The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,190 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

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Metrics

1.6

Based on 1,190 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 25th April 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Employees are just sitting on a chair and expecting you to know the new rules and changes in there store,returns and entrances have changed which is fine,but they are very rude when exposing to you where the entrance is now.Lazy ass stupid workers and employers are just as stupid.”

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Posted 3 years ago

“Fought with these guy over a DW for a year now. They put me right in between Bosch and themselves. I can’t believe after all the money I spent as a loyal customer you would jeopardize that over $700. You really blew it Chis J. Don’t buy anything from these guys. They don’t care.”

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Posted 3 years ago

“I used HD to get a heating/air system installed, cost me over 6k. ARS installed. After 18 months it stopped working, they sent outa tech out who replace the thermostat ($300) and the tech said it was low on coolant (can't be low unless it has a leak which was not addressed. When I called to issue a complaint the service manager said Quality Control would call me, they never did. Today I am having to have another service call because IT'S BLOWING HOT AIR AGAIN! ARS is a freaking joke and Home Depot is just a liable.”

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Posted 3 years ago

“Home Depot has the worst customer service I have ever encountered. It is almost impossible to get through to their customer service and totally impossible to get any satisfaction. I will never shop at home people again!”

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Posted 3 years ago

“Worst Delivery Service Ever I purchased a refrigerator May 20 it was scheduled to be delivered June 4 of course no phone calls, no delivery. Called the delivery company and they were unable to contract the driver to see if he had the refrigerator so the delivery company sent and email. I was dismayed that they seem to have no idea where the driver or the refrigerator were at this point. I live in Mobile, AL and the refrigerator is being delivered from Pensacola, FL. When it was rescheduled, it was for June 18 so at this point I cancelled delivery. I will have to wait for 10 days for refund I am sure that will be a problem also...Home Depot has subcontracted delivery service and I am sure that is the problem. So I checked and went to Best Buy to repurchase the refrigerator product is sent to their store and delivered by Geek Squad.”

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Posted 3 years ago

“Absolutely HORRIBLE customer service. No email, no website chat, the phone number doesn't connect half the time and when it does, nobody answers nor calls you back if you leave a call back number. The only thing that works is the text service, and you're limited to twitter length texts, if not even shorter than that. And once you do finally get an agent, none of them are able to do anything but transfer you to another agent, who can't do anything who transfers you to another agent, so on and so forth. All I wanted was to get my AC fixed while it was under warranty, the manufacturer provided me with an RMA number and told me to contact Home Depot with it since that's where I purchased, and Home Depot tells me that there's a chance they can't accept the return! How can they possibly not accept the return when they already have an RMA number?”

