“On-line banking page froze in the middle of a transaction, did not recover, could not scroll, could not even cancel transaction half way through, completely useless in this instance and somewhat stressful. This and previous difficulties makes us dread the prospect of on-line transactions using HSBC and where possible we now actively seek alternative methods. The whole experience should not be like this.”
“The new online banking is absolutely awful and very inferior to the previous system. I am so sick of trying to navigate it that I am seriously thinking of changing to another, more user friendly bank.”
“I had a bad experience with staff at one of HSBC's branches. I applied for a new account on the last day of HSBC's "£200 Switching Offer", in which they pay £150 for switching to HSBC, and an additional £50 for staying over a year.
I checked the T&Cs very carefully to ensure I was eligible.
When I went to the branch to complete the switch, I had to wait 20 minutes to see an adviser (this was just before 12 noon). When I asked the adviser about the offer they immediately told me I was not eligible as the account was opened after the last date of the switching offer. I repeatedly informed her that I had read the T&Cs which state I only had to APPLY by that date, and have the account opened SUBSEQUENTLY. She denied this, and at one point even suggested I had applied after the date, which was completely false.
In the end, the adviser suggested I return with a printed copy of the T&Cs, which I found to be incredible: surely HSBC's staff should be able to access this information? Why is it my responsibility to bring them their own documents?”
“They sent a debit card to the wrong address and it took 2 and a half hours on the phone and 4 different people to cancel the cards and change the address (I had updated my details 2 years ago!) when I complained all I got was a letter saying it was resolved! Not a single call, email or message. They just don't care about customers, or their security.
Definitely the worst company, let alone bank, that I've had to deal with. Steer well clear”
“the ne wonline banking system is horrendous, the old system was perfect now the new systme is overcomplicated and wastes half of the screen. The payee window no longer lists who you have set-up as payees and it asks you to search for payees, If I simply want to see all payees I have set-up I cant do that any more so I dont actually know who I ahve set-up now.
Its appalling, enough to make me switch banks”
“HSBC has been a major disappointment. I have an account from when I lived in the UK before moving to Canada. My account keeps locking me out even though I have been to the branch and gave all the information they wanted!!! They keep saying that international tax laws require information. That is fine but why do you keep getting confused about where I live and pay taxes??? How little does it take to confuse a huge multinational??? If you cannot figure out a normal person's account with small AND legal activity; how do expect people to trust your ability to do anything.
It is extremely frustrating to be busy with work and having to sort out stupidity of your system across continents. Extremely disappointed and would never recommend you as a bank and would actively speak out against your INCORRECT slogan.
Horrible and I think you would get zero stars if that was possible.”
“tried to open an account using the transfer service and 6 weeks later process still underway and no online banking password without a telephone banking password that was never sent. 50 mins on the phone trying to get that resolved telling me I have to wait 14 days for a 'new' passcode, so no access to my account for 2 months!. now closed it again as this company is a waste of time.”
“New HSBC internet banking is very badly designed. If you tell them they respond by saying it is 'fresh', you will get used to it and you need to do our training. Transferring money is over complex. Altering the period for which you want to see transactions is far too complex and the date part doesn't seem to work correctly. Quick transfer misses out credit card. Payee data is not easily visible. But they have a reason for everything e.g. security. Funny how other providers don't seem to have their issues!”
“I have been with them over 15 years and many of my friends told me dont use hsbc as they can shut your account down for no reason they will not offer you mortgage as their underwriters are useless, they work from 10am till 3pm and most of time they spent on mobile!!!! and thats just true they are simply useless declined application for no reason, I will move my business from them soon no point giving them money”
“Why isn't something done about this bank - wish I had never attempted to open an account. No wonder have to run offers to encourage customers- customer service non existent and when you do get a reply it is quite rude!
People should take note of all the review sites otherwise like me they will regret it!!”
