Name: The Home Depot
Rating: 1.64

“I'm writing about the Home Depot in Woodbury Minnesota. I found the most mystical reindeer on line. I couldn't have it delivered but I could pick one up at the Woodbury store. I live in Coon Rapids and even though it was a little bit of a hike I loved this one of a kind reindeer. I purchased the reindeer and at the time there was 2 of them. My order went through and was paid for. So I drove to Woodbury Home Depot to pick it up only to find it out of stock. I was so disappointed. I asked if I could have the display and they said no. I asked if they would be getting more. The nice lady at the counter said no. I asked why then couldn't I get that one and she said they don't sell there display. Back to Coon Rapids. Disappointed I tried to order another one but no luck. Everyone I talked to couldn't have been nicer. Finally, I was told it was up to the Woodbury manager. So, what do you think I did......I called to speak to the manager. I will say he was very put out to hear my story. I asked why if your not getting anymore why won't you honor the sale? He told me it brings people over to the area. I asked when would he sell it to me and his reply was 2 weeks before Christmas BUT he couldn't promise anything. Even though the sale was confirmed he couldn't promise me. He was not sorry in fact he wanted to get rid of me. I have to say all the people that I talked to from Home Depot went above and beyond to help me. Especially the lady who went down to the supply room to see if it was there. Who ever is the Woodbury manager could learn alot from his employees. He never apologized once for the mistake and I felt he could have rectified it by giving me the display. Very disappointed.”

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Posted 5 years ago

“DO NOT ORDER ANYTHING FOR HOME DELIVERY FROM HOME DEPOT. I watched the video on the Home Depot website that said they would take all precautions for delivering appliances during this pandemic. NO THEY WOULD NOT PUT THE MASKOVER THEIR NOSES. I asked the man several times to put his mask over his nose. When he refused, I told him to get out of my kitchen and my House. He refused to move. I taped him. He would not leave my house till my husband told him to leave. NEVER TRUST HOME DEPOT.”

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Posted 5 years ago

“It's so surreal that I have to come here to leave a store review. Home Depot posts reviews of stores on their website, but there is no obvious way to write one. Do they make them up? Anyway, went to HD today to buy paint. The store was packed with customers, during a spike in the COVID pandemic. They used to limit the number of customers inside, and I guess they just decided to he!! with that, let everyone in. And about 1/3 of customers were not wearing masks. I asked the paint department person about people not wearing masks and she giggled and said, "Well I guess some people don't want to wear them". WTF? Are we still in a pandemic or not? Why yes, we actually are. Then my husband mentioned the lack of masks to a checkout person who said, well it's all up to who the manager is that particular day. Oh really? There is no store-wide policy? Just throw caution to the wind and put your customers at risk? OK then HD I'm done going to your store and buying stuff from you. If you don't care about me, I sure don't care about YOU.”

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Posted 5 years ago

“The reason we have to come here and write a review is because there is NO way to leave a review on home depot. They are the worst. Poor customer service, dishonest advertising, and no way to actually make a complaint and have it addressed.”

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Posted 5 years ago

“Went there to buy a certain washing machine. Asked to saleswoman if it was in stock and she rudely asked "why did I want to know?" Bought the washer and scheduled delivery. They left me a voice message that it would be delivered between 9 and 1 the next day. Received a text the next day with the same message. Took a day off from work. Never arrived. Turns out they could not get one till late November. This took place September 23. Found one at Lowes! If I could give this experience zero stars I would!”

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Posted 5 years ago

“I bought a stove and was informed I had to wait 25 days for delivery! Also, I could have my old stove removed for an additional charge. When installer came to my house to determine measurements, I asked if all was good to have old stove removed and I was informed again that it was not a problem. Two days later I got a call from HD saying installer refused to remove my old stove! That I had to find a way to disconnect and remove the stove! Then a week later got another call saying my original delivery date was canceled and rescheduled for 8 days later! I already had to take 3 days off from work (one for measurement, one for delivery, and one for install). Now I have to take an additional 2 days off for delivery and install! No helpful service with this purchase whatsoever! Will NEVER buy from HD again! Not a nice way to treat customers at all. Very unprofessional. I have already informed all my friends and co-workers not to shop at HD and they are now taking their business elsewhere.”

