Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,652 Reviews

11 %

of reviewers recommend Ikea

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1.5

Based on 1,652 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Ikea 1 star review on 13th September 2025

Maya Luna

Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Megan Gregory

Ikea 1 star review on 13th December 2023

Costa Fedorov

Ikea 5 star review on 26th September 2023

Crossrail Cottage

Anonymous

Anonymous // 01/01/2019

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“Ikea customer service would not deserve even half a star but I had to select one star as there is no worst option to select. Our products were delivered damaged. Two days later, replacement products were delivered, also damaged. Each time we had to waste our time waiting at home for the delivery. We were asked to wait another 2 days for another delivery with no assurance that the replacement products won't be damaged. We suggested that we would come to the store , inspect the products, hire a van and take them home ourselves and wanted Ikea to reimburse us for our cost. The customer service manager that we spoke to refused to accept our suggestion. Our only option was to keep waiting for Ikea to deliver the goods and pray that they are not damaged, and if they are, well just keep waiting because no one from Ikea has authority to approve customer reimbursement. Really?”

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Posted 8 years ago

“We are totally disappointed, we are not coming back anymore,!!!!!! my wife purchased some Xmas lights set yesterday October 17, by the time we arrived to home, she realised it is missing the unique wires to be connected, we were to returned it today, but the clerk after talked to her supervisor refused to accept the return, said that even though the wires is missed, the set was on sale therefore it was a final sale, we said the item is useless with out the wires, but she did net understand and refuse gave us our money back.”

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Posted 8 years ago

“Upon purchasing almost $5,000 worth of closets, the installers came without the order form and installed the wrong shelving. My call to IKEA customer service was a nightmare. Nobody answers. They keep advertising to you and tell you how customers are important to them and ask to be patient. I finally dropped the call after waiting for 30 minutes. I am not even sure I was connected to a system that would respond if I has waited. Terrible. You guys should be ashamed of yourselves. This is my last purchase from you !!”

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Posted 8 years ago

“Worst customer service before and after. Poor item labeling for parts that were needed. Left and didn't have all the items that were needed. We live over 6 hours away so it wasn't as if were able to quickly return to grab what was needed. Expensive shipping costs to purchase the item we needed online.”

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Posted 8 years ago

“Worst shopping experience of my life bought bedroom wardrobes height 236cm which fitted in my room fine went to buy the sliding doors for them the top rails make the wardrobes 240cm high 3 cm too big for my room was not told this but was told(when I complained) that there was signs all over the bedroom department telling us this took the doors back got refund checked the bedroom department for these signs there was none just signs saying the doors were 236high got my £420 back and went to b&q and got sliding doors ready built that fit for £250 just as well I have no problem building up wardrobes etc but you would need a degree in astrophysics to build ikeas doors, I had to give ikea a rating of 1 but I wouldn't even give them that”

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Posted 8 years ago

“Their after sales service is outstanding”

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Posted 8 years ago

“Ikea in Paramus nj. I love Ikea's stuff and they're competitively priced. And now for the bad, I waited 15 minutes on line and then it was my turn(so it was technically 20min.) Ridiculous. They have 20 registers(not sure the exact amount) but only 4 were open today at a quarter to 2. I also think that it's badly designed. Its very hard to find stuff and you can't just go in and out. it takes a lot of time to get thru the store. I also needed to walk a quarter of a mile to get to my car whether on my way in or on my way out depending if I parked by the entrance or exit. On the plus side if ur looking to shed lbs you have the right place.”

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Posted 8 years ago

“Products were up to my expectation. Nice exchange and return policy. Helpful staff. Excellent pricing.”

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Posted 8 years ago

“Arrogance has taken down bigger than Ikea. The horrible customer service is no longer a secret!”

