The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,188 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 25th April 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Home Depot at Miramar, Haileah and Pembroke Pines do not want to help the customers find materials. Customer Service representative at the Pines store was unprofessional, rude, and lacked the necessary knowledge to be proactive. I was searching for Veranda vinyl fence panels. Multiple stores showed in the system they had many, yet they kept telling me all they had was what was on display. Lumber personal were dismissive and had the isles messy with large materials all over the floors causing safety hazards. Finally after getting the manager at the Pines store, the panels were found. I had to drive to 3 stores searching because employees were too lazy, disorganized, and careless to bring down the pallets. At the Pines stores they sent me to the university store. That's when I called the manager. They had me driving around south Florida until I called a manager. This person took action and went out back to find the panels. She was the only person there that was attentive and professional. Home Depot is not was it used to be... Very disorganized isles, dangerous with many safety hazards. rude staff, long lines of over an hour at customer service. The company seems like it's going under at rapid speed. Many family and friends have shared similar stories. From now on my store of choice will be Lowe's for building and garden material. Lowe's has organized stores, and knowledgeable staff. At Lowe's walking through their isles will not put your life in danger.”

Helpful Report

Posted 2 years ago

“Wow. When you think it couldn't go wrong any further...got a call 8am from installer; they would arrive 12-2pm. Said I'm ready..They finally showed up after 4pm. 3x men..when I opened my gate Two blew past me while the 3rd was texting, walking slow down the driveway. When I asked if he wanted to come in( I have animals) he finally spead up. The other 2 where already in my house. When I walked inside he said "gimmy towels " I asked for what if a blanket or sheet would work?. He looks at me and says " you have additude.. cannot do install " Iasked he pls repeat what he said... I thought I didn't understand him correctly as im from EU...then I opened my gate they left. I called the install dispatch and was rescheduled after they apologized..I would get 10% if I call beck( never happened) Now to take another day of work and after their install mess 2 hours of removing grease fingerprints of my new appliances. I feel not only insulted but it was clearly a waste of my time..I too work. Very poor customer service this guy cl”

Helpful Report

Posted 2 years ago

“Ordered flooring and it was a month out for delivery date. I was told the time would be from 7:00 am to 8:pm. When the date finally arrived, I took the day off work. By 10:30, no arrival and I called. Customer service said it was on its way. By 2:30, I called again. Same response. By 4:30 I called again and was told the driver started at 6am and could only drive for 10 hours, so my flooring went back to home depot and ill have to wait another 3 weeks for the next delivery. Really?”

Helpful Report

Posted 2 years ago

“My wife and I ordered a new GE range with Air Frier and received it on May 7, 2022. Upon delivery the installers place a dryer power cable on the range, one of them took pliers and bent one of the metal lugs so it would fit into the power outlet. He had to beat the plug with his fist to make it go into the outlet. A day later the oven's preset temperatures would not work as described in the manual, only gave 170 Deg. After contacting HD I was told to turn off the breaker and not use the range due to possible fire hazzard. A second cred showed up three days later and install the correct power cord. The installer advised me to request a new range due to possible damage to range from incorrect intallation. Well today I had to call Home Depot a third time due to their coustomer service people telling me on the second call i would receive a call in 72 hours, then the third call I was told I would get a call in 48 hours advising of delivery. We have spent in the last three months close to $10,000 on appliances and items to remodel our kitchen. am totally over Home Depot, Ive never been lied to and treated like im totally stupid. I will never again purchase one damn item from them. I'll drive 10 miles to Lowes in the future! A totally pissed off customer!”

Helpful Report

Posted 2 years ago

“told ups to take back right when I seen the box he left told me to call warehouse now homedepot can't answer a phone or answer anything”

The Home Depot 1 star review on 19th May 2022

Helpful Report

Posted 2 years ago

“Very very unprofessional. I had a dishwasher installed and also bought a service plan. The dishwasher pipe under the sink is leaking and they want me to call the vendors as part of the service plan. Vendors ay its not a product issue so its not their problem and wont even come take a look. I have called home depot about this more than 6 times spending 4-6 hours on this. I wish I could sue them for my time and frustration, not ok, i decided not to use them for my next flooring project due to terrible customer service”

Helpful Report

Posted 3 years ago

“Paid over $9000 for cabinet fronts. Installed fronts 3-9-22 with one broken door and they removed shelf from inside cabinet. They came back a month later to install shelf but still waiting for door replacement. I have called so many times and get answering machine that says will call you back. I have only talked to a person about 4 times. The installer called the other day said had door brought a plank out no holes and my doors have a design. Asked why he brought this out as not my door. I want my door. All I get is excuses and false promises. It has been over 60 days and still waiting for new door. I want my door and some restitution. A. Krejci”

Helpful Report

Posted 3 years ago

“Worst customer experience ever, they failed 2 times for the same delivery make me be on the place for 2 days by 9 to 2 very shame”

Helpful Report

Posted 3 years ago

“Home Depot has te ABSOLUTE WORST customer service. Its been 3 months and I'm still waiting on 1 our od 2 countertops. Complete nightmare working with them.”

