The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,284 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.7

Based on 1,284 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 26th May 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In Jan,I bought a gas range,with oven removal,5 year protection,for over 900 dollars.Jan 24,the delivery guy calls they are 5 minutes away..I go out and wait.I see the truck come out of a street but turn the wrong way.The back door is open,I see my range with a guy holding it...He uturns,,,one guy goes up to my 3rd floor apt,and tells me I need to replace the old gas connection,.I get a plumber to replace it..Feb 3mthe truck pulls up,the driver tells me ,,he thought it was left here he only came to install it...Feb 11,the truck comes the driver comes up,tells me my door is small and they couldn't take away my old stove,.They just LEAVE...I paid for the removal,and I got a new refrigerator through my door years ago...So rude,inept,,,I canceled my order,,,Jaquinta then Mr Kim from home depot tried to give me a new delivery day on Feb 26,,,,I said why,,,why can't I get it today,,its on the truck,,,I will never shop at Home Depot again...”

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Posted 3 years ago

“I had a very bad experience with Home Depot for my kitchen remodeling. Their staff is not professional and no have no experience at all. They waisted my several days in visiting their store, making telephone calls, working with their subcontractors. My all efforts resulted in big zero. Theo showing my kitchen to their subcontractors with bib sore. Home Depot cancelled the contract after 40 days and said that they cannot replace the kitchen countertops and breached the contract. It was so hard to get the credit back. I will never ever have any business with Home Depot in the future. I will not recommend them.”

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Posted 3 years ago

“Stay away!!!! Their delivery service is horrific!!! If it's not in stock don't order. My issues started with a refrigerator. Purchased November 27, 2021....scheduled delivery February 2, 2022. Phone call from them morning of February 2 saying 20 minutes away..I sent a pin drop....missed call..returned their call within 5 minutes..no answer...wife tried 10 times..no answer!! Called 800 number was told driver was already in another city!! Rescheduled for February 4th...call at 10:00 am saying be delivered around 12:00...call at 11:45 stating wasn't going to be able to deliver!! I cancelled order!! I'm done with Home Depot as I've had this happen more than once!! DO NOT BUY FROM HOME DEPOT!!”

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Posted 3 years ago

“YOU KEEP CHANGING MY DELIVERY WINDOW I'M A LONGTIME CUSTOMER WHO IS VERY DISAPPOINTED MAYBE IT'S TIME TO SWITCH TO LOWE'S”

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Posted 3 years ago

“If you're coming here to get a kitchen countertop or remodel forget it. The companies they use are incompetent and unprofessional. They destroyed my kitchen and walked off the job because they couldn't figure out how to level a countertop. They left us with no countertop or sink , live electrical boxes dangling by the wires and just left. They told me that WE need to hire someone to level the cabinets, which Jesse wanted to give us a list of contractors to call. We don't work for home depot and its their job as the contractor to do this as they were hired to do the entire job. Dont trust the h.d. installation department or Ivek or Amanda in Lakeland or take anyone's word at this place. DONT TRUST THEM TO DO A GOOD JOB...now im stuck with no kitchen until I hire a new company to order and install it. They refuse a full refund even though its their mess up. I've now hired an attorney and I'm suing them.”

The Home Depot 1 star review on 4th February 2022

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Posted 3 years ago

“in stock merchandise count inaccurate. difficult to navigate; think you are ordering to pick in store and it comes out as ship to store. don't think I'll be ordering online again. too much of a hassle.”

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Posted 3 years ago

“I was a first time appliance buyer with Home Depot after switching from Lowe's. Big mistake! I was told my a customer representative supervisor that if an appliance has 3 service calls with the same issue on an appliance they will reimburse. Lowe's policy was if it cant be fixed once they will replace it. Once my issue with HD is done I will be rethinking about purchasing an appliance with them.”

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Posted 3 years ago

“!!!!Appliance Super Buy Warning!!!! They’re not super buys!!! Appliances are actually cheaper if you buy them separately!!! Look at the picture, they’re the same item! Oh and they don’t honor store prices!!!! Be careful!! I’ve always been an advocate for Home Depot but this is shady!!!”

The Home Depot 1 star review on 1st February 2022

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Posted 3 years ago

“I ordered a 5 piece shower unit it was delivered damaged. I contacted the delivery company that Home Depot uses 4 times a also online. It's been a week and they still have not returned my call which they said they would 4 times”

The Home Depot 1 star review on 30th January 2022

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Posted 3 years ago

“Home depot online order stock is extremely unaccurate. I have had my past 6 online orders cancelled due to product not in stock when their web page shows in stock available for store pick up. Home Depot has become extremely un reliable and had forced me to shop else where.”

