Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.27

2.3 Rating 595 Reviews

28 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 595 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022

Very Annoyed Ex Customer

Hotter Shoes 1 star review on 17th October 2022

Cole Maynard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a terrible company. Not only did they confirm my shoes were in stock but they even told me after two weeks with no arrival of the shoes, that indeed the shoes were on their way. The following day I received an email to say the shoes were not available. It is no way to treat a customer and had I known the shoes actually were NOT there for me I could have chosen an alternative pair. They did nothing to make me interested in future purchases. It is totally unacceptable to treat your customers this way. I have seem similar shoes which I ordered and they could have suggested an alternative after my complaint but no such thing.”

Helpful Report

Posted 8 years ago

“Bought a pair of leather boots at their sale on 26 November 2015. I was cleaning the soles today (5 Aug 2016) and saw that both have a deep split right across the sole! I see that many other reviewers have had the same problem. I will never buy from them again.”

Helpful Report

Posted 8 years ago

“I ordered (and paid for) two pairs of Hotter shoes from their website. These were not delivered to me and the tracking information I was given was completely untrue. Despite the fact that the carrier returned the shoes to Hotter without them ever having reached me, Hotter have been completely incompetent in rersolving the situation. Their "excellent customer service" (which they trumpet on their website) was seriously lacking with disinterested call centre staff giving no explanation of what had gone wrong and, making no effort to effect a refund. Trying to get through to Hotter by telephone is a nightmare as they obviously do not employ sufficient numbers of staff to answer the phones. I shall not be using Hotter again. What a let down!”

Helpful Report

Posted 8 years ago

“The shoes are very comfortable. However. Every single pair I have bought have only lasted a few months before the soles split. Given up with Hotter!”

Helpful Report

Posted 8 years ago

“Customer service poor.Ordered sandals online which were available,only to be sent an email next day to say out of stock.Was told they would be available a week later if I wanted to wait.I decided to wait and two weeks later I phoned customer service to find out where my order was. I was then told they would not be getting any more in. If I hadn't phoned up I would still be waiting-not good enough.”

Helpful Report

Posted 8 years ago

“Hotter shoes may be ok if your feet are cold, but all that padding (they say needed for the "comfort"element), ensures your feet are on fire! Really not suitable for every day shoes in my opinion. Perhaps ok if your heating at home breaks down and you need heat. Dreadful experience.”

Helpful Report

Posted 8 years ago

“To quote from your website "EVERY pair of Hotter shoes that leaves our UK factory is backed by our 100% guarantee." This is not true. I bought my sandals from an independent retailer and although they rub open sores on my feet you will not honour the guarantee. What you have written about the 100% guarantee is misleading. It should read "Only shoes purchased direct from Hotter are eligible for our guarantee." Are you going to change it or continue to lie and mislead.”

Helpful Report

Posted 8 years ago

“Soles of Hotter shoes disintegrated .........this is the third pair ........will not be buying Hotter shoes again .”

Helpful Report

Posted 8 years ago

“Shoes sole and heal totally disintegrated when e mailed complaint they were not interested at all,will definitely not buy hotter as gain very very inferior quality”

Helpful Report

Posted 8 years ago

“2012 pair is shoes hardly worn sole is split will never buy a pair of your shoes again Went into Merryhill store to be told could do nothing customer service none exist”

Helpful Report

Posted 8 years ago

“After battling with the internet to place an order, rand the customer service line and a very nice lady in Liverpool did the order for me WELL DONE THANK YOU YOU WERE BRILLIANT. Arranged to have them delivered to store in Llandudno and was assured there would be plenty of time for them to get there, as I was going to be there the following week. Ordered Wednesday 1 June. On arrival in Llandudno Tuesday 7th June, they weren't there. Went again on our last day Friday 10 June, not there. The really helpful lady in the shop checked her computer and said the order hadn't even left the warehouse yet? So in 10 days you weren't even able to pick pack and despatch something to your own store. Unbelievable. The ladies in the Llandudno shop were excellent,they sourced replacements for me in the shop and I was very pleased with their actions. You back room ordering and warehousing procedures must be in a terrible state. You shouldnt offer a serivice that you cannot provide. Love your shoes, your staff are brilliant, you processes and timing are not good enough in todays e shopping environment, Its too exhausting to use you.”

Helpful Report

Posted 8 years ago

“A very strong odour coming from my new pair of hotter shoes”

Helpful Report

Posted 9 years ago

“I Just purchased Hotter shoes and cannot they have smell of cats wee on them have put them outside three days now and still there”

Helpful Report

Posted 9 years ago

“After using Hotter online for years, I have to report my disgust that they took money from my account on 23 May and on 4 June, I have yet to receive my shoes! I have tried phoning and waited on a line for 10 minutes listening to stupid music and have emailed them twice to no avail. I won't be buying from Hotter again!”

