The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,222 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 6th June 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed order over phone on 5/26/2022 at The Kannapolis NC Home Depot Store! I was Very pleased with the Customer Service that was provided to me by the Employee who took and received order..Very Polite and Friendly.. Knowledgeable about materials and prices. Went beyond just receiving call and taking order, Employee made sure that I had everything that I needed for My Vinyl Privacy Fence Project. The Employee also showed Me more Good Customer Service and Care by providing me a call back to let me know of My orders progress and when it would be ready for pickup! Employees Name is ( Mimi ) and She works in Customer Service Dept.. I would Highly Recommend if you Need Top Notch Customer Service and Support that You Allow Her to Assist You! She and ALL the Staff, Associates and Team are Awesome and They Raise the Limit on Customer Service and Support! That's Why I Choose to take My Business @ Andy's Lawn and Landscapes / Quality Projects to My Local Home Depot!! Great Customer Satisfaction Guaranteed! Y'all Rock Home Depot!!”

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Posted 3 years ago

“Trying to order online is IMPOSSIBLE. You have to set up an account... what? Second option 2 party verification. What? So I sent verification code received on my mobile phone. And then I was directed for my personal information and auto re-directed to a store in another state!!! Like most people of late .. I have been doing most shopping online. This was the third and last time I ever try HOme Depot again.”

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Posted 3 years ago

“Worst experience ever with their online ordering/delivery department. They failed to deliver on time and had to spend over 4 hours on the phone trying to figure out something they should have done themselves. Will never order from them again.”

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Posted 3 years ago

“I purchase a window installation package from Home Depot and paid full price for a job not fully complete. I call and spoke to customer care who said someone will come out to finish the job. It's been 3 months + and counting and still no one shows up to finish the job. Never ever have any work done by home depot. They lack the commitment they promised at the contract signing. Once they get your money, they do not care what happens thereafter. I am solely disappointed. I should have selected another company to get the job done.”

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Posted 3 years ago

“Requested delivery with signature required. They instead just left it nowhere near my door, never attempted to ring for a signature. I have a doorbell came if they ever came anywhere near my door I would have known, they didn't. They shoved the paperwork to sign in the box handles.”

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Posted 3 years ago

“I really appreciate how knowledgeable and courteous the employees my Home Depot are.”

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Posted 3 years ago

“As per usual, Home Depot has their head up their ass when it comes to customer service. I purchased building material on the website and it was supposed to be delivered next day. The website said there was a problem with scheduling deliveries, but a representative from Home Depot would contact me shortly. Never heard from there. Today is here, no email, no next, no phone call. So, I called them. Oh, your delivery can't be made until middle of next week. So I cancelled. I wish I could say this was unusual, but it's not, everything they do is screwed up. Wish we had a Lowe's in town. Of course, it doesn't surprise me. I've come to expect it. Thanks for nothing Home depot!”

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Posted 3 years ago

“Home Depot at Miramar, Haileah and Pembroke Pines do not want to help the customers find materials. Customer Service representative at the Pines store was unprofessional, rude, and lacked the necessary knowledge to be proactive. I was searching for Veranda vinyl fence panels. Multiple stores showed in the system they had many, yet they kept telling me all they had was what was on display. Lumber personal were dismissive and had the isles messy with large materials all over the floors causing safety hazards. Finally after getting the manager at the Pines store, the panels were found. I had to drive to 3 stores searching because employees were too lazy, disorganized, and careless to bring down the pallets. At the Pines stores they sent me to the university store. That's when I called the manager. They had me driving around south Florida until I called a manager. This person took action and went out back to find the panels. She was the only person there that was attentive and professional. Home Depot is not was it used to be... Very disorganized isles, dangerous with many safety hazards. rude staff, long lines of over an hour at customer service. The company seems like it's going under at rapid speed. Many family and friends have shared similar stories. From now on my store of choice will be Lowe's for building and garden material. Lowe's has organized stores, and knowledgeable staff. At Lowe's walking through their isles will not put your life in danger.”

