HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.63

1.6 Rating 692 Reviews

15 %

of reviewers recommend HSBC Employee

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1.6

Based on 692 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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HSBC Employee 1 star review on 29th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

HSBC Employee 1 star review on 27th June 2025

Tiana Boden

HSBC Employee 1 star review on 23rd June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

HSBC Employee 1 star review on 29th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID this bank I'm In the process of switching to another bank as they threaten to freeze my account for not filling in forms asking for way too much information now asking for proof of my address WHAT they had all this when I first opened my account 10 years ago GOODBYE”

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Posted 7 years ago

“What went wrong: Everything.”

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Posted 7 years ago

“1 Star is too much you need -1000* rating Terrible the worst in the world!! If you will not resolve my issue on the phone I will plaster it all over Social Media so people can see what Shoddy service you give for long term customers!! 1st of all let me start by the first point is I have had in excess of 25 phone calls to HSBC and have not received any callbacks which have been promised because nobody understands what I am saying (I am not racist so please don't miss judge this) 2nd I have called up to speak to commercial team who have blocked my card for non-payment. Effectign the use of my business. I have had no response to my complaint. I pay this monthly as a standing order and for those of you that don't know HSBC have 2 numbers one for billing and one for your card so if you pay onto the card it doesn't reflect in the balance. 1st I knew surely they should have contacted me about this but NO THEY DIDNT. 3rd called up and the lady said she didn't know what I was on about there is no complaint logged on the system GREAT STUFF!! 4th I have applied for a mortgage and car finance and now have been rejected by this horrendous service I have received. 5th I called up again to be told the complaint is being looked into and someone will get back to me within 5 days GUESS WHAT the Lady is off today SHE WOULD BE WOULDN'T SHEE!!! 6th I Drove to Manchester and Anthony Jones as my witness I was on the phone held in my Phone holder in the car for the full Journey 2hrs and 45 mins to be told that the lady who has logged this on the system is no longer working there and she will take it on herself. Manage LikeShow more reactions · Reply · 3m 7th called today and the Manager says that he will raise the query again as priority but can't promise me as he is dealing with 1000s of customers complaints NOT SURPRISED AT ALLL!! Never had such a Terrible Service IN MY LIFE!!!!”

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Posted 7 years ago

“Awful bank with own rules and regulations!!!! I have been HSBC customer for over 20 years. When I stoped using regularly an account they threatened me to close it. I have started to use again. Last year HSBC agreed on an informal overdraft, but while I was abroad with Charity work they closed my account and put an default. Apparently, they sent me several letters, which I could not read due to not being in UK. I regret I ever opened an account with them. I am very happy with my Barclays account.”

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Posted 7 years ago

“I have been a customer at the Southport branch of HSBC UK since around 1970. and even worked for HSBC in Hong Kong head office for a senior manager for 30 years. I do not have a cheque account but I have had a savings account for all of that time and money is deposited to it regularly. However, now that I live in Australia I cannot access my own money and pay anyone because HSBC has removed my payees and my ability to set up payees again such as my family. The only way it appears that I can do that is to wait hours on the phone for someone in customer service, who I can usually barely understand, to take my call. The only other alternative is to travel half way round the world to the UK and call in at a branch. And they call this service. Who is the bank set up for? It certainly does not appear to be for the customer. I have given the bank one star, but even that is too generous.”

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Posted 7 years ago

“Disgraceful customer support, threatening to close bank accounts after 30 years of loyal banking, demanding highly personal documents. Avoid at all costs and read the other reviews here. Forced to move banks and I would advise any HSBC customers to do the same before this happens to you! You've been warned.”

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Posted 7 years ago

“Easier to say what went right....... NOTHING! I was a Midland Bank customer since approx. 1970. They got taken over by HSBC. I kept the account even though I have lived oversees since 1978. It was useful for certain payments. So I have been a customer for 47 years. Over the last couple of years however I have had nothing but trouble. threats to freeze my accounts, demands for certified copies of my passport and other documents, an hour long plus phone call from Scotland wanting to know what my income is, what my assets are and a lot of very private information which I consider is none of their bloody business. Next came forms wanting to know what nationalities I had, what countries I am resident for tax purposes, what my tax file number is etc.,etc.,etc. I answered most of their questions but advised them that in Australia, even the banks are not authorised to demand this information, I am not giving it to HSBC to pool into a global network based in USA. How secure is that? Recently I got another "Customer information form" which sounds like the same questions I answered in the phone call from Scotland sent by the same Bekky Moffat, about whom I sent a complaint which has never bee answered. I thought this was too much and today decided to transfer most of my moderate balance out of HSBC, but my accounts seem to be frozen! So what does one do? It is almost impossible to find a email address, or phone number except to a call centre person who is paid little and knows nothing except the spin they learn by heart.”