Helpful Report

Posted 9 years ago

“First, the order took weeks to arrive. Next, the shoes were like cardboard..nothing "soft" about them. There was no arch support whatsoever and they were abysmally uncomfortable. Pay Less has better shoes for a lot less...ugh!!!!”

Helpful Report

Posted 9 years ago

“Purchased 2 pairs of Chile shoes recently to be collected in store. I went to the Nottingham store to collect them so that I could look at them try them on before leaving the shop. Although the shoes fitted I was very disappointed with the quality of the shoes. The leather was unlined and the shoes themselves offered little support to my feet whilst wearing them. The insole was also of poor quality and offered little cushioning. As the leather was unlined it became obvious to me that over a period of a few weeks the shoes would stretch so much that they would become unwearable as my feet would be sliding all around the shoes themselves, and so the purchase price of £65 would be £65 wasted. I had my money refunded for both pairs. I went to another shop and purchased a pair of sandals paying £80, but do feel confident that the quality of those goods, leather, construction etc. means that I will be wearing them in comfort several years from now. Personally, I would rather pay a little more initially and obtain a pair of shoes that I know will last more than a few weeks or months. I have bought several pairs of shoes over the years from Hotter but if I am honest with myself only one of these pairs has lasted well and that it from the Jewel range.”

Helpful Report

Posted 9 years ago

“ordered 5 pairs of shoes. They did not let me know one pair had been discontinued, or notify me when shipped and a very long customer service phone wait and it took over two weeks to receive the shoes. They were all too short and I always wear the same size of shoes, I returned all four pairs and usps tracking told me when they were received by company. It was three days before they were checked in and started credit process. They said I should receive credit soon but will not say when and I am still waiting.”

Helpful Report

Posted 9 years ago

“hotter shoes are very poor quality where are they being made these days my latest pair have started falling apart after less than one weeks wear As I have had these shoes a while and.no receipt I have moved house and changed my bank and can not produce them As I still have three pairs of shoes and two pairs of sandals that are unworn in the original boxes with Hotter printed all over the shoes that should be good enough.I am not the only one with this problem as there are numerous posts on line about disintegrating hotter shoes so no receipt no help an easy get out.”

Helpful Report

Posted 9 years ago

“Has anyone experienced my situation. I received the ordered shoes and was pleased with what I saw. However, when I opened the box a horrendous odor was released. The best I could describe was a gassy chemical smell. I put them outside on the porch. After a week or more when I checked the shoes they still gave off a strong odor. I called the customer service and was told that there should not be any odor. I asked if they were a synthetic and was told they are leather. The sent me another pair. Same situation and out on the porch they went. After two weeks I convinced myself there was an improvement and wore them. My eyes started to burn and I did leave them in my bedroom overnight. During the night I became really ill with a really strong allergy attack. This is a bad situation and should be addressed. Hoping the Co. reads these reviews, however they will be hearing from me.”

Helpful Report

Posted 9 years ago

“I bought a pair of Mystery boots on 25/09/2015 for £95 hoping the price would confirm their comfort and warmth. They were the coldest boots I have ever had and, to add insult to injury, the zips started to unravel and phoned Hotter to check about returns and at no time was advised that I could take them back to the sort to be refunded. I was sent a postage paid label which was good and posted them on the Monday. It took almost 2 weeks for them to confirm receipt (which I will admit may have been Royal Mail). There was another phone call in which I was told I could have credit for them but because it had been back in September that I had bought them (but had not worn them much bearing in mind that it wasn't cold then and they weren't the warmest of boots anyway) I would only be allowed to have vouchers to the same amount. Miffed but was well aware that Customer Service were going to stick their heels in when I requested a cheque and was refused, so accepted rather than have the boots back or a replacement pair. It took another week to get the vouchers to me. I have been in to the Hotter branch instore at Gloucester Garden Centre (where I bought them from) and the two ladies in there could not have been more pleasant and helpful. Sadly I was told that, I had I returned them there, I would have had a refund onto my card but the time was past. I have bought 2 pairs of sandals in the 2 for £95 range and am keeping my fingers crossed. It is the last time that I will buy a pair of Hotter shoes, so yet another customer lost. Do they not read any feedback for see what customers are saying ??”

Helpful Report

Posted 9 years ago

Hotter Shoes is rated 2.3 based on 595 reviews