Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,978 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Questions

Metrics

4.9

Based on 3,978 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

(239) 344-8959

Email:

info@starwoodpet.com

Location:

4706 Chiquita Blvd. S,
Suite 200-320,
Cape Coral
Florida
33914

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Starwood Pet Travel 5 star review on 7th April 2025

Christopher C Taylor

Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

578

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our puppy arrived at our home with a happy wag. The young man that delivered Emmy to us was courteous and polite. He gave us an update on her travels and we appreciated him for all that he did. I wanted to tip him but forgot in the moment. Can I still do that?”

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Posted 5 years ago

Thanks so much for your kind words. Reviews like yours are why we work so hard to exceed our customer's expectations. Don't worry about a tip for the driver, we will send him a thank you gift on your behalf!!!

Posted 5 years ago

“Very happy with the service, thank you”

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Posted 5 years ago

“Our dog arrived here safely, in the timespan quoted by a super sweet mother and son. They were very courteous, friendly and handed us our puppy. It was a very positive experience.”

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Posted 5 years ago

“Our experience was fantastic. Felt informed every step of the way.”

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Posted 5 years ago

“The people were so nice and I really appreciated their help with getting my puppy home safe and healthy. Thank you so much”

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Posted 5 years ago

“Service was very good.. it's what i expected for the price we paid”

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Posted 5 years ago

“We had a very positive experience with Starwood, and would recommend to a friend. We always felt that our dog was safe and everything Starwood said would happen, did. There were only two things that could have been improved. First, when Ceci was transported from Boston to Newark, she stayed at someone's house for several days before the flight to Europe. That was fine, but we had very little visibility into where Ceci was or what she was doing. I know this was an exceptional circumstance, but it did make us wonder what was going on. Secondly, we got an email from a Starwood person saying that there was going to be a delay because Ceci hadn't had her annual rabies shot, but she had; they didn't ask us first. We sorted this out through some quick emails, but it was a panic situation that didn't have to happen. Those are really VERY minor nits, as we certainly couldn't have done this without Starwood and all your partners. We are very grateful, and Ceci is settling in nicely here in Switzerland.”

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Posted 5 years ago

Thank you Patrick & Ceci for your kind review. We do apologize for the minor concerns and have addressed those to improve in the future. We thank you for your feedback and wish both your family the best. What a beautiful country - I hope you can enjoy all the beautiful sights! Have a great summer.

Posted 5 years ago

“The driver and experience of delivery was perfecf”

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Posted 5 years ago

“Excellent service. Professional and helpful!”

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Posted 5 years ago

“Was notified of time slot and then again when closer to my house. Driver was very nice and happy for me. I got sister puppies and they needed a bath, but we're mostly dry and happy. I could tell they were sleepy, became very active and happy after their baths. Thank you very much, job well done.”

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Posted 5 years ago

“We had a great experience with Starwood Animal Transport. Our dogs were in good hands throughout the whole process.”

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Posted 5 years ago

Thank you Jamie ! I hope Zu and Sugar are enjoying their first few days on the island! Best to you and your family!

Posted 5 years ago

“Great experience, they called to let us know the approximate time and then called when they had our dog. The driver was excellent and friendly and called when he was close to our home.”

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Posted 5 years ago

“Right on time”

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Posted 5 years ago

“This service is worth every penny paid. We had a dedicated relocation coordinator (Sarah) who made the experience as painless and easy as possible for us, even during the current Covid-19 crisis! I would definitely recommend the service.”

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Posted 5 years ago

Thank you for your great review Alberto! Glad everything went smoothly and wishing you and your family all the health and happiness in your new home! I will pass on the kind words to Sarah - she is a doll!

Posted 5 years ago

“On time and friendly, helpful driver.”

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Posted 5 years ago

“great! thank you”

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Posted 5 years ago

“Everything was great. Driver was kind and even arrived early. My only constructive feedback was that I was surprised that they driver was not wearing a mask and gloves during Covid 19. Thank you for the great service.”

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Posted 5 years ago

“We were very happy with our delivery. They were prompt, kind, conscious of PPE during this Coronavirus nightmare and our dog, Comet, arrived calm and happy. Thank you.”

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Posted 5 years ago

“The driver was super sweet and you could tell she loved her job. She treated my puppy as if he were her own. I was extremely satisfied with the level of service.”

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Posted 5 years ago

“That was awesome, The driver was very careful, on time, and friendly, She called us as soon as she had the dog and gave us estimated arrival time. Thank you for the great experience.”

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Posted 5 years ago

Starwood Pet Travel is rated 4.9 based on 3,978 reviews