“All I want is a replacement tag as the initial one is rather tacky and they are asking mr to pay a further £10 to update my details. Why should I pay £10 for info which has not changed. Forget I a complete waste of time”
“Excellent customer care this morning from Luke Williams who sorted and advised about the microchip for our puppy and made me aware of other services from Identibase , easy to talk to and curteous !”
“Hannah was very helpful with a query. And sorted very simply. Identibase is very reasonably priced. Also very easy to register details & chips with. Highly recommend.”
“I was very happy with the way Luke Williams handled my queries. He was extremely helpful and sorted my changes efficiently and quickly. I asked several questions and he explained everything I needed to know with great patience.
I have every confidence in Identibase and will recommend the Company to others
Thank you”
“Your service was quick and kind as l forgot wether my dog had been chipped or not as he is fourteen years old Thankyou for putting my mind at rest Edna brown”
“I emailed identical as I needed to change my surname as I recently got married, Wendy Nurse replied promptly and very kindly changed my surname on my pets information and added details by email so I could see the changes had been made. She was very prompt and the email I received was lovely, thankyou Wendy x”
“I spoke to a very kind and helpful member of your team who answered all my question which left me feeling that my cats are protected. Thank you again.”
“I spoke to a very helpful Luke. He went through all the security checks pleasantly and he updated my account and was very reassuring. He was well spoken, well mannered and nothing was too much trouble for him.”
“The girl who helped me to add Tigs to you data base, was lovely, helpful and friendly. It was easier and much better to speak to a real person than trying on line.”
