Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,978 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Questions

Metrics

4.9

Based on 3,978 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

(239) 344-8959

Email:

info@starwoodpet.com

Location:

4706 Chiquita Blvd. S,
Suite 200-320,
Cape Coral
Florida
33914

Write Your review

Tell us how Starwood Pet Travel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Starwood Pet Travel 5 star review on 7th April 2025

Christopher C Taylor

Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

578

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice and respectful Pet cab driver”

Helpful Report

Posted 5 years ago

“My puppy arrived safely and exactly in the window of time promised. The Pet Cab driver AJ called me when he was 15 minutes away. He was courteous and polite.”

Helpful Report

Posted 5 years ago

“friendly driver, good explanation of procedure, could have better coordination wirh partners. obviously the puppy was very safe!”

Helpful Report

Posted 5 years ago

“It was a great experience!! My puppy was so excited to see us!”

Helpful Report

Posted 5 years ago

“We had a great Pet Cab experience. Ray was wonderful! Ray communicated with us as expected, arrived on time and was very sweet with our new fur baby. Ray had ensured our little pup was watered, fed and wiped down after his stressful journey home. Ray captured the arrival with a treasured photo and texted it, so we could share with others! Six Stars if it was a thing!!”

Helpful Report

Posted 5 years ago

“Daisy did an incredible job. Thank you.”

Helpful Report

Posted 5 years ago

“Friendly and cheerful driver (Jerry) everything was AOK.”

Helpful Report

Posted 5 years ago

“Excellent service !”

Helpful Report

Posted 5 years ago

“The driver was friendly and seemed to like animals. He kept our dog’s crate clean and fed her during her journey. She came to us very happy and ready to play.”

Helpful Report

Posted 5 years ago

“Caring and shared info. Very nice!”

Helpful Report

Posted 5 years ago

“It was fantastic. Couldn’t have been better. Excellent communication and updates and swift and friendly delivery. Nothing negative to say.”

Helpful Report

Posted 5 years ago

“Great communication and follow through!”

Helpful Report

Posted 5 years ago

“My driver let me know when he would arrive and was on time. Great experience”

Helpful Report

Posted 5 years ago

“Driver (Gary) was a professional, great communication and very helpful at drop off.”

Helpful Report

Posted 5 years ago

“Sean was great! He called right away to let me know when Zoey would be arriving. I felt like she was in good hands. Thanks! Shantelle”

Helpful Report

Posted 5 years ago

“Puppy delivery driver was very friendly, efficient and showed he cared about the animals and his customers. Delivery was on-time, he kept me updated and informed about where and when we would meet.”

Helpful Report

Posted 5 years ago

“Very prompt and courteous delivery. Puppy was delivered on time with communication all the way through the process.”

Helpful Report

Posted 5 years ago

“The service was good and courteous”

Helpful Report

Posted 5 years ago

“Intercontinental relocation of pets will never be a stress-free experience but I am so grateful to Starwood for successfully minimizing my anxiety as much as it was possible to do so. My relocation involved moving my cat and German Shepherd dog from San Francisco to Greater Manchester in the UK. After hearing/reading horror stories, my initial decision was to handle their move myself. It soon became clear that the intricacies of pet transport into the UK were beyond my capabilities. My situation was also made more challenging by the Coronavirus pandemic. I was initially encouraged to reach out to Starwood by all the positive online reviews and my first interaction with Adam was very reassuring in that they could provide the tailored service I was looking for and that they would make an effort to assign Sarah as my Pet Relocation Concierge as she was very experienced in handling USA/UK animal transportation. Sarah was fantastic. Right from the start, she was personable, patient and helpful. She responded very quickly (within 24 hrs including a 5 hr time difference) to all of my detailed questions and requests for information. My dog required a custom-built crate and this was all arranged by Sarah using their local Bay Area pet transport contractor. I made full use of the resources and experience provided by Starwood and Sarah including: • Measurement of my dog for his customized crate and crate construction • Storage of the crate until day of travel • Review of the both rabies certificates ahead of travel so I had time to get revised certificates/vaccinations to ensure compliance with the requirements • Emailing of links to purchase water bowls, crate mats, cat travel crate and accessories that met the airline requirements • Links and contact information for the contractors handling the pet transport to and from the airports at either end thus allowing me direct contact with them. These sub-contractors were also excellent - very responsive to all my questions, reassuring when learning of my concerns and providing updates on the pets when in their care • Preparation of the health certificate paperwork for the vet and direct communication with the vet in order to ensure he understood what was required • Speedy review of signed documents to ensure they were correct Sarah’s attention to detail was second to none. With Starwood, you get what you pay for and more, since peace of mind when moving pets is priceless. I couldn’t imagine using any other company if I was to need such a service in future.”

Helpful Report

Posted 5 years ago

“Sarah worked with me throughout the whole process and continued during all the delays due to covid pushing our departure back multiple times. It was a huge relief knowing that my dogs were getting their veterinarian and customs paperwork completed properly.”

Helpful Report

Posted 5 years ago

Starwood Pet Travel is rated 4.9 based on 3,978 reviews