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Posted 3 years ago

“Awful, Awful customer service. I will never, ever order an appliance from Home Depot again! This entire process has been handled very unprofessionally, and I have been lied to at multiple points throughout the process of trying to get an explanation of what happened. I bought a new refrigerator from Home Depot back and had to wait over a month and 1/2 for a delivery date after paying in full for the refrigerator, warranty and delivery at the time of purchase. This was around $3500. I received an email from Home Depot aproximately 5 days before the delivery day saying that the delivery was all set to go for that week as scheduled on Fri. May 28th. It also said that someone from the delivery service would call me the day before to give me a delivery window on the day of delivery. I waited all day the day before and never heard from anyone at Home Depot or the delivery service. I called the 800 number, (800-455-3869) for Home Depot that was listed on the email to ask them why I had not yet received a call to set delivery window. This was around 5:00 PM on Thursday. The representative told me that she did not know why I had not yet received a call, because she showed in the system that the refrigerator was set for delivery still on Friday. She did tell me that sometimes they call after five so I should give it a couple more hours and wait for them to call. I waited until around 7:00 PM and had still not heard from anyone, so I called the 800 number back again. Once again, the lady told me that she did not know why I had not received a call, but she did show that the item was still scheduled for delivery on Friday. She tried to call the delivery service and no one answered. She told me that they had still not received an answer back to the email they sent the first time I called. She told me that they should call me first thing in the morning with a delivery window and that I should just give it until around 8:00 or 9:00 o'clock. Keep in mind that because of Covid, everyone at my place of employment has used our vacation time during the days my business was closed, so any time off at this point would be without compensation. With this being know, one of the main things that I was trying to do was avoid having to take a full day off work. So, I just needed to know if the delivery was scheduled for AM or PM. so that I would have to take no more than a half day off at most. So, I went into work Friday morning. I had still not heard anything from the delivery company or Home Depot by 9:00 AM, so I called the 800 number back again. The rep told me that she did not know why I had still not received a call from the delivery company. She said that she did see in the system that the refrigerator was on the truck and was set for delivery #10. She told me that she did not know how many items were on the truck, so she could not tell me if it was a morning or evening delivery. So, I ended up just having to take the whole day off work, and I came home and started taking all of my food out of my refrigerator and put it in ice chests in the garage on ice. I went ahead and unhooked the old refrigerator in preparation for them to deliver the new one and pick the old one up. Throughout the day, I kept calling the delivery update line for updates. The morning, I kept getting the same message, which said, that I was scheduled for delivery that day and the driver was on time. When I called back again around 3pm to the delivery line, the message was updated and now stated that I was still scheduled for delivery today 1:30 and 5:30 PM. Keep in mind that it was already 3:00 PM. The other factor here is that my family had a birthday party scheduled for my 2 year old niece at 7:00 PM. I really never thought that I would still be waiting for the delivery at that point so I felt that I would definitely be able to make the party. But, at about 5:00 PM still having not heard from anyone at the delivery company I checked the delivery line again, and this time, it stated that they were sorry but the driver was now running behind, however my refrigerator was still going to be deliverd this evening, but the driver would call me at least 30 minutes ahead of time to let me know when he would be there. At 6:30 PM the message was still the same in my wife and little girl decided to go ahead and leave for the party while I stayed and waited for delivery. I kept checking the delivery line periodically and at 8:00 PM was still getting the same message that the driver was behind but it was still be delivered tonight and they would call. At this point I was beyond frustrated. Since my wife was now back home, I got in my car and drove 20 minutes up to the store and asked to speak with the manager. He told me that he did not have any control over the delivery company in that I was the third person today who had come in with a complaint that the delivery was not made. He tried to contact the delivery company but was unable to get anyone on the phone. He told me that he would try to help by seeing if he could call them tomorrow, but he wasn't sure that anyone would answer since it would be on a Saturday. He told me that he would call me if he was able to get any information. So, at this point, I'm out the complete cost of the refrigerator, warranty and delivery that I'd paid for in full over a month and 1/2 ago. A full day’s salary at work that did I really did not need to lose at this point. I missed my 2 year old nieces birthday party. On top of this, all of my food was in ice chests in the garage and my old refrigerator which was only partially working to begin with, was now completely warm. I kept calling the delivery line up until I went to bed last night and the message still said that it was still out for delivery. This morning I call the delivery line again and the message now states that “we're sorry, we see you missed a delivery that was set for yesterday, but it has been rescheduled for June the 23rd”, which is almost a month away. I have called back to Home Depot multiple times today and nobody can give me a good explanation of or take accountability for what has happened. They were able to finaly contact the delivery company today and put me on the phone with a representative from there. However, after about 10 minutes into the call, after a finished describing the situation, I waited for the representative to respond and never heard anything. I asked if she was still on the phone, but never a response. My phone still indicated that the phone call was active, but the representative never responded back to me. I waited another five minutes and finally just hung up. No one ever called me back even though they had my phone number. So, once again, I had to call Home Depot back again and spend another 20 minutes on the phone with them explaining the situation and finally was able to get them to call the delivery company back and put me back on the line with another representative from there. I told him what happened the first time, and he told me that they frequently lose the phone calls and they aren't allowed to call back. This time I was able to get through the whole explanation of what happened with took approximately 15 or 20 minutes. He basically told me that he didn't know if there was anything that he could do that the delivery companies were pretty much cold to the considerations of the customers at this point. He told me that he would try to speak to someone if I would hold for a few minutes to see if it were possible to reschedule me for an earlier delivery date, but that they were usually unflexible on their schedules with any request that would “mess up with their logistics”. I waited on hold for approximately 30 minutes never heard back from anyone, so I hung up. About 15 minutes after this I received a call from the store manager in Albany GA., where I purchase the refrigerator. He told me that he had not been able to get in touch with the delivery company himself, but he also showed where the item had been rescheduled for delivery on the 23rd. I told him again how unhappy I was and how unprofessional this was and how I felt like that I was lied to at multiple points during this process. He told me that he understood and that he would try again on Tuesday to get in touch with them since Monday was the Memorial Day holiday. This whole experience related to purchasing the refrigerator from Home Depot and trying to get the item delivered as promised has been the worst I've ever encountered in my life with buying any type of appliance. The worst part is that very few people even seem to care, and the ones that do say that it's out of their hands and there's not really much of anything they can do about it. What about my logistics What about the time and the money that I have now lost. Now, I'm sitting here out over $3500. I have an old refrigerator that does not work any at all at this point, plus all of my food going bad in ice chests in the garage. I have now spent over 3 hours on the phone with Home Depot customer service and affiliates in the last two days, and no one has been able or willing to resolve the situation.”

