Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,978 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Questions

Metrics

4.9

Based on 3,978 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

(239) 344-8959

Email:

info@starwoodpet.com

Location:

4706 Chiquita Blvd. S,
Suite 200-320,
Cape Coral
Florida
33914

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Starwood Pet Travel 5 star review on 7th April 2025

Christopher C Taylor

Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

578

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The transporter was very caring, understanding of social distancing and mask wear. Thank you for bringing us our new fur baby”

Helpful Report

Posted 5 years ago

“They called before they came and even gave us a heads up when they were close so we could walk our other dog. They were on time and brought us our puppy .”

Helpful Report

Posted 5 years ago

“Courteous, quick, simple, and straightforward.”

Helpful Report

Posted 5 years ago

“Thank you for your swift response. As I stated in my review, Ray was great and nice to deal with. He even mentioned that they had “cleaned up the mess” she made in her crate. That is always appreciative when a stranger is taking care of your pet for you. However, the details of the mess would have been nice to know (e.g., we cleaned up a bunch of diarrhea she had, or, we cleaned up her poop and it was normal looking). The moment we brought her to our backyard, the first bowel movement she made was pure, runny diarrhea with lots of blood. I now know that she also had a horrible diarrhea accident in the crate she flew in, as the entire inside of the crate is stained now. We cannot use that crate, because the sickness she has is Girardia (which is an extremely toxic and contagious parasitic infection). My bottom line is attention to detail and honesty is always the best customer service. Please don’t reprimand Ray for this, as I’m sure he followed your company protocol, but your company should pay better attention to the health of the animals they put in their vans to transport. Your company transported a very sick and contagious puppy. PuppySpot has been informed and my family and I are working to reprimand their company and the Breeder. I’m sure you can understand our anger and frustration, and being advised the moment we received her that she had horrible diarrhea in her crate would have been extremely helpful. Thank you! Ashley (669) 256-6161 Our puppy’s driver was very nice, professional and definitely liked our dog, but no one mentioned that the “mess” she made during the drive home to us was pure diarrhea (with blood in it). Our puppy arrived extremely sick, so we are now working with PuppySpot on getting the breeder inspected ASAP. That is not your service’s problem, but it would have been nice to be told that she had horrible diarrhea in her crate on the way home.”

Helpful Report

Posted 5 years ago

“Drivers let us know when they would arrive. They were very friendly, informative about how the puppies tolerated the ride from the airport. We greatly appreciated Their part in our puppies' trip. Thank you!”

Helpful Report

Posted 5 years ago

“On time and very friendly”

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Posted 5 years ago

“Very professional and good communication. Overall a great experience.”

Helpful Report

Posted 5 years ago

“Rory arrived exactly when promised. My Pet Cab advised me all along my dog's journey to me.The girls who delivered Rory were very polite, professional and seemed to really care about the dogs. I would highly recommend My Pet Cab for transport of your furry friend.”

Helpful Report

Posted 5 years ago

“The delivery of our puppy was on time and the puppy was in good health and spirits. Thank you”

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Posted 5 years ago

“The driver and his companion were incredibly friendly and kind; especially under the Covid-19 circumstances. The drop-off was timely and smooth and would recommend My Pet Cab to friends & family!”

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Posted 5 years ago

“our experience was quick and the driver was very nice.”

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Posted 5 years ago

“Easy,effortless, and efficient. Thank you”

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Posted 5 years ago

“The transport”

Helpful Report

Posted 5 years ago

“Safe, efficient, and excellent communication.”

Helpful Report

Posted 5 years ago

“Excellent services Would recommend to friends The driver was friendly and took a picture of me and my npup”

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Posted 5 years ago

“Thank you! Super fast delivery! A+”

Helpful Report

Posted 5 years ago

“The representative was very friendly, supportive, and encouraging. Presented properly, was non-intimidating, polite, and respectful. Kindly answered any questions, calmly brought puppy into my home, and only stayed the necessary amount of time. He was a delightful person, as well as very professional.”

Helpful Report

Posted 5 years ago

“They delivered our new fur baby on time and in great shape ready to meet and play with his new family.”

Helpful Report

Posted 5 years ago

“He was early which was awesome. I had just run to the store when he texted me that he would be at the house in 20 minutes. I think he got there sooner than that but he got there before I did and - only a few minutes but he waited and spent time with all the puppies to make sure that they were having a good experience in their travel day.”

Helpful Report

Posted 5 years ago

“Excellent, very nice and professional. Most importantly the puppy made is safe and sound.”

Helpful Report

Posted 5 years ago

Starwood Pet Travel is rated 4.9 based on 3,978 reviews