Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,655 Reviews

11 %

of reviewers recommend Ikea

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1.5

Based on 1,655 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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Ikea 1 star review on 13th September 2025

Maya Luna

Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Megan Gregory

Ikea 1 star review on 13th December 2023

Costa Fedorov

Ikea 5 star review on 26th September 2023

Crossrail Cottage

Anonymous

Anonymous // 01/01/2019

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“I ordered a king size bed online. Only half of it was delivered. Three hours two phone calls later, they told me that they would send the rest of the bed with another 12 hour waiting window in a few more weeks. Everyone would be better off if Ikea would stop pretending to be Amazon.”

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Posted 8 years ago

“The worse service I have ever experienced. Ordered £389 of office chair and armchair on the 31st Oct. Delivery scheduled for 14th Nov. even received a text with time of delivery 7-11a.m. Delivery did not arrive so early afternoon called Ikea who informed me that it would definitely arrive. Called again at 5 and spoke to a man who said he would check with the hub. He put me on hold for 20 minutes and never came back to me. Meanwhile he credited the whole amount and sent me an email to that effect (except it wasn't actually credited to my card, only a credit note). Called again to see what on earth was going on to be told that the delivery had been re-scheduled for Saturday 18th Nov. and that the delivery charge would be refunded. That sounded like a good resolution. However, he just wanted to get me off the phone because the order has indeed been cancelled for no apparent reason and I am £389 down. Absolutely disgusting, I have been treated like dirt. So I am going to have to go through the inconvenience of commencing a chargeback with my credit card company! Why do Ikea bother having a customer service dept. if they lie and fundamentally don't care.”

Helpful Report

Posted 8 years ago

“Couple of hiccups with the Norwich store service and communication and delivery was delayed; but I have just chatted with Nikita via the website and am extremely happy with the outcome. Really pleased with Ikea customer service via the chat line; if the service that I received at the Norwich store was not just an exception, the Norwich staff need more training, more prodding or something - maybe to at least show some interest in customers?”

Helpful Report

Posted 8 years ago

“We bought a mattress from them and after a couple of weeks decided that it wasn't firm enough. We called them within the 90 days time frame, explained the situation and within four days they had collected the old one, and replaced with a firmer one. They were brilliant. That is customer service. No complaints whatsoever”

Helpful Report

Posted 8 years ago

“Ikea delivers product with missing pieces. They should take care in reviewing what is being assembled before delivery. Ikea after sales services is also not helpful. They make promises for delivery and assembly appointments and cancel them without telling the customer. I will never use the delivery or assembly services again.”

Helpful Report

Posted 8 years ago

“We visited the Sunrise store twice to buy a bed . Horrible customer service and horrible delivery experience. When we received the bed the headboard and some other parts were broken. Calling customer services is even worse. You will be on hold for 45 minuets and no help. We wanted to buy a matching night stand, we were asked to check the website Which we did and drove an hour and a half each way after making sure they had 40 pieces Available but when we got there, there were none. We were asked to call before going At the same time you can’t call the store. I would rather pay more but not to go there again.”

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Posted 8 years ago

“Fantastic delivery service, easy to track and very reliable. I would definitely recommend to family and friends”

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Posted 8 years ago

“Fantastic delivery service, easy to track and very reliable. I would definitely recommend to family and friends”

