Hotter Shoes Reviews

2.3 Rating 575 Reviews
28 %
of reviewers recommend Hotter Shoes
2.3
Based on 575 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 53%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Hotter Shoes Reviews
Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
48
Anonymous
Anonymous  // 01/01/2019
Well, I returned a pair of sandals as they didn't fit, that was 31st July 2020. I returned them to a Hermes drop off store, have a receipt, and tracking still says we have your parcel and its on its way back to Hotter. Really? I have sent several emails, no response at all. I have been a customer for several years now, That's it I'm afraid.
Helpful Report
Posted 3 years ago
I have been trying to return a pair of faulty shoes for several weeks. Various emails and yesterday was asked to stay in between 8am and 8 pm as they would now be collected. Brilliant I thought. However once again disappointed with the lack of service as no courier arrived. These shoes cost almost 100 pounds. Very disappointed
Helpful Report
Posted 3 years ago
I ordered 2 pairs of shoes on July 20, 2020. I never received a tracking number or proof under my account that this order was ever placed. I was confused so I called and emailed several times for confirmation and updates, but NO response. One pair arrived a few days ago. Upsettingly, these shoes were scuffed up, smelly, and had obviously been worn. Today, someone finally answered my call. I told him I had returned the shoes because they were faulty and used, and to please credit me for the shipping charges. His response to me was it's up to them and asked me if I wanted to cancel my order for the other pair of shoes and I said yes. This company had really gone down and needs to get its act together. I used to love this shoe company. Other companies are now operating fine during this pandemic, so there is no excuse.
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Posted 3 years ago
Was originally recommended to buy Hotter shoes by my podiatrist. I still have some of my oldest purchases, which were fine. The soles of my last two pairs soon started to split and then completely crumbled and disintegrated while I was walking. I now learn that this has been a known problem for several years.
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Posted 3 years ago
Impossible to contact company by either email or phone to obtain refund for postage costs on two pairs of faulty sandals - seems a deliberate policy not to refund postage even when goods faulty- what a scam! Will not be shopping with Hotter again.
Helpful Report
Posted 3 years ago
Ordered 2 pair of shoes 6 weeks ago. Took 18 days to get the first pair and still have not received the second pair after 6 weeks. Called customer service a month ago to inquire about the second pair and was told they should ship soon but still haven’t received them. Sent an email inquiry 2 weeks ago, they indicated I would get a response within 48 hours. Never received that response and have not been able to reach anyone on the phone after several attempts. Very disappointing! I will not order from them again.
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Posted 3 years ago
Comfortable but soles are very flimsy especially some sandal styles. I recently fell quite badly I was wearing hotter sandals and I think I tripped over the sole which got caught in a branch
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Posted 3 years ago
I have received a catalogue from Hotter and wanted to change my previous order as the price had reduced on the shoes I ordered in July. I have now been trying to contact Hotter by phone for over a week, calling 6 or more times daily, there is never anyone answering, I don’t think there is anyone working there, I also sent an email and there has been no response to that either. I have now given up....a bad experience from a company who used to be so good, shocking customer service, or I should say no customer service!
Helpful Report
Posted 3 years ago
Terrible customer service and very slow delivery time, DONT ORDER DIRECT FROM HOTTER GO TO THE LIKES OF DEBENHAMS! You will regret if you do. Treated like a criminal and shouted out!
Helpful Report
Posted 3 years ago
Ordered on June 13, 2020. The order was for two pairs. Today is July 30 and still no shoes. I have sent several emails with no response. I talked to two different women who said they would trace the shipment. No response. I contacted the credit card company and disputed the charge. Then I was sent two emails assuring me the shoes would arrive in a couple of days. Still no shoes. The tracking info. shows they have been in Atlanta, GA - 6 days. I just held on the phone for over an hour with no answer. These people should close up shop. Never will I order from them again.
Helpful Report
Posted 3 years ago
Hotter got hidden information about return policy they should tell customers When you return you will be charged. They deducted money from customers after receiving.
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Posted 3 years ago
I finally received 1 pr of shoes ordered 10 wide ordered 4prs. I took one look and the quality was shotty. The leather around the back top ridge was rought. One shoe looked stretched out. Went to try them on and they didn't even allow my foot to get in😲 I had a friend try them on she is a size 8.5. They barely fit. Needless to say I'm sending them back. But wait then I read their is a $7 charge to send back. So you lose altogether $17. The $10 You pay for shoes to ship and the $7 you pay to return the shoes. Never again will I buy from them. A very unhappy customer. Be aware my shoes were made in Mexico per box they arrived in.😲 I should of investigated company reviews on line and I wouldn't have been burned.
Helpful Report
Posted 3 years ago
I ordered 3 pr shoes in May. AmX was charged 5/23/20 still no shoes. I spoke with someone named Chris that was very rude, not helpful at all. Spoke 2 wks ago with Mike who resent order, still no shoes. Very difficult to get anyone to answer phone. One day the proper comeptition will make them wonder what happened. Hotter is not what they once were. Very sad.
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Posted 3 years ago
Ordered a pair of sandals in May. My credit card was charged and I still have not received my shoes. I sent one email, no response. Tried calling customer service, no one answers. Just sent another email. I thought this was a reputable company, that’s why I ordered from them. Buyer Beware!!
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Posted 3 years ago
I spoke with a very unpleasant Beverly. I asked for a status on my 4 prs of shoes. One was sitting in Mexico the other 3prs were not even in the shipping mode yet😤 It took 8 phone calls before this person picked up. I emailed 3 times no response. My first time as a customer. She told me I would have a email within 48 hrs. I will keep you posted. I bought during the buy one get one free event. I asked her if I would be charged full price if another pair didn't shop she said wait and see. 😲
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Posted 3 years ago
One pair shoes one pair sandals ordered at end of May. Received but shoes one very tight one very loose. Sandals OK and kept. Shoes returned on 28.05.2020. and they have been received back. I am now waiting for a refund one month later. Phones not answered, multiple emails not answered. To speed things up I offered to not have a replacement and just go for a refund but this has received no response. Something very wrong.
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Posted 3 years ago
Customer service very poor. Took a month to answer query. Refunds very slow - waiting over 30 days for 3 pairs of shoes to be refunded plus charge postage delivery and returns. Used to be a very good privately owned company - now not one I shall buy from again
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Posted 3 years ago
Rubbish unreliable company, take orders they can’t fulfill as no stock, no communication and if and I do mean If you get through informed no stock and admit they can’t even email to confirm order cancelled! Shoddy!
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Posted 3 years ago
Returned shoes same day delivered May11th - June 7th still NOT RECEIVED REFUND!
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Posted 3 years ago
Soles on both my shoes and my wifes shoes disintegrated . I have never known this happen with any other other shoe brand. This has happened to several pairs of Hotter shoes and despite them being comfortable I will have to stop buying Hotter shoes.
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Posted 3 years ago
Hotter Shoes is rated 2.3 based on 575 reviews