Helpful Report

Posted 3 years ago

“I ordered a wall oven from another company to be delivered in May 2022. In late April they advised it would not be available until late July. I found the same one online at Home Depot in stock with delivery May 5. Before cancelling my current purchase and buying the one from Home Depot, I contacted customer service to verify that the item WAS IN STOCK and would be delivered May 5. I was assured this was the case. Cancelled my first purchase (which cost less) and purchased from Home Depot at higher cost. Contacted today, May 3 2022 by Home Depot to be told the item would not be available until JULY!!! Checking my online delivery status which yesterday said on time for March 5, not says ON TIME for JULY!! LIARS! WILL NEVER EVER BUY FROM THEM AGAIN!”

Helpful Report

Posted 3 years ago

“Never order from Home Depot on line!! From the delivery to the assembly, it has been a nightmare. Delivery was not on time and then scheduled for when I was on vacation. They would not reschedule, so I had to ask my son’s friend to drag a couch into my garage. I am still waiting for assembly one month later! :(”

Helpful Report

Posted 3 years ago

“I went to home Depot located At 290 and fairbanks north Houston After cashier was unable to resolve my problem I requested to speak with the store manager, I waiting for long time And manager never show up Very disappointed ☹️”

Helpful Report

Posted 3 years ago

“Sent the delivery to the wrong address and the customer service rep told us WE HAVE TO GO TO THE ADDRESS THEY SENT IT TO AND PICK IT UP OURSELVES. Lol what a joke man”

Helpful Report

Posted 3 years ago

“I ordered a refrigerator in Sept 2021. They finally delivered the wrong refrigerator on April 22. They then tried to insist it was an upgrade. A door instead of a drawer on bottom mount freezer is not an upgrade.”

Helpful Report

Posted 3 years ago

“Their customer service has gone severely downhill. We’ve been loyal customers for over 20 years and will not purchase from again. They are using an outsourced shipping vendor for home deliveries that is horrible. They said a $3000 purchase was delivered when it wasn’t took over 8 phone calls over 2 1/2 weeks and 6 hours of my time and purchase still not delivered. Home Depot customer service reps acknowledge that their number 1 complaint and frustration is NDS. Investigations and changes need to be made by Home Depot before they lose all their loyal customers.”

Helpful Report

Posted 3 years ago

“Terrible delivery! Waited 10 days for an item to be delivered that was in stock and when I used it the next day, there was apparently an error in the installation that home depot provided. Water is continuing to pour out of the dishwasher onto the floor and home depot delivery will not send someone out to fix the problem that they created for 8 more days. I asked for the manager of the delivery department. Her name was Vicki. She was not nice and all she kept repeating over and over is that she can't do anything - there is no other dates available. She also told me all she was is a delivery department and they cannot help in any way. You would have thought the manager of the delivery department at home depot would have at least said she was sorry we are having problems. Terrible. I had to get another contractor to tell me how to turn off the water to the dishwasher. while we wait for them to come out in 8 days and fix the problem they created.”

Helpful Report

Posted 3 years ago

“item shipped using plastic wrapping paper.. i don't know if this is a standard practice or if the warehouse used is just shoddy but i don't know if i should keep the product or if it's safe to use.”

The Home Depot 1 star review on 20th April 2022

Helpful Report

Posted 3 years ago

“Too bad home depot does not let you give zero stars. I purchased 3 fruit trees online to be shipped to my home on April 5. They were supposed to be delivered on April 8, as of today, April 19 they still have not been delivered. I called customer service and twice the ladies said they would look into why I have not received them, and both times they hung up on me. I called my local Home Depot, customer service said they would look into it and call me back, they never called back. Now, I have no trees and my credit card was charged, and I am not even able to receive a credit. Stay as far away from Home Depot online ordering that is shipped to home as possible. I will never use this service again. I am seriously considering not shopping at Home Depot ever again, I will start shopping at Lowes, even if I have to drive farther.”

Helpful Report

Posted 3 years ago

“Ordered a gas range from Home Depot. It was suppose to be delivered the following Saturday, they said we gave them a bad address. Called the store to have the delivery rescheduled, it was suppose to be Tuesday. When they did not show I called the store, they gave me what they thought was the phone number to reschedule again, now they are trying to push out the delivery 2 weeks. I called the Bloomsburg Home Depot and cancelled the gas range. I'll go to a store that cares about their customers.”

Helpful Report

Posted 3 years ago

“I ordered an item from their website, they shipped the wrong item (wrong sku number) and each time I tried to reorder it they sent the exact same wrong item 3x. Terrible!”

Helpful Report

Posted 3 years ago

The Home Depot is rated 1.6 based on 1,188 reviews