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Posted 3 years ago

“Wow. When you think it couldn't go wrong any further...got a call 8am from installer; they would arrive 12-2pm. Said I'm ready..They finally showed up after 4pm. 3x men..when I opened my gate Two blew past me while the 3rd was texting, walking slow down the driveway. When I asked if he wanted to come in( I have animals) he finally spead up. The other 2 where already in my house. When I walked inside he said "gimmy towels " I asked for what if a blanket or sheet would work?. He looks at me and says " you have additude.. cannot do install " Iasked he pls repeat what he said... I thought I didn't understand him correctly as im from EU...then I opened my gate they left. I called the install dispatch and was rescheduled after they apologized..I would get 10% if I call beck( never happened) Now to take another day of work and after their install mess 2 hours of removing grease fingerprints of my new appliances. I feel not only insulted but it was clearly a waste of my time..I too work. Very poor customer service this guy cl”

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Posted 3 years ago

“Horrible delivery schedule. They care about the purchase, but has little care for the delivery schedule in communicating.”

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Posted 3 years ago

“Ordered flooring and it was a month out for delivery date. I was told the time would be from 7:00 am to 8:pm. When the date finally arrived, I took the day off work. By 10:30, no arrival and I called. Customer service said it was on its way. By 2:30, I called again. Same response. By 4:30 I called again and was told the driver started at 6am and could only drive for 10 hours, so my flooring went back to home depot and ill have to wait another 3 weeks for the next delivery. Really?”

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Posted 3 years ago

“My wife and I ordered a new GE range with Air Frier and received it on May 7, 2022. Upon delivery the installers place a dryer power cable on the range, one of them took pliers and bent one of the metal lugs so it would fit into the power outlet. He had to beat the plug with his fist to make it go into the outlet. A day later the oven's preset temperatures would not work as described in the manual, only gave 170 Deg. After contacting HD I was told to turn off the breaker and not use the range due to possible fire hazzard. A second cred showed up three days later and install the correct power cord. The installer advised me to request a new range due to possible damage to range from incorrect intallation. Well today I had to call Home Depot a third time due to their coustomer service people telling me on the second call i would receive a call in 72 hours, then the third call I was told I would get a call in 48 hours advising of delivery. We have spent in the last three months close to $10,000 on appliances and items to remodel our kitchen. am totally over Home Depot, Ive never been lied to and treated like im totally stupid. I will never again purchase one damn item from them. I'll drive 10 miles to Lowes in the future! A totally pissed off customer!”

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Posted 3 years ago

“told ups to take back right when I seen the box he left told me to call warehouse now homedepot can't answer a phone or answer anything”

The Home Depot 1 star review on 19th May 2022

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Posted 3 years ago

“Very very unprofessional. I had a dishwasher installed and also bought a service plan. The dishwasher pipe under the sink is leaking and they want me to call the vendors as part of the service plan. Vendors ay its not a product issue so its not their problem and wont even come take a look. I have called home depot about this more than 6 times spending 4-6 hours on this. I wish I could sue them for my time and frustration, not ok, i decided not to use them for my next flooring project due to terrible customer service”

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Posted 3 years ago

“All is good here. Thanks”

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Posted 3 years ago

“Paid over $9000 for cabinet fronts. Installed fronts 3-9-22 with one broken door and they removed shelf from inside cabinet. They came back a month later to install shelf but still waiting for door replacement. I have called so many times and get answering machine that says will call you back. I have only talked to a person about 4 times. The installer called the other day said had door brought a plank out no holes and my doors have a design. Asked why he brought this out as not my door. I want my door. All I get is excuses and false promises. It has been over 60 days and still waiting for new door. I want my door and some restitution. A. Krejci”

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Posted 3 years ago

“We were very pleased with the customer care the store manager Sonia and Matt in the hot water heater department help with getting our problem solved with water heater!”

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Posted 3 years ago

“Worst customer experience ever, they failed 2 times for the same delivery make me be on the place for 2 days by 9 to 2 very shame”

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Posted 3 years ago

“Home Depot has te ABSOLUTE WORST customer service. Its been 3 months and I'm still waiting on 1 our od 2 countertops. Complete nightmare working with them.”

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Posted 3 years ago

“I ordered a wall oven from another company to be delivered in May 2022. In late April they advised it would not be available until late July. I found the same one online at Home Depot in stock with delivery May 5. Before cancelling my current purchase and buying the one from Home Depot, I contacted customer service to verify that the item WAS IN STOCK and would be delivered May 5. I was assured this was the case. Cancelled my first purchase (which cost less) and purchased from Home Depot at higher cost. Contacted today, May 3 2022 by Home Depot to be told the item would not be available until JULY!!! Checking my online delivery status which yesterday said on time for March 5, not says ON TIME for JULY!! LIARS! WILL NEVER EVER BUY FROM THEM AGAIN!”

Helpful Report

Posted 3 years ago

The Home Depot is rated 1.6 based on 1,222 reviews