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Posted 3 years ago

“I get a call from delivery person saying they will arrive in 45 mins, 10-15 mins later they show up saying the previous customer only needed a drop off so they’re early. They should have called to tell me that the time would be adjusted.”

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Posted 4 years ago

“Special Ordered a washer/dryer. After waiting over 3 months.....First attempt...driver said wrong item on truck. Turns out he couldn't even read a label! It was on truck and he was supposed to come back the same day with it. He never did. Rescheduled...after NUMEROUS calls and HOURS later. 4 days later...now driver supposedly can't deliver due to a "personal issue". Home Depot customer service actually said "good luck" and that was it. They said they had no control as they do not do their own deliveries. It is handled by the appliance company who hires the cheapest they can find and have no backup. So we tied up 2 entire days and now rescheduled again. No way to do business. Cancel again and I will be cancelling order and wanting my money back!”

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Posted 4 years ago

“If you want a suicide. Order from homedepot online. I bet their business model and customer service is to make you mentally screwed and eventually die. Take my advice and get this scamsters out of the marketplace”

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Posted 4 years ago

“DO NOT USE FOR HURRICANE WINDOWS PLEASE READ THIS IF YOU ARE THINKING OF HAVING HOME DEPOT INSTALL YOUR HURRINCANE WINDOWS IN BROWARD COUNTY FLORIDA In 2017, I hired HD to install hurricane windows. What a horror story. 1. Showed up on wrong day to install. Had to take the day off and miss work and no pay from work. Was not reimbursed btw. 2. Measured incorrectly causing 2 month delay on one of the windows. 3. Told me they DON'T USE SUBCONTRACTORS-they do and do not speak English so not able to communicate with the crew. 4. Damaged my paneling, baseboards, laminate flooring, walls, furniture, paint on walls and electric socket. Tried to patch with caulking and told me it was fixed, looked atrocious. 5. Installed the wrong tinted windows that were dirty and oily. Forgot to install some window weeps. 6. This fiasco went on until April 2021. 3.5 years.... 7. They use PGT windows, do not use them. 8. Salesman Craig Brockwell was my liaison. Stay away from. (My neighbor had a problem with him too.) 9. Kept losing managers and foremen on the job who did not know what was going on with my situation. 10. Job took so long the original permit expired and they had to get a new one which took time. 11. Sliding door does not close properly and frame was nicked and cut when installed. Smudges on window sills and caulk to seal windows had black smudges all over it. 12. White frame of sliding glass door has started to discolor with orange stains....HD came out, had no explanation. Gave me touch up paint to cover stains. 13. I had to clean up after them when they left bc they left the place filthy. 14. First inspection failed because of problems with sliding glass doors. 15. No foreman on the job that I could communicate with. 16. There is MUCH more but you get the idea. 17. The only 2 good people that helped me with this fiasco were Seth Sanford at corporate and Christopher Messon-Branch Install Manager. They tried to follow up and clean up the mess that HD caused on this job.”

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Posted 4 years ago

“I made the mistake of ordering parts online. I found 4 parts missing when the boxes arrived. I called and text about my missing parts. The people answering the phones are taught to lie and test your patience. I have missing parts and they will not help me. I am told they have to contact the "vendor" to see what they can do. The vendor is never available so you have to wait for a text, call back or e-mail which you will never receive. Now I understand why the Home Depot ratings are very low.”

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Posted 4 years ago

“They lied about using subcontractors. I was very disappointed with Home Depot Installation Services for windows. We were told directly that the installers would appear in Home Depot shirts with HD badges and were HD employees. Instead some non-english speaking guys came without masks. When they were done, HD insisted upon final payment even before scheduling inspection. They failed to schedule the inspection until after the permit expired and then only in response to a bad review. They also told me I would have to go to the Palm Beach County Courthouse myself to file Satisfaction Of Lien (Not necessary when not using subcontractors and should be done by the permitting company). The Installation Manager, Craig, made excuse after excuse and became rude and insulting, belittling me because of my small company before leaving. I will never trust Home Depot to tell me the truth or provide what is promised again.”

