The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,282 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.7

Based on 1,282 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 26th May 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Refrigerator, stove, microwave and dishwasher were to be delivered by 5pm. At 4:30 pm get an email won’t be delivered today. No call. I called Home Depot, she called delivery company who was to call me back. 1 1/2 hours later no call. So, I called Home Depot and cancelled my order. Nope do not get anything delivered from Home Depot. Disappointed does not cover it . This is the 2nd time not giving Home Depot another chance.”

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Posted 2 years ago

“Flooring....beginning to end (not yet) nightmare. Run away for any big projects. Different runs....damaged flooring (6)...unprepared charge...etc.”

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Posted 2 years ago

“I hired Home Depot for a kitchen remodeling back in August, 2022. It consisted of a new countertop, wall backsplash and new flooring. The materials I picked out just needed to be delivered to my home. To save myself a delivery charge I decided to pick it up myself. So, while talking with the Home Depot manager. He decided to do a very thoughtful thing for me. And told me he would waiver the shipping cost. I found out while viewing my invoice I was still charged for shipping. I questioned them again about this. And they again assured me the shipping charge would be removed. It never happened. In the meantime, when my materials were delivered to my home. They dropped off 10 cases of ceramic tile that was sent by mistake. I told this to the delivery driver. And asked him to return it back to Home Depot. He said I needed to call Home Depot so to make arrangements to pick up the materials. Later I'm told I would be charged for them picking these 10 cases. I explained to the manager why I should be charged for a mistake Home Depot made. I got now where with them. It's like they just ignored me.”

The Home Depot 1 star review on 7th December 2022

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Posted 2 years ago

“I purchased a bundle drill set on Cyber Monday only to receive just the drill bits. Customer service said to dispute the charge, how can I when I received partial item? Nice scam the packagers have on stealing the items and sending the less expensive part of the bundle.”

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Posted 2 years ago

“The worse company to do business with. I had all my house windows replaced. 2 of the bow windows they installed were dropping forward (so) home depo came out and replaced both bay windows. 2 years later the same 2 bay windows are dropping forward due to improper installation now the windows are not shutting again, and they are uneven and hard to lock anymore due to the top window frame pulling back out. I was warned about their warranty service it is bad really bad. they do not want to warranty anything. I been getting the run around for months now I have to have a lawyer step in. take my advice go anywhere but home depo for any windows or doors or siding etc. it's not worth the aggravation .”

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Posted 2 years ago

“Purchasing an appliance from Home Depot has been the worst experience and I will never do it again. From start to finish, there were multiple steps of incompetency. First I tried to purchase a refrigerator online for delivery to Honolulu, Hawaii. I ordered the GE refrigerator in October for delivery in Nov. Delivery date set for Nov. 12. My new tenant is moving in on Dec. 1. Perfect I thought. The day before delivery, I receive an email stating the the delivery is delayed until Dec. 19. What!!?? Apparently, according to the sales person in appliances in Honolulu, GE appliances are always late/back ordered. Why set a delivery date online if you can't deliver on time? Since I have a tenant moving in on Dec. 1, I had to fly into Honolulu from the mainland to purchase a refrigerator on site to ensure delivery before the end of Nov. So I fly into Honolulu and go to the Home Depot in Honolulu. Susan in appliances helps me to purchase a refrigerator. She was very helpful. Delivery was set for Nov. 23. Perfect, it will arrive before the tenant moves in. When the delivery guys from Island movers show up, they notify me that the forklift has damaged the bottom of the box and the refrigerator is damaged. So they can't deliver the item. Darn! So I call home depot to explain what had happened and schedule another delivery date ASAP. I spoke with Jennifer, the manager in charge of issues in the appliance department. I explained what had happened and that I was in a pickle because of the damaged refrigerator and my deadline with the tenant. In addition, I was flying out on Friday Nov. 25. Jennifer was so rude and condescending telling me that none of what had happened was their fault and that I should just accept it. So we set another delivery date, Mon. Nov. 28. I had to find someone to take the delivery because I had already returned to the mainland. Then I get an email from Home Depot saying that the delivery has again been rescheduled. When i called Home Depot to find out what had happened, they said the Island movers delivery truck had broken down and everyone's delivery for that day was rescheduled. Ok, so sometimes trucks break down, understandable. When I call Island Movers to find out what had happened, they said that their truck did not break down, but when the delivery truck arrived at Home Depot on Monday, all of the appliances that were scheduled for delivery were blocked and the delivery guys could not load the items onto the truck. So in essence, Home Depot had lied to me about their truck breaking down. How unprofessional! So I called Home Depot back to reschedule the delivery. They say Dec. 1 (the day the tenant moves in). I contact Memo in Will Call/delivery to ensure that my refrigerator will not be blocked and will be accessible for the delivery drivers. He ensures me that they solved the issue by placing the items for delivery in another area of the warehouse, which is accessible for the delivery guys. This experience has given me high blood pressure and ulcers. The level of incompetence at multiple stages was incomprehensible and I will tell everyone I know to steer clear of purchasing appliances from Home Depot. This team needs to be retrained.”

