Quite simply the worst website - I bank both personally and business wise with HSBC...well not for much longer. Personal banking I have moved over to Monzo - slick and stylish and guess what - it just works, it's not complicated HSBC - why have you made it soooo effin' complicated! And your webiste - oh my days! horrendous! Why, when I try to log onto YOUR business banking does YOUR website tell me to contact my system administrator because there is an ERROR WITH YOUR APPLICATION!!! It's nuts!!! arrrggghhh!!!!! Rant over. And like somebody else says - I can't actually give 1 star else that would be their true score.
Disgruntled David
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Hello Mrs and Mrs In order to help you overcome your various financial concerns and to face your objectives for the future in a framework without difficulties, I submit a loan-credit offer to you (individuals, companies, as associations) In difficulty or wanting help to solve some of their financial problems or start a business.
Choice of amount from £ 2,000.00 to £ 500,000.00
Choice of repayment term: 40 years maximum.
Annual repayment rate 2% interest.
With this in mind, please write to me or contact me by mail if you are interested in my loan offer contacted me by mail:
Mouchel.creditdispo@gmail.com
Mouchel Christian
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The worst customer service ever!WTF ARE THEY DOING AT THE CALL CENTRES? IS IT SUCH A PROBLEM TO EMPLOY MORE QUALIFIED PEOPLE TO ANSWER THE FREAKIN PHONES AND HELP US WITH OUR QUIERIES ?!!! What a mess! At the branch-terrible organization-not enough stuff members,not even mentioning the fact we had to wait for at least 30 minutes for our phone call to be answered.TERRIBLE! I seriously dont understand what went wrong with this so called bank?!
“Since becoming a business owner and taking out a business loan with HSBC I’ve been left high and dry! I just CANNOT get to speak with someone from my bank face to face . They’ve got my loan and monthly repayments and want nothing more to do with me and didn’t even bother to tell my my bank manager had left and weren’t thinking of replacing him any time soon! I took time out of my business to go into branch to find this out , was promised his senior would ring to talk to me and guess what ........ they haven’t bothered !! I am sick of their appalling customer relations - actually there isn’t one !!”
“Ive opened bank acounts the world over...HSBC UK is without doubt the worst banking experience i have had ever.
'Safeguard' means they want you to send personally identifiable financial information via mail most of which is none of their business. If you dont comply they lock all of your accounts.
Despite having given the legally required information at least three times.
Meanwhile your credit cards all work yet paying them back within the app is all blocked so they can accumulate fees and interest.
Their app and online services are apalling.
Its time the regulator did something about this bucket shop.”
I am writing to you in regards to my account being under review. I had opened a new business account with HSBC to get foreign currency account service as we had done a joint venture with a german based company to invest in UK on properties. After a hard work we came to this agreement and were expecting a initial start up funds from germany. My client send me the confirmation of his swift transfer. I contacted the bank regarding thi fund i was expecting. Went to a branch and over the phone, but they said the money has not reached HSBC. I contacted my client and they send me a tracer copy which mentioned the money is with HSBC. So i decided to visit canada square branch and ask as that the address mentioned on tracer copy. The staff was helpful and started investigating with the help of tracer copy. After 30 mins of wait the staff came back and said the money is here, but the my account in with review department. I asked why is that and he was unable to answer. I said atleast i should be given some reason as to why its with review department. Then i asked how could i contact them as this is very important for my business and my client. But nothing. I am still trying to find the reason why and when my money be credited into my account as i have to reply to my partner as its his funds and he wants us to start the work. I would be very happy if i could get some information about this. Why no one has contacted me, or no one has given any intimation as to when this is done. How do you expect us to grow our business and pay our bills and survive without our business. And this is just the start of our business account. I was very happy with lyodds in this matter. Can someone help us? i doubt”
“I am writing to you in regards to my account being under review. I had opened a new business account with HSBC to get foreign currency account service as we had done a joint venture with a german based company to invest in UK on properties. After a hard work we came to this agreement and were expecting a initial start up funds from germany. My client send me the confirmation of his swift transfer. I contacted the bank regarding thi fund i was expecting. Went to a branch and over the phone, but they said the money has not reached HSBC. I contacted my client and they send me a tracer copy which mentioned the money is with HSBC. So i decided to visit canada square branch and ask as that the address mentioned on tracer copy. The staff was helpful and started investigating with the help of tracer copy. After 30 mins of wait the staff came back and said the money is here, but the my account in with review department. I asked why is that and he was unable to answer. I said atleast i should be given some reason as to why its with review department. Then i asked how could i contact them as this is very important for my business and my client. But nothing. I am still trying to find the reason why and when my money be credited into my account as i have to reply to my partner as its his funds and he wants us to start the work. I would be very happy if i could get some information about this. Why no one has contacted me, or no one has given any intimation as to when this is done. How do you expect us to grow our business and pay our bills and survive without our business. And this is just the start of our business account. I was very happy with lyodds in this matter. Can someone help us?”