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Posted 5 years ago

“I'm never shopping at Home Depot again! We ordered new kitchen cabinets in June. When we received them at the end of August, half of them were either damaged or missing! The next delivery contained a drawer that wouldn't pull out and another with cockeyed doors. After 4 more weeks of waiting for the replacement cabinets, I finally told them to come get the cabinets they delivered and asked for a refund. I got the run around and spoke to 4 different managers, but never the store manager. We had to go to Cheyenne to process the refund. I've been without a functional kitchen since September 2nd. We are eating out for most meals and doing dishes in our bathroom sink. It's awful! When asked if there was anything they could to to compensate us for the increased cost (contractor putting in the few cabinets we had, paying for missing cabinets that were not even ordered in the first place, and having to eat out), inconvenience and stress, I was told that since we returned the cabinets and got a refund, there was nothing they could do. Nothing? Really? I've filed a complaint, so we'll see where that gets us. #homedepotsucks”

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Posted 5 years ago

“I just purchased my first home and bought a washer and dryer unit from home depot with delivery and installation. The first time they came to deliver, the delivery guys took dimensions in my stairway and everything was good until I inspected the unit and it was completely dented in the front. I refused the delivery and they scheduled a redelivery a week later. Second delivery comes and the guy looks at the stairs and immediately says this is not going to fit, I have to call my supervisor to "see what's going on". Long story short, I had to refuse that delivery and file a chargeback with my credit card as they wanted to just drop off the unit in my LIVING ROOM. This is ridiculous. I wasn't offered an apology or credit and the home depot person on the phone was rude, and hung up on me. Ended up at Lowes 2 hours later and purchased a $2k washer/dryer set with delivery 4 days later. No issues, paid more but received decent service which I'm happy to pay for. WILL NEVER USE HOME DEPOT EVER AGAIN. MY BROTHER IS BUYING A HOUSE AND LOOKING FOR ALL HIS APPLIANCES, HE'S GOING TO LOWES BECAUSE OF THIS. Screw you home depot, you lost multiple customers for life.”

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Posted 5 years ago

“I specifically went to Home Depot to order a specific fridge. They took the order for the fridge, cooktop and pots and pans. We moved across the country so this was a critical part of the move. The day of the scheduled delivery - no one shows up. I called only to find out that the system cancelled my order. She said well this happens - no email, no phone call...just cancelled! A HUGE ORDER JUST CANCELLED! All that was offered was for us to reorder and its on back order until after Thanksgiving - its October 15th! I understand its COVID and things are on back order but that is why we ordered before we left so we would have this appliance in place at the right time! HORRIBLE HOME DEPOT JUST HORRIBLE! You can email me receipts, take our payments via our Home Depot credit card which emails me through the system but not email me when a very important order is cancelled via your system? Your system cancelled the order and now you make this my fault and situation to rectify! This is just awful of your company!”

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Posted 5 years ago

“Ordered a dishwasher, long delay but I understand, day comes no delivery, despite getting a call saying it would be delivered. called waited a long time, sorry that was a mistake, no date to give you but we will call ASAP. No one called. followed up, Oh it's in our warehouse, we can deliver it in two days. Oh great, what about the install I paid for, go sorry now u have to wait another 3 weeks for that to happen. Installer will call you shortly, they never call, follow up, oh sorry it's 4 weeks now! Seriously what the hell kinda of system so they have going there? Never buying from them again. Be warned”

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Posted 5 years ago

“This review isn't really about Home Depot but the contractors that do their installations. I bought an appliance and paid to have it delivered and installed. Try 1 it was delivered but the people who delivered were not the installers. I called the Home Depot number they rescheduled the installation. Try 2 was called the day before with my four hour window no one showed no one called. I called the Home Depot number they tried the contractors - they had left for the weekend. Scheduled it for a third try. They final arrived - with a second appliance. I got it installed but other than wear a mask they didn't do any of the COVID mitigation strategies that are shown in the video on the web page. When I called customer "care" to discuss all of the problems the person was patronizing and dismissive then hung up on me. Do yourself a favor and shop somewhere else.”

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Posted 5 years ago

“If there is any chance the item you want to buy will not work for you (not the right fit, size, or defective), then I want to warn you not to buy the item from Home Depot. We purchased some items that were either not the right size or were defective, and they would not allow a return on the items less than a week later, because we had purchased them with store credit. We spoke with a manager, but their returns are controlled by a third party so the managers have no control and can do nothing for you. On top of that, most people working there don't even know how to help with the merchandise, nor do they try most of the time. Therefore, I wanted to share our experience to help save others from the hassles of Home Depot. You will not find these issues with Lowe's, Ace, or local hardware stores so please shop these merchants who really know how to treat the customer. This is exactly what we will be doing going forward.”

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Posted 5 years ago

“It sucks when you place an order online for something that says "In stock" to find out a week later that they WEREN'T in stock and they won't have them for at least a month. Of all the things I bought for an upcoming event, Home Depot is the only company that I have purchased from that has given me a problem with everything I ordered from them. My gazebo... delayed. Lights... not in stock, even though they said they had them. Chairs... had to search high and low at every store to find some. Then when you go in to look for things for your patio... it's all gone... "Because it's out of season."... REALLY?? At the end of July? Beginning of August? People apparently don't go outside and spend time grilling or anything in the back yard by July. So thanks Home Depot... for being a big let down. P.s... if you DON'T have any in stock... and you haven't had any shipments in for months... then take it off your site... you can't sell what you don't have.”

