The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,222 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.6

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how The Home Depot made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Home Depot 1 star review on 6th June 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Today I visited Home Depot - Rick Case Way, I made several purchases and was checkout by an attendant. After I paid with my credit card and proceed to leave the store, I turned back and noticed that the attendant was printing a duplicate receipt of my purchase. I asked her if that is my receipt and she stated, "Yes". I then asked why are you printing my receipt, she stated, "for her own reason" She then proceed to call her lead attendant, who stated the same. This did not make much sense to me so I requested a manager for further explanation. The manager, Chris came and I explained to him what had happened. He then told me in his, "that is weird". He then went and spoke to the attendant and the lead attendant, and then came back to tell me that they print customer receipts sometimes for tracking. I stated, that this is not supposed to happen without my knowledge, as my information is on that receipt. I asked repeatedly to verify the receipt that was pulled by the attendant and placed in her coat pocket, but they refused to show it to me. I called the police and waited but they took a while to show for quite a long time, so I had to leave. What HomeDepot did here is not normal and should be investigated!!.”

Helpful Report

Posted 2 years ago

“Horrible delivery and installation service.”

Helpful Report

Posted 2 years ago

“I ordered a pallet of pavers delivered to my back yard. They sent a 7' wide loader, not a fork lift. I had to pay 275.00 for others to finish delivery. Neither delivery or rental would help at all. They kept the fee for delivery. I will take my business elsewhere.”

Helpful Report

Posted 2 years ago

“After 9 months and 3 appointments to get a floor install I was left with concrete floors. The last installer they sent just did not want to do the job. I received months of empty promises and now no one at customer care returns my phone calls.”

The Home Depot 1 star review on 18th June 2022

Helpful Report

Posted 2 years ago

“Home Depot (Copens Road Pompano Beach FL.) did not deliver the services that I paid for & that they advertise. They sold me a washer and dryer 2 weeks ago and sent a delivery company out the 1st time in the rain and didn't want to get wet so they felt they needed to enter through the front door of my house wet with 2 big machines. This was unacceptable! The 2nd attempt they sent 2 workers who flat out refuse to install with PBC pipes. Home Depot should have known this prior. They drove off and I never got the machines installed. Very unprofessional. I happily demanded a refund. Very unhappy customer.”

The Home Depot 1 star review on 17th June 2022

Helpful Report

Posted 2 years ago

“Wish I could give them 0 stars. Several years ago I bought a refrigerator and had it delivered. The day before delivery they said it would be 10 days until they could deliver it. I canceled the purchase and bought elsewhere. This happened again with a dishwasher several months later. We stopped shopping there for years. 2 months ago my washer went out and SAME EXACT PROBLEM WITH DELIVERY! This time I was told the washer I bought TEN DAYS AGO and paid for was out of stock! What!?!?!?! Canceled order and another box store delivered it the next day. Now my husband wanted a specific toolbox only sold at Home Depot. I bought it and scheduled delivery for his birthday. I was guaranteed delivery because unlike appliances, the toolboxes come directly from the store. Last night I get a text and email the delivery was rescheduled for TWO WEEKS OUT! This was the last straw. I will never step foot in a Home Depot ever again!”

Helpful Report

Posted 2 years ago

“I went there to get flooring (30 mins)not one person there to offer assistance. I would love to say I will never go back but they have an item Lowe's doesn't and I don't need customer service for, not that I would get any help anyways. Bet you bottom dollar however when I am done with those items (in a months time) I won't ever cross their threshold.”

Helpful Report

Posted 2 years ago

“I just rented a car at Home Depot in cherry hill Maryland. I was supposed to return the car by 8pm I picked up the car at 1901 park the car and walk to the station he close the door on me saying he is closed at 8pm. His name is nick who is very ignorant. I am 8 month pregnant imagine. I never had this type of experience at the other Home Depot which I should have gone too. The manager was nice enough to help me return which was nice”

Helpful Report

Posted 2 years ago

“I have a pro account with Home Depot and buy online for pickup and, eventually, delivery often. More often than not something goes wrong. Pickup orders are often not completed timely or they are mishandled (wrong items). This time I ordered online a silicone chalk package of four (at least, that is what it shows at their website, first page). Also, the price seems adequate for a package of four bottles. They delivered just one bottle and claims that somewhere in the description there was a mention that it was just one bottle, WHICH I STILL CAN'T FIND. Why then they have a package of four ON THE FIRST PAGE? This was serviced by the Newark, NJ store. Which is, by far, the worse store that I have the displeasure of dealing with. My contractors, often, refuse online order items that are rotten or damage, and they find items in my online orders that were missing by their service department. I had to spend 1.5 hours to get a $14 item refunded but without any admission that their page was misleading. As you can imagine, this money does not make a dent on my budget. The time that I spent is just for the aggravation of their irresponsibility and bad customer services. Compare that to how Amazon deals with these problems. All we have to do is to provide a brief explanation of why/how the webpage description was misleading and they will come to your door in the next day to pick up the item, and the return may happen a couple of days later. The bigger market share Amazon gets the happier I am. Can’t wait for the day when they will put Home-Depot in its place as one of the worse businesses to deal with. By the way, I am a software architect with more than 4 decades of experience that only works for Fortune 500 companies. I would like to think that i know exactly what a misleading website looks like.”

