The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,190 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,190 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 25th April 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This will be my last order in my life from Home Depot. The worst customer service ever! I did not change my flooring order one time, but I had to go in the store and call the store 5 times before they got my order right. I did research ahead of time and new exactly what I wanted. I shouldn't have had to spend more than a half hour with Home Depot and I am going on 12 hours. Also, prior to ordering, the lady said we would be installed in 4 weeks. Just informed that it will be just over 7 weeks. Also this morning, I just received a call for my measuring appointment. I told the guy I was scheduled for an install and his response was it must be a mistake and he will correct on his end. What is going on over there????”

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Posted 3 years ago

“I have been a loyal customer of Home Depot for years, but recently they have become unwanted due to the lack or poor customer service. I placed an order of $4k for building material online (Northern VA Area). After placing the order, it stated they would reach out in 48 hrs. to schedule the delivery. After the 5th day of not receiving a call, I reached out to HD through their online service chat (since I made an online order) and they reached out to the store that would be providing the products. When I requested to know what HD would do to compensate for the delay on their part the lady by the name of Maria stated: "Since the order is coming from the store inventory they would be the ones able to apply discounts... the delivery was delayed on their end" and told me I had to reach out to the store directly. I feel HD is just giving their customers the run around rather than taking responsibility as one company. At the end of the day, I did place the order online and not at the store. After this back and forth, I rather pay more and use local businesses than a big chain as Home Depot. Customers are just a number to them.”

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Posted 3 years ago

“Purchased windows+install. Was totally fed nothing but lies from Salesman 'Bobby'-in the span of 5 months not ONE phone call EVER returned. Even the measure guy had fed me lies- got windows installed and there are pieces all over my house. Told me inspector would come by & then install would come back to do some last step. It's been 3 weeks of me calling and NOT ONE call returned. DO NOT TRUST: SETH HARRINGTON he is not the messiah Salesman BOBBY said he was. KRISTEN AMEY: can someone check if she is a real person because ZERO returned calls, THOMAS BLEVINS - nope - nothing. Jason Adkins - nothing - John Horton - nothing. WORST CUSTOMER SERVICE ON PLANET EARTH!”

Helpful Report

Posted 3 years ago

“This is the second appliance order (I didn’t learn my lesson the first time)delivery you've managed to give me the run around on. Ordered on August 25, 2021 at 10:27pm CST as they were updating homedepot.com and the system put my zoned stores address instead of my own. I didn’t catch this till my confirmation was sent. Spoke to someone from the delivery team and I get told anytime a customer edits their order after placement it’s considered fraud. She stated she corrected it and it should still arrive Thursday. After not receiving any other update on it I have contacted and spoke with several team members as well as the "Escalations team", and no one did what 1 REGULAR AGENT took care of in less than 5 minutes which was reschedule after it was corrected 2 DAYS AGO. I kept getting told you guys would update the delivery and confirm with me. After calling and speaking with Mrs. Pam, she's the only rep I've dealt with that has basic common sense. The other 4 reps should be reprimanded and retrained on how to handle these situations as you have not only cost me money by having to pay for laundry services, I also missed work for this delivery and will have to miss it again on Tuesday. It's bad enough the Samsung WF42H5000AW/A2 I bought on Sept 11, 2019 just had a complete failure right outside the warranty period, and that delivery had to most shady, rude, and lazy delivery drivers leaving them outside in the rain due to "we don't have enough time to fit it in". Now here I am, giving you a second shot and I still get played around with, while costing me even more money for the second time in a relatively short period for the same type of appliance. This is the second appliance order (I didn’t learn my lesson the first time)delivery you've managed to give me the run around on. Ordered on August 25, 2021 at 10:27pm CST as they were updating homedepot.com and the system put my zoned stores address instead of my own. I didn’t catch this till my confirmation was sent. Spoke to someone from the delivery team and I get told anytime a customer edits their order after placement it’s considered fraud. She stated she corrected it and it should still arrive Thursday. After not receiving any other update on it I have contacted and spoke with several team members as well as the "Escalations team", and no one did what 1 REGULAR AGENT took care of in less than 5 minutes which was reschedule after it was corrected 2 DAYS AGO. I kept getting told you guys would update the delivery and confirm with me. After calling and speaking with Mrs. Pam, she's the only rep I've dealt with that has basic common sense. The other 4 reps should be reprimanded and retrained on how to handle these situations as you have not only cost me money by having to pay for laundry services, I also missed work for this delivery and will have to miss it again on Tuesday. It's bad enough the Samsung WF42H5000AW/A2 I bought on Sept 11, 2019 just had a complete failure right outside the warranty period, and that delivery had to most shady, rude, and lazy delivery drivers leaving them outside in the rain due to "we don't have enough time to fit it in". Now here I am, giving you a second shot and I still get played around with, while costing me even more money for the second time in a relatively short period for the same type of appliance. I spoke with Mrs. Betty on my original delivery date of 09/02/21 and she said everything was set for delivery on 09/07/21. She was super sweet and helpful, the only rep out of the 8 I had dealt with a that had competence and basic customer service skills. Today, I check my tracking for my delivery window, and see no update or delivery issue message. Upon calling a second time (the first appliance hotline rep wasted 13 mins of my time and hung up in my face cackling) she just decided in the middle of the call to just go silent and all I could hear was hear breathing. She then decided to cancel my order without my consent or agreement and hang up. Now my last savings is tied up in refund hell, they’ve wasted 2 weeks of my time, 4 days of unpaid work, and undue stress sue to sheer unparalleled incompetency. Don’t order from them or fork over your hard work earned money. They’re silly enough to throw 800-900 dollars down the drain for a zipcode change that obviously could’ve been easily changed.”