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Posted 8 years ago

“Rubbish deliver service.Its a long story. I ordered a kitchen from Ikea lakeside. The lady in store was really nice. I was happy for about 5 seconds before the $h1t hit the fan. I told the lady in store I need delivery to 2nd floor and there is no lift. She said fine no problem. On the delivery day I had my builders there ripping out the old kitchen and the delivery man rang the buzzer but when he relised there is no lift he refused to deliver. Aparrently they aren't insured to carry stuff up the stairs. So I called the store to complain, next day delivery van comes and same thing, sorry love I'm not insured to cary up the stairs. What a joke. I call again to complain and again the delivery is sent out but this time the deliver only half. I have to call to complain and the same van is back with the rest of the kitchen. Finally i can breath easy....not! I get a call saying one part was left behind but they cant deliver until the next week. Finally they deliver and i have a complete kitchen but now the hinges have no screws or plugs. I call and complain. The agree to swap them on Monday. Monday comes and goes and no delivery. I call to complain and they say we are not delivering. The hinges dont come with screws. They didnt call me to explain or leave a voicemail, just left me waiting. Btw the screwless hinges meant to make it easy to remove a door for cleaning but not much use if the door falls off each time you open the cupboard. I explained this over the phone and in store. We swapped those stupid hinges twice and on the 3rd visit I had enough and just changed to the 110°hinges with screws which actually stay on because they have screws and plugs. The whole process has been stressful, upsetting and expensive. I wish I never went to that store. I really regret my choice and I will never go there again for a kitchen of bathroom. This is the short version of the story. Ikea have yet to apologise or offer any kind of compensation. Please please please avioid like the plague.”

Helpful Report

Posted 8 years ago

“Ist visit to the Sheffield store today it was not a good experience. What should have been a simple matter turned out to be a nightmare, got to checkout with the item, girl told us she couldn't process the item as it was unlisted, told her there were hundreds on sale, supervisor arrived and cant sort it out. Team leader arrives after half an hour and says theres been a glitch and he was hoping to sort it shortly. At this point in frustration I leave it there and walk out. Very poor organization indeed !!”

Helpful Report

Posted 8 years ago

“They offer unique products at a fair price. The quality is good and they have a clear returns system.”

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Posted 8 years ago

“I ordered some stalls from IKEA and was impressed by the fast delivery, however, I got a text last night to say my stalls had arrived and when I went to pick them up from my local Ikea, they told me that I needed to wait for a text specifically from them which was slightly confusing! so still awaiting my stalls! Confused how parcel force could have delivered them but my local IKEA hasn't received them!”

Helpful Report

Posted 8 years ago

“Bad seevice and rude staff I would never go back there again”

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Posted 8 years ago

“Staff are super helpful , went out the way to fetch me and my partner a trolley and to show us to the correct department”

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Posted 8 years ago

“Articles arrived on the day they said they would.”

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Posted 8 years ago

“Part missing on a kitchen island. Customer service never followed thru. Had to finally go back to store and get one from a box in stock. Very friendly employees but store not managed well.”

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Posted 8 years ago

“I purchased an item from IKEA and was told by three different cashiers that it was in stock. Only to be told 2 days later that the made an error and not only was the item not in stock, but that it had been discontinued months earlier and no one decided to take the unit off display. And to top it off, they’re ‘attempting’ to issue a refund.”

Helpful Report

Posted 8 years ago

“In theory, Ikea is a great store, if you have a high tolerance for frustration, the patience of Job, and don't mind getting shafted. I bought a beautiful and expensive turkish hemp flat woven rug, was told 'oh, you can find someone in the parking lot to carry it out for you'. Not. But on getting it home, determined it was a) too big and b) too blue. I immediately called customer service to try to initiate return by shipping (coz i live 4-5 hours from store), and was told, 'sorry, you'll have to talk to the store'. But you can't get through to the store. So I bravely paid $150 for return shipping on what was very heavy rug, included copies of receipt and requested refund through my credit card. When I had not received refund 2 weeks later, I called again and was told, 'oh, you have to call to initiate a case, that's why you didn't get refund'. Right. So, case was initiated and I waited another 2 weeks, called again. On hold for 30 minutes, and was then told, 'oh, store does not take unplanned returns, so they've issued a store credit'. WHAAAT?!!! So now, another case number, and another long wait to learn whether they'll grant refund to credit card. Sorry, ikea, you fail.”

Helpful Report

Posted 8 years ago

“Bought a floorlamp with reassurance of getting a bulb easily elsewhere as none were in stock...can’t get one anywhere.”

Helpful Report

Posted 8 years ago

“Worst customer services I have ever dealt with rude and abrupt would never deal with this company again”

Helpful Report

Posted 8 years ago

Ikea is rated 1.5 based on 1,655 reviews