The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,189 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.6

Based on 1,189 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how The Home Depot made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Home Depot 1 star review on 25th April 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst delivery experience of my life! My refrigerator was scheduled to be delivered yesterday 12/6 between 9:30am and 1:30pm. I was told I would be called 30 minutes prior to delivery. The driver called me at 9:03 am and told me he was 10 minutes away. I told him I thought I was supposed to get a call 30 minutes before the delivery, and he said they were finished with a delivery nearby and would be there in 10 minutes. I said ok, my son is just down the street I’ll call him to come over. I also told him I just want to double check and make sure they had the water line that was part of my order for installation. The driver seemed confused, said something to someone else and then said yes, it’s on the truck. My son was there in about 10 minutes and I arrived from work shortly after. I waited for 2 hours before I had to go back to work. My son stayed there all day to wait. Throughout the day I spent almost 5 hours making phone calls and live chatting (getting disconnected and booted out of the chats multiple times. Eventually I was told that a “delivery attempt was made at 9:14”. (What good is a 4 hour delivery window if you don’t deliver within the window!) After much frustration and discussion, I reached a supervisor who rescheduled the delivery for today 12/7, but they were unable to give me a delivery window. I had my adult son and daughter stay at my house all day today for the delivery. I eventually reached someone who gave me a 2-6pm delivery window. At 5:30 when I had not heard from a delivery driver. I used live chat and also called the delivery number. I spent an hour and a half chatting and waiting on hold at the same time. A supervisor named Brittany was supposed to call me back within an hour - I did not receive a call. At 8:10 I received this fairly generic email. My old refrigerator was sold and picked up on 12/6 - my new one was supposed to be delivered before the old one was picked up. As a result I have almost $200 of spoiled groceries, and my son took off 2 days to sit at my house and wait for the refrigerator that was never delivered. This has been an exercise in frustration and is completely unacceptable. Words cannot express how much trouble this has been and I still do not have a refrigerator.”

Helpful Report

Posted 3 years ago

“Please see the case number below I will NEVER visit a home depot store again, and will do my best to ensure that anyone that I am associated with, patronizes Home Depot I ordered a washing machine from you, never imagining that I would be in Home Depot / LG Hell. a vicious circle that was created so home depot and LG together can hold on to a consumers money, and Just play games with them The washing machine was delivered to us on 11/27. they tried to deliver it, however it was damaged. We did not accept the delivery. I called the store (home depot) and was informed, that it is NOT their issue, that I am a LG person. I stated "I purchased this from home depot" and the store informed me that I am not their problem - EXACT WORDS. I called LG, which they had already received the pictures of the damage. They indicated someone would contact me in 24 hours. Of course, no phone call from LG (to date, I have never received a call for them regarding the damaged washing machine) So on MOnday,11/29, I cancelled my order with Home Depot. Home depot indicated that I would have my refund in 3 - 5 days. (actually on the phone they said 48 hours). So here I am 6 days later, and still no refund. The sad part of all of this, I was a fool and ordered another one from Home depot. Very dumb move on my part. Today in the store on 12/3, I am informed again, that home depot can no longer help me They do not refund money on applicances. I DID NOT receive or accept the washing machine due to the damage. I purchased this from Home Depot and they should be the one refunding back to me. I trusted home depot, based up on lowes and best buy. As of today, I will be a lowes customer. I am then informed that LG has not yet released the appliance so I can get a refund I asked how long this takes and they said typically 24 hours. Well guess what...... it has been 6 days I spoke with LG, and they stated they would escalate this as they do not understand why this has not yet been released and perhaps it is not back to the warehouse? I truly dont care, its not my issue, and no one, NOT home depot nor LG care about me the consumer. I am caught in a tangled web of lies between home depot and LG. so as of today I am out $2000 dollars, and still no washing machine I have NOT been refunded the first one, I have ordered the 2nd one (and paid for it) but yet I have no washing machine to show for all of this. And the biggest thing, home depot does NOT care and will not help you obtain your money back Again, home depot informed me that I am NOT their customer, that I belong to LG. LG will not help me. They stated that I need LG to work out the problem. again, I ordered this from home depot, not LG. I was NEVER once informed of this when I purchased the washing machine, no one at Home Depot said "hey after you pay for this, please do not call us, you belong to LG" I would have immediately walked out the door. This has been repeated to me so many times "mam, you are an LG customer, not home depot. Does not matter that you purchased from us" I will never ever ever ever visit a home depot store. I am going to be cancelling the 2nd order as well, as I cant relate to a store that does not support their customers. please advise what is the steps that need to be taken to get my washing machine refund on this order? My next steps is to take legal action as I am quite sure any legal area would love to see how both home depot and LG DO NOT support the consumer and just continue to find ways to keep the money. LeAnne Hubbs”

Helpful Report

Posted 3 years ago

“I ordered Weatherguard tool boxes for my new company truck. Told another guy I work with to order his. Our new company trucks have been sitting in the same place for a week now. Going to be at least another week. The boss asked him why we weren’t driving the new trucks. He told him Home Depot has our new boxes for 3 going on 4 weeks when they promised 2 week delivery. Thanks Home Depot. Really appreciate it.”

