Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,976 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,976 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 7th April 2025

Christopher C Taylor

Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

578

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our puppy arrived happ, healthy and cool. We had record breaking temperatures the day she arrived. The driver, Traci, handled her with such care that we were truly impressed. After she looked at my I’d, she pointed out the food and health certificate and advised us as what to do for her next meal, stressing that water should be given as soon as possible. The experience was great as Traci kept us advised about the time of their arrival several times by phone to calm our anxiety. We recommend your company highly!”

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Posted 4 years ago

“Excellent! Mike our driver called with a delivery window and although he had to endure some severe thunderstorms arrived timely with our happy puppy. We are very pleased!”

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Posted 4 years ago

“Alex did a great job! Great service all the way around”

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Posted 4 years ago

“Wonderful!!”

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Posted 4 years ago

“Such a friendly woman who clearly loves dogs!”

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Posted 4 years ago

“Amazing service. William came properly cared for and although a little nervous in his new surroundings, I could tell his experience was positive with Pet Cab. thank you. The phone calls from driver were frequent and informative. Driver took the time to answer my questions and she was kind to show me how to coax William out of the crate. Super nice lady!!”

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Posted 4 years ago

“Great service... thanks Neal!!”

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Posted 4 years ago

“Rick was great, you could tell he cared and took care of jake like it was his own. Wonderful service.”

Starwood Pet Travel 5 star review on 1st July 2021

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Posted 4 years ago

“Very pleasant and tried to be helpful. On time and in constant communication. This was very much appreciated. Bruce”

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Posted 4 years ago

“Everything seemed to go smoothly! My puppy was at my door exactly when they said he would be. He was handled with care and a smile.”

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Posted 4 years ago

“Very good experience. Kept up to date and puppy arrived very happy”

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Posted 4 years ago

“The driver Sean was very nice and did his job very well. Was very much worth having the delivery done by him.”

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Posted 4 years ago

“The lady that dropped off tobi (now known as Luca) was amazing!!! She was extremely sweet and caring”

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Posted 4 years ago

“Sean was awesome…he was so sweet and friendly..came into our home with top professionalism and I could tell he was very serious about making sure we were comfortable before he left and wanted to make sure we had all questions answered.”

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Posted 4 years ago

“Seamless transaction very helpful staff”

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Posted 4 years ago

“Eddy, your delivery driver, was fantastic. The puppy arrived early and he was at the airport ready to pick him up. Our new puppy arrived from his drive happy, healthy, and seems to have been well taken care of during his trip from Hayward to our home.”

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Posted 4 years ago

“Thank you very much for bringing Tyler to me. Everything went smoothly and in a timely matter. 👍”

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Posted 4 years ago

“Very professional with the safe delivery of our new fur baby!”

Starwood Pet Travel 5 star review on 29th June 2021

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Posted 4 years ago

“Great communication and our pup arrived happy and not stressed out”

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Posted 4 years ago

“He was fast and nice!”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,976 reviews