Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.26

2.3 Rating 605 Reviews

27 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 605 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 30th August 2025

Anonymous

Hotter Shoes 1 star review on 19th November 2022

Very Annoyed Ex Customer

Hotter Shoes 1 star review on 17th October 2022

Cole Maynard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a pair of trainers 24th October and still not received them as of 15th November. I went into Hotter shop in Guildford and got ignored by three members of staff chatting behind the counter. Asked if anyone serving and I presume was the manager, didn't bother to look at me, but said under her breathe to the other two "can some one serve that person". Won't be going back.”

Helpful Report

Posted 9 years ago

“I ordered a pair of nubuck boots. First pair of boots with too many defects to mention. Second pair were just as bad.”

Helpful Report

Posted 9 years ago

“Sandals bought for my husband 4 years ago were left in the wardrobe. When I realised this last year, he told me that they had rubbed sores on his feet just under the outside ankle bones. I tried to stretch them and he wore them again. They did this again and I photographed his feet and sent these photos and the sandals back to Hotter explaining the situation. They sent them back again saying there was no fault. I tried again to stretch the sides but they are stitched in a way that makes a ridge, which is what rubs his foot. This happened again. Now I am going to remove the stitching and I think that will make them more comfortable. However, I do not think my husbands will be persuaded to try them again. Certainly not on holiday!”

Helpful Report

Posted 9 years ago

“I bought a pair of your cloud shoes and took them on holiday with me instead of my sketchers, it was a bad mistake because they made my feet sore and I have ended up with a black big toe nail. I could hardly walk in them and the top of the shoe put pressure on my big toes, unfortunately I didn't take my sketchers with me and had to put up with the pain,”

Helpful Report

Posted 9 years ago

“Ordered two pairs of shoes from hotter extra wide fit still to small retuned shoes to our local branch. When we checked the refund found hotter had deducted £7.00 have sent them several e-mails and have had no explanation what this charge was for.”

Helpful Report

Posted 9 years ago

Helpful Report

Posted 9 years ago

“I love the Mary Jane style of shoes. The Hotter ones look lovely and i have bought several pairs in different colours. Every single pair, whether I wear them often or infrequently, have had the sole disintegrate after a short time. This is not acceptable for the price Hotter charge. I will never buy them ever again”

Helpful Report

Posted 9 years ago

“This is a terrible company. Not only did they confirm my shoes were in stock but they even told me after two weeks with no arrival of the shoes, that indeed the shoes were on their way. The following day I received an email to say the shoes were not available. It is no way to treat a customer and had I known the shoes actually were NOT there for me I could have chosen an alternative pair. They did nothing to make me interested in future purchases. It is totally unacceptable to treat your customers this way. I have seem similar shoes which I ordered and they could have suggested an alternative after my complaint but no such thing.”

Helpful Report

Posted 9 years ago

“Bought a pair of leather boots at their sale on 26 November 2015. I was cleaning the soles today (5 Aug 2016) and saw that both have a deep split right across the sole! I see that many other reviewers have had the same problem. I will never buy from them again.”

Helpful Report

Posted 9 years ago

“I ordered (and paid for) two pairs of Hotter shoes from their website. These were not delivered to me and the tracking information I was given was completely untrue. Despite the fact that the carrier returned the shoes to Hotter without them ever having reached me, Hotter have been completely incompetent in rersolving the situation. Their "excellent customer service" (which they trumpet on their website) was seriously lacking with disinterested call centre staff giving no explanation of what had gone wrong and, making no effort to effect a refund. Trying to get through to Hotter by telephone is a nightmare as they obviously do not employ sufficient numbers of staff to answer the phones. I shall not be using Hotter again. What a let down!”

Helpful Report

Posted 9 years ago

“The shoes are very comfortable. However. Every single pair I have bought have only lasted a few months before the soles split. Given up with Hotter!”

Helpful Report

Posted 9 years ago

“Customer service poor.Ordered sandals online which were available,only to be sent an email next day to say out of stock.Was told they would be available a week later if I wanted to wait.I decided to wait and two weeks later I phoned customer service to find out where my order was. I was then told they would not be getting any more in. If I hadn't phoned up I would still be waiting-not good enough.”

Helpful Report

Posted 9 years ago

“Hotter shoes may be ok if your feet are cold, but all that padding (they say needed for the "comfort"element), ensures your feet are on fire! Really not suitable for every day shoes in my opinion. Perhaps ok if your heating at home breaks down and you need heat. Dreadful experience.”

Helpful Report

Posted 9 years ago

“To quote from your website "EVERY pair of Hotter shoes that leaves our UK factory is backed by our 100% guarantee." This is not true. I bought my sandals from an independent retailer and although they rub open sores on my feet you will not honour the guarantee. What you have written about the 100% guarantee is misleading. It should read "Only shoes purchased direct from Hotter are eligible for our guarantee." Are you going to change it or continue to lie and mislead.”

Helpful Report

Posted 9 years ago

“Soles of Hotter shoes disintegrated .........this is the third pair ........will not be buying Hotter shoes again .”

Helpful Report

Posted 9 years ago

“Shoes sole and heal totally disintegrated when e mailed complaint they were not interested at all,will definitely not buy hotter as gain very very inferior quality”

Helpful Report

Posted 9 years ago

“2012 pair is shoes hardly worn sole is split will never buy a pair of your shoes again Went into Merryhill store to be told could do nothing customer service none exist”

Helpful Report

Posted 9 years ago

“After battling with the internet to place an order, rand the customer service line and a very nice lady in Liverpool did the order for me WELL DONE THANK YOU YOU WERE BRILLIANT. Arranged to have them delivered to store in Llandudno and was assured there would be plenty of time for them to get there, as I was going to be there the following week. Ordered Wednesday 1 June. On arrival in Llandudno Tuesday 7th June, they weren't there. Went again on our last day Friday 10 June, not there. The really helpful lady in the shop checked her computer and said the order hadn't even left the warehouse yet? So in 10 days you weren't even able to pick pack and despatch something to your own store. Unbelievable. The ladies in the Llandudno shop were excellent,they sourced replacements for me in the shop and I was very pleased with their actions. You back room ordering and warehousing procedures must be in a terrible state. You shouldnt offer a serivice that you cannot provide. Love your shoes, your staff are brilliant, you processes and timing are not good enough in todays e shopping environment, Its too exhausting to use you.”

Helpful Report

Posted 9 years ago

“A very strong odour coming from my new pair of hotter shoes”

Helpful Report

Posted 9 years ago

“I Just purchased Hotter shoes and cannot they have smell of cats wee on them have put them outside three days now and still there”

Helpful Report

Posted 9 years ago

Hotter Shoes is rated 2.3 based on 605 reviews