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House Of Fraser Reviews

3.0 Rating 7,454 Reviews

46 %

of reviewers recommend House Of Fraser

Company Reviews

3.0

Based on 7,454 reviews


Customer Service
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Read House Of Fraser Reviews

About House Of Fraser:

We are the leading, national premium department store group in the UK and Ireland trading principally under the iconic House of Fraser brand name through a portfolio of 62 well-invested stores as well as through our rapidly growing web-store, www.houseoffraser.co.uk. The House of Fraser brand is differentiated from other department store groups in the UK by our 160 year history in the UK retail market, our wide geographic reach (across the UK and on-line), our broad range of high quality premium branded merchandise offered at attractive prices, our increasing exclusive House Brand offering and our commitment to providing an imaginative, exciting and relevant shopping experience to our customers.

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Email:

cs@houseoffraser.co.uk

Location:

House of Fraser Unit D Brook Park East Shirebrook
NG20 8RY

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House Of Fraser 1 star review on 15th May 2024

House Of Fraser 1 star review on 10th May 2024

House Of Fraser 1 star review on 10th May 2024

House Of Fraser 1 star review on 27th November 2023

House Of Fraser 1 star review on 16th November 2023

House Of Fraser 1 star review on 11th November 2023

House Of Fraser 1 star review on 11th November 2023

69

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful company, worst customer service ever received, avoid using them, if something goes wrong you will get zero help and support.”

Posted 1 year ago

“After buying Christmas gifts from Frasers I had an expensive zipper to return that was too small on the body, after looking on the website I very quickly noticed that the word refund was not being mentioned, I phoned customer service and asked if I could return an item and have a refund and to my surprise I was told yes just return to the store for a full refund, when I returned to store I was told it would only be a credit note, i said I spoke to customer service whom advised otherwise and the store assistant said that Frasers Return Policy is terrible. I know legally there not doing anything wrong but I paid with cash so expect cash back if returning something that is of no good to me, I will not shop in this store again, I also paid 4.99 for a delivery for an order and 2 items had to be returned and I paid £4.99 again to return them. Never again KL”

Posted 1 year ago

“Order placed on 21 of December for next day delivery (paid £9.99) and after two weeks still waiting.”

Posted 1 year ago

“Worst customer service on the planet.”

Posted 1 year ago

“I placed an order on 19th December and advised that it would be delivered on 21st December. However, I'm still waiting. It is with the courier Evri - apparently! HOF customer service is useless, and I've received 11 email replies most of which are asking form my personal details. Oh, they did give me a refund of £3 - the difference in delivery charge from next day delivery and standard delivery. I sent 2 emails to their CEO's, both of which got blocked. I sent a strongly worded letter of complaint by snail mail to their head office and attached all the emails I'd received from their useless CS. Still no reply to that. In the end, I did get success by posting a message on twitter, and now have a full refund. My message was @houseoffraser The worst company I've ever dealt with. Their customer service is abysmal! My advice is to avoid all dealings with this company. The quicker they go under, the better.”

Posted 1 year ago

“Trying to get @houseoffraser to deliver my daughters #Christmas present ordered 17 December and paid £9.99 for next day delivery. #Support case #6538302. Been offered £5 #refund - no mention of when I can expect my order. #HouseofFraser isn’t the #trustworthy brand you think.”

Posted 1 year ago

“Worst experience ever, Items dumped in the wrong place while I was away on holiday. Not there when I arrived home. House of Fraser are not answering my emails and no apology given. Customer service web chat the worst I have ever experienced. Avoid, avoid. Avoid !!!!”

Posted 1 year ago

“Very friendly customer service”

House Of Fraser 5 star review on 22nd December 2022

Posted 1 year ago

“I have placed an order under order refund and told me that warehouse did not receive remaining items yet as tracking still shows items in transit. I was really shocked and surprised that how come only 2 items received as all of the items sent back in same parcel. Now I am contacting house of Fraser almost every week but do not get any positive response.there is no contact number either to speak with customer services. Such a big brand but very poor customer service. I have done a big mistake to buy from them. I hope someone will read this and help to get my remaining refund back. Thanks”

Posted 1 year ago

“Brought a waistcoat for a funeral and they sent the wrong one. Told them of the issue and they said they would resolve and heard nothing more. Shocking customer service from a large corporation. Prefer to use smaller companies that show you more respect!!”

Posted 1 year ago

“bought some items but 10 days later still not arrived. HoF refusing to refund as they have to wait for courier to respond even after courier claims they have not received parcel. very rude web chat who cut me off when i asked for a refund which by consumer law they cannot refuse. would not recommend buying online from them. no customer service at all.”

Posted 1 year ago

“Horrible costumer service. Item not received and not refunded. Thank god I payed with paypal because house of fraser DID NOT show any signs of trying to help.”

Posted 1 year ago

“Ordered a barbour ladies jacket it was too small Irish website returned jacket I had recept of postage which I emailed to customer services still have not got a refund. I have contacted customer services a number of times and I have to give all details again to different customers service agents it is the worst company that I have ever dealt with. I have asked to have a manager contact me no response from them Do Not Buy From This Company”

Posted 1 year ago

“I ordered some trainers for my mum for Christmas but I received the complete wrong item and so I contacted customer service hoping that they could help me out. Instead, they told me to return the item and that I would still be charged for the delivery fee for them to be shipped to me and the return fee for them to be shipped back. This doesn’t make sense to me as I am paying for something I didn’t order to be sent here and be sent back! I ordered these as a Christmas present a while before Christmas so there was plenty of time for a new one to be shipped out to me. However, they said that they wouldn’t be able to do that for 3 weeks or when they had received the return back. Not to mention that the football boots I received instead also arrived dirty and in ripped packaging so if I had ordered them I still wouldn’t be happy. They told me that they couldn’t offer me anything in return and all that I could do is return the item for a refund. Will absolutely not be using them again!”

Posted 1 year ago

“I have bought clothes October , it’s now mid December I have not received my package and not got the refund . Worst service ever”

Posted 1 year ago

“Wish I looked at these reviews before I bought a jumper on line ..I am having the same problems as everyone else ... something needs to be done ...”

Posted 1 year ago

“Drive to the Carlisle store for Christmas gifts !! Spent alot of money got home only to find a a expensive jumper still had the tag on ! Two young girls in the desk to busy talking to each other now have to travel 45 minutes to have tag removed. Customer service number a joke you ring many times and different times no one answers and your call get cut of after 3 minutes. Dreadful”

Posted 1 year ago

“Clothes were thin and cheap.. had to pay £4:99 for delivery and another £4:99 to return! cannot contact customer support unless it’s one of their pre chosen questions! seriously disappointed.. will not use House of Frazer again!!”

Posted 1 year ago

“The company offered a £50 voucher if you spent above £250. I spent £264 on 23 November but instead of receiving a voucher, I received an email saying they would check if I qualified by 5 December .... well after I received the package. I persued on Twitter and received confirmation of eligibility but they said it could be the end of December before I received the voucher. Surely, the technology exists to check eligibility at point of sale and issue an e-voucher automatically? Customer service unhelpful. Whatever happened to the highly regarded House Of Fraser that didn't behave in such an unscrupulous way?”

Posted 1 year ago

“As per all the other reviews I am now reading - Online returns portal doesn't work and the customer service is a joke. They are actually lying saying that it must be temporarily down! I am in ROI and have to return shoes that didn't fit myself. The website warns that if I use my own shipping method I could be charged import and customs duties so I am hoping this won't happen. Never using this website again!”

Posted 1 year ago

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House Of Fraser is rated 3.0 based on 7,454 reviews