The Home Depot 1 star review on 12th June 2022

Helpful Report

Posted 2 years ago

“I received a gift card for Home Depot. I used the card once and then the next time I went to use it there was less money on it than there was last time i used it. Spend 30 min in store afterwards trying to find out what happened. Customer support was unable to tell me what was purchased on the card. This is such a scam! Home Depot keeps records of all purchases. I know that from returning items previously. The only reason they would not be able to disclose the items purchased is if they had something to hide. I will never accept or buy a Home Depot gift card again.”

Helpful Report

Posted 2 years ago

“They took me for $3,000 for a rug I ordered and it came in defective they even wrote it on the paperwork and never heard from them again! Stay As far away from Home Depot you can get.”

Helpful Report

Posted 2 years ago

“Big shout-out to Bruce and his teammate in the Paint Dept at the Schenectady, NY store. Knowledgeable, saved us money. Friendly and professional and entertaining. This is our go to spot for paint/sealer. Thank you for making our day better.”

Helpful Report

Posted 3 years ago

“I want to take time to recognize one of your Sales Associate, Bonnie Beraldi, who has saved me $$$ over the years. Bonnie is very knowledgeable about your products and I have taken several of her recommendations and I am glad I did. You should be proud of her customer relation skills that she gives to your customers like myself.”

Helpful Report

Posted 3 years ago

“Ordered cabinets on May 14 to be delivered to my house. email delivery date May 17. Ok great.May 17 email . Sorry carrier issues no delivery, Now its the 19, then 20, then 21. Then no emails. Went online to check, now the date is June, 1. Trying to be patient and not get upset. So I waited. Guess what no delivery. Check package track its sitting in Atlanta, Georgia with a delivery date of June 13 now. Why would it take two weeks to get to California? Then it said Exception occurred. What does that mean. So I called Customer Service. They said they would start a "INVESTIGATION". Ya right. I would hear something in two days from them. Guess what? NO contact. Home Depot Sucks!”

Helpful Report

Posted 3 years ago

“I would give zero stars if I could. I purchased a washing machine in store with a scheduled delivery a week later. A week later they delivered a dryer. I had to go back to the store cancel the charges but giving them the benefit of the doubt I reordered the same washing machine with a scheduled delivery a week later A week later they were a no show with no phone call. I'll be going to elsewhere tomorrow and from now on.”

Helpful Report

Posted 3 years ago

“Ordered refrigerator in Oct., delivered Nov. 3rd scratched. Reordered for delivery not till May 7th , never delivered until May 13th. Came dented. New delivery June 1st, driver would not pick up or leave fridge as he had no paperwork. New Date June 3rd didn't show, now sitting here on June 4th suppose to be first delivery at 7 am and it is 9 am and still not here. Companies name is Final Mile delivery do not use out of Lake Orion.”

Helpful Report

Posted 3 years ago

“Hello, I was happy to buy a dual oven from Home Depot. When it arrived and my husband and neighbors opened up the box the most devastating thing happened. My spouse mismeasured. We immediately went back to the store we purchased it from and the Manager on duty said she couldn’t take it back because the she would have to mark it down and lose money. So, no she did not accept our exchange. We were told that a markdown is basically throwing it away for Home depot. What ever happened to making a customer happy? It was an honest mistake. Please help us !!! We were told we would have to demo our kitchen to make it fit because it is too big.”

Helpful Report

Posted 3 years ago

“Order on line. Charged 79.00 for delivery. 4 days later I called, Said they hadn’t picked it yet! When would you like it? Um now! We will work on it. Hence call 4 days later. It has been picked but since you ordered on line delivery is not by us?? We will get it straightened out, manager will call. NO call. Then I get a email, coming 15 days after ordered. Argh! Just got another email now, it will an additional 3 days until delivered. Never have I ever. Will no longer order from them for delivery. Hoping product arrives in damaged. We will see! Not sure why I’m being charge for delivery either, $500 worth of stuff.”

Helpful Report

Posted 3 years ago

“The service we received at the Redmond, OR store was excellent. Everyone we asked a question was helpful and didn’t seem like we were imposing on them.”

Helpful Report

Posted 3 years ago

“ordered front door &storm door in early May. storm was not in stock.But main door was. Instead of scheduling install on the instock door. they ordered the storm door which would'nt arrive till end of May. to save a trip they waited until end of May . Hence install was scheduled for July 6th So to save THEM a trip. I'm w/o a front door for months.I can't just board it up because I have to get in and out.Thy were made aware it was glass broken out. To save there selfish greedy self a trip .anyone can just walk in or out at will. No more Home Depot for me.”

Helpful Report

Posted 3 years ago

The Home Depot is rated 1.6 based on 1,222 reviews