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Posted 4 years ago

“I bought a John Deere riding mower that was to be delivered and I specifically asked that it be delivered when I was home to sign for. The day of delivery it arrived around 4:30 pm, the driver rolled it off the truck into my driveway in the rain and then got in his truck and left. Ok, fine I was home. But I go outside, not knowing where the packet is or the key only to find that the back end behind the seat was dented, with what looked like rust and the paint chipping off. I immediately called called customer service to have them pick it back up, only to get the run around. The store I purchased it from, said it didn’t come from them, it was shipped from one out of state, and after 30 min on the phone with the store that sent it I was told they do an inspection and don’t know how it could have been damaged. I asked to have the driver come back, I was told they could not do that, and they didn’t even know which one to contact because it had not appeared to be delivered yet. And they use third party delivery trucks. So I’m assuming they are not even employees of Home Depot. Fast forward to yesterday Friday( April 23rd) the tractor was to be picked up, but I had to be home to sign for. I called at 11:30 am only to be told it would be picked up but somewhere between 6am-8pm. I was told I would receive a call 30 min prior to arrival. Fast forward to 5:30 pm and still nothing, so I call the manager of the store, who said she could not give me a time. I asked her to call the driver, she said that after 4-5 pm the driver don’t answer their phone. So I said” so pretty much they are done working at 4 or 5 pm, but you ask customers to stay home till 8pm for delivery or pickups? Yes pretty much she replied. I’m so done with this company and want my 2100$ returned so I can purchase a new mower, but that can’t happen till this oneNo one knows what they are doing, and all you get is I’m sorry.”

The Home Depot 1 star review on 24th April 2021

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Posted 4 years ago

“The delivery team cut a 2.5’x2 piece of linoleum out of my floor in front of the dishwasher...and did not anchor in the dishwasher, and didn’t speak English. I called Home Depot to complain and a claim was put in. Now 7 months later, of spending time on hold to get resolution, they called to say they aren’t going to come back and fix my floor or anchor my dishwasher. My dishwasher falls out when I open the door, and the piece of linoleum in front of my dishwasher slides around and gets dirt under it. Home Depot will not have my business from here on out.”

The Home Depot 1 star review on 23rd April 2021

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Posted 4 years ago

“A bunch of liars. Did an online order on March 31st. It is now April 20th and just got a notice that delivery date has changed for the 3rd time !”

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Posted 4 years ago

“Placed an order online using a gift card. Got notified that my order was cancelled because the item was out-of-stock. 3 days later trying to place an online order only to find out that gift card balance isn't refunded. Called customer service and found out that I have to come in to the store to receive a refund in store credit. No one notified me that the refund couldn't be processed unless I come in to the store, in any form of communications. Call got transferred to the Concord store and the lady told me it's not their responsibility to inform me that I have to physically come into the store to receive my refund from using a gift card and that the gift card refund policy is listed on the website. Spent a total of 1 hour on the phone with Home Depot personnels and my issue still isn't resolved unless I go to the store. Think twice and look elsewhere if you're looking to get a Home Depot gift card, or shop at Home Depot, this Concord store specifically.”

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Posted 4 years ago

“I placed a phone order for a hot tub and heater cover over $3,000. After several days i called and they informed me the order CANCELLED. They send me junk mail daily, i have an account so they have my info. but my email was dropped on my order so i never received one. They told me the item is now out of stock so it cancelled. I used a coupon that saved $200 but it now expired. The 1st CS Rep was rude, told me it had been a long day and over talked me the entire time. He said he was able to reorder the heater cover but couldn't do anything else. Then he decided to transfer me to a survey without finishing the conversation or ordering the cover. I contacted again through text message and received another rep who was pretty much the same way. She also offered to reorder the heater cover. When I responded I waited an hour and a half for response back before I finally asked if we were still chatting. ANOTHER ONE CAME ON and said he would be taking over. He told me the exact same thing was yep your order had been canceled. He said he could reorder the cover as well. He also said he could transfer me to someone else. I told him no. After three Representatives who could not help get anything accomplished I did not need a fourth. I told him to forget about the heater cover and I would just spend $3,000 somewhere else. I have never had such terrible service at home Depot and will never spend that kind of money there ever”

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Posted 4 years ago

“Terrible experience with home depot. We order washer and dryer. Delivery scheduled with email confirmation received the day before. Window for delivery between 7am - 11 am. Online status matches this. We waited and the delivery people never show up!!!! I tried to call Home Depot customer service so many times and could not get a hold of anyone....only recorded stuff. I finally managed to contact via online chat and they informed me that my order is in backlog and delivery will not take place in the next month!!! I understand delays, specially now with the pandemic. But it's totally uneceptable the lack of communication and how difficult Home Depot makes to reach an associate. This same order I had it cancelled initially because Home Depot failed to properly process my order with the correct billing and delivery information. Sooooooooooooooo disappointed and frustrated. We drove all the way from Southern CA to Utah to be at home for this delivery, and face this terrible customer service. Stay away from Home Depot. P.S.: Home Depot, my order # WG32565061.”

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Posted 4 years ago

“Everything is good till you try to get up with them by phone. I have been trying to get someone to answer the phone about tool rentals for two days. I am put on hold for about 30 minutes then my call gets dropped.”

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Posted 4 years ago

The Home Depot is rated 1.6 based on 1,190 reviews