The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,363 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

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Metrics

1.6

Based on 1,363 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 8th October 2025

113

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Abysmal customer service at Home Depot in Denham Srings, La. We ordered 15 bags of mulch and 7 bags of river rock online to pick up in store. We were told the order would be ready within 2 hours. The order was not ready for about 4 hours and customer service said Home Depot doesn't "guarantee" the two hour time it provides online at the point of sale. Finally got a text the order was ready and got to the store only to be told that we had to go get the rocks ourselves. The rocks were out on the customer accessable shelf, so we had to then go request that they get the rocks from wherever they keep the overflow. 7 Home Depot employees then went to get the rocks which we had to lad into our truck ourselves. Then the manager asked us to not leave a bad review! She said the issue is lack of employees, yet somehow there were seven available to get 7 bags of rocks from overflow. The buy online pickup in store option was totally useless because we waited twice as long and ultimately had to go inside and get everything and load it ourselves anyway. Terrible customer service.”

Helpful Report

Posted 3 years ago

“Incredible Installations is a contractor for Home Depot in Atlanta, GA. Home Depot gave me their phone number and I contacted them to renovate my bathroom. I had to pay in full immediately for the renovation and did do with my Home Depot credit card. I did this March 2021 and what a hassle! They didn’t even start my renovation until December 2021. The updates on my project were ridiculous. I can see maybe waiting 3 months but over 8 months!?!? They kept telling me that the company making the shower stall were behind and couldn’t get the materials. Again…8 months!?!? By this time my flooring was out of stock. I’m thinking this is totally crazy. I knew several people that started building houses the same time I ordered my bathroom and their houses were complete before I got my bathroom. I contacted Home Depot and they were no help at all. I opened a case with them and nobody bothered to call me back after the install. I should have received some type of discount for this… I got silence from Home Depot and Incredible Installations. Won’t walk into a Home Depo ever again and would never recommend Incredible installations.”

Helpful Report

Posted 3 years ago

“AVOID home depot RUDE managers. They take NO responsibility for their action. I paid thousands of dollars (yes Thousands of dollars) for a project, they damaged my home ( all electrical wires exposed) job not done. When I called the manager, she said, " you have to pay for it" I said so you get 12000 dollars, do not finish the project and I have to pay more money? She said" yes"”

Helpful Report

Posted 3 years ago

“Hanaja Installers, a subcontractor for Home Depot, installed doors at my home. The installer asked what did it want to do with the doors he removed . I told him to put them on the side of my garage. After the installer left I noticed he put the old wood trim on the curb. There were several nails sticking out of the wood. the old wood was blown into the middle of drive by. I came home from work not knowing that wood was there and ran over the nails and had 2 flat tires. the installer simply lied to Home Depot and RF Installations that I requested the debris be placed on the curb. Common sense would say I would not request any debris placed on the curb but more importantly, he never asked. Home Depot and RF Installations do not get the bigger picture. Whatever if a person had gotten hurt on the nails. Contractors should remove any debris and not assume it will be pick up the city. If I lived in the county with public trash pick up, would he have placed the debris on the curb. Probably not. This contract simply lied and Home Depot honored his lie.”

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Posted 3 years ago

“I live in Lincoln MT, Home Depot did a cabinet delivery through NSD out of Bozeman, had a missing cabinet, their delivery guy acknowledged it, but now they are saying I received my total order and will not research or refund. I order another one, suppose to be delivered on Friday, between 7 am and 11 am...we wait around until 4 pm and then had to leave and didn't return home until today, 3/28/2022. I got notification that they dropped it off Friday at a 8:30 pm. When we get home they dropped it off on our driveway, and we have a covered porch. If it had rained or snowed over the weekend it would be ruined.”

Helpful Report

Posted 3 years ago

“Customer service at the Preston hwy store in Louisville KY is a joke. There are several other home depots in our city. I strongly suggest using a different store.”

Helpful Report

Posted 3 years ago

“I am very disturbed and disappointed that there is a Home Depot employee worksheet out there called "Unpacking Privilege". I have been shopping at the Fairfax, VA Home Depot for years. I will be cancelling my Home Depot Credit Card, and I will no longer be shopping at Home Depot. See you soon Lowe's.”

Helpful Report

Posted 3 years ago

“I went to the home Depot today and purchased lawn products. Went to check out and showed my ID that clearly states veteran on it front and back. The cashier continues to tell me that I do not qualify because it is not one of the accepted IDs with their changed policy. I served 7 years the United States Air Force in multiple conflicts. And have never been told that my idea was accepted. I will never step foot back in a home Depot for lack of their patriotism. And I will tell every person that I know on how they treat the veterans that have served this country proudly.”