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Posted 5 years ago

“DO NOT ODER APPLIANCES FROM HOME DEPOT! I made the huge mistake of ordering a washing machine and refrigerator from Homedepot.com. My Fridge is not working correctly and I needed one quickly. Weeks after my order I received a call that said the washing machine will take another month to be delivered by the fridge is ready at the shipper. BUT- Home Depot's policy TO SAVE THEM MONEY is to only ship items together. I pleased but they said it's their policy- AND THEN THEY SAID- If I cancel the washing machine I can get the refrigerator delivered right away, so i did. Now, the day of delivery I call Homedepot to check the status and Iw as told, we're sorry...but the entire order was cancelled. And we didn't send you an email to let you know. I spoke to their resolution department...they admitted in their notes, it clearly says CANCEL WASHING MACHINE ONLY. And yet, they canceled the entire order. I spoke to the resolution department and said, this was 100% not my fault and I need Home Depot to get me that Fridge. They said it's back ordered for another month and a half...I demanded some form or restitution- they said they could give me a Home Depot gift card to purchase a "dorm fridge" for a few months...for a family of 6. So happy Home Depot has decided to save money by losing me forever as a customer!!!! Buy from Best Buy or PC Richards or LOWES...Home Depot does not care AT ALL for their customers and the woman I spoke to from corporate resolutions proved that- they do not care.”

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Posted 5 years ago

“I called at 7:30 this morning inquiring about kitchen cabinets. The manager told me her cabinet guy came in at 9 and would be there until 6. I told her I was coming from Ashland, Ky and didn't want to waste a trip. She assured me he would be there and "worse case scenario, she could help me herself". My husband and I made the drive, arriving at 4pm. We were told that neither the cabinet guy nor the manager were there. We will not be back. Terrible customer service.”

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Posted 5 years ago

“North Dartmouth store,today,4:30 pm. I was at check out, guy behind me not wearing mask. I Called for manager. Manager came over, saw man with no mask. Manager told me nothing he can do. Let man go through check out with no mask.”

The Home Depot 1 star review on 25th August 2020

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Posted 5 years ago

“I ordered and had a dishwasher delivered on a Tuesday of August. I was told not to unbox or touch said dishwasher as it would no longer be under warranty if I did. I never touched the box as it sat in my dining room for an entire week. Once two installers came to my house the following monday to install my dishwasher, they noticed dents on the front and reported it right away. Home Depot is now saying that they will not accept the dishwasher or allow me to return the dishwasher. Why? I have no idea. I am currently seeking legal advice.”

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Posted 5 years ago

“I ordered and had a dishwasher delivered on a Tuesday of August. I was told not to unbox or touch said dishwasher as it would no longer be under warranty if I did. I never touched the box as it sat in my dining room for an entire week. Once two installers came to my house the following monday to install my dishwasher, they noticed dents on the front and reported it right away. Home Depot is now saying that they will not accept the dishwasher or allow me to return the dishwasher. Why? I have no idea. I am currently seeking legal advice.”

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Posted 5 years ago

“Home Depot's home delivery on products is terrible. Ordered a vanity, and delivery was very late, and product came damaged. Returned damaged product and that took even longer. Ordered a second time, and delivery was lost...? Serious logistics issues at Home Depot!”

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Posted 5 years ago

“I used to drive out of my way to shop there. Now I will never shop at any Home Depot again. Dan, the asst Manager is an arrogant ass that does not give a damn about customers or customer service. This used to be a great friendly store. Now it just plan sucks, the staff have a screw you attitude, likely fostered by Dan, who will tell you in no uncertain terms he does not give a damn about your business. He does not check to see if the item you need is in the back or at another store, "If it's not under the shelf, we don't have it. The warehouse is closed because of Covid-19, you don't like it get out" So I did, and went to my local Lowes, that was much closer, I only went out of my way to go to Home Depot, Orange City, because in the past I had world Class Customer Service, boy are those days gone. Interestingly Lowes had exactly what I was looking for, and even made an announcement while I was there that they were restocking daily. I guess Lowes warehouse is still open. I have a major Kitchen overhaul I will be starting in a few days, at least $12000, I had planned to purchase the materials from Home Depot, but after Asst Manger Dan, made it clear he did not give a damn about my business, and basically told me to get out because I didn't like his attitude, that business and any future business I have will be going to Lowes or Ace Hardware. Good Job Asst Manger Dan, you just cost Home Depot a customer for life. You have absolutely no business working in retail, if you worked for me I would have fired you on the spot.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

The Home Depot Reviews