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Posted 2 years ago

“Do not buy anything from home depot that you need delivered. They use a 3rd party for deliveries and they have no way to contact the drivers. Was suppose to receive my washer and dryer between noon and 4. Didn't show. Called home depot and they said they have no way to contact drivers but heard they were having truck trouble. Received new email confirmation that delivery was updated to between 5:30 and 10. Called home depot and was told they don't deliver after seven and if I didn't get my delivery I would have to wait til the next delivery opening in 2 weeks! Nothing they could do about it because they use a 3rd party. Already waited 2 weeks to get on the schedule in the first place, now I have to wait 2 more weeks because they screwed up? So not acceptable and they don't care. Don't buy from home depot. #homedepotisawful.”

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Posted 2 years ago

“If you plan on ordering scheduled delivery of more than 5 items - GOTO LOWES. It was a nightmare. First, they erased my order - and it took literally 2 hours on the phone to get it back; then when they delivered 1/2 of it was not there and it took hours being transferred time and time again. Finally, after all is said and done some items never came. However, I gave up and just went to Lowes to get what they did not deliver. Absolute nightmare experience.”

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Posted 2 years ago

“Unbelievable! Ordered two roof shovels online. Paid for two roof shovels online. One shovel shows up 6 days later in a box marked "Qty. 2." $15 per hour minimum wage in Commifornia and they can't even count to two. Called customer service. Couldn't understand a word she said. My voice is still hoarse from yelling " What!" Send me my shovel. No. We'll give you a refund and you can re-order it. Now, I'm a reasonable man, quite handsome too. But this is absolute B.S. Time sensitive task, and no support from the ones at fault. Should've went to Northern Tool. Be safe, God Bless.”

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Posted 2 years ago

“the customer service in Home Depot was horrible, too bad beyond description. i went to shopping, the passing Saturday, in their Kingsbridge Store in Houston, Texas. i asked for a help and waited there for more than an hour. i didn't get it, yet, saw a lot of their employee lingering around doing nothing. one guy serving different section even entered an argument of my waiting time. plus, the air was stagnant, hot. it was a bad experience.”

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Posted 2 years ago

“DIRTY Filthy parking lots #6375 Clermont Florida . Multiple pot holes , Carts all over the place . Nails and debris at the entrance in the gutters on roadside”

The Home Depot 1 star review on 20th November 2022

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Posted 2 years ago

“When home depot first opened you could not walk down a isle without someone asking if you need help. Now after they put all the small hardware stores out of business you can not find help. I waited 30 min for someone to unlock the cage for the power tool so I could by $500 worth of tools after I asked for help and nobody showed up. Its cheaper to buy the same tools from amazon. 30% cheaper. Time is money and you loose money going to Home depot. I will pay more if i need something right away somewhere else so i will not loose so much time there.”

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Posted 2 years ago

“store6516 "conroe tx" has rude female Billie at self check out. Home depot lacks good service and terrible complaint/review process. Seems H.D. does not care, to big fail. I left my unpurchased $200 items in basket at store. I will go to Lowes next time”

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Posted 2 years ago

“CUSTOMER SERVICE MEANS NOTHING! DO NOT STAND BY THEIR WORD! I have had the worst experience with Home Depot's customer service. I bought a dishwasher online and paid to have it installed by Home Depot. The dishwasher was installed incorrectly and had been leaking, unbeknownst to us, for a year! Black mold was in walls, behind cabinets, under our hardwood floors... We were told by the restoration team that our house was unsafe to live in and to leave that day. A sign, "DANGER! MICROBIAL HAZARD! KEEP OUT! AUTHORIZED PERSONNEL ONLY! RESPIRATORS AND PROTECTIVE CLOTHING ARE REQUIRED IN THIS AREA!" was posted at our home. That same day I contacted Home Depot. Home Depot referred me to a company called Temco, who they said installed it. It was proven that the dishwasher was installed incorrectly. At first the insurance company said they were looking into it. Then I was told they had no mold coverage! We did not live in our home for 9 months! I begged for help. The insurance companies would not pay for the damage they caused! They jerked my family around and are still jerking us around! It is now 5 years later. We filed a lawsuit, and at mediation (2 days ago- November 8, 2022) a lawyer, Michael Romeo, stood on behalf of Home Depot and Temco. BRIANO, et al. v. HOME DEPOT, U.S.A., et al. ADRS Case No. 22-5458-BAB Again, we were still being given the runaround. Our expenses have not been paid! Home Depot DOES NOT take care of their customers! Is Home Depot's Corporate office aware of what is happening to their customers? Have you (HOME DEPOT) been in contact with the lawyer, Michael Romeo, who is representing Home Depot and Temco? CUSTOMERS...GO ANYWHERE OTHER THAN HOME DEPOT FOR BUSINESS AND YOUR SANITY! Unsatisfied Customer, Dolores Briano”

