The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,284 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.7

Based on 1,284 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 26th May 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't know whats going on with homedepot online ordering, but will never use it again! And will be reporting them to the BBB. When checking the last statement it didn't seem like I had gotten the online discount, so when placing a new order on June 17th I payed more attention. My total in the regular area was full price, but it was on the bottom of that page were it said coupon applied, new total minus my $25 discount. I took some pictures and proceeded with order. Right after I called customer service telling them what happen. They said don't worry the discount will be on your new statement. It wasn't!! And when I called CS back on the 29th they said I had no discount on that order, until I told them I have pictures. Then told I will now have it on my next statement. Will see! Beware of this shifty practice !!”

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Posted 3 years ago

“Their website and online services are horrid. Online all they want to do is market things that I'm not interested in. So much so that I gave up. Their online chat when trying to order something was even worse. I called the store and waited for almost an hour for a real live human being to answer the phone all the while having to listen to the audio version of their marketing blabbering. It's faster and easier to just drive to the store and collar someone to get what you want ordered.”

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Posted 3 years ago

“WARNING! Don't buy plants online from Home Depot. Go look at the Pentas pictured on the Home Depot website. Then see in this review what Home Depot shipped to me. I reported the problem to Home Depot. Received no response let alone a refund for the miserable plants I received.”

The Home Depot 1 star review on 30th June 2022

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Posted 3 years ago

“Terrible service! Ordered flooring twice. First time it was delivered to the wrong address. Called Home Depot and was on hold for an hour. Finally talked to someone and had to wait another week and half to get the flooring. Received the box ripped up and opened with the flooring damaged. Call Home Depot again, waited another hour on hold to hear that they will only credit me $15.00. I typically shop Hone Depot locally but what a Stressful and Horrible experience!”

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Posted 3 years ago

“Do NOT buy appliances from here! They have given me the run around since the beginning of April about my washer and dryer. First they only had my dryer and didn’t know where my washer was . I told them I wanted them delivered together! They gave me the 28th and said for BOTH. They showed up today with only the washer and now don’t know where my dryer is! 😡”

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Posted 3 years ago

“I bought an air conditioner and had it installed. 3 weeks later it would not turn on. After multiple phone calls and a visit from the service rep and many hours on hold I was able to have my installation fee refunded— but in the form of an e- gift card that I could not apply toward the AC purchase…I am still out $1200 for the purchase of 2 air conditioner units until I can return the defective one. The next installation time I was given was the end of July. After much fighting I was able to get the e- gift card applied to the new purchase and was contacted for an earlier install date. Overall I am incredibly dissatisfied and will never purchase an appliance from Home Depot again - horrible customer service”

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Posted 3 years ago

“Total trash company. 15 days late on a delivery of a product. Almost 4 hours on the phone. Promised it today. Surprise it didn't show up”

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Posted 3 years ago

“eliminating guest check out forcing you to download an app is unspeakable..criminal even to allow their spyware anywhere in your life..killed my commercial card today”

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Posted 3 years ago

“Used the contractor service for a new roof.Thought Home Depot would keep me protected from a shady contractor. I had a roof done. They went right over rotten wood busted some wood didnt replace it.Had a dip in roof from rotton wood.Still have the dip.Had to leave for dentist.My neighbors watched them load up a bunch of extra shingles The porch he busted up the old steps just left them under there.You can see.Was suppose to redo the whole porch.You can see the small section.No credit given.Neighbor said atleast to packs.This was Garrco Home improvements from Louisiana. The roof I was charged Just short of 18,000.00 and 4000.00 was the price for the porch.You can't even get home depot to call you.Moral to my story.Dont think for one minute Home depot will make it right.They won't even call you.Tammie Luedeman tammieluedeman@gmail.com”

The Home Depot 1 star review on 26th June 2022

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Posted 3 years ago

“I don't like to give bad reviews, but....it seems everyone has had similar experience with home depot's delivery service. If you can even call it service. The delivery for our washer and dryer has been delayed three times. The first time, the driver cancelled because his wife supposedly went into labor, which was annoying but understandable. Then the second time, it was rescheduled. Third time, they said their truck could not make it down the driveway because of the bushes, except every other delivery truck somehow makes it down without an issue. Why couldn't they just drop it at the top of the driveway or wheel it down? Now they are saying they will deliver it next week. It has me thinking the only bush that is really a problem is the one they are beating around - it makes me think this is a scam which is surprising because I expected more from Home Depot. Three strikes you are out, we will take our business elsewhere. Don't buy from this unreliable company unless you want to be disappointed and wash your clothes in the bathtub for weeks waiting for a simple washer and dryer to be delivered. Very disappointing experience.”

