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Ikea Reviews

1.5 Rating 1,627 Reviews
11 %
of reviewers recommend Ikea
1.5
Based on 1,627 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Ikea 1 star review on 3rd May 2025
Mily
Ikea 1 star review on 11th December 2024
Megan Gregory
Ikea 1 star review on 13th December 2023
Costa Fedorov
Ikea 1 star review on 13th December 2023
Costa Fedorov
Ikea 5 star review on 26th September 2023
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Ikea 5 star review on 26th September 2023
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Ikea 1 star review on 19th September 2023
Wayne
82
Anonymous
Anonymous  // 01/01/2019
Bought a 4x4 white storage carcass and 8 canvass storage boxes for the bottom 2 rows. Very happy with the build quality and finish. Price was very reasonable too. The storage it offers is brilliant for kids toys, which can be tidied away at the end of each day. Well done Ikea.
Helpful Report
Posted 7 years ago
Bought some wardrobes yesterday and phoned to bring delivery date forward as this was offered when purchased but ikea system will only move delivery backwards!!! What a stupid system!!!
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Posted 7 years ago
They uses some deliver company to deliver their products. They never deliver on time. The don't even let you know they don't deliver on time, I am talking about time 12 hour window. Don not, not not order online from IKEA. by the way IKEA customer service never answer their phone.
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Posted 7 years ago
I'm just amending my review i had given before. If it is possible I would give them a minus 5. Ikea uk deeply sucks. It's been nearly a month I had cancelled an order but they didn't give my money back. Again I had purchased a sofa from ikea and booked an service man and paid the cost in their store. When after 2 weeks that man didn't show up, I called Ikea and they said the man is from a third party company and ikea is not responsible if they don't come. They said they can't do anything and gave me a number to contact third party. It took a week to reach them and that company said their service persons are extremely busy and can get back to me after a month and if I don't agree they can't give my money back cause Ikea took the money. So please please please, think thousand times before buying something costly from IKEA.UK
Helpful Report
Posted 7 years ago
I bought 2 big PAX sliding door 10 days ago. Finally, yesterday the guys it's coming for installation ($ 350.00 for installation), and 2 doors are missing. I try to call this inexistent customer service for more then 2 hours but nobody answered... I will try to go in person, I will lose another 3 hours or more of my time.... I bought different time in Ikea in Italy and never had a problem... In Doral (FL) the worst never seen before.... I wont buy nothing more neither if they offer 90% discount!
Helpful Report
Posted 7 years ago
I was at the Burlington store and ordered a few cabinets. One of the cabinets had a medium sized drawer. I took the printout with me, because at that location, you pay for the stuff and then go pick it up around the corner. Before I went to the cashier, I checked out the 'As Is' section. There was a drawer there for $10. I looked at the price of the drawer on the printout, and full price was was $57. So I figured maybe I could save myself 37 dollars, if it is the same drawer that is on my printout. And of course, I didn't know, so I asked an employee! The employee took my printout and the drawer into their private room and came back a minute later and said that it was the correct drawer. So, of course, I bought it. Well, turns out it WAS NOT the right drawer. I think the one from As Is was actually for a small drawer, not a medium drawer. Will Ikea refund me? NOPE, even though the only reason I bought it was because THEIR EMPLOYEE TOLD me it was the right one. I said they should refund my money and tell their employees in that section not to give advice. This is a bunch of BS. They told me if I really wanted to argue the case, I would have to drive to Burlington rather than take it back to my local pick up point. I don't have time to drive 1.5 hours for this B.S. Ridiculous that they would suggest I drive there too.
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Posted 7 years ago
Like everybody else, I made the mistake of ordering two thousand dollars worth of goods during their no delivery fee sale. They already missed a delivery date and re-programmed a second one for December 1st. Been trying to call them for the past few days with no concrete answers from them. This is the worst customer service experience ever. DO NOT ORDER ONLINE FROM IKEA, IT'S A RIP-OFF.
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Posted 7 years ago
Super fast delivery at a really reasonable price.
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Posted 7 years ago
I ordered a duvet cover online and paid $14 for shipping. After waiting 2 weeks for it and numerous unanswered calls to customer service, I decided to just have the order canceled. I waited for 45 minutes on hold and finally got through to a customer service person. When she answered she said nothing...I had to say Hello, hello, hello for her to finally speak up. She canceled the order and said it would take 7 days to two weeks for the refund to go through. This is horrible customer service. I will never order from them again.