Helpful Report

Posted 3 years ago

“"Something is rotten in the state of Denmark." *William Shakespeare Please be careful and protect yourselves. The delivery people are contracted out. No one at The Home Depot does criminal background checks on them. You have no idea who you are really opening your door to. Please never be in your home alone when they arrive. I was, and I paid dearly for it. Trust none of them. Also, they are not plumbers, maintenance men or handymen. They seem to not know how to install appliances or they choose not to do the jobs, due to the fact that it includes more work for them. They will inform you that something is wrong with your equipment and leave. They are nothing more than delivery people-with no code of ethics. They appear angry...Please don't turn your back on them and stay safe. I didn't want to write a review, but I am concerned about the safety of others. Good luck.”

Helpful Report

Posted 3 years ago

“ATTENTION VETERANS! Beginning Jan 1, 2022 Home Depot is instituting a program where by your Military ID will no longer be acceptable to receive your 10% Military Discount. You will be required to register online and show proof of service, then, once approved, you will need to download a "QR" code patch to your "Smart Phone" using the Home Depot APP! IF YOU DO NOT HAVE A SMART PHONE OR THE HOME DEPOT APP WITH THE QR CODE, YOU WILL NOT BE ALLOWED THE MILITARY DISCOUNT!”

Helpful Report

Posted 3 years ago

“Flooring installation. Flooring was laid incorrectly and over time warped because of this. We told Home Depot and it’s on the order that we needed leveling prior to installing of wood planks. Their installer refused to do leveling when he came and said it didn’t need it but it did. We complained but they wanted to only repair it which can’t be done. Has be torn out and replaced. They said we waited too long to complain but that was due to pandemic and not wanting people coming into home. They don’t care! We were told we have pay to have it redone when they failed to do it right in first place!! The product is fine as we had more laid by our own installer and it’s great! Buyers I don’t use their installers from Moore store.”

Helpful Report

Posted 3 years ago

“I ordered multiple things from Home Depot online two of them they had one they back ordered so they canceled the order I paid for it through PayPal I'm going on the 6th day now and I still can't get a refund for the canceled order and no one seems to know what I'm talking about they don't even exchange the canceled order for a different set of what I ordered at equal value I don't understand why they can take the money immediately but it takes days and weeks to get refunded that doesn't make sense”

Helpful Report

Posted 3 years ago

“DO NOT EVER DO SERVICE WITH THIS STORE. They have absolutely ruined my experience of buying appliances. The first washer and dryer we bought was supposed to come within the 10:30-2:30 window, it did not get delivered until 6 pm. A few days later it was leaking. They replaced it and did not give us proper notice on timing and would not stay to wait for us to get home. AGAIN, the NEW washer leaked, we then bought a new set that got delivered and CANCELLED on us FOR NO REASON so as they brought them in they took them out within 5 minutes of being there. They left our old ones in the garage to where we could not access them. Home Depot could not tell me why the order was cancelled and they could not provide me with any type of compensation or help. This has been 3 weeks of a nightmare dealing with Home Depot.”

Helpful Report

Posted 3 years ago

“Wow I have buying for THD for over 2 decades and I can't believe that the home Depot.com customer support are liar to keep there positive reviews when they are done! Ok I order a $1300 on the .com website because I don't have a truck or any one to help get it out so they had free deliver of the unit so cool I order it and it was only 1 day great !! They said the time would be 6:00 am- 8:00 Pm ok there is the day waiting well the truck shows up at 6:05PM in the dark he brings to end the drive way and its dark so I didn't look it over well (my mistake ) well i take into garage and there is damage so I get on the phone and talked to -1800 and she said no problem that the store manager was there at the store (big question is witch store ) Ok I go the store that I order it from and the store manager is not There so ok I talked to a supervisor and he was cool and explained that he will get hold of the manager the next day and I bring a replacement on a Sunday I said that's great and Sunday came and gone No call or show Wow Ok I wait unit 2 days call 1-800 and ask to return and they need to pick up and and they No problem we here are all the gos down they don't doc any thing so they won't be held accountable for there actions Wow longer store longer I work for Nationwide Retinal co and we deal with customers everyday all the time that F--- the equipment I see what ThD did they did a stock transfer from a different store that had a damaged unit they can dump on a customer thinking they won't return the unit to the store WRONG ! I just used the Co truck with a tommy Lift and I'm going to dump this on there step LOL and get my $1300 back ! Big listen DON"T BUY ANY FROM THE HOME DEPOT ONLINE !!!! Save your self a long hold times with people don't care for your problems but a pay check and a bonus check”

Helpful Report

Posted 3 years ago

“So I bought an old house that needed a face-lift and decided to do an kitchen remodel to the tune of $35000 I paid in full for a project that wouldn't start for 6 months. An emergency (2 actually) and I had to cancel the work. HD said they would process a refund but it has been 6 weeks and I have nothing. I have called, emailed and am getting no help. My husband ordered a bathroom vanity but let's be honest...it was due on Monday, today is Friday so we are canceling that as well. It is impossible to get ahold of some one at Home Depot Corporate and I don't think I will ever consider abig project through them again!”