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Posted 3 years ago

“The telephone service is so bad. I should get refund, but they charge me as purchase! When I called them, the line disconnected for the excuse " I get somebody to else to assisted you" or just no reason. It happened three times today. My issue still didn't get resolved.”

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Posted 3 years ago

“I had ordered a clothes washer and set delivery for three weeks later. They were suppose to call me the night before to give a 3 hour window of delivery. They did not. I called the store and they said between 10:00AM - 2:00 AM. I took off from work, drove to my shore house to await delivery. Time came and went, nothing. I called the store and one agent told me the delivery window was 8:00AM-6:00 PM.. I spoke to the manager. He called the delivery company who said they still had 7 deliveries before mine, so some time that day. The manager said I could wait or schedule another day for delivery. I said I would have to take off work again, drive two hours to the shore, and no guarantee it would be delivered that day anyhow. He said "yes". That is not service. Said it was not his fault. Do NOT buy from Home Depot.”

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Posted 3 years ago

“Today I visited Home Depot - Rick Case Way, I made several purchases and was checkout by an attendant. After I paid with my credit card and proceed to leave the store, I turned back and noticed that the attendant was printing a duplicate receipt of my purchase. I asked her if that is my receipt and she stated, "Yes". I then asked why are you printing my receipt, she stated, "for her own reason" She then proceed to call her lead attendant, who stated the same. This did not make much sense to me so I requested a manager for further explanation. The manager, Chris came and I explained to him what had happened. He then told me in his, "that is weird". He then went and spoke to the attendant and the lead attendant, and then came back to tell me that they print customer receipts sometimes for tracking. I stated, that this is not supposed to happen without my knowledge, as my information is on that receipt. I asked repeatedly to verify the receipt that was pulled by the attendant and placed in her coat pocket, but they refused to show it to me. I called the police and waited but they took a while to show for quite a long time, so I had to leave. What HomeDepot did here is not normal and should be investigated!!.”

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Posted 3 years ago

“Horrible delivery and installation service.”

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Posted 3 years ago

“I ordered a pallet of pavers delivered to my back yard. They sent a 7' wide loader, not a fork lift. I had to pay 275.00 for others to finish delivery. Neither delivery or rental would help at all. They kept the fee for delivery. I will take my business elsewhere.”

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Posted 3 years ago

“After 9 months and 3 appointments to get a floor install I was left with concrete floors. The last installer they sent just did not want to do the job. I received months of empty promises and now no one at customer care returns my phone calls.”

The Home Depot 1 star review on 18th June 2022

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Posted 3 years ago

“Home Depot (Copens Road Pompano Beach FL.) did not deliver the services that I paid for & that they advertise. They sold me a washer and dryer 2 weeks ago and sent a delivery company out the 1st time in the rain and didn't want to get wet so they felt they needed to enter through the front door of my house wet with 2 big machines. This was unacceptable! The 2nd attempt they sent 2 workers who flat out refuse to install with PBC pipes. Home Depot should have known this prior. They drove off and I never got the machines installed. Very unprofessional. I happily demanded a refund. Very unhappy customer.”

The Home Depot 1 star review on 17th June 2022

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Posted 3 years ago

“Wish I could give them 0 stars. Several years ago I bought a refrigerator and had it delivered. The day before delivery they said it would be 10 days until they could deliver it. I canceled the purchase and bought elsewhere. This happened again with a dishwasher several months later. We stopped shopping there for years. 2 months ago my washer went out and SAME EXACT PROBLEM WITH DELIVERY! This time I was told the washer I bought TEN DAYS AGO and paid for was out of stock! What!?!?!?! Canceled order and another box store delivered it the next day. Now my husband wanted a specific toolbox only sold at Home Depot. I bought it and scheduled delivery for his birthday. I was guaranteed delivery because unlike appliances, the toolboxes come directly from the store. Last night I get a text and email the delivery was rescheduled for TWO WEEKS OUT! This was the last straw. I will never step foot in a Home Depot ever again!”

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Posted 3 years ago

“I went there to get flooring (30 mins)not one person there to offer assistance. I would love to say I will never go back but they have an item Lowe's doesn't and I don't need customer service for, not that I would get any help anyways. Bet you bottom dollar however when I am done with those items (in a months time) I won't ever cross their threshold.”

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Posted 3 years ago

“I just rented a car at Home Depot in cherry hill Maryland. I was supposed to return the car by 8pm I picked up the car at 1901 park the car and walk to the station he close the door on me saying he is closed at 8pm. His name is nick who is very ignorant. I am 8 month pregnant imagine. I never had this type of experience at the other Home Depot which I should have gone too. The manager was nice enough to help me return which was nice”

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Posted 3 years ago

The Home Depot is rated 1.7 based on 1,284 reviews