The Home Depot 1 star review on 7th September 2021

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Posted 3 years ago

“Ordered a screen door from the Scottsdale location -- 7 weeks Ive been waiting for the installation - they told me September 3rd...It was confirmed the day before. My tenant spent the day at home waiting and they never showed up. I called and the sales associate told me...oh there was a problem, we never received the door.....yet they confirmed the installation with me....charged my credit card and now there is no door.... what a nightmare...do biz elsewhere as there is just way too much incompetence going on here.”

Helpful Report

Posted 3 years ago

“Home Depot? Good prices? Yes, but not enough to redeem this company from poor business practices. When placing an online order, the total of purchase and store purchased from is known. Yet, the total debited from one's account may be different from that which one agreed to pay when submitting that order online. I was not aware of any fluctuating state tax percentage's in the great state of Illinois so I contacted their customer service. I was graciously given a one time only return of the difference in the amount I agreed to pay and what was actually charged. Lesson not learned. I recently placed two large lumber orders online for delivery with this company. I was to receive a call within 48 hours to confirm delivery. No call was received. I contacted Home Depot and was given the date of delivery. On the day of delivery, I again contacted Home Depot because there was no attempt at delivery. I was told I would be called back in five minutes. After twenty minutes, I contacted Home Depot again of which the young lady informed me she was just getting ready to call me. Pause to reflect on that line. Not only will they not be delivering that day (one week after placing the order) — but my items will not be delivered until the following week. I can only surmise that another customer's delivery suddenly became much more important than my very own. It's not what you know. If that isn't bad enough, Home Depot charged my account for the entire two orders and the amounts have cleared my account; however, I am not in receipt of any items in either order. Orders Cancelled. I will not tolerate nor continue to do business with a company such as the Home Depot in Mattoon Illinois. Its prices do not outweigh such questionable business practices.”

Helpful Report

Posted 3 years ago

“I was promised my delivery today between 2.30 and 6.30 They called me 7.45 p while am at work I had called them and ask for specific time as I have to go to work they refuse I still have not gotten my items”

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Posted 3 years ago

“DO NOT SHOP THE RIVERVIEW, BRANDON STORE. I went into the store and placed an order for a door and storm door. waited a week to hear from someone to give me a price. Have not heard from anyone, I tried calling Home Depot for two straight days and no one answers the phone. Finally, I called the home office and they transferred to back to the Riverview store in Brandon and was told that my order was cancelled, they could not tell me who cancelled it and no one seems to care. BAD, BAD CUSTOMER SERVICE.”

Helpful Report

Posted 3 years ago

“Supposed to have a dryer purchased from Home Depot in King of Prussia, PA on August 3rd. The delivery was scheduled for August 20, 2021, today, between 11 and 3. The delivery was confirmed last week. Dryer never arrived. Called Home Depot 5 separate times beginning at 4:30. Was told they cannot reach the delivery people because their "phones are shut down." The salesperson explained that he could not help me. Called back an hour and a half later. Waited on the phone through 30 rings before someone picked up to tell me that she couldn't find my order. Called back again at 6:30 and asked for the manager. Same story from her. She had no idea what happened. She told me they use Freight Rite for deliveries. I also called the number on the brochure for delivery updates and got a robotic answering machine that told me my delivery was scheduled for September 4th, another two-week delay. What? How did that happen? I never agreed to that. Lesson here is do not shop at Home Depot. Customer service is less than one star. NO one knows anything about anything. Looked up Freight Rite. They are loaded with one-star reviews. Went on Lowe’s website. Same dryer, same price, delivery this Sunday. Lesson learned.”

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Posted 3 years ago

“People will room around , once ask questions to buy appliances, they will say I am calling somebody. Next time will go to Lowes not coming back to home depot, will close my card also.”

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Posted 3 years ago

“Ive been a long term customer with home projects. The products were great the sales clerks were helpful but the customer service department is a Nightmare!!! They are rude and will hang up on you! Its bad enough to where I will no long shop here.”

