The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,283 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.7

Based on 1,283 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 26th May 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You are going to run yourself out of business the way you treat repeat customers, bought light bulbs and they lasted almost a month went to exchange them for new ones and they tell me not without a receipt who the hell saves a receipt for light bulbs come on man its 10 bucks off to lowes to buy them I'm done with Home Depot. And I just spent $5000 dollars on appliances with them, y'all will not get another penny from me period !!!!!”

Helpful Report

Posted 2 years ago

“I ordered a washer and dryer that was in stock but still took 2 weeks to be delivered. The delivery guy showed up and said he would not stack them. The lady, Jane, that sold me the washer and dryer told me they would bring them upstairs and set everything up. I am alone and can't stack a dryer. He said, no it wasn't on the order and he wouldn't do it. I called HomeDepot and the rude girl that answered the phone told me sorry, the return will go through whenever and didn't seem to care that I will never shop at HomeDepot again. I have spent over $100,000 in the last few years in this awful place. I have built a business using HomeDepot, landscaped, and bought building materials for my house, bought thousands in tools for my sons and their businesses. I was even looking into a job at this place. The girl on the phone told me to not shop at HomeDepot anymore, that was my choice, and have a nice day. Really?”

Helpful Report

Posted 2 years ago

“Ordered through Macedonia, OH Home Depot, a Samsung washer and dryer on July 26, 2022 with a planned home delivery date of 8/25. On 8/24, received call from Home Depot Hot Line stating the washer was missing and they were contacting Samsung. Multiple follow up calls, placed on hold and never a concrete answer. Received an impersonal email stating a new delivery date of 9/9. Please note they conveniently email using a no reply email address. Then 8/30, received another impersonal email, delivery date changed to 9/28. Still no explanation of what happened to the washing machine. Spoke to a rep. on the Hotline 8/31, very nice, gave me a phone number to call and inquiry directly with Samsung...HA...the number was just another Home Depot hotline number. Husband then went personally to the Home Depot store to customer service.and unfortunately they were unable to help. Home Depot sure did not delay collecting over $1,600 from our credit card. But cannot seem to explain the delay or the loss of our washer. Very disappointed in every aspect of this order. If there is going to difficulty obtaining a product from a vendor, place a sign on the display item, stating this. Also, stop being so impersonal with the customer, call to explain the order problem. All I can say is if our order delivery date is delayed again, we are cancelling the entire order, will expect an entire refund and will never order or purchase an appliance from Home Depot.”

Helpful Report

Posted 2 years ago

“I purchased a power tool on line from Home Depo . They promised next day delivery which never arrived until two days later and late during the day. I am not sure if it was Home Depo or the company that they use to deliver. The truth is that due to the delay I lost the help that I had scheduled for the day.”

Helpful Report

Posted 2 years ago

“this needs a negative 5 stars that's my rating associates lie about going to lunch 20 minutes early attitudes are really bad with asking for a manager to help i was told i would like to talk to one also that's a associates answer to me it was a 1000.00 tile order i was needing to find out if the had the tile in stock 40 minutes and finally left with no answers i am a contractor not a homeowner floating around to find things out 40 minutes of my life wasted ill never get back”

Helpful Report

Posted 2 years ago

“In store workers completely confused bewildered do not use this company for any major project they take your money and leave you playing the waiting game”

Helpful Report

Posted 2 years ago

“I ordered a new exterior door after waiting for it because it was out of stock. The estimated delivery was a month and 2 days away. 8 days prior, the tracking site showed it was delivered to the local truck site with an error. Called to find out the error. They LOST my door!!!! How in the hell do you lose a 72x80 door????? This isn’t the only travesty I’ve had with this company. All I can say is Good Luck and take your business elsewhere.”

Helpful Report

Posted 2 years ago

“Worst place to buy anything. When it breaks and you buy that expensive extended warranty they leave you high and dry. Will never buy another appliance from this place ever again. I am saying this bc the unit I purchased broke 4 months ago and they kept saying they would get it fix but nope they just keep passing it to someone else and never fulfill there part of the warranty and repair it. So I called the company they sent out once to repair the product and with in 5 mints I got a repair appointment for two days later. Now I have to pay out of pocket for the repair. But o wait I paid for the an extended warranty which you know cost an arm and a leg for nothen and now to get my money back I have to submit the receipt and wait for the refund. So I will never buy anything from them again and I recommend that people don’t as well. Very disappointed with this facility and how they operate.”

