The Home Depot Reviews

1.6 Rating 791 Reviews
13 %
of reviewers recommend The Home Depot
1.6
Based on 791 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 27%
Accurate And Undamaged Orders
Greater than 53%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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The Home Depot 1 star review on 11th May 2024
Nestor
The Home Depot 1 star review on 11th May 2024
Nestor
The Home Depot 1 star review on 11th April 2024
Melissa Pruitt
The Home Depot 5 star review on 29th March 2024
Susan Abbott
The Home Depot 1 star review on 28th March 2024
Mark Rashed
The Home Depot 1 star review on 28th March 2024
Syed Mustafizur Rahaman
The Home Depot 5 star review on 27th March 2024
Carol Robbins- Garrett
83
Anonymous
Anonymous  // 01/01/2019
Home depot's employees do not know what a hose to faucet connector is,trying to find an employee in home depot is like trying to find a needle in a haystack,I finally found an employee and all they do is pawn you off to who ever they find hanging out in Isles or walking around,I spent over an hour looking for the connector so I finally gave up,staff was not helpful not friendly,and no knowledge what so ever for the simplest thing as a hose to faucet connector,I finally left the store and went to tractor supply,within 5 min they showed me the part I was needing
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Posted 3 years ago
Everithing it's ok and More cheap
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Posted 5 years ago
The product itself was very good quality, but unfortunately must have been a previous return & had a few parts missing. Home Depot let me swap the item out without any questions.
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Posted 6 years ago
Always support us and make us feel good about going back.
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Posted 6 years ago
Selection and price
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Posted 6 years ago
HD lost my confidence on a recent dual appliance purchase. Delivery came up short-they didn't level the appliance, and they threw stuff in my trash that I paid to have taken away. A revisit to check machine was frustrating. They said it was level without checking it-it was not-they checked when I questioned how they knew if they didn't. The machine is disappointingly very noisy & they weren't sure if it was normal or a problem. They insisted they had to either take it or order a replacement and were not good at explaining why I couldn't just use my 48 hrs. to decide without an order. They then told me I had to call and be sure the order was in, and tell them I would take the 48 hr. window to decide. When I did this I was told to text, I was put on hold and they never came back on text. I called and was put on hold and disconnected. I had told them I would call the next day. When I called the next day I found it was cancelled already. I had not said to cancel it at that point. 2 guys came on revisit-1 did everything and the other one was bored I guess and wandered around my laundry room looking at things. That was disconcerting. The entire ordeal was frustrating, confusing. and lacked in good customer service.
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Posted 4 months ago
Never enough people there to help in the blinds department. One order can take over an hour and you have to sit there and wait because no one else knows how to take your order. This is the third time I’ve been here and had to wait over an hour to place an order. It’s ridiculous.
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Posted 1 year ago
I hate the product layout of your stores (i.e. PVC fittings in the store but PVC pipes outside, etc.) but my visit last night I had a positive experience for once. I was struggling getting my purchase to the register and I had an associate named Kennedy asked if he could assist me. Not only did he help get to the register he stood by and carried it out to my vehicle.