Helpful Report

Posted 3 years ago

“I will never buy another high dollar item from them again, especially online. I purchased a Treager Smoker for my husband for his birthday. The estimated delivery was on his birthday, March 16, and as things happen, it wasn't delivered. I checked with the delivery company that Home Depot uses, they had no records of the item. Called Home Depot they told me the shipping company did in fact have it, but that Home Depot forgot to send the ticket and that it would be delivered on the 18th. For the heck of it, I called the delivery company the morning of the 18th, still no record of it. So Monday, the 21st, I asked Home Depot to cancel it. They said they would, but it would take 72 hours to confirm it because now their records show it was supposed to be delivered on the 22nd... needless to say it STILL DIDN'T COME. Called Wednesday, they tell me it is supposed to be there on Thursday... I told them I would call my CC company and dispute the charges, but I was trying to give HD a chance to redeem themselves. They gave me a song and a dance about canceling it, and "when" it shows up Thursday to refuse the shipment, but "claim" the return is in process. (which is what they told me Monday, and clearly wasn't canceled) Although the Customer Service Representatives were nice, the outfit as a whole, is very lacking. I feel they just gave me the run around and were trying to buy time for their mistakes, but I will go to my local small business before I use this big box store again.......”

Helpful Report

Posted 3 years ago

“I wish I could give less than one star. I purchased an electric fireplace unit on January 30 (2022) with the extended warranty. The unit arrived outside the noted delivery time; once received, the top mantle of the unit was damaged on the end. I immediately contacted Home Depot for a replacement part (my husband and I had begun building the unit and were almost done until we saw the damage. The top portion of the mantle was the last piece to attach). I was referred to the manufacturer (Twin Peaks) who took my claim, assigned a case number, and assure me they would replace the unit, and they never did. This went on for weeks; most of the time no response or I was given the same message. After a little over a month, finally asked for a refund since I wasn’t being supported and there was no initiative to replace the broken piece. I was told I would have to purchase bubble wrap to prepare the unit for pick up OR breakdown the unit and prep for shipping. Then told I would be granted a refund, AFTER the unit is picked up. Call was escalated, still no resolution. I recommend not purchasing anything from Twin Peaks and I will not be purchasing from Home Depot moving froward. Home Depot, your ability to service the customer is nonexistent. I’m terribly frustrated.”

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Posted 3 years ago

“I hope someone in the corporate office reads this review I was hired at the Homedepot on battlefield blvd on December 16 recieved an email from homedepot that my back ground check should be complete by 3 3 2022 I went to the store and talked to the same person who hired me said she would check into it never called.me back then called the HR department corporate office and she just made all kinds of excuses as to the problem did not want to do anything. Do not apply to homedepot for employment they just jerk people around and people want to work it's problem like this is why they do not have people to work. Mitchell Dunlow”

Helpful Report

Posted 3 years ago

“Went in to buy a microwave. Did not have in stock, sales lady said they could ship to my house for 50 some odd dollars. I said no let me buy it and when it comes in I will p/u I work 3 blocks away. We did transaction got receipt and it looked a little high. Checked it she charged for shipping. I said I am picking up in store, she told me I had to pay to ship it to the store(by the way I would have to wait a month to get it) Well the Lake Manawa homedepot can keep their microwave and I went to Amazon got same one 50.00 cheaper and will have in 4 days. Good luck home depot you will be giving away microwaves for free before I step into that store again”

Helpful Report

Posted 3 years ago

“I presented the original receipt and item to customer service. The inexperienced & arrogant rep. said, "It's NOT on the receipt OR the Credit Card". (She NEVER even read the receipt or UPC code on item to be returned. Only scanned bar code on receipt.) She attempted to dismiss return transaction entirely. I confronted her and pointed out the item IS on receipt and product codes DO match. And ONLY then I received a refund. There are some good customer service reps and some that need to be AVOIDED and REMOVED completely. Beware who your dealing with and always have your original receipt or you may be dismissed and NOT get your refund on the Credit Card. And don't let them issue you a "STORE CREDIT". You eventually will be BANNED from a returning item w/out a receipt. What a way to start off the day. POOR! In addition, she didn't want give me back my original receipt. WOW!”

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Posted 3 years ago

“The online service was worse of ALL!!! They double charge my credit card and never deliver the product. I called them to complained, they said my cc decline, but it was not true. Cause they charged twice, end up I called my cc disbursed dept in order to get my money back.”