“After over 30 years with the HSBC, are leaving. Staff on the phones are not interested, the new on line banking is a disaster, and we are fed up at being told we will get used to it. Please listen, it doesn't do what you need it to do! The final straw was when we found out they are closing the nearest branch and our next nearest is 20 miles away.”
“Don't go near this bank - they don't answer emails and when they do because one complains then they clearly don't read the email properly and answer inappropriately.
The CEO is as unconcerned about customers as are his staff so the problem is top down.
I have had a narrow escape looking at all the reviews. Customers are not valued.
A close family member works for HSBC and is desperate to get out such is the ethos of the company. They pay huge wages to incompetent people and rely on previous reputation however are finding it increasingly difficult to get good staff and are having to redirect services to China. No doubt this is increasing the problems further?”
“Business Internet banking is AWFUL. Truly dreadful. Personal internet banking is not so bad, but they upgraded my sole trader account to the business internet banking. It's really difficult to navigate around, and that's crazy as my job is in IT!!!!”
“HSBC banking services are deteriorating over last couple of years. HSBC staffs are in denial & they believe every thing is perfect.
I have been with them for about 11 years & used to phone them every couple of years when I faced a banking problem.
Nowadays, I have to phone them couple of times every months at least. Most of their staffs are unexperienced, can not sort out my banking issues, long wait to get hold of one of their agents.
Today it took me 31 minutes in total to speak with two agents with a very difficult to understand Indian accent & they did not solve the problem.
It is nightmare to continue banking with them. It is waste of time & money to deal with such bank & its inefficient staffs.”
“Why do customers/potential customers not get as much as an acknowledgement when they contact customer service? The only way to get any response appears to be to contact the CEO and then you may get a phone call from someone who obviously missed the telephone customer training and speaks to you like an idiot. How do these staff get customer service jobs that they are not capable of doing? Or maybe just the HSBC ethos. The company obviously does not read these reviews or if they do the they don't care or they would doing something to improve the service - so many people cannot be wrong!!”
“I wrote to HSBC regarding a routine matter relating to my current account. They did not reply. I sent a reminder. Again they did not reply. I went to the branch and was promised they would sort it out and get back to me within 24 hours. I never heard from them. I wrote a formal complaint. Again, they did not reply. I took the matter up with the Banking Ombudsman. HSBC at last reacted. They said that they thought the signature on my original letter did not look exactly like the specimen in their file. Apparently that meant that they just scrapped the letter. I work in an industry which relies on customer satisfaction. If I get a letter and it looks suspicious, I contact my client and ask whether they sent it. It also fails to explain why they did not take any action in relation to the reminders; presumably not all of my signatures looked forged, nor why they did not get back to me after my visit to the branch. In my humble opinion, the sooner HSBC packs up its chopsticks and head back to Hong Kong the better for all of us.”
“Even time try to active my online bank keep saying wong info for 5 time and then lock u out u online banking which then mean I have to go out my way to hsbc bank just to let them access my info so back words it's 2017 long”
“One word, WOW!
1. Cannot speak good English
2. Eat while talking on the telephone
3. Rude staff
4. They do not listen to the problem but speculation
5. They disrespect you when they know you are poor and not rich.
I wish I could do something about it as I am a HSBC customer but not going to stay for long!
Just visit Barclays, a wonderful service, beautiful staff members, even the branch you visit smells nice! Just compare and you will see the difference!
I do not know about other banks!
Thank you,”
“HSBC leaves me very scared after trying to help my son who recently had £800 defrauded from his account. They have poor security measures for over counter withdrawals and allowed his account which had already had fraud withdrawals to become the target of more fraud withdrawals. They had the nerve to charge him unauthorised overdraft fees whilst the investigation was going on and treated him like a criminal. It was an insult when they asked him to pick up his new card on an account which had nothing in it because they had allowed someone to show insufficient ID when making withdrawals from my son's account. Thank goodness I don't bank with them.”
