Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,650 Reviews

11 %

of reviewers recommend Ikea

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1.5

Based on 1,650 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Ikea 1 star review on 13th September 2025

Maya Luna

Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Megan Gregory

Ikea 1 star review on 13th December 2023

Costa Fedorov

Ikea 5 star review on 26th September 2023

Crossrail Cottage

Anonymous

Anonymous // 01/01/2019

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“Bought kitchen cupboards and they are an excellent product with a great price. Only problem is there customer service. There isn't a negative star rating but there should be.”

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Posted 8 years ago

“Packaging so badly damaged on arrival that items were falling out and some were missing. Customer services not interested and quite rude”

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Posted 8 years ago

“Terrible experience overall with Ikea. Ordered a dresser the week of Thanksgiving, 1 month goes by and the day of delivery they say they are coming so I go wait at home. 3 hours later I call and ask where they are and the guy tells me I wasn't home so they skipped my delivery and someone will call within 2 days to reschedule a delivery. A week goes by and no one calls so I contact Ikea. Got the run around and was told they do not deal with the deliveries so contact the delivery company. Call the delivery company 6 times, and left multiple messages with no call back days later. Call Ikea again and a girl gives me another number to contact, then next person another number. No one is giving me answers on when I can receive my dresser, or where my dresser is. Hard enough to even get someone to answer the phone at this point.”

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Posted 8 years ago

“I like IKEA, but I hate the propaganda with that woman running. You are sending a wrong message, it seems that is good to fraud in the stores.”

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Posted 8 years ago

“Big discount through app, expensive shipping although.”

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Posted 8 years ago

“Ordered 2 wardrobes, free standing mirror and a mattress from IKEA on Nov 30th, scheduled delivery for Dec 20th. Two days before delivery I was given my delivery slot. Come the day of delivery I waited patiently for the call that is mean to be made '1 hour before delivery'. This came 15 mins after the delivery slot and consisted of being grunted at and told he was '20 minutes away'. I even gave the driver instructions on where was best to park. 20 mins later, no delivery. I text the driver asking where he is. No reply. 10 more minutes pass and I ring the driver. Phone goes straight to voicemail. I then proceed to wait another hour and a half, before ringing him again. The call rings out with no answer. Finally I decided to check the website and apparently Mr delivery gorilla had decided he would take it upon himself to cancel my order. So I call customer service and speak to a very helpful lady who informed me that apparently their delivery driver decided that he couldn't drive down the road so had cancelled the order. Baring in mind at no point was I contacted and informed of this, in fact it seems like he turned his phone off to avoid having the conversation. Had he have bothered to do a crucial part of his job I'd of met him a street or two away and carried the boxes back myself. Re-delivery was scheduled for the 29th of December, 8:45 - 12:45... as I'm typing this it is 18:07 on that date and we've had no delivery, no phone call, no contact at all. All the while I've got no idea if my delivery is even in a lorry being shipped around because a huge company like IKEA apparently can't afford to invest in accurate order tracking. At the end of the day I can track a pizza order from when it goes in the oven, comes out the oven, is put in the car then I can GPS track it to my house. Why can I do that with takeaways and most other couriers but for some reason IKEA can't. Wish I'd never ordered from them, I'd advise anyone else to completely boycott them no matter how cheap and cheerful, spend a little extra and shop local at least you'll receive your order and help someone out rather than feeding this corporation of slack jawed mouth breathers.”

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Posted 8 years ago

“Worst customer service/delivery service ever!! Paid more than £8 for Express Delivery, item did not arrive in time although confirmed by email!!!”

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Posted 8 years ago

“love the merchandise there, top notch. been an ikea shopper for the last 20 years. I dislike coming to the ikea renton however. I doubt i am the only one. the workers there sure need some manners, some male cashier kid looks at me and starts laughing. I be like thanks ikea. way to make me feel welcome at your store! but all of this would be solved if every single cash register was open at 6:00pm on 12/27. there are very long lines and only like 5 registers open. will ikea ever get the automated scan machines? and like naughty by nature, it would smooth out the long lines. i mean great new place and all sun powered solid! you deserve respek for that. but please do train your employees. tell them to make the customer wait less when you see lines 25 deep! and maybe tell them not to laugh at me, that hurts my feelings.”

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Posted 8 years ago

“great merchandise. love the furniture and the great restaurant.”

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Posted 8 years ago

“Ikea took my money, didn’t deliver, will not give me refund, as they don’t know where the goods are. Have complained to the ccpc.ie I am on the phone and chat for days going in circles, very simple give my money back, the goods were never delivered to me.”