The Home Depot 1 star review on 18th August 2021

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Posted 3 years ago

“If there is a zero star then I would have given them that. I ordered decking stuff in Blaine Home Depot on May and I was told that it will be on my door step on first week of June. Since it wasn’t there on June I called and was told it will be here by end of July and then called again was told it will be here by end of August and now they are telling it will be here end of September. I am really disappointed by the service. I am a loyal customer and bought every small to big items from Home Depot, from my kitchen appliance to the washing machine but this experience has been horrendous. Talked with the rep here, although he apologized but doesn’t seemed/sounded like one. I guess, it’s basically telling me to go take your business elsewhere which I will. I won’t shop here anymore.”

The Home Depot 1 star review on 17th August 2021

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Posted 3 years ago

“Purchased a GE Dehumidifier today and drove 90 miles round-trip to install in my cabin. Opened the box and immediately knew it was used due to scratches on the cabinet. No manual, no parts, no tubing for the automatic pump. The water tank was filthy.. Returning this item tomorrow and then I'll go to Lowe's. Thanks for nothing Home Depot. You lost me as a customer.”

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Posted 3 years ago

“I ordered wooden bed frames and the first one came friday and the box was ripped up and opened. So going to put it together this morning the legs of the bed are shoved in and some stuck half way in/out of the bed. And one completely shoved in and entire piece of wood cracked ready to break off. So I call cust service. No offer to reorder it again. I can only return it. Which it will be picked up Monday-Friday between 8am-8pm. And they can't/won't tell you what day or time. And 3-5 days after it's picked up I'll get my 267.00 refund. That's not a good return policy for broken merchandise received. I mean I clearly got a returned product that someone busted up. And now I have the headache of returning it. Wonder how the 2nd bed will be delivered??”

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Posted 3 years ago

“Ordered a washer in July and my delivery has been rescheduled 3 times now. This last time they said it was coming on Friday but when I called the night before and asked about the time because it shows still coming, they said it was to late to get on the truck and would be in the morning. Called the next day and it shows out for delivery but when you talk to them they said they were behind and did not get it on the truck and it would be another week. Going on the fourth reschedule and still ongoing……😡”

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Posted 3 years ago

“I will never use again I will never use again! I on average spent $300 to $400 a month at Home Depot. I scanned a bar code at one of Home Depot’s stores. I was contacted by Bath Envy for a consult. After agreeing to a two day install, I was expected to pay for the project up front in March…i did so as requested. After multiple calls by me, the project started in May. It took over two months with a series of errors that cost me over $3500. I made Home Depot aware step by step of my concerns . The people on the phone were very sympathetic, The Resolution Epeditior to my case was not! Colette, the Resolution Expediter, called me once. She said she would follow up and never did… except for a letter asking me to sign off that Home Depot was not at fault and that a $300 would be provided in good faith but that they would not accept liability for the errors they made. I attempted to call her but to discuss further but she provided a false number in the letter she sent. I decided to respectfully declined. It was their fault… they sent a non BBB company out to my house under their reputation. I was duped because I would have never expected that. Now I am a devote Lowe’s customer. Sad that Home Depot treated a home town hero (nurse) like that during current climate over the past year!!!”

The Home Depot 1 star review on 13th August 2021

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Posted 3 years ago

“Worst customer service experience. Bought air conditioner to cool my apartment from the heat wave! Got delayed for 3 days in Vancouver no reason given meanwhile I'm cooking in 100+ degree Oregon summer weather.”

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Posted 3 years ago

“Home Depot contracts out to incompetent and I believe overseas vendors. I ordered a freezer, went to the trouble of ensuring an easy delivery. I mistakenly purchased extra food so the freezer would not sit empty. On the delivery date, 31 minutes before the end of the delivery window I get a message that one of the delivery crew was injured and they would try to deliver the next day. When I did not hear from them, I call and was told it will not be delivered for another seven days. I call Home Depot (I believe to an overseas call center) and ended up texting to be told it will not be delivered for another eight days as it missed the delivery truck. I had also purchased the five-year extended warranty. I'm glad I discovered the incompetence with a cooler of food rather than a freezer of food. Order is canceled and now I am begging freezer space from friends until I can get my own freezer. I would recommend dealing with Home Depot with hesitancy. I will no longer do business for large purchases.”

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Posted 3 years ago

“They will not return an item I purchased without a receipt period. Terrible business decision. I will no longer shop here”

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Posted 3 years ago

“ordered a bunch of plumbing parts on 8-7, scheduled delivery for 8-9 sat 10 feet from my front door from 6 am to 11:50 am when i received a call saying no one answered the door and i'd have to reschedule. i have 2 fairly large dogs who always lay down next to the door and love to bark at any person coming near the house or cars pulling up to the house. The dogs never alerted, i was close enough to the door and front porch that i can hear someone walking up the front steps and i never heard anything either. Called to figure out what was going on and they made me reschedule for today 8/10 between 6 am and 8 pm. So again i sat near the door all day and again no delivery. Spoke with a manager and now they'll put everything on a home depot truck instead of the courier and i'll have the parts on the 12th in the morning. so a $500 shipment of plumbing parts has already racked up over $500 in wages since i had to take time off for the delivery”

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Posted 3 years ago

The Home Depot is rated 1.6 based on 1,190 reviews