Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,976 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,976 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“He texted and called keeping me informed. The dog was very calm, Max did a great job driving the dog so far!”

Helpful Report

(Max Specter) - Posted 3 years ago

“Our pet driver was wonderful...our little girl was happy and kissing us after a very long day. We were kept informed on when she would be arriving and they were right on time.”

Helpful Report

(Tyler McGrew) - Posted 3 years ago

“Kate did a great job of transporting our new pup!!! We couldn’t have asked for a better experience.”

Helpful Report

(Kate Pehlivanov) - Posted 3 years ago

“Excellent service, thanks for bringing our pet home!”

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(Mike Pettengill) - Posted 3 years ago

“Genesis was wonderful. She informed me every step of the way. She truly cared about my puppy.”

Helpful Report

(Genesis Rosado) - Posted 3 years ago

“The driver of the cab arrived an hour early! We were so pleased. Our new dog is a 5-month old Bernedoodle. He weighed just under 40lbs when he arrived. He had no collar so the Pet Cab woman was planning to carry him into our house in his crate! There was nothing else the Pet Cab worker could do as he was delivered without a collar or leash. My husband insisted on helping her carry the crate into our house. I scrambled to find an old collar so we could take him outside as he had been in the crate for hours. She was very pleasant and nice. We were glad our pup, who flew in a plane through the night and then traveled in a van, his first time in a crate, had arrived with such a kind person!”

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(Jamie Reyes) - Posted 3 years ago

“Our My Pet Cab driver Tim was great, he kept us informed of his arrival time and how my puppy was doing. He was so friendly and professional.”

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(Tim Hohm) - Posted 3 years ago

“Kate was amazing!!!”

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(Kate Pehlivanov) - Posted 3 years ago

“Driver was outstanding. Pup was clean and happy.”

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(Manuel Arellano) - Posted 3 years ago

“VERY RELIABLE. WAS ON TIME !! I WOULD DEFINITELY USE THEM AGAIN!!”

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(Calvin Conner) - Posted 3 years ago

“Calvin is beyond amazing! Called every step of the way and was very informative and reassuring. We loved him and the delivery of Luna our precious baby. He even introduced her in the best way possible- it was unreal. Thank you”

Helpful Report

(Calvin Conner) - Posted 3 years ago

“Thank you Tim it was a good experience meeting you and delivering my puppy on schedule with the updates on timeframe”

Starwood Pet Travel 5 star review on 31st January 2022

Helpful Report

(Tim Hohm) - Posted 3 years ago

“Good communication, courteous, and very kind to my new puppy!”

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(Sheila Clark Hawkins) - Posted 3 years ago

“My puppy was delivered on time by a very helpful woman. I was having a little problem opening the door up to get inside with Otis. She quickly gave a hand and helped. I would recommend My Pet Cab 100%. Thank you for getting Otis to his new home.”

Helpful Report

(Traci Brearley) - Posted 3 years ago

“Traci kept me very informed about Sasha’s (Chica)arrival …how she was doing..and (approximately)when she would arrive with her …she nailed it !!! Traci was very professional and we all could tell how much she loved getting Chica to her new home..thank you Traci 💚”

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(Traci Brearley) - Posted 3 years ago

“Our puppy was delivered and the man who delivered him was very nice and we could tell that he loved animals. He was wonderful Joe Zachary”

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(Tyler McGrew) - Posted 3 years ago

“My puppy Bandit arrived in good timing and the driver was great”

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(Valerie Foster) - Posted 3 years ago

“Perfectly done. Kind and wonderful with my new pup Comet. On-time. Excellent communication. Kept me informed on how my new puppy was doing. Helped get my new puppy into the house and settled and even took a few pics which she texted to me. Highly recommend.”

Helpful Report

(Kate Pehlivanov) - Posted 3 years ago

“Great communication!”

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(Kate Andres) - Posted 3 years ago

“Jeary Beaudette was very communicative and did a great job delivering our new puppy. We thank you for sending him!”

Helpful Report

(Jeary Beaudette) - Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,976 reviews