“Shameful. It’s like they have no support staff, or they’ve gone out of business. I’m an existing customer looking to add a new pet with an overseas chip. The online form doesn’t work and nobody replies to requests for help - not via email, twitter, facebook or even the phone where they auto answer but keep you on hold until you give up. Don’t bother emailing me back, I’ve gone to Petlog.”
“They want £20.95 to change my address! Imagine if your bank charged you £20 to change your address! This is a rip off! Greedy people at this company. I won't be paying this.”
“I find it incredible that this company wants to charge me to change my address in my own account - a simple thing which doesn't cost them a penny. Vultures!”
“extremely poor service, sent my details requesting a change of address, along with £6, they sent a letter requesting £15.95 to change an address? disgusting. I emailed them to complain, with no response.”
“£20 to change an email address? I don’t think so. What a rip-off praying on pet owner’s love of their pets. Not a chance I’m giving them even more money - they can find me with mobile number. That won’t ever change. And next time I won’t be using Identibase.”
“They simply dont do what it says on the packet -been waiting for many months for them to change my dog's details from previous owner and they simply have not replied in days and my need is urgent as a dog care company wants her microchip to be udated before engaging with us.”