Helpful Report

Posted 2 years ago

“I ordered $10K+ of appliances from Home Depot over 1 month ago. I still do not have the appliances. $150-bln Home Depot has no control over 3rd party carriers. The customer service team is pleasant; however, is unable to drive change once items are in delivery company's network. I've had 6 scheduled deliveries that have been missed. Bad enough to prevent me from purchasing from Home Depot ever again. What's worse is everyone says, "Yeah, we know about how bad this company is." Why still use them?”

Helpful Report

Posted 2 years ago

“I will never buy another appliance from Home Depot! Their delivery service is terrible!”

Helpful Report

Posted 2 years ago

“I am so very unhappy with Home Depot Jacksonville IL right now. I placed an online order for an upright freezer on July 29th. A few days later arrangements were made to have it delivered on Friday August 5th. Morning of delivery I receive a call from Bill at Federal Normal (delivery company) saying he is unable to deliver and will get back to me when he hears more. I have never heard from him again. A week later I call Jacksonville Home Depot, where my call was passed multiple times, i.e. Electrolux, federal, back to home depot. Finally landing on Tim in appliances. He basically told me I needed to be more patient. A week later I physically go into Home Depot where Tim tells me there is nothing he can do and that Home Depot has no responsibility to get me the freezer even though Home Depot is the one I paid the money to. On August 19th I call customer service Home Depot Jacksonville and talked to Mike. He agreed to cancel the order and told me I should have the refund in 3 to 5 days. Today August 29, 2022 I called customer service Home Depot Jacksonville. I got to speak with Shannon. She sys nothing has happened on my refund as Federal Normal needs to agree to the refund. She tries calling and they were already closed. She says she will call me tomorrow morning. She again proceeds to tell me that the refund should be 3 to 5 days. I told her funny...that's what Mike said on the 19th. Totally unhappy experience! Theresa B”

Helpful Report

Posted 2 years ago

“So first of all,, just stay away go to lowes or a independent hardware store!!! They are terrible at customer service!!! They think they are doing you a favor buying from them!!! I ordered appliances and I understand that there is a back order for things like this but it was rescheduled 4 times… the dishwasher leaked all over my floor!!! They refused to hook up my fridge because there was no shut off!!! Are you serious did you not see the wire hanging out of my cabinet??? It’s right under my sink!!! And when you call they will not help you!! offer you comps and then only do 40-50$$ for each mess up!!! Ummm NO!!! Stay away from HOME DEPOT!!!”

Helpful Report

Posted 2 years ago

“I tried to purchase a dishwasher from Home Depot at the Cave Creek, Az. store, but it turned into a disaster! It was supposed to be installed by them, but it's really not Home Depot it's a vendor they use and they are beyond terrible!!!!!! It took 2 weeks to schedule the delivery and installation. Then the installers refused to install it and left it in my garage! After speaking with management, which did absolutely nothing, they rescheduled the installation for another 2 weeks. This time they never showed up!!!!!! I went ballistic and demanded that the pick it up and cancel the sale. They finally got 2 kids and a truck to pick it up that day. The managers and their installation dept are the worsed I've every dealt with. They care nothing about the customer. Never again! Home Depot sucks!!!!!!”

Helpful Report

Posted 2 years ago

“I wish I could give Home Depot a zero. I ordered appliances June 26th; their delivery service stood me up twice. The second time I had to leave my wife alone at the emergency room, had to get a relative, who just traveled from coast to coast, to pick her up in order to take delivery. I monitored their delivery web site all which indicated that there were only two customers ahead of me. They never showed up. never called and never even apologized. When I was able to get them on the phone they told me that the next available delivery would be in another two weeks. I even lost me contractor as a result. I cancelled the order and over a week later I have not received a refund. Time for an attorney?”

Helpful Report

Posted 2 years ago

“Ordered a freezer NEVER CAME ! No phone call heard nothing from them ! Tried to call got the run around for 3 hours ! !!!!!!! Canceled order .! Then order a pergola SAME THING ! Never CAME !!!! Called and spoke to someone , she reorder the pergola and said the last order never went through said it would be delivered in 2 weeks … waited ALL DAY ! AGAIN NEVER CAME . No phone call from them !!!! What GIVES HOME DEPOT ??????”

