HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.63

1.6 Rating 692 Reviews

15 %

of reviewers recommend HSBC Employee

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1.6

Based on 692 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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HSBC Employee 1 star review on 29th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

HSBC Employee 1 star review on 27th June 2025

Tiana Boden

HSBC Employee 1 star review on 23rd June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

HSBC Employee 1 star review on 29th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The implementation of the HSBC anti-fraud 'Safeguard' process is awful. Communication is near non-existent. If you are running a business with international customers, banking with HSBC is probably the biggest to your business you didn't know you had. Effectively once you 'qualify' for the process, you are on a hard line in the sand to account closure. If they are able to actually progress your case, they may get round to lifting that threat, but under no circumstances will they actually confirm status! For us, its reached 30 days to limits: no payments in (getting paid), no payments out (paying bills). There has been no HSBC initiated communication despite many calls, letters and complaints. Left unchecked, this would kill a business. Simply, HSBC are forcing out customers with no real explanation. Business customers in this case should not think 'it will be all right'. I did for a while. As 30 days approached I was left with no choice but to switch bank. Its a little ironic, HSBC were the bank that gave me a startup account some years back, now a successful SME with worldwide customers, they turn their bank, #thanksforthat All banks seem to get terrible reviews, however, I think HSBC takes the cake with this safeguard nonsense. Now I multi-bank, so as never *ever* to be reliant on a single bank again”

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Posted 7 years ago

“Need more people to answer the phone!”

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Posted 7 years ago

“Spent over an hour waiting for someone to answer my call, and when I DID eventually get a person to deal with my issue it's normally someone from another country with an accent that you cannot understand. This has happened to me every time I have tried to contact HSBC, which has been many years. HSBC recently froze my account because I didn't return the safeguard form that they requested from me, so I decided it's time to transfer my business to my other bank. It takes a big effort for me to make this change because of the consequences. it took over a month for the transfer even though I was told it would take 7days. This caused all my standing orders to be unpaid causing other problems.”

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Posted 7 years ago

“I have managed to lock my business online security pass more than a month ago since then I have - reset the password and tried to upload the form online but the system was not working - spend 1h with HSBC customer service on the phone to find out that I have to bring the form to a bank office because there is an issue with the online system - send the form via post to a head office address given by the customer service - no info for 2 weeks - two weeks later spent 1h in HSBC branch between a person in the bank and on the phone with the online banking person to find out that instead of restarting my online banking you have reset my digital key and needed a new form - a form was submitted - 10 days later nothing received - spend 1h on the phone to find out that the form expired and nobody contacted me at all to let me know why, when - again I have to submit a new form online to ask to reset my e-banking - the system is not allowing me to upload the form due to security issues - another hour on the phone…. - still nothing working I cannot solve the situation and my business is suffering to not have a banking for the last month. This is the worst bank I have ever used.. For more than 5 weeks it has been a nightmare”

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Posted 7 years ago

“Poor service”

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Posted 7 years ago

“Poor service”

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Posted 7 years ago

“The phone call took an unnecessarily long time and the the operator kept putting me on hold. Probably not his fault but a very unwieldy computer system”

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Posted 7 years ago

“After deciding against using the new HSBC dashboard I was recently presented with the new dashboard without any choice. Having worked in IT for over 35 years, including managing web design and customer service I find the new design the most uintuitive site I have ever visited. What kind of customer acceptance testing was ever carried out? Can I have the old version back please?”

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Posted 7 years ago

“Absolute rubbish, worst bank I've ever been with. With them for business and no one wants to people, if they do they don't know much more then you and make you feel stupid, this issue isn't with one person, the whole company seems to run this way. They over complicate everything and then cant help you. I have never had as many troubles with banks as I've had with this one.”

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Posted 7 years ago

“""Worse than useless! HSBC failed to pay my mortgage funds on time, leaving me homeless for 4 days, with all my belongings in a removal van, and hundreds of pounds out of pocket. Their explanation was to blame their conveyencer, (who they had chosen, and made me pay for). I'm still trying to get compensation through the Financial Ombudsman two months later. I would give them no stars, if that was an option!”

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Posted 7 years ago

“""they keep pushing a unusable web page. its rubbish”

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Posted 7 years ago

“Unhelpful and contradictory information, resulting in repeated calls to establish the facts. The staff in customer service for personal accounts don't even have the correct knowledge hence giving wrong information out. Very disappointing they used to be very good.”

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Posted 7 years ago

“It's a shame they get 1 star as they don't deserve it! faceless company with no loyalty to its customers my advice is avoid or switch as your health will be affected by heartless ineptitude!”

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Posted 7 years ago

“Hsbc do not care at all. My husband ( now ex) took out joint mortgages by forging my signature on line many times, I was never seen by anyone, written to or phoned about this and didnt gain from them. When I found out and hsbc realised this had happened they were advised not to speak to me, I had to speak to their solicitor at a great cost, my ex recieved a police caution and simply ignored all hsbcs letters and phone calls leaving me in the family home. I had to sell my home and pay up the fraudulent mortgages AND hsbcs solicitors fees. It has had a huge effect on mine and my childrens lives and my health, and they simply wont care if you take your own life they just want their money. I hope my experience will help others by making them aware.”

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Posted 7 years ago

“Cruel, heartless cu**s. They don't care that after a very difficult time in my life after my wife left me and took the kids and being diagnosed with PTSD, I have been getting the help from psychiatrists in order to get my life back on track. I have also been getting help with my excessive drinking and have now been sober for 6 months. The last problem now is getting my finances in order. I have asked HSBC for help and the only suggestion they would consider is speaking to stepchange. Unfortunately, stepchange think the answer is a debt management plan but 2 of my creditors have said that as they are under no obligation, they will not freeze the interest meaning that I will be making payments for the rest of my life and the debt will just keep increasing. All I wanted was to put the past issues behind me, clear my debts and improve my financial future, but the scum at HSBC think it is for the best to get further in debt and ruin my future. I am now at the end of what I can handle and thanks to the greedy ar***oles at HSBC, I started drinking heavily again last night and tried to take my own life, but I wouldn't expect that they would care.”

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Posted 7 years ago

“New internet banking site is nothing short of disgusting”

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Posted 7 years ago

“The telephone customer service isn't worth 1 star but you have to put something there. You can't speak to the bank branch direct you get someone who's first language isnt english. It's the stuff you step in and it doesn't smell of roses”

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Posted 7 years ago

“I've had to drive all the way back to Christchurch because what cash I just put in didn't show on the system when I looked at online banking. Which should be instant. After investigation the women on the till had "FORGOT" to input my cash into the system only to be told the error would of shown up next week!! Fuming! Good job a big transaction wasn't going through then. Not acceptable at all!!”

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Posted 7 years ago

“Pathetic customer service. Any attempt to contact HSBC other than face-to-face results in a spate of generic emails which offer plenty of platitudes but little substance of meaningful content. The words 'we will get back to you as soon as possible' now no longer mean anything to me. I have been in a dispute with HSBC for 3 months regarding a payment error; an error which they knowingly committed. I am shocked and appalled by such shoddy and amateur service. Beware. This is a bank comprised of individuals who hide behind the 'brand' of HSBC. I have never known a company more disorganised than HSBC.”

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Posted 7 years ago

“Business account opening was quite stressful and wasted my time paper and energy. Current accounts transfer take up to 1 day to clear despite the fact that my account was perfectly funded”

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Posted 7 years ago

HSBC Employee is rated 1.6 based on 692 reviews