Hotter Shoes Reviews

2.3 Rating 576 Reviews
28 %
of reviewers recommend Hotter Shoes
2.3
Based on 576 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 53%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Hotter Shoes Reviews
Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

Write Your review

Tell us how Hotter Shoes made you happy
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
48
Anonymous
Anonymous  // 01/01/2019
I ordered 2 pairs of shoes and the money was taken from my account. I returned them 2 days later as they didn’t fit and 3 weeks later despite numerous emails I have heard nothing. The reruns service is appalling and they do not bother to reply to emails. I will never buy anything from them again. Back to Sketchers for me
Helpful Report
Posted 3 years ago
Hi I rang this morning when I realised my shoes weren't going to be delivered even tho paid next day delivery. Spoke to a lovely lady who removed the extra next day delivery fee and added 10% discount too and said my shoes would be delivered tomm. Kept checking my emails not received any confirmation of delivery tomm so thought I would ring again before they went home, got a lady who said maybe delivered but not guaranteed, she was working from home with the television blaring loudly in the background whilst on the phone to me. Not very polite or professional. I will see if my shoes turn up tomm but not holding my breath. This has happened before....wheres your professionalism Hotter ??
Helpful Report
Posted 3 years ago
Bought a pair of ladies Dew in March 2020. Nice looking shoes. Walked 1 mile and got blister above right ankle. Two weeks later walked the same mile, got a revived blister above right ankle and a new blister above left ankle. These shoes used to be comfortable straight out of the box, but last 3 pairs not so. Have bought Hotter shoes since 2001. No longer. Waste of money. Last pair.
Helpful Report
Posted 3 years ago
Their service used to be great - but now it is appauling. Delivery times are always well into 2 months from placing order - never 5-7 days as they reckon. When you order everything is available but as soon as you pay and place order - its never available and takes months. They give you a delivery date and then come back a few days before suppose to despatch and then its another month delay and so on and so on. The only good thing about hotter is the product is still good - but with all the bad service etc somehow the product is not worth it.
Helpful Report
Posted 4 years ago
For the last few years I've exclusively bought Hotter shoes. They would also deliver to my work. But a few months ago they failed to deliver to my work, they took my money and didn't notify me they hadn't shipped my shoes, and I had to contact them to get my money back. I still wanted the shoes but they told me they can't deliver to my work address (that they had previously delivered to and where I never get a y problems delivering anything, it's central London). I then went to a shop to get a pair of shoes. The shoes fell apart after a few months, and I still thought I would give Hotter another try and try and deliver it to a different also central London address, where no other company in the whole world has any problems delivering to. I again didn't receive my package, not a word from them, and they took my money. Had to contact them again, and they simply told me they never took my money (then where is it!?) and they can't deliver to this address either. Maybe I've been somehow blacklisted? I mean they can't be this incompetent in delivering their product to central London can they? Well I told them my money is gone, and I'm sure they'll refund me. But so disappointing to see a company not caring to take care of their customers one bit. I think I'll go with a different company now, I give up. Your shoes fall apart after a few months anyway.
Helpful Report
Posted 4 years ago
Terrible customer support. Bought a pair of Tamara Boots size 5 in Maroon colour online for £42 which were delivered after few days. Opened the box to double check colour and size and it looked fine. But when I wore the boots recently it caused me so much discomfort and pain. I called customer service to arrange a replacement for wide fit but they said its not available. I then asked to arrange a return but they slapped me with a strict 30 days return policy and refused to arrange return. I explained the reason for delay because I only wore the boots now and experienced so much pain. I was just a week over 30 days windows. The boots are clearly not suitable for my feet and its totally unfair to expect me to take the loss of £42 to my chin. Distance selling regulations allow me to replace a product that's not suitable but they ignored me. I'm now going to open PayPal dispute and will do everything to ensure they don't get away with my hard earned money.
Helpful Report
Posted 4 years ago
I am so annoyed that Hotter state free delivery as if you return items they deduct DELIVERY and returns from your refund. I did e-mail them rather than write a review but I am sure a robot replied. Look at bad reviews that state either phone or e-mail them rather than replying online. I will not be buying from Hotter again. I only returned these boots as they did not fit!
Helpful Report
Posted 4 years ago
My very first purchase from Hotter, comfortable men’s casual shoes. However the sole split after very limited wear. Sent photo to Hotter who confirmed that shoes advertised as having “durable and flexible sole” should not fail in this manner. By sending a photo of the box which I still had, Hotter were able to advise me of the date of purchase and method of payment. However, they refused to help me further (whatever that means), unless I paid my credit card company for a duplicate statement showing the purchase. Do not want to throw good money after bad, so will simply avoid Hotter in the future and advise others to tread with Caution
Hotter Shoes 1 star review on 25th January 2020
Helpful Report
Posted 4 years ago