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Posted 2 years ago

“If only I could give a zero rating If only I could give a zero rating. You are truly better off with Best Buy or some other companies that have their customers' best interest at heart. Sometime in October, 2022 I made a purchase of over $8,000 worth of items and one of those is a dishwasher. On their initial delivery, the dishwasher was really messed up that they had to returned it for a new one. Forward 10 days later they brought and installed the new on but refused to take the old one with them even though I paid for that extra service (even the service from the delivery & installation guys was really bad too). I called Home Depot and was told that I didn't purchase for that extra service for them to take the old dish washer with. I was literally going back and forth with the sales person telling her that I purchased the service and that someone must have dropped the ball and forgot to include in my purchase. I asked if there was someone else to speak with to which she said there is nothing that could be done except transfer me to the store that I purchased the appliances; then perhaps they may (not guaranteed) send someone to pick it up; mind you I spend all that money the least she could have said was that someone must have forgotten to charge me or what have you for the service and that they will try to do it right. NOPE! I wish I could return everything I purchase but they don't accept returns. I just will NEVER EVER buy from Home Depot again. The only thing they care about is your money!!! Even the guys that delivered my purchase were rather unfriendly!! Date of experience: November 09, 2022”

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Posted 2 years ago

“Purchased a new Bosch dishwasher on 10/25 online. Was supposed to be delivered on 11/2/2022. This company states they tried to deliver and call me. However my exterior security cameras show no one coming to my home, or even in my driveway except my cars. I also didn’t miss any calls. Called Home Depot customer service on Friday 11/4 and the customer service agent rescheduled for today, Monday 11/7 again no call, no show. This time called HD to get left on hold for 58 minutes. Then hung up on. Called back and waited 32 minutes for a supervisor to tell me it’s to late to get a hold of anyone at the delivery service but she could reschedule me (again) for 11/17 10 more days…… I stated that wasn’t acceptable and I wanted it delivered this week. She (Connie) got snappy with me and said she can refund my order if the 17th isn’t good enough…… HD has totally gone rock bottom when it comes to service and this delivery company they send orders to has nearly 5,000 reviews at an average of 1.5 out of 5 stars. Might be time for HD to wake the F up and start acting like they care about the customer. I’m done with this company.”

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Posted 2 years ago

“If zero stars were listed that would be my choice. I purchased a refrigerator which on delivery had minor damage and since it was new it was unacceptable to keep. My old existing fridge had been removed as ‘haul away’ and virtually destroyed in the process so the delivery team left the new purchase behind with instructions for exchange. I wanted to change brands so I went into the store made the exchange. I THOUGHT! Since I changed brands it was considered a new purchase which required payment. Now home depot has $4700plus of my cash. 3 wks later no fridge, no refund just the replacement that has a non working water line. A store visit generated a refund on paper only. Bank error or store holdup??? The worse part of this mess is that new fridge delivery and haul away are not simultaneous. Finally, a store employee hung up on me when I forcefully said I would not be w/o a refrigerator. No apology, no consideration. I’m not asking for anything except for the people to do their job. This has no ending yet but it does have a resolution. Home Depot needs to step up.”

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Posted 2 years ago

“Purchased an expensive Samsung dishwasher online, including installation service. It was delivered, but the installer said we needed to have a shut-off valve installed, and Home Depot would connect us with a plumber. We left the appliance in its sealed packaging while awaiting their plumber. The plumber came 4 days later and installed the valve, then opened the dishwasher package. The dishwasher was damaged (large dent in door). When I called Home Depot back, they said their policy was any damage must be reported within 48 hours. I escalated but supervisor would not relent and denied my claim. I strongly recommend you DO NOT purchase appliances from Home Depot.”

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Posted 2 years ago

“Bought Unit from Home Depot and ARS put unit in. Poor service, Unit not working correctly, took 5 months for them to schedule inspection that was to be done 72 hours after work. failed inspection, left hole in my garage ceiling, caused critters to be in my attic, wall still messed up where thermostat replaced. Poor work, will not recommend”

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Posted 2 years ago

“At the west lansing Michigan Home Depot I spent an hour creating an estimate for countertops and full wall back splash with the kitchen designer. I was happy with the estimate and paid for the order. After the installation service came out to do the template I was told that I would have to pay another 30%. When I went through where the overage came from with the installer I showed him where in writing those items were in the original estimate. They told me I wasn’t charged for those items even though the designer put all the components in writing and assured me they were included in the cost. When I talked with Home Depot and showed them the estimate in writing they said oops and would not take any accountability for their mistake. I cancelled the whole order and told them i would never do business with them. They said ok and to have a nice day.”

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Posted 2 years ago

The Home Depot is rated 1.7 based on 1,282 reviews