\nReviews\r\nAbout\r\n\r\nHomebase \r\nReviews 169,153 \u2022 Excellent\r\nTrustScore 4.5 out of 5\r\n4.3\r\n\r\n\r\nVERIFIED COMPANY\r\nIn the Home improvement shop category\r\n\r\nwww.homeba\r\nse.co.uk\r\nCompany activity\r\nSee all\r\n\r\nClaimed profile\r\n\r\nAsks for reviews \u2014 positive or negative\r\n\r\nPays for extra features\r\n\r\nReplied to 98% of negative reviews\r\n\r\nReplies to negative reviews in < 24 hours\r\n\r\nProfile and reviews have been merged\r\nLocations149\r\nPick a location to see its reviews\r\n\r\nReviews\r\n4.3\r\n169,153 total\r\n\r\n\t5-star\t\r\n64%\r\n\t4-star\t\r\n9%\r\n\t3-star\t\r\n6%\r\n\t2-star\t\r\n5%\r\n\t1-star\t\r\n16%\r\n\r\n\r\nYour review is pending.Read more\r\n\r\nMr Mw Khan\r\n6 reviews\r\nRated 1 out of 5 stars\r\nOrder #547243514- Disgraceful Customer Service\r\nOrder #547243514\r\n\r\nThis company employ ' customer services operatives' who blatantly lie and gaslight the customer.\r\n\r\nI had a delivery scheduled for 5th of January 2024 and at 3.30pm rang to where it was since apart from a text message at 7:01 the previous day stating my order would be delivered on 5\/1\/2024 and i would receive another text when the vehicle had left the depot\r\n\r\nBy 3.30pm i hadnt heard anything and rang homebase customer services. The operatives communication was hard to understand butshe told me at first the order was scheduled for 26\/12\/2023!\r\n\r\nI informed her no its due today 5th jan and why hasnt the courier xpo contacted me. She said she would investigate and get back to me.\r\n\r\nI received an email from a ' Rutuja' stating\r\n\r\nRutuja (Homebase)\r\n\r\n5 Jan 2024, 15:44 GMT\r\n\r\nHello,\r\n\r\nGreetings for the Day!\r\n\r\nWe got an update from the carrier XPO that they are tring to contact you but there is no reponse from your end.\r\n\r\nThey informed that It will be afternoon delivery. They deliver from 7am-7pm\r\n\r\nKind Regards,\r\n\r\n\r\nRutuja\r\nHomebase Customer Services'\r\n\r\nThis comment contained an absolute fabrication . Nobody from XPO had contacted me.\r\n\r\nSo i rang XPO direct at 3.53 pm and spoke to a helpful lady \" victoria\" she said nobody had tried to contact me as the goods were still in the warehouse and i would only be contacted once the delivery left the warehouse and it would be a text. She than again confirmed there was no record of me being called by xpo.\r\n\r\nSo \" Rutuja\" in Homebase Customer Service was lying and gaslighting the already inconvenienced customer. Not on. Not on at all to try to apportion blame to a customer and lie like that.\r\n\r\nI wont be dealing with Homebase again."

"Bought a Howells Led flush bathroom light for 22.50 in the sale at Richmond. The package clearly shows a ceiling light photo and nowhere does it say it is for wall use only except on the internal instruction. Took it back for a refund or exchange and the manager point blank refused either. He said that there were no refund notices up, though admitted they only went up yesterday, well after the sale started. I feel mugged and cheated of normal customer expectations."

"Dreadful customer service. Had to call 6 times and was cut off 3 times. Incorrect item delivered, corner sofa with 3 arms. That no one could understand wasn\u2019t correct. it could now take up to 14 days for courier to contact me to arrange a date to collect item and deliver another. Very poor show Homebase. Will never order on line again from you."

"Dreadful customer service. Had to call 6 times and was cut off 3 times. Incorrect item delivered, corner sofa with 3 arms. That no one could understand wasn\u2019t correct. it could now take up to 14 days for courier to contact me to arrange a date to collect item and deliver another. Very poor show Homebase. Will never order on line again from you."

"Was in Glenrothes Fife they were very helpful and friendly helpful and polite required to load bulky items in my van Angela and Tony could not do enough for us thank yous will have no hesitation to return to that store"

"I purchased a product call SPOT ON Black spot remover and patio restorer. I followed the instructions to the letter. Having followed the instructions I awoke the following morning and the solution had put hairline cracks in 6 of the slabs i had applied it to. I reported this to HOMEBASE who were slow to respond and then passed me on to a company called Sipcam Home & Garden Ltd. Once again these were slow to respond. I provide them with the batch number and all details and asked them to arrange an inspection. I also advised that they carry out a thorough investigation.\r\n\r\nThey eventually came back to me with the following. \r\n \r\nSorry for any delay, I have had to wait for the liquid supplier to get back to me and with Easter this has impacted on our response time. \r\n\r\nTheir response was that the active materials in Black Spot Remover could not have caused the damage to these slabs. Even if these are composite slabs made from a mixture of aggregate and concrete\/cement, hypochlorite-based chemicals will have no detrimental effect. \r\nIf an acid-based cleaner has been used, an even surface attack would be expected, removing a millimetre or two at the most. \r\nOne photo it seems to show that the slab has had impact damage. (THIS IS ABSOLUTE RUBBISH AND THEY REFUSED TO COME OUT AND INSPECT THE SLABS)\r\n\r\nThe product is packed with all its necessary hazard warnings and instructions for use, and precautions that the user must follow. (INSTRUCTIONS WERE FOLLOWED AS I TOLD THEM SEVERAL TIMES)\r\n\r\nHOMEBASE HAVE CHOSEN TO EXONERATE THEMSELVES OF ANY RESPONSIBILITY. I ADVISED THAT THEY REMOVE THE PRODUCT FROM THEIR SHELVES BUT THEY ARE ACTIVELY SELLING IT STILL. IT IS DANGEROUS."

"I purchased a product call SPOT ON Black spot remover and patio restorer. I followed the instructions to the letter. Having followed the instructions I awoke the following morning and the solution had put hairline cracks in 6 of the slabs i had applied it to. I reported this to HOMEBASE who were slow to respond and then passed me on to a company called Sipcam Home & Garden Ltd. Once again these were slow to respond. I provide them with the batch number and all details and asked them to arrange an inspection. I also advised that they carry out a thorough investigation.\r\n\r\nThey eventually came back to me with the following. \r\n \r\nSorry for any delay, I have had to wait for the liquid supplier to get back to me and with Easter this has impacted on our response time. \r\n\r\nTheir response was that the active materials in Black Spot Remover could not have caused the damage to these slabs. Even if these are composite slabs made from a mixture of aggregate and concrete\/cement, hypochlorite-based chemicals will have no detrimental effect. \r\nIf an acid-based cleaner has been used, an even surface attack would be expected, removing a millimetre or two at the most. \r\nOne photo it seems to show that the slab has had impact damage. (THIS IS ABSOLUTE RUBBISH AND THEY REFUSED TO COME OUT AND INSPECT THE SLABS)\r\n\r\nThe product is packed with all its necessary hazard warnings and instructions for use, and precautions that the user must follow. (INSTRUCTIONS WERE FOLLOWED AS I TOLD THEM SEVERAL TIMES)\r\n\r\nHOMEBASE HAVE CHOSEN TO EXONERATE THEMSELVES OF ANY RESPONSIBILITY. I ADVISED THAT THEY REMOVE THE PRODUCT FROM THEIR SHELVES BUT THEY ARE ACTIVELY SELLING IT STILL. IT IS DANGEROUS."