Helpful Report

Posted 3 years ago

“Frankly, I don't even know why I bother writing reviews on these corporate businesses anymore. No one listens or cares.... I ordered two high end refrigerators online, a $5500 order to be delivered to two houses I own. Filled out first order with street address. After completing the first order, pop up ask if I wanted to order anything else. I filled out the second order and indicated in the notes section that the second delivery would go to the second residence at a different address. On the delivery day, shipper refused to deliver to the second address, even though it's only a mile from the first delivery. Called Home Depot, they refused to authorize the shipment and said I had to cancel order, purchase again, and reschedule with "the correct address". Shipper delivered product to first address and even though they had the second refrigerator in their delivery truck, they refused to deliver it to the second address I provided in the order notes. I wrote the second delivery street address in the notes to clarify my order of two refrigerators at the same time. Why does Home Depot have a notes section if they don't read it? Does anyone there give a damn about actual customer service? Second, why doesn't anyone at Home Depot have the authority to make it right. They give you an 800 number and no actual person is available to talk to. When I finally found another "customer service number", it was text only. Can't talk to an actual person. Home Depot is beyond pathetic. They have a lot learn about customer service and authorizing their employees to do the right thing. Home Depot is the epitome of an indifferent, faceless corporate business that doesn't give a damn about customer service. Shop elsewhere, preferably a local hardware store that still understands what customer service means, not just someone who greets you at the door but actually provides customer service.”

Helpful Report

Posted 3 years ago

“Our flooring was delivered to the wrong address”

Helpful Report

Posted 3 years ago

“the lost my package never recip i wait 15 day to get my money back.”

Helpful Report

Posted 3 years ago

“No communication what so ever!”

Helpful Report

Posted 3 years ago

“We had a kitchen remodel and unfortunately we’ve had some issues one was a cabinet door installed drilled on properly we’ve been waiting for the new door to show up for months has not secondly the plumber didn’t tighten something out of the sink the sink or a sink leak all over and I don’t know but probably has buckled my floor because now myFloor makes noise when you walk on it we have contacted Home Depot they said they would send somebody out I have not seen anybody I would not recommend Home Depot to do any project in your house other than maybe sending somebody out to change your cat box they might be able to do that”

Helpful Report

Posted 3 years ago

“I rented plumbing equipment. It was supposed to be $44 for 4 hours and $100 deposit. It turned to be the wrong item, it didn’t fit to my pipe. I returned with one hour. They charged me $48 plus the $100 security deposit. After 4 days they still have not credit me back my security deposit and they charge me for 4 hours for rental that I did NOT use. Very disappointed and disgusted that they simply stole from me. Customer service at its worse. I have been doing business with Hone Depot for 25 years. Be aware of rental equipments. I paid less money just buying the equipment. This bad experience happed at the City of San Fernando Home Depot.”

Helpful Report

Posted 3 years ago

“Bad, poor communication, deceptive”

Helpful Report

Posted 3 years ago

“Purchased analogy fridge it went dead on me A-day before Thanksgiving had to throw out a lot of food they didn't come to the following Tuesday's high temperature issue they fixed that and then the day later the main board went so I built without a fridge since October 15th and I have a family of 5 they just fixed it today October Is 27 can't get ahold of a home depot representative depot representative want my money back willing to upgrade the fridge but I really miss Sears this would have been done no problem at all N LG has a class action lawsuit in the States how do we know that in Canada I'm not a rich guy but I can throw this fridge in front of their front door and not even care”

Helpful Report

Posted 3 years ago

“Purchased a new home went to Home Depot purchased a lot of stuff ordered carpet carpet man came out refuse to put down new carpet that I paid for said the old carpet he would not remove because had dirt and sawdust even though the paper I signed said that they would remove old carpet my new I paid for the carpet it did not leave it I could have had someone else install it so basically she stole my carpet as well after three weeks of waiting”

Helpful Report

Posted 3 years ago

“I have requested to home depot for an repair of an leaf blower it has been almost 3 weeks no call for an estimate. Called the store of resorch center they transferred me from one customer service representative no resolution. All they did hang up on me.”

Helpful Report

Posted 3 years ago

The Home Depot is rated 1.6 based on 1,189 reviews