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HomesDirect365 Reviews

3.4 Rating 483 Reviews

60 %

of reviewers recommend HomesDirect365

Company Reviews

3.4

Based on 483 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Read HomesDirect365 Reviews

Email:

sales@homesdirect365.co.uk

Location:

Unit G4 Skippers Lane Industrial Estate
Middlesbrough
TS6 6UR

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HomesDirect365 1 star review on 24th August 2023

HomesDirect365 1 star review on 17th November 2022

HomesDirect365 1 star review on 17th November 2022

HomesDirect365 1 star review on 17th November 2022

HomesDirect365 1 star review on 17th November 2022

HomesDirect365 1 star review on 17th November 2022

HomesDirect365 1 star review on 17th November 2022

10

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a wall clock and waited over 2 months when it arrived it was damaged. Poor quality!! We wanted to return it but had to pay for the package and postage for the damaged goods. We have tried to contact them a few times requesting for our full money back including the money for postage and they have jusy ignored us. I do not recommend buying anything from here!!”

Posted 4 years ago

“Just nearly placed an order but then remembered to read the reviews first I’m pleased I did, no orders for this company, I will take my well earned money somewhere else, Good Luck everyone who has bought stuff from this company..”

Posted 4 years ago

“One of the worst customer service ever faced, regrettably ordered furniture worth 2,5k without reading any feedbacks. Arrived late, bed frame completely messed up, 2 models in a single package, parts don’t fit together.. They won’t take any responsibility about it, pointing fingers towards suppliers is all they do. “Re-stocking” fee applies if you want to return any items, shipping is also on you, plus insurance. Disgusting They work with several suppliers, orders placed as one on website is sent in separate deliveries, takes months to get them in. If you are lucky enough to get your order messed up, and considering they’re customer service, you are set for a long, expensive and exhausting battle. Careful 🙂”

Posted 4 years ago

“One of the worst customer service ever faced, regrettably ordered furniture worth 2,5k without reading any feedbacks. Arrived late, bed frame completely messed up, 2 models in a single package, parts don’t fit together.. They won’t take any responsibility about it, pointing fingers towards suppliers is all they do. “Re-stocking” fee applies if you want to return any items, shipping is also on you, plus insurance. Disgusting They work with several suppliers, orders placed as one on website is sent in separate deliveries, takes months to get them in. If you are lucky enough to get your order messed up, and considering they’re customer service, you are set for a long, expensive and exhausting battle. Careful 🙂”

Posted 4 years ago

“Do not believe the original hyped price. This company is not selling you a bargain, a genuinely reduced item. It’s the oldest con in retail; we all love to think that we’ve got a great deal, but everything about this company and it’s products are misleading. Basically - it’s bonfire fuel - pure tat. Please take heed of other warnings in the reviews. But if you really are ‘taken’ with one if their ‘too good to be true’ products, do search for where it has been purchased at the original price. Be prepared for disappointment, resentment & outrage that companies, like HomesDirect365, circumnavigate consumer acts & manipulate to mislead prospective buyers.”

Posted 4 years ago

“Absolutely shocking company Ordered 4 bedside tables and a dressing table in JUNE was only told a few days later by email my items weren’t in stock and would be delivered in October!!!! Delivery date passed had to keep chasing them, items were eventually delivered end of November with 2 bedside tables missing!!! How can they expect people to wait 5 months for a delivery they have paid for!!? They could not locate missing items and are refusing to refund me!! Do not order from this company”

Posted 4 years ago

“Love finding the exact same mirror and size in TK Max for £129.99 which Home Direct 365 claims is £299 in their sale and usually £449.”

Posted 4 years ago

“AVOID this company. Shocking service from this company. Absolutely appalling level of customer service from their staff member Louise. Unhelpful and very possibly dishonest. I most certainly can not recommend this company. My recommendation to any potential purchasers is that you buy elsewhere and save yourselves a tremendous amount of grief and upset. This company simply does not care.”