The Home Depot 1 star review on 29th January 2022

Helpful Report

Posted 3 years ago

“I must warn you and share our experience before you buy something from Home Depot. I did not check the reviews before my purchases and regret it... So my review: Never again... Our family won't ever purchase from Home Depot again. It was a first and last time. Very, very bad service. Very frustrating and big mess up. We placed an order on Nov 17th (washer/dryer + fridge) and 2 months later we're still waiting for their delivery team to finish the installation... They've been bad, dishonest & not trustful. I hope they'll change their delivery service Tem Co because there are plenty of problems with them... Sum up of our adventure: 1) They came a first time and explain they could not install the appliances because one part part was missing for the washer/dryer and there were scratches on the fridge... They did not even remove their stuff from the truck and left in a few minutes. When we checked, we realized the part was including... Bad first lie... 2) Second time they were on our schedule, we saw their truck but it did not stop to park... They said they rang the bell and that nobody was home. A scandal as we were waiting for them. But is was dark, late and rainy... Of course each time we had to prepare the house, empty/unplug the fridge, protect the rooms, etc. We have 2 kids and had to do our laundry at our neighbors' house.... 3) Third time, they just cancelled without letting us know explaining there was a mix up in the delivery system. Of course we dit the whole process again and were so disappointed... 4) Exact same thing happened. Started to feel traumatized. In between, I've called many times the Home depot customer line... Sometimes, not helpful, sometimes 45 minutes of waiting, sometimes disconnected, sometimes, nice people who explained "it was outrageous" or "ridiculous". That we should ask for a compensation... But we were prisoners as we paid 2 months before and were still waiting for the appliances to arrive. And Home depot had no leverage on the delivery system. Could not help to fasten the process for example or offer an alternative solution... 5) After weeks of frustration, the delivery team came back on January 21th. This time they said they could not install the washer/dryer because Home Depot did not provide parts to do it. We were ver angry and asked them to install at least the fridge which they did very fast without paying attention. We asked them to teke back our old appliances (we paid for that) and they answered they could not because the truck was too full. Seriously???? You come after 2 months with another excuse not to to the wor? So now, we still have our also washer / dryer that don't work, the new ones in the middle of the kitchen... And no parts. When I called Home depot, after 3 disconnections, they just scheduled the team to comme bak in February. Euh??? Who does that? Can you imagine the difficulties wit 2 kids???? Pfff. Is that the way you work? As I said never again. Lesson well learned. And I let you know if we got any kind of compensation...”

Helpful Report

Posted 3 years ago

“Ordered a stove on line. It was delivered 12/14 but did not work. It was sent back. Cancelled the order on 12/15. They denied the first credit request because HD still had it on the delivery schedule. I was not informed. Finally called to receive this information. Requested credit again. Receive email letter on 01/04 informing me my credit was issued. Here it is 01/20 and the credit is still not on my credit card. HD customer service not only gives me a flip answer but on rude to me. If you try to do a chat, the person tells you they hard handling 10 customers at once! This is totally unacceptable. Be very careful if you need a refund. This has been a nightmare!”

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Posted 3 years ago

“It doesn’t matter in which store you are (here in Queens, NY), 95% of the HD’s employees -in any Queens store- are there TO NOT HELP YOU. After the ordeal to get help (if lucky) to find what you’re looking for, people on the registers are like the worst DMV office you can be in. Slow, clumsy, talking among them ignoring and NOT respecting the customer’s time at all. A quite DEPLORABLE store to be honest.”

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Posted 3 years ago

“I buy something online on December 26 and supposed to be delivered to store at Fayetteville nc store, this item was on sale for Black Friday and supposed to be delivered on December 8 , which never happened, because they said the item was missed somewhere on its store way, now after being waiting all this time, they just canceled my order…..”

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Posted 3 years ago

“total unqualified people on the phone to order things. no knowledge of product. gave up after 30 min. went to a different manufacture web site ordered direct by pass HD. they are a joke.”

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Posted 3 years ago

“Home Depot takes weeks to deliver items ordered on line If they do not improve their services they will soon be another has been company”

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Posted 3 years ago

“Home Depot is a garbage company. Bought $1,600 refrigerator. The delivery did not call ahead as we were told, delivered to a house we were renovating (not living in), left the refrigerator in the basement garage, had an unauthorized electrician working at the house sign for it, and lied about being authorized by the owner to leave it in the garage. Ignored all phone calls and requests to correct the issue by bringing the appliance upstairs into the kitchen where it belongs.”

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Posted 3 years ago

“My daughter just went to pick up shelving from Acworth Home Depot. She did curbside, asked the employee to assist with loading and he told her it wasn’t heavy. Really, it’s your job. #gotoLowes”

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Posted 3 years ago

“Store#6228 Bloomfield Ct Delivery was scheduled for 12/24/21 but was canceled by Home Depot. Delivery rescheduled for 12/28/21 for 6am to 8pm. The order was not delivered and I have no indication from Home Depot when the order will be delivered FYI the product is available in store.”

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Posted 3 years ago

“This is the worst delivery service I have ever seen. The warehouse managers are totally useless!!! They don't show up for delivery and no explanation why. Still waiting to have my chest freezer delivered.Still waiting for delivery so I can't answer your delivery questions. I just know I will NEVER buy something from HD that has to be delivered!!!!! NEVER AGAIN!”

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Posted 3 years ago

The Home Depot is rated 1.7 based on 1,284 reviews