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Posted 1 year ago
It's not enough space to write the madness me and my family experienced but a long story short is we purchased a refrigerator which was never delivered after confirming the delivery date and time via some computerized call. WHAT A WASTE OF TIME for a no show or call😩 We want the world to know that EVERY Home Depot should have a Jim/Jimmy working for them! Jim works at the Columbus BVD location and knows how to handle a bad situation. Jim should teach a class about good Customer Service and why it's important to some of the other so called managers/employees! Jim turned a nightmare into a happy ending!!! A big thumbs up to Jim. Your Customer Service skills are a reflection of who you are and you represented the Home Depot brand well👍👍👍 Although it took some time we love our refrigerator😁 THANK YOU JIM and keep up the good work 👍
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Posted 2 years ago
The kitchen designers were very accomodating, knowledgeable. The cabinets were great for the price however, the order process and subsequent manufacturers release and processing of the cabinet order was very unorganized. After ordering my cabinets, thinking that the order date was the final step, about a week later, the company called me and would not process order without talking to me and getting approval. We played phone tag for two days. (delaying cabinet making) and then after I gave approval, two other people called five days after that to get approval!!! Really stupid process and delayed my cabinet order by 8 days!! If just by chance they left messages on a wrong number, a customer could potentially not have their cabinets processed and not know it for God only knows when, Home depot dept would be notified. That cabinet maker was Kraftmaid. One cabinet had the wrong doors, and another was damaged. Always, always open cabinets up immediately and do not wait until you can install them, because damaged goods take at least four weeks to come
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Posted 5 years ago
because I find more variety of products, i can also find better offers
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Posted 6 years ago
In store is generally okay, but getting online orders from stores is a major challenge. I have twice complained to the CEO via email.
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Posted 6 days ago
Bought ge profile washing machine. Does not provide enough water to clean clothes. HD howell was no help in rectifying my problem.
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Posted 2 months ago
We'll I guess after receiving most of my online orders from Home Depot on time. I guess it was time to have a extra week delay. I got half my order so if it was 6-Stars I could do 3-star for half delivery on a two part order... So 2⭐⭐ until the other part finds it's way???
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Posted 2 months ago
I returned a plant with a receipt and was told that I needed to find another plant for the same EXACT amount to exchange. There was only ONE plant for that exact amount. I even asked to pay Xtra for a much more expensive plant and was told NO. I find that policy outrageous!
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Posted 4 months ago
The people are not knowledgable and their prices are too high. A bag of mulch $3.57 when I was paying $1.68 3 years ago. I'll buy buy as much as possible from amazon. Prices are more reasonable and don't have to drive.
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Posted 4 months ago
I bought a frig snd washer and dryer. The frig arrived dented near where the mechanics in the back of freezer is. When I bought them I showed them s picture on my cell if my washer and dryer set up. They said it would be fine to install. It wasn’t. I had to call someone to unhook the gas. Then they came back snd hooked up. Then the guy had to come back snd finish. This all took weeks. I will never buy an appliance there again.
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Posted 7 months ago
Klamath Falls store: I prepaid for an order of plastic pipe to make sure they had it in stock and wanted to make it a quick stop on our way out of town. (We live 2 hours away.) I placed the order on Wed, knowing it needed to be picked by the following Tuesday. When I stopped to get it on Friday, I had to wait in line for at least 20 minutes. The first person who tried to help me couldn't find my order in the staging area, so she asked someone else who also went to look for it. When a 3rd person couldn't find it, I was told it must have been ordered more than a week before and was put back in stock. Not the case! Finally, someone fixed the problem by going to the other end of the store and bringing me the 10 lengths of pipe I had ordered and already paid for. This store needs someone in charge who can organize the process for order pickups and make it more efficient. I wasn't only one who had to wait in line for almost an hour at the customer service desk. Lot of dissatisfied customers and a huge waste of everyone's time--including the hired help.
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Posted 10 months ago
Tired of being profiled and followed around like we are crooks. We are retired seniors so what gives? Are you hearing rumors or are you making them up as you go? We live a distance from the store so when we get there we usually have to pick out items from several locations. More workers around when it`s game time but not so much when we need help. I shop with a specific list and get done as quick as possible. Would buy more items if we could shop in a friendly store. You might increase your sales if you let people look around in peace.
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Posted 1 year ago
The customer service at Home Depot in Irving is atrocious; no matter how many times we request assistance, nobody ever responds. No trained people in Painting and lumber section. The lumber cutting machine has been out of commission for some time, and the manager's explanations are inadequate. Despite the fact that Home Depot is close by, I started going to ACE or Lowe's. The store will be closed, and Home Depot will already be losing its reputation if it keeps losing all of its customers.
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Posted 1 year ago
The Home Depot is rated 1.6 based on 791 reviews