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Posted 7 years ago

“The worst banking experience. I have been a customer of HSBC (business) for 10 years now. During the last 3 years it got worse and worse. OUr relationship manager (Quentin Van Marle and his colleague Michelle Tenannt) have stopped answering calls and emails for weeks now. We will report this to the relevant authorities. We are migrating 8 businesses to Metro now. I have been trying to speak to some manager to complain fro weeks now. Nothing. They are completely ignoring me/us. Just that! Awful experience also with their IT systems, admin and customer service. I have been waiting for 45 minutes to speak to an operator the last time I have called. and it has been like that for the last couple of years now. Very bad!”

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Posted 7 years ago

“Absolutely pathetic. Online banking you cannot log on to. HSBC should sack everyone involved with their pathetic online banking before the whole of HSBC UK goes out of business”

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Posted 7 years ago

“I have been a customer with this bank since a small child when it used to be called Midland Bank. It has got worse and worse and I've moved my main banking to another high street bank. They've closed down most of thier branches so it's very difficult to see a human. Their call centre staff are from abroad and struggle with English, logic and maths. You can't send them any sort of meaningful message even inside internet banking as it doesn't accept 'special characters' I.e punctuation. There are no other email contacts. They offer no usable rewards or offers for banking with them. My experience has been terrible and I won't be coming back!”

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Posted 7 years ago

“the mobile app never fails to let me down.”

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Posted 7 years ago

“Skelton staff, come regulaly to use the coin dispencer when the coin bag gets full it takes longer for them to change the bag then to dispense the coins. Customer service is terrìble.”

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Posted 7 years ago

“There are 2 fab workers there who are made to look bad by the inefficient bank. Another worker is rude and dismissive... the pin I got don't work with my card. Compared to other banks their service is poor... I wish I stayed with my previous bank.”

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Posted 7 years ago

“Don't really know where to start but today (again) I had encounter with a senior hsbc staff (yes a senior) and I felt insulated, can't believe the manner I was been spoken to, really negative attitude and unprofessional tone. After 15 years with HSBC I simply felt humiliated. This bank seems in disarray ever since I joined. I can't see them getting any better, In process of switching over to another bank where I can be treated as a customer.”

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Posted 7 years ago

“S H I T E - DO NOT USE.”

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Posted 7 years ago

“you changed the layout. Apologise and return to the old layout. I will leave Hsbc after 40 years mediocre service”

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Posted 7 years ago

“The new HSBC dashboard is rubbish. the new design the most frustrating site I have ever seen. Was this tested before roll out? It is like it has a glitch all the time, its like a lottery if your 'click' of the mouse actually presents the correct menu, please sort out or I'm Moving banks. I cannot believe such a massive corporation has this kind of customer interface.”

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Posted 7 years ago

“You will lost a lot of money for the bank fee, very expensive, don't open account with this HSBC, for the business account if you don't have 15000 USA Dollars in the bank, the bank will take 30 usa dollars by monthly fee, to close the account, you must pay 80 usa dollars, to return a wire, they charge 50 usa dollars and more, everything need pay, this is the most expensive bank in my life. Open my account just for 6 years with around 4200 usa dollars only for the bank fee. Poor bank, never open account again in the future.”

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Posted 7 years ago

“We have been business banking customers with HSBC for almost 30 years. Recently we have had problems with their internet banking and customer service is disgusting. No one answers the 'phone at a national or branch level. We have become so annoyed at this lack of service that we are now exploring transferring our accounts to an alternative provider.”

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Posted 7 years ago

“Terrible!!”

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Posted 7 years ago

HSBC Employee is rated 1.6 based on 692 reviews