Hotter Shoes Reviews

2.3 Rating 575 Reviews
28 %
of reviewers recommend Hotter Shoes
2.3
Based on 575 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 53%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Hotter Shoes Reviews
Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
48
Anonymous
Anonymous  // 01/01/2019
Ordered pair of boots December 29th money went out my bank account next day, no boots ,no email , no replies to my enquiries or answer to many phone calls! Not good service.
Helpful Report
Posted 3 years ago
I ordered shoes for mother and received them and she loved them. We ordered two more pairs and only one was received. I sent email to no response and there is no answer when I call the customer service line 866-378-7811 (US). They have great product, I wish customer service was also as pleasant.
Helpful Report
Posted 3 years ago
Order boots online and received. Didnt fit, returned them the day I received. Paid £85. Asked for refund, that was 18th December 2020. So far, no refund and no word from Hotter. Have tried to phone many times....no answer. Sent e-mail....no reply. Hotter in trouble and suspect Ive seen the last of my £85🤑
Helpful Report
Posted 3 years ago
Waited over half an hour with query regarding a return. Impossible to understand what was being said because speech kept cutting out and transmission poor over Hotter's customer service connection. Person cut call off from me. Tried ringing again held on for over thirty three minutes and a lovely lady clearly explained what I needed to know. Please Hotter Executives, if you read this, please do something about the returns advice and customer service telephone connection improvements.
Helpful Report
Posted 3 years ago
This company does not allow you to return an item. I've tried numerous times to obtain a return label by email and phone and was unsuccessful. They never responded and have a 30 day return policy. They are a scam. DO NOT BUY FROM THEM.
Helpful Report
Posted 3 years ago
I placed my order 16 days ago, and have not had any communication from Hotter since the confirmation email that immediately followed my order. I have no idea what the status is. I have sent 3 emails requesting information and have not gotten any response. The phone is never answered. I've been trying to call for days.
Helpful Report
Posted 3 years ago
Hotter sent me 2 pairs in a wrong size, even though the same size and width was printed on the soles. After a rather long and annoying struggle to get their return label, they did receive the package back on December 21. I still didn't get $140 refund to my Visa, nobody answers their 1-866-378-7811, and even when they do, it takes 20-25 min. of their recorded messages, and ...I still didn't get my REFUND, for over a week now!
Helpful Report
Posted 3 years ago
I was ordering from Hotter for a few years, and their shoes were lovely and also a perfect fit, until last November, 2020. Even though the very same size/width was printed on soles, both pairs were at least 1 full size larger, and I had to return them. That's when their endless HELL started - I couldn't get the return label from them for days, nobody responded to my e-mails, nobody answered 1-866-378-7811 during business hours, and as for today, December 29th, Hotter still didn't refund my $140 to Visa, even though they did receive the package over a whole week ago - I still have to pay it promptly...
Helpful Report
Posted 3 years ago
After 30 days and no shoes or response to calls or emails I got refunded by PayPal would never order from them again worst online experience ever!!!
Helpful Report
Posted 3 years ago
My expensive shoes have disintegrated soles after a month. I am so disappointed as I cant afford to buy new shoes till next year and had hoped these would last me. I am so disappointed and digusted with Hotter , will never buy from them again after finding out im not the only one 😢
Helpful Report
Posted 3 years ago
I fell for the buy one get one promotion that apparently was just a scam. The first pair took over a month, and I figured that was due to the virus and shipping. I called customer service and she said "hm, we only shipped one pair." weeks later I got an email saying they were no longer producing the second one. After several years and many good pairs of Hotter shoes I won't buy from a company that is not reliable or does false advertising.
Helpful Report
Posted 3 years ago
Lovely pair of Hotter Shoes, extremely comfortable. Found them at the bottom of my cupboard after forgetting I had them. Wore them once for the day and the soles are crumbling away leaving black powder and clumps over my house. Not happy, will not buy again and will certainly not recommend. Didn't bother contacting Hotter after reading other reviews that they are just not interested!
Hotter Shoes 1 star review on 7th October 2020 Hotter Shoes 1 star review on 7th October 2020 Hotter Shoes 1 star review on 7th October 2020
Helpful Report
Posted 3 years ago
Order a pair of boots on the 17 September they then emailed me they were out of stock I noticed on there web page boots are in stock with next day delivery, I phoned customer services three times but they do not know why they have not been sent out to me yet all they can do is send the warehouse an email and they said they have had no response great customer service.
Helpful Report
Posted 3 years ago
Ordered two pairs of shoes, paid PayPal, received one pair promptly, other pair was delayed, received email saying dispatch on w/c 9th Sept, nothing, emailed to find out why, apparently they are having issues with taking PayPal payments, no communication from them until I chased them. Well Hotter a very long standing customer is walking away. Terrible customer service, I could almost forgive the diminishing quality to support a UK business but not any more.
Helpful Report
Posted 3 years ago
Placed an order with this company but did not hear anything for a month. Telephoned customer service to find out what was happening and was promised they would post the shoes only to be sent another PayPal invoice for the amount I had already paid. I still have no shoes 2 months later. I only get lies and empty promises every time I ring their customer services number which is an international call to the UK as they do not answer any emails. I believe this company is running one of those scams where they hold your money to earn themselves intrest but have no intention of ever providing the goods.
Helpful Report
Posted 3 years ago
Expensive shoes that didn’t last two minutes and twisted ankle!
Hotter Shoes 1 star review on 12th September 2020
Helpful Report
Posted 3 years ago
I have bought lots of Hotter shoes over the years but have found that the soles of many of them have disintegrated after only having been worn a few times. I now discover from reading other reviews that this is a common occurrence with Hotter footwear. When I complained, sending a pair back for them to inspect, I was still fobbed off, which apparently seems to be the way other similar complaints have been dealt with. This was obviously a widespread, serious problem which should have been addressed, instead of being ignored. Extremely disappointing, especially as I always liked their styles, coupled with comfort. And, sadly, Customer Service very poor.
Helpful Report
Posted 3 years ago
Still waiting for a pair of sandals originally ordered in early May. The package took 3 weeks to arrive. Didn't like the color so sent them back, within days, for another color, using the pre-paid label supplied by Hotter. The shoes did arrive at the label address according to my Post Office receipt. It is now the beginning of September. After 3-4 e-mails to Hotter explaining my complaint, and including the receipt number and my customer number, I have heard nothing. I regularly ordered from Hotter--no more! Their so-called "service" leaves me cold. Be aware!
Helpful Report
Posted 3 years ago
I will never buy Hotter shoes again. The soles literally rot away when having been used for a very short time. This is the third pair, get a grip Hotter your composition soles are absolute rubbish. Buyer beware. I sent an email with photos to customer complaints for the first pair, and they were so unhelpful. Never again.
Helpful Report
Posted 3 years ago
I have always had good experience with Hotter shoes. Comfort and fit unbeatable until I purchasedl Ripple sandals they gave blisters on my toes and heels, the bottom of my feet rubbed by the most uncomfortable inner soles after wearing just for a few hours, I'm so disappointed because they looked so nice.
Helpful Report
Posted 3 years ago
Hotter Shoes is rated 2.3 based on 575 reviews