Posted 4 years ago

“I feel validated that I've seen other recent reviews for this company. avoid!!!! When I was sent my delivery info, it had the name Alan on it and was scheduled to go to Scotland… I live in South Yorkshire I emailed 7 times with no response I finally received my order and you would think that’s where the story ends. Randomly after 3 months, another duplicate delivery arrived. No receipt with details on how I can return. I email them every day at least twice a day to tell them to come and collect this order that is sat in my kitchen in the way…. And guess what., No response. worst customer service ever”

Posted 4 years ago

“Terrible service have had to wait 4 months for my order only for them to deliver with missing items not happy will never buy from them again”

Posted 4 years ago

“Awful experience. Received broken mirror. Waited 3 months for a replacement. Terrible customer service, rude and unhelpful. Asked to cancel and was told I’d have to cover return postage (£48). Anyway finally received replacement and broken one collected. Mirror is distorted and unusable. Avoid avoid avoid.”

Posted 4 years ago

“Terrible service. Ordered a mirror 10th September and for weeks and weeks I was informed the item is in stock and with the transport department. I was FINALLY given a delivery date for 23 10.19, which did not arrive. I was then told that the item actually isn't even in stock. This company is a scam. If I do not receive my refund immediately will be taking further action.”

Posted 4 years ago

“customer service, price, delivery, returns & refunds all disgusting & disrespectful & a rip off”

Posted 4 years ago

“WARNING!!! - DO NOT BUY ANYTHING FROM THIS COMPANY!!!!!!!! ABSOLUTELY DISGUSTING SERVICE, EXTREMELY POOR QUALITY PRODUCTS-AT EXTREMELY OVER INFLATED PRICES, EVERY ITEM THAT I HAVE PURCHASED FROM THEM - OVER £3500- At Way over priced items due to such poor quality- on EVERY ITEM!, incredibly late delivery, assembly (& staff being incompetent & making me feel very uncomfortable in my own home) delivery time-over 16 weeks- way over promised time & -I was told the item I had paid for will take another 16 weeks after the -16 weeks I’ve already waited. Zero help with customer service other than rudeness & being told it’s actually my fault & my duty to report via e-mail & images etc that items are delivered completely broken & extremely faulty -When the driver & assembler has clearly told me he had reported the item as so badly faulty need to be replaced. NEVER purchase anything from this company, they are frauds & rip off merchants”

Posted 4 years ago

“Absolutely rude and unprofessional especially Lisa who was patronising. Called to enquire as to the status of an order placed 6 days ago to be told it will take 21 days. Explained I had called before ordering to check stock status and told it would be dispatched immediately but apparently I had misheard. I explained I had not and wanted a refund to be told did I want it now or in 21 days. Won't buy a thing from them again or recommend them to anyone. Lisa clearly needs to understand what customer service is as she is a liability to the company....”

Posted 4 years ago

“I wish I could give no stars. Worst customer service I've ever experienced. Do not get involved with this Mickey Mouse set up, they couldn't find their arse with both hands. You will regret ever placing an order with them. They recommend phoning up before placing an order online to check if it is in stock. They say the item is being delivered from their UK-based suppliers (what on earth take a months to arrive from one place in the UK to another? And surely they'd get it sent straight to the customer?)They then admitted that the item comes from abroad. Their emails often arrive at odd times for the UK and are poorly written. The stock they say they keep in the UK is shipped over from China which is why everything takes so long. After many, many emails and useless responses from them I'd had enough and decided to cancel so emailed to ask them to confirm cancellation. Of course, they couldn't do it, I had to phone up instead and speak to a rather abrupt woman who kept complaining that I was talking too fast and she couldn't understand me, despite us both speaking very clear English. I think the refund is being processed but I've had nothing I'm writing to confirm it and I'm to wait 'a while' for the refund to appear. Nothing but a pain from start to finish. AVOID!”

