Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,978 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Questions

Metrics

4.9

Based on 3,978 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

(239) 344-8959

Email:

info@starwoodpet.com

Location:

4706 Chiquita Blvd. S,
Suite 200-320,
Cape Coral
Florida
33914

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Starwood Pet Travel 5 star review on 7th April 2025

Christopher C Taylor

Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

578

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall the service was as promised... Great communication along the way with no surprises. So as the customer, I could say "4" or "5"... But I'm leaving a "3" because my new puppy showed up pretty dehydrated and it doesn't appear he had an opportunity for a "#2"... the poor little guy drank and drank and drank ... and when he did have a chance for #2 once out of the crate, it was ...well, #2, #3, #4... just lots of BMs in the first 24 hrs with me.”

Helpful Report

Posted 4 years ago

Thanks for the review and the feedback. As the final mile piece of your puppies journey and as part of our care given by MyPetCab we ensure food / water is provided when they arrive at the airport and then along the way to your home as well. We also clean out the kennels completely and replace the pads. As first time air travelers its not uncommon for puppies normal habits to be disrupted for a short time. Looks like your puppy was in our care for approx. . 2 hours from the time they landed until they were delivered. Looks like this is a delivery from December so We hope you have had a great few months with your latest addition !

Posted 4 years ago

“My Pet Cab was very professional in the delivery of our new puppy! They did everything possible to make sure the puppy was delivered during the hours someone was home. The carrier called with with an updated time of arrival before he was on his way. He was even kind enough to wait a few minutes until the puppy walked out of the crate and joined my sons arms for a picture. Great experience overall!”

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Posted 4 years ago

“The driver was excellent and took very good care of our new puppy after her long journey across the country. I was very grateful. He was outstanding!!”

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Posted 4 years ago

“Dean the driver who delivered our new pet was great. He called to let us know when he would be arriving. When he got here he was polite and professional. We were impressed at how kind, gentle and patient he was getting our new little guy out of his crate for us to meet. Thank you Dean and My Pet Cab for getting our new little guy here safe and sound.”

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Posted 4 years ago

“very pleased with the father/son team who bought puppy to my home. both men took the time to explain puppys needs clearly. Pet Cab was on time, polite, comfortable to ask questions of.”

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Posted 4 years ago

“She arrived clean and happy”

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Posted 4 years ago

“very nice and bubbly person.”

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Posted 4 years ago

“Everything was great. My only suggestion. Call WAY ahead of time. Us pet owners are super anxious and excited to know when our new fam member arrives.”

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Posted 4 years ago

“My male dog arrived wet in a pink crate which was left with us.”

Helpful Report

Posted 4 years ago

Hello, the crate is supplied by the breeder and/or the company you purchased you new family member from. As the last mile piece of your puppy's journey My Pet Cab has no control over the kennel or the color of the kennel. We will follow up with the driver reading your puppy being wet. As part of travel they do sometimes go again right before delivery and some pups like to play with their water bowls. We hope the first few days with your new pup lead to years of enjoyment!

Posted 4 years ago

“Dean was great with our puppy and even had great advice for us before leaving. His communication was excellent as well, keeping us informed during the delivery.”

Starwood Pet Travel 5 star review on 1st April 2021

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Posted 4 years ago

“Receiving my pup was the most seamless experience!”

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Posted 4 years ago

“Hayden was great! Stella arrived so clean and so happy!! It was so nice to have such a fabulous delivery with such a kind driver.😊”

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Posted 4 years ago

“Transported my new puppy safely and with care. Can’t ask for anything more. I would use again.”

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Posted 4 years ago

“Leslie was prompt sticking to the time that she promised our puppy would be delivered. She went over the particulars and congratulated us on our new puppy.”

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Posted 4 years ago

“it was okay”

Helpful Report

Posted 4 years ago

Sorry to hear you didn't have a 5 star experience. Thanks for taking our call to find out what we could do differently going forward. As explained MyPetCab's role in your puppies journey was the last mile piece. The concerns you expressed would be ones handled by the company that you purchased your puppy from, we will pass along the feedback to them. Hope you are having fun with your new family member!

Posted 4 years ago

“It was a very exciting yet anxious time. Pet Cab was wonderful keeping us up to date and the man who brought him home (forgot his name, I think it was Dean) was kind and caring. Wonderful company.”

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Posted 4 years ago

“Kind, courteous, communicative, and quick! My puppy arrived safely and on time. Thank you!”

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Posted 4 years ago

“Very good service. Polite and respectful.”

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Posted 4 years ago

“I had a wonderful experience with the Pet Cab. The lady who delivered my pet was friendly and polite. She smiled the whole time and was very pleasant. I have no complaints.”

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Posted 4 years ago

“Excellent service. Right on time. My precious pup was well cared for.”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,978 reviews