“I would advise not to waste your time. HSBC provide the WORST service for business and its not a joke almost a year later and still same issues and awful processes.
Save your self the hassle and stress especially if you have a family to run and a business and do many other things - HSBC will only be a stress for you!”
“I would advise not to waste your time. HSBC provide the WORST service for business and its not a joke almost a year later and still same issues and awful processes.
Save your self the hassle and stress especially if you have a family to run and a business and do many other things - HSBC will only be a stress for you!”
“I contact HSBC on the 11th of October about the sum of £84 come out my account never raise this as a complaint them to set me a complete resolution stating that it was closed and how we was resolutely but yet still I’m still waiting for my payment is done Michael they still say nothing I called they try to make it like it’s my fault but on the day one of the HSBC they’ve had their stuff gone into my account to take money out without my permission on my say so they’ve done told me to then avoid the case of fraud this then send me identification number where identification if it’s me who is making those transaction that did not happen at no time very disappointed bye hsbc in fact I hate being with hsbc after a year of hell I will be leaving as soon as possible and I still ain’t got My money back they just don’t care and it show”
“I applied for their home mortgage online. Uploaded all required documents, including w2, etc. It's been more than 3 weeks now, and I got no emails, no phone calls, nothing from them. I was assigned to an agent Jennie M Sansano, that I found out by calling to their phone numbers. Once I was transferred to her, she just hung up on me, and when I tried to call her back, none picked up the phone.
Absolutely unacceptable!”
“They took my money off me I want my money back I am overdrawn now don't go with HSBC they are useless I was on a phone for a hour and they didn't answer horrible bank they are”
“I have been a customer of HSBC for years and need to change my name
I've called and live chatted as I cannot attend my branch due to health issues - both told me I have to attend branch to change my name.
I was told if I directly call the branch, they may be able to arrange someone to go into the branch with my identification documents on my behalf.
Not only is this completely backwards, it's also undignified. There's nothing wrong with my brain, yet they're telling me I have to ask someone to handle financial matters on my behalf.
I have savings accounts, investment accounts and mortgage accounts with Barclays, Lloyds, Newcastle Building Society & Hargreaves Landsown - plus a pension and a HMRC self assessment account - all of which allowed me to change my name online or over the phone.
I find HSBC's policy for this highly antiquated - especially considering it's only a surname change due to marriage.
I will not longer be a customer, I am switching banks because this is appalling.
It's basically discrimination. They're holding my identity hostage because I cannot visit a branch.
“You would be required to attend a branch in order to open a business account, takes too long. I wanted to also open an EUR account but was told after taking a month to open the business account that I have to make another appointment to open foreign currency account and waiting times where I live are 4 weeks. So all in all it looks like it would take nearly 3 months to open an account with GBP/EUR, totally unacceptable when I found a disrupter bank that can do it in less than a day.”
“VW finance took a pcp final payment of £14,000 from my account for a car I had sold to a main dealer 9 days previously (and which all agree made the pcp final payment to VW).
HSBC refuse to return the funds using the direct debit guarantee scheme immediately - saying they will need five weeks to investigate.
Total disgrace and quite contrary to their legal obligations. Complaining further am now told they may be able to resolve the direct debit guarantee within a week!
I will shortly be closing all my hsbc accounts - customer of 35 years.”
“The worst bank in the world. I have join account with my husband. He had one problem with the card and the bank assistanttold him that he need to change it. After 3 days I received a new card on my name, not on his name. So, now I have a lots of problems because I need to change all direct debit with new details and this take time. If you need a bank account find an other one, but noT HSBC.”
“I was the victim of a scam. Criminals tricked me into sending them £5000 for a fake investment.
HSBC were amazing and helped me get my money back. I can't thank you enough.
HSBC are fantastic. They were there for me when I needed them the most”
“Today i ordered a new secure key fob
As i have had it a number of years and thought maybe the battery was going
After ordering it from them i was told it would take 7 working days for it to arrive
When i tried to log on to my account HSBC had locked me Out
and wanted me to input details on the secure key fob that was due to arrive in 7 days time
Unbelievable
Time to look for another bank
Be Warned
I also see that 84.64% of people give 1 star on hsbc
I feel that no star would be more fitting”
“To go online on my laptop I have to get verification code from my mobile app, everyone. This is so awkward and so backward. Instructions are so confusing and so convoluted. Have to try many times before I can get in. It is absolutely disgusting.”
