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HomesDirect365 Reviews

3.4 Rating 483 Reviews

60 %

of reviewers recommend HomesDirect365

Company Reviews

3.4

Based on 483 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Read HomesDirect365 Reviews

Email:

sales@homesdirect365.co.uk

Location:

Unit G4 Skippers Lane Industrial Estate
Middlesbrough
TS6 6UR

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HomesDirect365 1 star review on 24th August 2023

HomesDirect365 1 star review on 17th November 2022

HomesDirect365 1 star review on 17th November 2022

HomesDirect365 1 star review on 17th November 2022

HomesDirect365 1 star review on 17th November 2022

HomesDirect365 1 star review on 17th November 2022

HomesDirect365 1 star review on 17th November 2022

10

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company! I ordered a dressing table, the item that arrived was of much lower quality and different colours than the photographed item advertised on the website. The mirror sent had the holes drilled in the wrong place and was pure white while the rest of the item was an antique white. Customer service was awful, they were very rude and arrogant. They wouldn't send a replacement or give a return. Reporting to trading standards. VERY DISAPPOINTED. This is the worst experience I've ever had buying online. DO NOT BUY FROM THIS COMPANY.”

Posted 8 years ago

“Ordered bedroom furniture from homes direct but wished I had seen their reviews before making a decision. Not only do they take forever to deliver some of the items, in my case up to 5 months but their managers are rude and arrogant when dealing with customer complaints. An item was delivered faulty and I was given 7 days to return it at my own expense. Was given a partial refund which put me of pocket further. Wrote to their MD but all fell on deaf ears. The worst customer experience I have seen in a long time. Their delivery driver is so impatient to wait for you to inspect the items before signing the paperwork which puts the customer further at risk if there are any issues. Definitely not returning and wouldn't recommend them.”

Posted 8 years ago

“Ordered bedroom furniture from homes direct but wished I had seen their reviews before making a decision. Not only do they take forever to deliver some of the items, in my case up to 5 months but their managers are rude and arrogant when dealing with customer complaints. An item was delivered faulty and I was given 7 days to return it at my own expense. Was given a partial refund which put me of pocket further. Wrote to their MD but all fell on deaf ears. The worst customer experience I have seen in a long time. Their delivery driver is so impatient to wait for you to inspect the items before signing the paperwork which puts the customer further at risk if there are any issues. Definitely not returning and wouldn't recommend them.”

Posted 8 years ago

“I ordered a wardrobe in May expecting to receive it in June. I got an email In June to apologise for the delay but it would now arrive in July, in July... You guessed it another email to say it was now due in August. They also assured me there would be no further delays... THEY LIED!! Apparently my wardrobe did arrive in the country but I wasn't a priority and they didn't order enough to cover their orders so yet again it will be delayed a month. I am now worried that this is a scam! I only hope they will give me the full refund I am entitled to!”

Posted 8 years ago

“Bought our double bed june 2013 . In July 2015 a side timber split and the bed collapsed . We are a 50 sonething couple of average size . The bed was certainly not used for anything out of the very ordinary ! I sent photos to homes direct but they responded by saying it was out of 6 month guarantee ! They offered no solution . I really expect a bed to last longer than 2 years . We are not happy !!!”

Posted 8 years ago

“I ordered a TV unit with Homesdirect on 7th March with a verbal confirmation that it would be delivered by the end of the Month. Having heard nothing by the end of March I had to contact them to request an update. I was then informed that delivery would be the end of April. At Mid-April I received an email stating this would now be end of May. After a conversation it was confirmed there was nothing to be done, just to wait. Having had no communication from them I chased up again a week ago for them to give me a completion date of 27th May - great news. However today, a week after the supposed completion date I have heard nothing. This is unacceptable and will cancel if this is not received within a week. I will never be using this company again.”

Posted 8 years ago

“I ordered a TV unit with Homesdirect on 7th March with a verbal confirmation that it would be delivered by the end of the Month. Having heard nothing by the end of March I had to contact them to request an update. I was then informed that delivery would be the end of April. At Mid-April I received an email stating this would now be end of May. After a conversation it was confirmed there was nothing to be done, just to wait. Having had no communication from them I chased up again a week ago for them to give me a completion date of 27th May - great news. However today, a week after the supposed completion date I have heard nothing. This is unacceptable and will cancel if this is not received within a week. I will never be using this company again.”

Posted 8 years ago

“Terrible customer service! Arrogant! Managers do not contact customers if there is a problem in my experience.”

Posted 9 years ago

“I ordered 2 wardrobes and a dressing table before christmas, its now march 23rd and i have still not received anything!! I definitely will not be recommending this website to anyone!! And i cannot wait to see what other lame excuse they tell me as to why i have still not got any wardrobes or a dressing table!!”

Posted 9 years ago

“Ordered a Louise antique chair from website. When ordered there was no description of colour. When it arrived it was completely different from Web page so I sent it back with delivery man. I now look at website and see not only is it reduced in price but a description of colour is given. Why could they not have given a description in the first place as it was extremely misleading. Customer service dreadful was told that's what you ordered therefore you can have refund minus delivery charge. Still waiting for refund they seem to take 10 working days to refund your money”

Posted 9 years ago

“Placed order totalling nearly £300 on 6 Jan 2015. Paid by Paypal in full on 23 Jan. Now 9 Feb 2015 no sign of goods, informed on 5 Feb that goods in stock and transport dept will contact me - they have not done so. Only other communication 23 Jan 2015 in response to my enquiry about progress of order. Very poor communication. NOT IMPRESSED.”

