“Shit customer service been waiting 14 days to get a business account but they rand me I missed the call because I was driving I rang then 2 minutes later they said you have to wait 5 day to speak to a business manager. Hahaha there service is a joke”
“Dormant account & frozen telephone banking nightmare
After being an HSBC customer for 8 years, they froze my account for being inactive/dormant after a few months (I hadn't used it in a while), and also froze my telephone banking for some reason. I don't currently live in the UK, so could not go into a branch in person to "verify my identity".
After calling for 6 months and repeatedly asking for a letter/code to unfreeze my telephone banking (in order to then re-open my dormant account), no letter came. When I called, the customer service agents could not confirm the address they were sending the letter to for "my security", because my telephone banking was frozen. I would later find out that they were sending the letter (WITH SECURE INFORMATION) to the wrong address. But they could not tell me this. If this sounds Kafka-esque and ridiculous and illogical, trust me, it was.
I went into an HSBC US branch and begged them to call the UK bank to get my account unfrozen. After an hour on the phone, we were able to get my telephone banking unfrozen, but not my dormant account reactivated, because they have bizarre address and ID confirmation policies (what they are trying to confirm, I don't understand, because all of the addresses are easily changeable either on their website or through my other banks).
No policies are consistent. None of their staff seem to know or understand their policies for basic things like unfreezing an account. I would absolutely NEVER recommend this bank to anyone. I will likely be closing my account after I get it unfrozen (it still isn't).”
“Had credit card payment declined. When I rang to query this I was kept on the phone for over 90 mins being driven in sane by annoying music and told my remaining balance was far less than what my online banking statement said. I had gone into my branch the previous week and paid of a considerable sum before my next statement was due as I knew I would exceed my credit limit if not. This showed as paid on my statement. I was told that the cheque was on hold and before they could tell me any more my phone battery died. I am livid Always pay off my balance on time and now am going to have to waste more time going into branch to sort it out (if poss)while my suppliers are having to wait for their money . Seriously considering leaving HSBC after forty years”
“Worst Bank ever. Third class training to Mortgage Advisors. Went to See a mortgage advisor Dan in Walsall with one of my clients. She was very rude and didn't want to listen at all. HSBC if you want business kick the bad apples our of your Bank”
“WORST BANKING EVER
Not only as a result of my card being cloned twice in 1 month, I had to realise this by my card declining and me having to contact them, once I had got in touch they informed me the account was locked............ why did they not get in touch rather than me have to face the embarrassment of my card declining,
NOW, my little key card calculator thing stopped working, I have attempted for the past 2 days during my lunch hour only to be put on hold for so long I have had to hang up to return to work, the 2nd time they answered only for me to be told there is a lock on my account and to be put on hold again, after 40 minutes I had to hang up (the number is not FREE)
I am now left being unable to access my money and will now need to spend my lunch hour travelling to a bank to sort this out as I have been put on hold for over half an hour each time,”
“I wish I can give them a 0 start, but unfortunately 1 is the minimum. Worse bank in the uk. I would like to know if they receive a proper training as every branch has the same unprofessional staff 👎🏻”
“it is the worse bank i have ever dealt with, they take your saving and make it very very difficult to get them back, sending you on a goose chase in the process”
“HSBC is an immoral, vile and satanic organisation, with no shame in its double standards (google "HSBC fines").
My experience is that they irresponsibly kept increasing my credit card limit (without me asking) and allowing me to build up debts - both on that and with overdraft and loans. I irresponsibly kept spending the money. When I realised I was in trouble and needed to do something about it, they hit me with a 16% consolidation loan despite advertising loan rates as low as 3.3% at the time. I have no CCJs or bad credit. The terms of the loan have just about finished me off.
They are nothing more than loan sharks with zero moral fibre. They are the "High Street Banking C***s".”
“Awful service! Bad attitude by branch staff...likely to interrupt...make things up as they go...and genuinely hard to do business with. Look elsewhere!”
“Terrible Bank, customer service is really non-existent from the caller centres. Service in the local branch is very good they are let good in a big way by the a caller centre. Call Centre staff are far from helpful, indeed I would say they are obstructive. I have POA on my Mother's account and I have had nothing but grief from the call centre staff. They are so bad they take it to a new level. My wife (who also has POA) was scammed by a company claim to be BT using my Mother's Visa card by bad luck we were sorting out my Mother's BT account. HSBC call centre refused to stop the payment leaving the account, I spoke to a supervisor who was as useful as Chocolate fireplace, he too refused to stop the payment even though it had not left the account. So HSBC are funding criminals by there rules.
Although my Mother has banked with HSBC (Midland Bank) since 1947 I will be taking her business elsewhere, I don't want another conversation with their call centre.”
“If you want to open a bank account or you want to trust your money to the bank , stay away from HSBC . We were robbed in Europe and after reporting to them and police , 2,5 month of anxiety and waiting,HSBC Vietnam charged us 200000000 VND ( around 8500 USD)to pay for the thieves, even we have clear evidence that transactions were made illegally and they admitted it by sending us receipts with different signatures on them. Premier customers are not protected. After 2,5 month of nightmare I just sharing this to people not to be in the same situation as I was.
Stay safe and stay away from HSBC .”
“AVOID this bank I'm In the process of switching to another bank as they threaten to freeze my account for not filling in forms asking for way too much information now asking for proof of my address WHAT they had all this when I first opened my account 10 years ago GOODBYE”
“1 Star is too much you need -1000* rating Terrible the worst in the world!!
If you will not resolve my issue on the phone I will plaster it all over Social Media so people can see what Shoddy service you give for long term customers!!
1st of all let me start by the first point is I have had in excess of 25 phone calls to HSBC and have not received any callbacks which have been promised because nobody understands what I am saying (I am not racist so please don't miss judge this)
2nd I have called up to speak to commercial team who have blocked my card for non-payment. Effectign the use of my business. I have had no response to my complaint. I pay this monthly as a standing order and for those of you that don't know HSBC have 2 numbers one for billing and one for your card so if you pay onto the card it doesn't reflect in the balance. 1st I knew surely they should have contacted me about this but NO THEY DIDNT.
3rd called up and the lady said she didn't know what I was on about there is no complaint logged on the system GREAT STUFF!!
4th I have applied for a mortgage and car finance and now have been rejected by this horrendous service I have received.
5th I called up again to be told the complaint is being looked into and someone will get back to me within 5 days GUESS WHAT the Lady is off today SHE WOULD BE WOULDN'T SHEE!!!
6th I Drove to Manchester and Anthony Jones as my witness I was on the phone held in my Phone holder in the car for the full Journey 2hrs and 45 mins to be told that the lady who has logged this on the system is no longer working there and she will take it on herself.
Manage
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7th called today and the Manager says that he will raise the query again as priority but can't promise me as he is dealing with 1000s of customers complaints NOT SURPRISED AT ALLL!! Never had such a Terrible Service IN MY LIFE!!!!”
“Awful bank with own rules and regulations!!!!
I have been HSBC customer for over 20 years. When I stoped using regularly an account they threatened me to close it. I have started to use again. Last year HSBC agreed on an informal overdraft, but while I was abroad with Charity work they closed my account and put an default. Apparently, they sent me several letters, which I could not read due to not being in UK. I regret I ever opened an account with them. I am very happy with my Barclays account.”