Helpful Report

Posted 3 years ago

“The worst place to shop. Zero customer service bad attitude shitty management. Everyone I deal with and Homedepot she’s like they’re just there since they cannot find another job. Much rather deal with those much better personalities.”

Helpful Report

Posted 3 years ago

“We purchased a washing machine to be delivered Sat. The only reason O chose that particular machine was the delivery date. Saturday morning we had not received a call for the delivery window. I pulled our order up on line to discover an issue with our order. I called to be spoken to down to and hung up on twice. I still have no washing machine and no information as to if or when we may see it.”

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Posted 3 years ago

“We ordered all new appliances expecting an installation that we paid for. Called and was told to call again in the morning to discuss with the delivery team. I’m aggravated that we are doing the installation ourselves. Do not understand how we can pay for services and extra parts. I do not blame the delivery team because they are just following the orders on their invoice. Just super irritated and disappointed in the lack of follow through with customer service.”

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Posted 3 years ago

“I ordered 8 drawer pulls. 7 arrived. I called to have the remaining pull sent. First call disconnected. The second person had to find someone to process the missing item. I'm still on hold. So why are there customer service employees if they can't simply send an under $10 item? Meanwhile, I listen to the same recorded messages over and over and over. I'd send an email, except I can't find an address. I'm guessing they just want you to hang up.”

Helpful Report

Posted 3 years ago

“I ordered a Patio Door online for in-store pick-up, the order took 2 months in arriving at the store, they finally got the door but not the same one I ordered, they asked me if I want to re-order and it will take 2 months more to come, so I decided no to do it, is totally unprofessional and customer satisfaction-less. Also 6 months ago I bought a windows replacement service for 6 windows, after 3 months of waiting they came to my house to install 4 windows because they missed 2 windows in the warehouse so they need to re-ordered, now I'm waiting 3 months more to get the final 2 windows left installed. Do you think this is a serious company?, no way, I will never use The Home Depot ever again.”

Helpful Report

Posted 3 years ago

“Mr. Home Depot I just want to let you know how your customers are being treated at your store. I bought a washing machine in your Virginia store on 13 December. On the 27th they came to deliver a washing machine but it was dented and they took it back. since then it’s been downhill. Every week or so they will call to cancel the scheduled delivery date. And by the end of January they were telling me my next scheduled date would be in March. I wasn’t willing to wait that long. I requested my money back so that I could buy a different washing machine from your store. Every time I would call the customer care service center and they will inform me to go to the store, where my money would be ready and I will get there and my money would not be there. they would tell me that Mr. Samsung has not given them a certain number that they need to release my money or sometimes they would tell me that Mr. Samsung‘s computers were not working and now it’s almost the end of February and I don’t have my money and I don’t have a washing machine. February 14 customer care gave me a $350 gift card to make up for the trouble I’ve experienced. I was glad and thankful. They told me that I was going to get a phone call by Wednesday from Mr. Samsung and if Mr. Samsung didn’t call me to call them back. Wednesday came in Wednesday went. Friday I called customer care and they told me everything was set, the store was ready for me, they would give me my money. I went to the Home Depot Store this Sunday and they told me that everything is still pending I couldn’t get my money, I had to wait another 3 days or so. I then called customer care service again and they told me there was nothing they could do Mr. Samsung had not released my money. I said first of all I specifically asked- if I went to Home Depot on Sunday would I get my money and I was told yes- nobody told me that Mr. Samsung still was holding my money. Second of all, I did not get into a contract with Mr. Samsung, my contract is with you Mr. Home Depot. I bought my washing machine in good faith expecting to get the product that I paid for or to get back the money that I had given you. I told your customer care person this and she told me that I was given $350 for compensation. I told her that $350 was not license for you to continue to jerk me around, it was to compensate for all the mess that I’ve dealt with so far. I don’t know why in all this I have to be penalized for Mr. Samsung’s incompetence. I have been told a couple of times that Mr. Samsung‘s computers have not been working. I don’t care whether Mr. Samsung‘s computers work or not that should not have anything to do with me. My contract is with Mr. Home Depot. I don’t know what contract Mr. Home Depot got into with Mr. Samsung, I was not privy to that information, so I don’t understand why I should be penalized for what Mr. Samsung is doing. Especially when I wanted to get another appliance from Home Depot. I have always loved Home Depot I have always bought my appliances from Home Depot or anything else I needed but now I feel like I need to go to Mr. Lowe’s maybe he will treat me better. The service I’ve received has been poor to say the least. And to top it off I still don’t have my money and I missed the presidents day sale yesterday.”

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Posted 3 years ago

The Home Depot is rated 1.6 based on 1,363 reviews