Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

House Of Fraser Reviews

3.0 Rating 7,456 Reviews

46 %

of reviewers recommend House Of Fraser

Company Reviews

3.0

Based on 7,456 reviews


Customer Service
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Read House Of Fraser Reviews

About House Of Fraser:

We are the leading, national premium department store group in the UK and Ireland trading principally under the iconic House of Fraser brand name through a portfolio of 62 well-invested stores as well as through our rapidly growing web-store, www.houseoffraser.co.uk. The House of Fraser brand is differentiated from other department store groups in the UK by our 160 year history in the UK retail market, our wide geographic reach (across the UK and on-line), our broad range of high quality premium branded merchandise offered at attractive prices, our increasing exclusive House Brand offering and our commitment to providing an imaginative, exciting and relevant shopping experience to our customers.

Visit Website

Email:

cs@houseoffraser.co.uk

Location:

House of Fraser Unit D Brook Park East Shirebrook
NG20 8RY

Write Your review

Tell us how House Of Fraser made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

House Of Fraser 1 star review on 15th May 2024

House Of Fraser 1 star review on 10th May 2024

House Of Fraser 1 star review on 10th May 2024

House Of Fraser 1 star review on 27th November 2023

House Of Fraser 1 star review on 16th November 2023

House Of Fraser 1 star review on 11th November 2023

House Of Fraser 1 star review on 11th November 2023

69

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The company offered a £50 voucher if you spent above £250. I spent £264 on 23 November but instead of receiving a voucher, I received an email saying they would check if I qualified by 5 December .... well after I received the package. I persued on Twitter and received confirmation of eligibility but they said it could be the end of December before I received the voucher. Surely, the technology exists to check eligibility at point of sale and issue an e-voucher automatically? Customer service unhelpful. Whatever happened to the highly regarded House Of Fraser that didn't behave in such an unscrupulous way?”

Posted 1 year ago

“As per all the other reviews I am now reading - Online returns portal doesn't work and the customer service is a joke. They are actually lying saying that it must be temporarily down! I am in ROI and have to return shoes that didn't fit myself. The website warns that if I use my own shipping method I could be charged import and customs duties so I am hoping this won't happen. Never using this website again!”

Posted 1 year ago

“Ordered a jumper next day del at £10 extra, a small pair of swimming trunks turn up. Can’t get a refund for the jumper I didn’t get until they receive the trunks back which I had to pay another 4.99 to send. 14 days later I am still happy to take the jumper I ordered but they have refunded the cost of jumper only. So I have paid them 14.99 to spend 55 mins on live chat and send in excess of 20 emails and have nothing. Spent 100s prob 1000s over the years abs will never buy from them again. I cannot be alone!”

Posted 1 year ago

“Ordered a coat on 24th October. Never received package. Queried and they said the delivery was non compliant after sending me a picture of a person handing a package to a different house and also seeing other deliveries to me by the same courier matching my photo of the front door. After chasing again they now say the GPS shows my address and the refund is rejected. Abysmal treatment from House of Fraser and 156.99 out of pocket, while someone else i'm sure, is enjoying my coat for free.. tried to reason with them and they refuse to help me and have now told me to claim through my payment provider. Never EVER use Sports Direct i.e. House of Fraser! AVOID at all costs.”

Posted 1 year ago

“AWFUL and APALLING customer service! Will not buy anything from them again! I order some Guerlain mask (£190) as gift, and the product arrived in shabby boxes, so I checked batch code in cosmetic calculator found the product is expiring in 3 months! Who would pay full price for expiry product?? so I asked customer service to reimberse the return cost. The guy insisted it's in date and refused to do anything, not even to reimberse 4 pound of return cost for their own bad product!! I spent £400 in total in this stupid store, and that's my lesson learnt. No wonder they are going down the stains, they don't even manage to save any reputation at all, all about getting rid of expiring stocks and get cash. Stay away from this unsavable retailer.”

House Of Fraser 1 star review on 23rd November 2022

Posted 1 year ago

“Unable to log on to return portal tried contacting house of Fraser with online chat just keep going round in circles can't get any help what a waste of time never again”

Posted 1 year ago

“Never again. Appalling experience. Ordered a designer leather iPad sleeve worth £285. It was sent in a flimsy plastic bag and arrived folded in half! Contacted customer services who were hostile and even after seeing photos denied anything was wrong! No apology and very dismissive in their language and attitude. Eventually agreed it was faulty after a lengthy online chat. I will never order from this company again. They clearly don’t need the custom as they treat customers with utter contempt.”

House Of Fraser 1 star review on 17th November 2022

House Of Fraser 1 star review on 17th November 2022

Posted 1 year ago

“Wanted to buy sunglasses for my daughter but was watched suspiciously by a shop assistant who made us feel that we were being suspected of stealing them . I asked if I could buy a pair but they don’t keep any new boxed pairs in store so you don’t have to have the ones that a huge number of other people have handled . The shop assistant made us feel as if we were a nuisance and the whole experience made us walk out and I will buy from another shop . My daughter asked if some perfume was in the sale . But, given the wrong advice after coming home and looking on line . The whole shopping experience is awful in HOF Guildford. ( only one lovely lady on the Dior counter) she should get out and join another retailer that sees her benefit. Would never recommend anyone to use this store as you can’t get refunds in store soon and online is awful if you want to return anything. Sad, because I used to spend a lot in this store and now it just doesn’t seem worthwhile.”