Helpful Report

Posted 2 years ago

“Purchased new Whirlpool refrigerator late February 2022. (Was manufactured January 2022.) Late June 2022 it died. Whirlpool technician arrived July 12, 2022. Diagnosed problem as 1. faulty control board. 2. filter dryer 3. LOW ON FREON. NEEDS CHARGING. Advised parts not available and would be 21 days before before they could even inquire of availability from Whirlpool. That would be August 13, 2022. According to Whirlpool one part may be available sometime between September 9 and 27.. it is now August 22 and we have been without our #1 rated Whirlpool refrigerator for two months with no repair date in sight. I should just buy another refrigerator. I have found the repair parts at three suppliers but Whirlpool cannot reach out to them and if I repair then I would invalidate the warranty. I would repair but the need for the sealed system to be recharged is a bigger problem. Freon should last the life of the refrigerator. So there is a leak. The leak is big enough that in just four months it leaked enough that the compressor ran all the time. The tech advised me to unplug the unit to avoid ruining the compressor. A simple recharge of the sealed system would be a temporary fix and in three to four months it would need recharging again. Anyone familiar with air conditioning or cooling systems knows this. Home Depot says it is all on Whirlpool to make it right and Whirlpool blames it all on Covid19. Recommend any future appliance purchases be made from a local appliance center that services what they sell. Extended warranties are useless as you would still have the same problems. Would love to write the CEOs of Whirlpool and Home Depot but after reading many of the other reviews I understand I'm not the only one left "out in the cold." My advise is think twice before buying any appliance from Home Depot!”

Helpful Report

Posted 2 years ago

“I just purchased a new washer from Home Depot. The delivered and installed it and started it told me to let it run a entire cycle and left. Right after they left it shut off, i started it again and it made a clicking noise and turned off. Sounds like its not getting water. I tried to catch the delivery guys no luck, I called customer care and the soonest they can get someone back out is 4 days! i told them I needed a concession and they only offered $50, that i am sure I wont see. I have to take off work again!, for them to Fix my brand new appliance. I will never got to Home Depot again. and I buy a ton of tools there, but Ace Hardware sales the same brand. Nice knowing you home depot, but I am breaking up with you!!!”

Helpful Report

Posted 2 years ago

“Less than zero communication from this zero company. How did America ever end up with a useless company like this one? They can't deliver an appliance to save their lives. Zero communication from the idiot delivery company. Strongly advise to find ANY OTHER WAY to buy your appliance besides Home Depot. They have simply, dramatically lost their way. Are you listening shareholders?”

Helpful Report

Posted 2 years ago

“Home Depot's appliance delivery operations are terrible. So unorganized, and the communication from the delivery team is nonexistent. I ordered a dishwasher on their website, and the soonest delivery was 1 month out. Not ideal, but fine with me. Delivery day comes and they never show up. Meanwhile they marked the dishwasher as "Delivered" on their tracker. I call their support team and they say they don't know what happened but assure me it'll be delivered by end of day. Never came. Call them that evening and they reschedule the delivery for two days out. They never came on that day either. Two scheduled deliveries and they didn't show up for either one! Sure wasted a lot of my time, though. Finally I called to cancel the order and get a refund. Rep told me I would get a refund in 3-5 business days. 5 days later, still no refund, so I call and then I'm told the refund takes 7-10 business days. Been over 10 days and still no refund. Home Depot wasted my time on not one, but two(!) delivery days, never gave me my dishwasher, and have now taken several weeks to issue a refund. I will never order an appliance from Home Depot again.”

Helpful Report

Posted 2 years ago

“we bought a new refrigerator for our 91 year old mom who's refrigerator broke down. On delivery day they stood outside and did not notify us. When we got notice that they had a "delivery" problem they gave us the run around all day and finally we reached someone but the "supervisor" went home. Now they say it will be another 10 days. Worst experience of our life. Will never buy anything from Home Depot again.”

Helpful Report

Posted 2 years ago

The Home Depot is rated 1.7 based on 1,283 reviews