My very first purchase from Hotter, comfortable men’s casual shoes. However the sole split after very limited wear. Sent photo to Hotter who confirmed that shoes advertised as having “durable and flexible sole” should not fail in this manner. By sending a photo of the box which I still had, Hotter were able to advise me of the date of purchase and method of payment. However, they refused to help me further (whatever that means), unless I paid my credit card company for a duplicate statement showing the purchase. Do not want to throw good money after bad, so will simply avoid Hotter in the future and advise others to tread with Caution.
Hotter Shoes 1 star review on 25th January 2020
Helpful Report
Posted 4 years ago
Soles of several pairs of hotter shoes have disintegrated while cheaper shoes bought around the same time are absolutely fine
Helpful Report
Posted 4 years ago
I agree with others comments about customer care. I returned a pair of shoes to store in and they said that they would ask for a replacement pair to be sent to me. So far so good as they came the following day. The staff in store were very helpful. However, sadly these shoes did not fit so I returned them on 14 Dec asking for a wider fit in a half size smaller. I did not receive a pair and have had no end of trouble getting through to the helpline so resorted to emailing customer services. Today I received a cheque less the amount for postage. Hotter thinks that this is a good way to treat customers. I for one won't order on line again if their system is broken like this. I have written to them expressing my concerns but doubt I will get a reply.
Helpful Report
Posted 4 years ago
Absolutely terrible customer care for deliveries. Hotter completely seem to abdicate any responsibility for the delivery company who keep failing to deliver according to my instructions. Despite calling Hotter about the delivery instructions they keep failing to deliver the item. Totally at a loss as to what to do and will never ever but another product from them.
Helpful Report
Posted 4 years ago
Been delighted with Hotter shoes for years, especially Jewel and Leanne. Went to shop today to buy some more. Nothing like former quality. So disappointed. Will treasure pairs I have and then look elsewhere.
Helpful Report
Posted 4 years ago
Ordered slippers as a Christmas gift for my mom. Received them on the 29/11/2019. My mom liked them but they were too big. Contacted Hotter on 2nd Jan 2020 who told me I could not exchange them as I’d purchased them before 1st December. I explained I would go into my local shop to exchange them to avoid postal charges but still they refused. It seems that they only class purchases made after the 1st December as Christmas gifts! Very annoyed as slippers were expensive.
Helpful Report
Posted 4 years ago
Best place to buy hotter shoes to avoid disappointment - Ebay they arrive when they should and if they fall to bits after a short while you haven't paid much money for them. Sick of waiting for them to be shipped. I am buying from gabor in the future.dee
Helpful Report
Posted 4 years ago
Ordered a pair of boots in December they couldn't be despatched until 6th January. There was a problem with the PayPal request . Hotter emailed my work email address. I did not pick up email until 8.1.20. So I called them straight away with my card to pay. I was informed that because of the delay over the new year period that my long awaited boots had been sold to someone else. The new despatch date would be 27.1.20 while I am away on holiday without my new boots that I wanted to take with me. I person on the phone couldn't give a toss about it. I think I might get footwear elsewhere even if I have to pay more.
Helpful Report
Posted 4 years ago
I purchased a pair of Whisper boots over a year ago. I love them they are so comfortable. I decided to purchase another pair this Christmas for 93.40. Unfortunately I ordered the wrong width. I contacted them to correct my mistake but was told they had already been sent even though I had not received notice they had been sent. The boots were on sale when I went to exchange them and I asked if I could have the sale price. Hotter said no so I exchanged them for a pair of shoes that were on sale for 45.00. When I received my credit it was for $6.00. I contacted Hotter again to ask why I was only credited 6.00 when the shoes I was getting were significantly less than the original pair and was told the price was 77.40 when ordered the original pair. Why would I agree to buy something today for the price it use to be instead of todays price. This is no way to do business. Awful company!!!
Helpful Report
Posted 4 years ago
“Hassle Free” return policy. I returned these shoes weeks ago and they say they haven’t even received them yet. Meanwhile I am out 180 dollars And being charged interest. They say hassle free but keep in Mind they’re in England so it’s going to be a hassle
Helpful Report
Posted 4 years ago
Why do Hotter foist suede & nubuck on us especially with the wet British climate & long rainy winters. Oh, of course, it is much cheaper & doesn’t last!! Quality at Hotter is really poor these days. But PAVERS, CLARKS, SKECHERS, GABOR, ECCO, REIKER, JOSEF SEIBEL are all superb-quality shoes with classic designs in smooth leather that don’t disintegrate & they are also much cheaper than Hotter too and they last well. Why does Hotter have such an ostrich mentality that ignores feedback?
Helpful Report
Posted 4 years ago
I bought some slippers as a Xmas present, unfortunately myhermes lost them in the post, after waiting for them to turn up for 1 week, I asked Hotter to send me out another pair, a week passed and still no email despatch notice, I called again, the lady said she will send out a pair as a priority, a week passed, still no despatch email confirmation, called today to chase it up, unfortunately they are now out of stock. If you find yourself in this position I suggest cancelling the order and reordering again online, that way you take out the human error from office staff
Helpful Report
Posted 4 years ago
Hotter Shoes is rated 2.3 based on 576 reviews