Posted 1 year ago

“Disgusted that I ordered boots Paid £4.99 for delivery Wrong size so had to pay another £4.99 to return Will never use this company again”

Posted 1 year ago

“Awful customer service Do not buy from HOF They do not refund postage or delivery fees for faulty products and go round and round the houses In the end I gave up They are incompetent, evasive, illiterate and not the brightest bulbs in the box Didn’t know if it was a deliberate attempt to dodge refunding the charges or whether they are actually just incompetent”

Posted 1 year ago

“Absolutely shocking customer service. Have to go through all the irrelevant questions on the chat line, then eventually you can get to speak to an advisor who rarely gets to help you before they close the chat and leave you hanging. i have had a gift voucher since the beginning of the year, i have not been able to use it yet because their hopeless system rejects it. it was re-issued by HOF and i just tried to use it, it seemed to go through ok, then it flashed up saying there is an error, try again, which i did and now it it is saying my voucher invalid!! IF i ever get to spend this i will NOT be returning to this store again, its not worth the hassle”

Posted 1 year ago

“It was a disaster. Shopping with House of Fraser is a disaster! Please do not shop with them . They just try their chances to sell their items. I have ordered 2 Tommy Hilfiger polo shirts and paid for both plus the postage cost. The items which I received where totally different items from the picture on the website. I returned them and asked for the full refund ( including postage cost ) as I am not responsible for their mistakes, but they only returned the items money without the postage amount after several emails I had sent them!!! Imagine how many £4.99 they collect during the 24 hours of online shopping for the wrong items they send to us. They are not professional and honest ! They just want to sell the items in their warehouse. They send you the items that is not match with what you have ordered in case you like and keep them , therefore they just try to sell what they have !”

House Of Fraser 1 star review on 2nd November 2022

House Of Fraser 1 star review on 2nd November 2022

House Of Fraser 1 star review on 2nd November 2022

House Of Fraser 1 star review on 2nd November 2022

Posted 1 year ago

“They are advertising free gifts with cosmetic brands when the gifts don't exist and never arrive”

Posted 1 year ago

“To whom it may concern, I would like to make a formal complaint that happened at the House of Fraser store in Wolverhampton on the 29th October 2022 around 12pm. My fiancé was looking for a new foundation and we came across some sale items. We opened the boxes to look at the colour and noticed that the foundation had already been opened and used as there was dry foundation in the pump. The security came over to us and said in an aggressive tone 'You cannot open them, they are unsellable now', to which she explained that they had already been opened. He called over the floor manager and my fiancé had to prove with a random bottle that they had already been used and opened. The security's attitude was unbelievable with the response. My fiancé had to tell the floor manager that she suffers with anxiety and panic attacks and no longer wish to shop there. The situation was blown out of proportion which caused her to have a panic attack in the shop and I had to carry her to the car. She has been intimidated with the same security man in the shop 4 months ago, was followed around the shop and made to pay even though she wasn't finished shopping... she had her bank card in her hand. I am absolutely furious with the situation; her condition is a hidden disability. I look forward to hearing your response on the matter.”

Posted 1 year ago

“This has been the most awful experience having paid for next day delivery for two grandsons birthdays and didn’t arrive was 5 days late. They had gone back to the country where they live. HOF kept going round in circles saying basically hard luck not our problem it was the delivery company nothing to do with us. Goods no good were already obviously sent to someone else as opened anyway. 35 emails later and each one becoming more belligerent and difficult I am still no further forward. Asked each time to escalate a complaint but seemed not to want to and basically told me there was nothing they could do. They even almost threatened me when I said I would go to my local store to question their practices. I have shopped in this store for over 40 years but given their attitude and downright bullying behaviour trying to wear the customer down by bombarding them with various representatives telling you have no consumer rights I will never shop there again.”

Posted 1 year ago

“Absolutely disgusted with my treatment they made an error and would not exchange my item and instead refunded me. The item in question had then doubled in price, Kimberley in customer care was vile and disgusting in her manner towards me and they should be ashamed.”

Posted 1 year ago

“Awful customer service. Sent tatty, stained goods and refused to pay postage to return, despite evidence being produced, as requested by them. Emails take An average of 3 days to get replied to, only for agents to ask you for the same information you've supplied. Disgusting that I've paid £5 delivery for faulty goods and then another £3.99 to return. First and last time I will ever order from HOF. Wish I'd thought to read the reviews first.”

Posted 1 year ago

“Good Morning. I have a missing parcel of House of Fraser. I'm trying tirelessly to get in touch via chat and email but no one responds. The EVRI company said they made the delivery but it never came to me. This company has been leaving expensive items lying on the ground without any security in the building next door. I'm tired of saying that I'm always at home to receive any and all parcels in hand, but they never press the bell. The building is full of residents and we have already had a case of theft inside one of the blocks. I would like to know where is my duvet please? This is my tracking number T0047A0154110276.”

Posted 1 year ago

“Just avoid this company,as previously said, customer service is a joke,waiting 3 weeks for a refund and return to be collect by that other joke firm,evri. A match made in hell,the blind leading the blind. Please shop elsewhere to avoid the hassle”

Posted 1 year ago

“Terrible, terrible customer service and refund policy. They delivered the wrong item and expect me to pay the postal charges.”

Posted 1 year ago

«
1
2
...
8
9
10
11
12
»

House Of Fraser is rated 3.0 based on 7,456 reviews