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Posted 8 years ago

“The delivery was sent back even though we were home and didn't get any confirmation email or phone call that they were arriving.”

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Posted 8 years ago

“I ordered a nightstand and a lamp to go on it. Two weeks later the lamp shows up but no nightstand. They forgot the to ship the nightstand and will ship it soon. Hard to believe it will take close to a month to get a nightstand and a lamp.”

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Posted 8 years ago

“Bought a bed and nightstands from IKEA Frisco and I told the vender that need to be delivery on the second floor. Vendor said it is ok. The company that come to delivery refuse to delivery products on the second floor and Was very rude to me, so I told him to take back. I call IKEA right away to complain. They return the product value but charge me the delivery. Really bad experience. I do not recommend IKEA.”

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Posted 8 years ago

“We purchased a kitchen in November, to be delivered in December before the holidays. I specifically asked if having it delivered that close to Christmas would be a problem, and they assured me it wouldn't be. So we settled on a date of December 23rd, when we could be home to receive the order. I got an email with confirmation that it was being shipped, and a second saying my delivery window was between 12-4 pm. So far so good. Then... 4:45 rolls around and still no word on the delivery, so I call Ikea, and spend 51 minutes on the phone trying to find out where my kitchen is. They inform me that because of the crazy holiday traffic, the truck is delayed, and will give me a call when they're ten minutes out. I'm upset, but at least find comfort in the fact they'll be here soon. Then... 8 pm becomes 9 pm, and then 10 pm... and they clearly aren't coming. SO I call Ikea again on Saturday, spend another 30 minutes on the phone with them, to be told the shipment was "delayed" and I would need to reschedule. So a day after my order didn't arrive, my order is now scheduled to be here on Thursday the 28th. No word from Ikea OR the delivery company about my original missed delivery, this was all information I had to seek out on my own. I'm currently on hold with the delivery company to find out WHY it wasn't delivered, and they told me "well it says it was changed to Thursday the 28th." Which is correct, but only because NO ONE ARRIVED ON SATURDAY TO DELIVER MY ORDER. This whole process has been a joke, and I wouldn't recommend Ikea Home Delivery Service to anyone. Avoid it at all costs.”

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Posted 8 years ago

“I ordered an eGift Card online as a Christmas gift for my my daughter and son in law. They state on their website that: "All gift card and e-gift card purchases are subject to credit approval and a fraud verification process. It can sometimes take up to 24 hours from the time of purchase to review your order unless you specify a future delivery date. You will receive a confirmation email when your order has been sent". I have immediately received a confirmation email that my order has been sent, but after 72 hours, my daughter still did not receive her IKEA eGift Card. There is an IKEA pending transaction on my credit credit card statement though. I spent almost one hour on phone, on Christmas Eve, trying to solve the issue with IKEA customer support representatives and also with CashStar representative. They did not have a clue what happened with my order. The IKEA customer representative was very unprofessional and rude. He even argued with me and he questioned my integrity regarding the order! I am surprised and very disappointed with the IKEA eGiftCard service. This is unacceptable.”

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Posted 8 years ago

“We have done a couple IKEA kitchen remodels and they were lovely. However this current kitchen had a problem and it has been impossible to work with customer service. The people are unhelpful. It takes sometimes 45 minutes on hold to get through and then they say, "I have to put you on hold." They promise to email or call back and they don't. There "system" lacks notes. It is SHAMEFUL the way they treat their customers. I have NEVER experienced such poor service on a warrenty!”

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Posted 8 years ago

“Once I found the site to use and then finally place my order, everything went smoothly. Quite frustrating to find site then to work through site. Product arrives soon, let's hope”

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Posted 8 years ago

“Delivery cancelled 6 TIMES, product came broken and unusable. Spoke with customer service and managers several times, unsatisfactory resolution and horrible attitudes.”

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Posted 8 years ago

“YOUR DELIVERY DATE IS UNACCEPTABLE FOR ANY ORDER ONLINE VERY POOR SERVICE ZERO LOGISTICS KNOWLEDGE”

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Posted 8 years ago

“HORRIBLE HORRIBLE customer service. I ordered a gift card for xmas 2 weeks before xmas and in the email they said it’d take 1-3 business days for it to ship. A week after ordering (5 business days) I called and they said it has not been shipped due to the high number of cards people purchased and they couldnt even tell me the ETA or the estimated shipping time. She had no clue”

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Posted 8 years ago

Ikea is rated 1.5 based on 1,650 reviews