Posted 9 years ago

“I bought a mirrored unit from this company and due to the extortionate postage they wanted to charge me for delivery to N. Ireland I used another courier. Needless to say the item got badly damaged and while the courier was partly to blame Homesdirect was also to blame as the item was so poorly packaged it was in a flimsy cardboard box and didn't even have a fragile or glass or handle with care sticker on it. Needless to say when I contacted them they just didn't want to know with not a slightest offer of compensation. They are a shoddy company and their after sales policy leaves a lot to be desired. I would not recommend this company to anyone and will never deal with them again. My advice would be to stay clear and look elsewhere.”

Posted 9 years ago

“Did not explain to my wife that when you pay at time of purchase you wait 16 weeks to sleep on bed! Tried to ask for explanation but all I got was I should have asked for stock levels first. Cancelled my other items 20 weeks wait, and still have to wait 10 days for my money. Rip off britain at its finest. I suggest you go elsewhere.”

Posted 9 years ago

“DO NOT USE COMPANY - FRAUD This company steal your card details and use them fraudulently - over 2k was taken from bank account following a furniture purchase. Over 1k taken from colleagues who also used this website. Additionally, furniture was very poor quality and had to constantly chase to get delivered - 2 months late.”

Posted 10 years ago

“PLEASE DO NOT ORDER FROM THIS COMPANY Regretably I\'ve had to award this company 1 out of 5, as that\'s the lowest allowed. In reality, they deserve minus 10. I ordered a wall plaque over the phone on 13th May 2013 at Â£89.99. They took payment there and then and gave me a \"3-4 weeks delivery\" promise. 3 weeks passed, I called to check delivery and was told \"it\'ll be with you next week\". Called the following week to see if they could advise as to which day of the week it would be delivered as wife couldn\'t stay in all week, only to be hit with Bombshell Number 1 - \"it won\'t be with our suppliers until June\". From their suppliers it would still have to get to them, then on to us, meaning delivery would be mid-June at earliest. I told them they had misled me, and requested a refund. Bombshell Number 2 - refund \"could take up to 7-10 working days\", meaning up to 2-weeks in real money. So, they take Â£90 off you instantly, mislead (lie?) to you regards delivery, then tell you the item could take another 3 months, and top it all off by telling you you \"could\" have to wait 2 weeks to get your money back. Please do yourself a favour and avoid using this company at all costs.”

Posted 11 years ago

“Had exactly same experience as everyone else on here. They tried to charge me a restocking fee for a product I had not received despite paying for it 5 months earlier. Staff are rude and unhelpful, apparently get a phone call every 3 weeks with update, in 21 weeks I got 1 phone call. Oh and out of the 2 of 3 items I did receive, one was broken and was told I would have to wait 6-8 weeks for a replacement. Needless to say it has all gone back”

Posted 11 years ago

“Good product, disastrous service and business. Ordered April 2012, told afterwards it would not be in stock until June. June came, told it would be July. July came, told it would be August. Had to chase them every few weeks for update. Finally arrived in September - was faulty and needed replacing (give me strength). Told this would be November, obviously November came and went, then told December. Finally I'm told it arrives at their store in January. Took delivery of it today, 1st February 2013 - 9 months after I ordered it. Sort your business model out, your product is good but the way you source and deliver it is a complete disaster which ultimately the customer ends up paying the price for. 1 star added for the delivery men who were the nicest and most helpful I've ever come across.”

Posted 11 years ago

“Terrible customer service. Found 3 pieces of furniture we wanted and double checked by phone call they matched in paint colour. Ordered expecting 6 week delivery as per main page of their website. Subsequently received a telephone call stating console did not match. They had no record of my first conversation. (what a suprise) They advised they could match it by painting but there would be a charge. I argued I was advised it would match they said words to the effect of 'no can do have to charge' so I reluctantly agreed. 4 months later stcok finally in (but it will take a further 2 weeks to deliver mind you). I suggested they waive the cost of painting they said no!!! Needless to say I was rather irate. They also had the audacity on the phone to tell me to change my tone with them!!”

Posted 11 years ago

“DO NOT USE THIS COMPANY I have now been waiting for a bed which I ordered on 20th March. Paid for in full. It was supposed to be delivered on 8th May. I had a call the day before saying it was damaged so wouldn't be arriving with the rest of my furniture. By which time we had got rid of our old bed. After chasing customer services several times I was told the bed would not be ready until end of July. Now that I have enquired again I have just received an unapologetic email stating it is not expected until end of November. No apologies, no discounts, not even a phone call. This is absolutely the worst customer service I have ever experienced in my life. My husband and I have been sleeping on a mattress on the floor for six months which is now resulting in back problems. Somebody needs to urgently get in touch and rectify this situation. You were quick enough to take our money from us, and we have had nothing but hassle in return for it. I would not recommend Homes 365 to anyone other than watchdog, the Evening Gazette and perhaps BBC radio Tees for an investigative article on this absolutely disgraceful company.”

Posted 11 years ago

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HomesDirect365 is rated 3.4 based on 483 reviews