Helpful Report
Posted 7 years ago
Spent over $2000 on master closet cabinets paid for picking shipping and assembly was told that set would happen today between 10 and 6 at the time of sale it’s 10:30pm and we have not been able to contact the shipper or IkEa for hours worst customer experience ever
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Posted 7 years ago
Missed delivery date, no notification , no explanation and no alternative offered.
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Posted 7 years ago
I ordered a shelf and brackets online. I figured it's just a shelf what could go wrong. I was told my original delivery date was to be 11/13/17. I realized on 11/14 that the item was never delivered. I went on their site to track the package. Well there is no option to do this. You have to send an email that states you'll get a response in 24-48 hours. I never received a response. I found out later that they are "backlogged" and it's taking 5 business days to respond to email inquires. After 30 minutes on hold I spoke with a customer service representative. Apparently the delivery date on the order is not the actual date and only an estimate. After placing me on hold for another 10 minutes to check the status of my order the customer service rep came back to tell me that the order hasn't left the warehouse so they are unable to track it. When I asked about the delay she stated that they had recently has a no shipping fee sale and they are extremely backlogged. I asked when my order would be fulfilled and she could not say. We are only talking about a 11"x43" shelf with brackets. This is not a huge nor complicated order. I asked would it be 30 days or what. She said she didn't know for sure and it could not be expedited. I then asked to cancel the order and was told that until it is delivered to FedEx they are not able to cancel it. She said that once it is picked up by FedEx they can cancel it and when FedEx returns the item to them and it is restocked they can refund me. Seriously, the item is sitting in their warehouse and they can't cancel the order? So needless to say I am at their mercy waiting for an item that I have no idea when it will arrive. Worst experience EVER! Had I order this from Amazon I'd have it already. So save yourself the trouble and NEVER order from these people. At this point I will never shop with them again. WORST SERVICE EVER!!
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Posted 7 years ago
I ordered a king size bed online. Only half of it was delivered. Three hours two phone calls later, they told me that they would send the rest of the bed with another 12 hour waiting window in a few more weeks. Everyone would be better off if Ikea would stop pretending to be Amazon.
Helpful Report
Posted 7 years ago
The worse service I have ever experienced. Ordered £389 of office chair and armchair on the 31st Oct. Delivery scheduled for 14th Nov. even received a text with time of delivery 7-11a.m. Delivery did not arrive so early afternoon called Ikea who informed me that it would definitely arrive. Called again at 5 and spoke to a man who said he would check with the hub. He put me on hold for 20 minutes and never came back to me. Meanwhile he credited the whole amount and sent me an email to that effect (except it wasn't actually credited to my card, only a credit note). Called again to see what on earth was going on to be told that the delivery had been re-scheduled for Saturday 18th Nov. and that the delivery charge would be refunded. That sounded like a good resolution. However, he just wanted to get me off the phone because the order has indeed been cancelled for no apparent reason and I am £389 down. Absolutely disgusting, I have been treated like dirt. So I am going to have to go through the inconvenience of commencing a chargeback with my credit card company! Why do Ikea bother having a customer service dept. if they lie and fundamentally don't care.
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Posted 7 years ago
Couple of hiccups with the Norwich store service and communication and delivery was delayed; but I have just chatted with Nikita via the website and am extremely happy with the outcome. Really pleased with Ikea customer service via the chat line; if the service that I received at the Norwich store was not just an exception, the Norwich staff need more training, more prodding or something - maybe to at least show some interest in customers?
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Posted 7 years ago
We bought a mattress from them and after a couple of weeks decided that it wasn't firm enough. We called them within the 90 days time frame, explained the situation and within four days they had collected the old one, and replaced with a firmer one. They were brilliant. That is customer service. No complaints whatsoever
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Posted 7 years ago
Ikea delivers product with missing pieces. They should take care in reviewing what is being assembled before delivery. Ikea after sales services is also not helpful. They make promises for delivery and assembly appointments and cancel them without telling the customer. I will never use the delivery or assembly services again.
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Posted 7 years ago
We visited the Sunrise store twice to buy a bed . Horrible customer service and horrible delivery experience. When we received the bed the headboard and some other parts were broken. Calling customer services is even worse. You will be on hold for 45 minuets and no help. We wanted to buy a matching night stand, we were asked to check the website Which we did and drove an hour and a half each way after making sure they had 40 pieces Available but when we got there, there were none. We were asked to call before going At the same time you can’t call the store. I would rather pay more but not to go there again.
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Posted 7 years ago
Fantastic delivery service, easy to track and very reliable. I would definitely recommend to family and friends
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Posted 7 years ago
Fantastic delivery service, easy to track and very reliable. I would definitely recommend to family and friends
Helpful Report
Posted 7 years ago
Ikea is rated 1.5 based on 1,627 reviews