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Hotter Shoes Reviews

2.3 Rating 595 Reviews
28 %
of reviewers recommend Hotter Shoes
2.3
Based on 595 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Hotter Shoes Reviews
Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
48
Anonymous
Anonymous  // 01/01/2019
I buy Hotter shoes because they are meant to be made in the UK and up to now they all seem to have been, but I have just bought a pair of PORT shoes and they are made in China. Why do they not say where they are made in the brochure. Anyway after about 15 pairs of shoes there will be no more.
Helpful Report
Posted 9 years ago
My husbands mother regularly bought my husband Hotter shoes for xmas. The last 3 pairs have been dreadful. The last pair totally disintegrated on both the sole and around where the sole is attached to the shoe. Hotter customer services do not wish to know about it. they have said that because they were bought by a 3rd party their guarantee is not transferable. My m. I. l has now passed away so she is unable to contact hotter herself.. Absolutely deplorable customer service. I am thinking of contacting Trading Standards over this. Would NOT buy these shoes ever again.
Helpful Report
Posted 9 years ago
Hotter conditions state: "If you wish us to exchange your goods the return shipping is free, however, if you are returning them for a refund using our pre- paid service we will charge you £2.50 to cover our costs" They neglect to mention that they also deduct the original postage costs, so returning my boots cost me £4.50 + £2.50 = £7. Very misleading, I wont be dealing with them or recommending them.
Helpful Report
Posted 9 years ago
I thought I was the only customer to complain about the deteriation
Helpful Report
Posted 9 years ago
I ordered a pair of boots in the first week of November. They had to be backordered and were finally shipped out on November 26th. That's OK, but then I got a phone call saying they couldn't be delivered - a first for me - I asked why and got no answer except they couldn't be delivered, so they would have to ship them out again. I called a few days ago to find out where they are and ask if I could track the delivery. All I got was, "They should be there any day now." How unprofessional and vague! If these boots don't fit and have to be returned, (as happened to me with another pair of boots from Hotter) I will take my business elsewhere. I was told this last time when I called that the label had fallen off the package and that's why they couldn't be delivered. They neglected to tell me that when they called the first time. It is now Dec. 22nd and I am still waiting for these boots!
Helpful Report
Posted 9 years ago
I didn't have a problem with their actual shoes but they have the worst customer service I have ever experienced in at least a decade of online shopping. They refused to listen to or believe my concerns about overcharging and the issue took months and numerous emails and phone calls to resolve. I would definitely not recommend this company.
Helpful Report
Posted 9 years ago
I ORDERED hotter shoes three weeks ago and was assured they would arrive within 7 to 10 days. three weeks I am still waiting. WHY.
Helpful Report
Posted 9 years ago
I have bought several pairs of Hotter shoes over the years and I have been very pleased with them. However on the last two pairs I purchased the rubber soles deteriorated and broke up. I have just put on a pair of ankle boots which have only been worn once about twelve months ago and the rubber on the heels just crumbled away. It is such a shame to have to throw them away when they have had such little wear.
Helpful Report
Posted 9 years ago
I ordered a pair of Hotter shoes four weeks ago and have just been informed, on my fourth phone call to the company, that they are no longer available. On my third phone call, I was informed that they were going to be dispatched the next day. Obviously not. Why it took four weeks to be told that they were out of shock is a mystery. Plus, I have had to contact them and have received no communication. They clearly have major problems with their stock control and dispatch.
Helpful Report
Posted 9 years ago
Please do not waste your time ordering from this company. I placed an order on the 20th of September for shoes required for a holiday on the 30th September. Surprise suprise it's now the 15th of October and I'm still waiting. Would not normally have bothered so much however received my credit card statement and my account was debited on the 10th of October. No emails nothing. I order a lot online and this is the poorest customer service ever!!!!!!,
Helpful Report
Posted 9 years ago
boots ordered and paid for in store 10/9/15 still not delivered, its now 12/10/15. Calls to the store pointless all I get is they will be with you soon. Hotter customer service tell me they will pass this matter to a manager, I am not holding my breath.
Helpful Report
Posted 9 years ago
I regret to inform you that the service at your outlet at Burleydam Garden Centre,Chester Road, Little Sutton was appalling. This was totally in contrast to our previous excellent experience of dealing with your Company. The assistant at Burleydam was extremely rude,sarcastic ,belligerent and very unhelpful. Her attitude towards us caused amazement to passers by and to us,we could not believe that someone could be so offensive. As a result we left without making any purchase.
Helpful Report
Posted 9 years ago
Deplorable, shocking, inefficient sickening service. The worst in the land!!!
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Posted 9 years ago
My 82 year old mother in law bought Hotter sandals from Romford but found them unsafe to walk in. She went back to shop to ask to exchange them but couldn't find her receipt (she paid in cash). She was refused an exchange because the shop didn't register the purchase on their system! What does that mean? If the shop assistant didn't register the sale it isn't anyone else's fault is it! My mother in law now has a pair of sandals costing £59 that she can't wear. I think their policy is dreadful! I will be pursuing this matter further.
Helpful Report
Posted 9 years ago
Hotter Shoes is rated 2.3 based on 595 reviews