“We have an account for our own dog’s registration, she had puppies but I couldn’t work how to register their microchips as the breeder. A phone call sorted it all out and they were registered .”
“Adopted a surrendered cat from an organisation. Her previous owner had passed away and her family surrendered the cat.
She's chipped but I cannot get the chip updated with my details. Even the cat charity I got her from couldn't. Identibase want the previous owners consent? Erm, that'll be a bit difficult.
They don't answer emails or the phone, both me and the cat rescue have tried for over 2onths to sort this. I can't re register online it takes me on a loop.
My lovely little pet is still registered to a passed on lady in another town over 30 miles away. I'm even thinking of getting her chipped with Petlog chip. And why they need a subscription is beyond me.”
“This review is specifically for Katy, Pet Protection Expert. Total 5-star, exceptional customer service, help and support in transferring our new cat from another homing database to Identibase. It's a real skill to provide such fantastic service and I think you're a real credit to Identibase. Superstar!”
“Have to pay a subscription to change basic account data, important data such as your address! Ridiculous. I will be changing my cats chip & database.”
“£30 to transfer details! I don’t think so.
And then pay yearly ????
Goodbye 👋
My cat will be having another chip but someone who don’t charge stupid prices !!!!!!!!!!”
“£30 per year is just too much so i tried to cancel it within 2 weeks but it is nor possible on the website nor contacting support. They don't respond to my email nor answering phone calls. So I decided to contact my credit company to block them and it was the right decision. A year later, they sent me a email saying they can't charge my card!! They still keep sending the same automated email despite of my response. There are much cheaper and proper companies for this . I don't understand why this company has good reviews on "Trustpilot"”
“This is a scam, I had my kittens chipped and the vet told me I had to put my details in on their website, I’ve never done this with my other pets. I went on there and they wanted to charge me so much a year for my kittens details to be verified. I’ve paid for a chip, I’m not paying anymore. I’ve received loads of phone calls, emails and texts saying my kittens are not verified. I’ve blocked your phone number, so I won’t be answering. My kittens are wearing tags with all their details on because I do not trust this company. I’m looking in to having their chips switch to a trustworthy company.”
“I adopted a cat so changed fhe ownership details to me. I recently changed phone number but had to pay and J seem to be paying £3 a month. What for? No option to change membership or cancel online, unless I tell them my cat has passes away. Based on these reviews, I don't fancy my chances of being able to get hold of them via phone or email.”
“They’ve changed their services. Previously I was able to update my contact number by requesting a change via email. Now they say I need to upgrade my subscription (cheapest one is £30 a year) in order to make any changes so essentially expecting me to pay £30 to make sure their database is up to date. Without a correct contact number how do they expect to provide the service they’re there for: reuniting me with my potentially lost pet.”
“Paid for identibase premium in joining.
My original certificate states;
“Unlimited change of address,
Addition of holiday address
One-off fee for the lifetime of your pet.”
Tried to make changes as telephone number needs changing, also we are moving, they want to charge me again
I have requested help,
I have to send them the certificate & try & find my original payment as proof.
Not very impressed. Altered my other dogs on different sites No Problem!
Think I will shift them all to Animal Tracker.”
