“The phone call took an unnecessarily long time and the the operator kept putting me on hold. Probably not his fault but a very unwieldy computer system”
“After deciding against using the new HSBC dashboard I was recently presented with the new dashboard without any choice. Having worked in IT for over 35 years, including managing web design and customer service I find the new design the most uintuitive site I have ever visited. What kind of customer acceptance testing was ever carried out? Can I have the old version back please?”
“Absolute rubbish, worst bank I've ever been with. With them for business and no one wants to people, if they do they don't know much more then you and make you feel stupid, this issue isn't with one person, the whole company seems to run this way. They over complicate everything and then cant help you. I have never had as many troubles with banks as I've had with this one.”
“""Worse than useless!
HSBC failed to pay my mortgage funds on time, leaving me homeless for 4 days, with all my belongings in a removal van, and hundreds of pounds out of pocket. Their explanation was to blame their conveyencer, (who they had chosen, and made me pay for). I'm still trying to get compensation through the Financial Ombudsman two months later.
I would give them no stars, if that was an option!”
“Unhelpful and contradictory information, resulting in repeated calls to establish the facts.
The staff in customer service for personal accounts don't even have the correct knowledge hence giving wrong information out. Very disappointing they used to be very good.”
“It's a shame they get 1 star as they don't deserve it! faceless company with no loyalty to its customers my advice is avoid or switch as your health will be affected by heartless ineptitude!”
“Hsbc do not care at all. My husband ( now ex) took out joint mortgages by forging my signature on line many times, I was never seen by anyone, written to or phoned about this and didnt gain from them. When I found out and hsbc realised this had happened they were advised not to speak to me, I had to speak to their solicitor at a great cost, my ex recieved a police caution and simply ignored all hsbcs letters and phone calls leaving me in the family home. I had to sell my home and pay up the fraudulent mortgages AND hsbcs solicitors fees. It has had a huge effect on mine and my childrens lives and my health, and they simply wont care if you take your own life they just want their money. I hope my experience will help others by making them aware.”
“Cruel, heartless cu**s. They don't care that after a very difficult time in my life after my wife left me and took the kids and being diagnosed with PTSD, I have been getting the help from psychiatrists in order to get my life back on track. I have also been getting help with my excessive drinking and have now been sober for 6 months. The last problem now is getting my finances in order. I have asked HSBC for help and the only suggestion they would consider is speaking to stepchange. Unfortunately, stepchange think the answer is a debt management plan but 2 of my creditors have said that as they are under no obligation, they will not freeze the interest meaning that I will be making payments for the rest of my life and the debt will just keep increasing. All I wanted was to put the past issues behind me, clear my debts and improve my financial future, but the scum at HSBC think it is for the best to get further in debt and ruin my future. I am now at the end of what I can handle and thanks to the greedy ar***oles at HSBC, I started drinking heavily again last night and tried to take my own life, but I wouldn't expect that they would care.”
“The telephone customer service isn't worth 1 star but you have to put something there. You can't speak to the bank branch direct you get someone who's first language isnt english. It's the stuff you step in and it doesn't smell of roses”
“I've had to drive all the way back to Christchurch because what cash I just put in didn't show on the system when I looked at online banking. Which should be instant. After investigation the women on the till had "FORGOT" to input my cash into the system only to be told the error would of shown up next week!! Fuming! Good job a big transaction wasn't going through then. Not acceptable at all!!”
“Pathetic customer service. Any attempt to contact HSBC other than face-to-face results in a spate of generic emails which offer plenty of platitudes but little substance of meaningful content. The words 'we will get back to you as soon as possible' now no longer mean anything to me. I have been in a dispute with HSBC for 3 months regarding a payment error; an error which they knowingly committed. I am shocked and appalled by such shoddy and amateur service. Beware. This is a bank comprised of individuals who hide behind the 'brand' of HSBC. I have never known a company more disorganised than HSBC.”
“Business account opening was quite stressful and wasted my time paper and energy. Current accounts transfer take up to 1 day to clear despite the fact that my account was perfectly funded”
“worst customer experience trying to open a bank account. I have crossed international borders with my temporary passport without any problems but HSBC for some reason won't accept it?! all government institutions, including the British government, have accepted my passport since it is a valid, government issued passport so HSBC had no valid reason deny me a bank account. When asked what the issue is, their employee said: the tenure of your passport. However, they accept non-temporary passports that expire at the same time as my temporary passport so that obviously doesn't constitute a valid reason.
Plus, after completing one of their online applications for a bank account, I waited for 3 weeks for a phone call to arrange a meeting but that never happened. then, i had to call myself and start completing the form via phone, AGAIN! so why do they even have the option of online applications if you never attend to your customers anyways?!
Conclusion: horribly bureaucratic without any solid reasoning behind it.”
“SICK OF THE COMPLICATED LOG IN TOO MANY PASSWORDS AND NUMBER CANT REMEMBER THEM NOW IN THE PROCESS OF CHANGING BANKS. SICK OF SPEAKING TO PEOPLE I CANT UNDERSTAND OVERSEAS JUST WANT EASY ACCESS WITH LESS COMPLICATED RUBBISH”
“New dashboard absolutely useless very difficult to navigate. have been trying to make. Payment to an existing payee, after using my security device it asks for last 4 digits of reference then generates a code and low and behold informs me details are incorrect. I've tried this 4 times now and have been locked out. Please HSBC listen to your customers. I use HSBC Internet banking for business which is far easier.”