Posted 4 years ago

“Avoid! Ordered over 2k of furniture in January. I had used a similar company previous and knew the wait time could be ridiculously long so used the finance option as they don’t take any money until you have taken delivery rather than part with all that money up front then wait months for my furniture! They insisted all items had to be delivered together and some were out of stock which wasn’t a problem as one of the rooms wasn’t ready till March anyway. Eventually after much chasing delivery was arranged for the second week in March. The day before they rang to say as the dressing table stool was found to be broken on inspection they would now be unable to deliver until another stool arrived which would be the end of April! My husband works 4K miles away and he was home especially to be here when the furniture arrived. I argued this point and that we could really live without the stool please just send the other larger 10 items. Eventually they made an exception and agreed. The delivery arrived, the delivery team had to assemble the wardrobe which I had believed to be fully assembled and they couldn’t get the top part on straight or the doors to align properly. The living room glass mirrored furniture had a lot of glue marks but I decided to live with it. After about an hour the delivery guys said they couldn’t make the wardrobe any better so we signed the delivery docket. At the end of April the stool arrived and was broken. I was told to throw it away and they would order another one. At this point after many attempts by my husband to align the wardrobe doors I complained about it and they eventually agreed that when the stool was delivered the delivery man would try to sort it out. Move forward another month I received a call to say my stool would be delivered the following week. The guy turns up tries in vain to sort the wardrobe out with no joy. I ask him to bring the stool in and I’ll get back onto the customer care team regarding wardrobe. ‘stool? What stool?’ There was no stool on the truck!! Bearing in mind we are now in June!! He rings the office and she says no the stool won’t be here till July! Anyway I managed to get 10% refund on the wardrobe but to be honest I paid £850 for a wardrobe that I feel is worth about £350 so £85 refund isn’t great. I’ve decided to cancel the order for the stool as 6 months is a bit of a joke to wait for anything!”

Posted 4 years ago

“Absolutely poor customer service I wish there was an option to select -1. This company has dissatisfied/disappointed / stressed me out so much . I need actually help to sort this matter . They have sent me the bed with no 3 screws when the bed requires 10 screws. Three wks now I have sent 7 emails . They finally sent me screws really tiny ones that just doesn’t fit the bed at all. I then requested them to send the right ones and send the picture of the right screw . But the have literally replied back this “”Hi, Thank you for your email. As advised we do only use one type of screw for all beds, have you made sure that you are assembling the bed correctly?””” They have sent this reply ... seriously !!!! It’s been 4wks now I’ve been sleeping on just mattress without bed.”

Posted 5 years ago

“Got to be the worst shopping experience I have ever had. Ordered bedroom furniture the 3rdweek in February 19, was advised 1 itemwas not in stock until end of April. I accepted this and went ahead requesting all items were delivered together. My money was taken and I received a confirmation email. I heard nothing until I decided to contact the company 3rd week in April. I was advised that my furniture had a confirmation date of the week after although I had not been advised. Anyway I didn’t argue as I wanted the items. They arrived a day b4. Lucky I was in as I had no call. All the pieces of furniture were damaged. I immediately called the company who apologised and asked if they gave me 40 compensation would I accept them collecting the items and replacing. I asked them to promise I would get the furniture ASAP. They gave me a date of the beginning of May so I accepted and kindly stored the items I had in my back room. I heard nothing again and contacted the company who then said there’s a delay and I am now looking at the end of May ( bear in mind this was an order from 3rd week in feb ) With this I requested to cancel the order and refund request An email arrived to state they will arrange collection I asked when I get my refund and was told when the goods are in their warehouse? Again I heard nothing my husband then took over communication and was offered a collection day of 3rd of May I received an email to say that I had turned Down a collection date? Which I had not. Did they come to collect the furniture that is now boxed up in my hallway.... no. So here I am. Still no bedroom furniture. Still no collection of damaged goods and no refund3 months later. The funny thing is I found the furniture on another site who advised all is in stock within 14 days for delivery But dealing with this company has put me off I know this is a long review and reviews seem to be a mixed bag here But I would never ever recommend this company There is no communication at all so now I have a load of broken furniture and they have stolen my money That’s how I see it Order from this company if u dare”

Posted 5 years ago

“The site has amazing furniture but my experience was extremely poor. I ordered a TV cabinet in January 2019 and only this week has my order been resolved ( April 2019). The cabinet took over 8 weeks to be delivered and when I received it, it was damaged. It then took several weeks (5)to get a replacement. Numerous emails from myself to customer services and calls. Lack of communication or a slight discount for the length off time waited of inconvenience.”

Posted 5 years ago

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HomesDirect365 is rated 3.4 based on 483 reviews