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Posted 8 years ago

“Patricia & manuel October 11, 2017 at 5:26 pm Your comment is awaiting moderation. Hi. We purchased for our first time ever in your Florida IKEA store. We thought things went ok. Little did we know they were far from ok. The young lady Roxanne ordered our sofas. We told her three times two of one and one sectional. She even ask us how many of the single sofas and we repeated TWO. So when the delivery of one sofa and one sectional came I was so mad. What the heck. How many times do we say two of the EKTORP sofas. Omg. The. My husband went to the store today afternoon delivery and they blamed us for not double checking her ordering skills. REALLY! Your orders are so confusing and broken down into pieces who would have known. I added 2 sofas for $395 and one for 1299 and then took 15% off. That came to the total we had with the delivery and put together fee so we figured she was correct. What the heck SHE ONLY ORDERRED ONE IT WAS HER MISTAKE AND YOUR STORE BLAMED HER MISTAKE ON US. AND THEN WANTED TO CHARGE US ANOTHER DELIVERY FEE SND PUT TOGETHER FEE. RIDICULOUS. what ever happened to customer service and the customer Is always right. What a horrible first time experience !!!!! What have we learned ….we learned that we cannot trust. Your customer assoc to add or order correctly no matter how many times they ask or how many times we tell them, what we want. Andy we cannot expect any customer service to back us their mistakes and that they will always blame the customers. How about they not blame the customer! When a mistake is made by an employee how about owning it instead of taking it out on the customer !”

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Posted 8 years ago

“The evil company. The worst customer service. They dont care”

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Posted 8 years ago

“Horrible customer service Houston had to wait in customer service forever-not going back ever spent $5000... never again”

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Posted 8 years ago

“The products I chose were robust and easily built up. The instructions very easy to follow. The store itself I do not like because if you do not want to pay a lot of money you need to gather the goods yourself! Not so good if like me you have no sense of direction!”

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Posted 8 years ago

“Assistance in store by salespeople was 10. And that's where it stopped. I spent$ 400.00 to have a closet (s) assembled. Scheduled for 19 Oct 2017. No show Received a call saying they would be late at 1300. At 1500 another call still later. 1700. They call stated they would be there by 1930. Unacceptable. Reschedule for Monday no show. Reschedule for Wed no show no call. No contact what so ever. Call the IKEA laberyth and after doing the big box store phone shuffle. I talked to a sub-magager. Who as with all the others said he would "look" into it. This is not satisfactory. It so far has cost 3 days of my time a value of more than $600.00 This is beyond by far THE WORST service I have ever run across. My recommendation is for people to shop else where. In the future. I know I will.”

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Posted 8 years ago

“Damien in the bedroom section of Ikea's Springwood Qld store provided the BEST service. I was looking for a King bed configuration for an odd shaped room, with the potential to split it in two when young grandchildren were staying. A possibility was purchasing 2 singles and having them together when our own friends were staying, with the use of straps that Ikea stock, and covering the mattresses with one of Ikea's good mattress pads so adult guests would not realise it was 2 beds. Damien gave advice on better designs, comfort factor and costs. I then came away with lots of measurements and now plan to revisit the store to make a few purchases, including a chest of drawers. I was just so grateful for Darren's time, his knowledge, and very customer oriented personality.”

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Posted 8 years ago

“Love the ikea experience - ordered on line and was delivered on time and on the day I wanted so thank you xx”

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Posted 8 years ago

“Affordable and enjoyable”

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Posted 8 years ago

“I like Ikea products, and delivery service was great, they keep us updated about time of arrival.”

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Posted 8 years ago

“Very poor customer service. The salesman ran away when he sees a customer needing help. Shouted him down, ordered signed some fine print in order to have it delivered and installed. Installers did a poor job, installed so the units did not line up. Installer said it was my floor, he left, I took a level to my floor, the floor was exactly level. I realized then that the installer lied to me. Calling IKEA is a nightmare, as you will be on hold 20 minutes minimum. I was transferred several times with 1 1/2 hour on phone. The units cannot be cut to fit my baseboard, so if your baseboard is night than 3", don't have them install, because it won't fit together. This should be told verbally upfront at purchase! Returning is an option with a loss of delivery and picking fees. And then they wanted more money to pick it up again! Not my fault! Very poor company!”

Ikea 1 star review on 26th September 2017

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Posted 8 years ago

“Bad experience, I bought a big wardrobe with a mirror door so was super heavy. After i and my wife have installed it , when we opened the doors the whole wardrobe fall down on us , so my wife got hurt, it was about to kill my two years daughter. The funny that was a hardware to attached to the wall without screws. The package had everything beside the most important part which is the safety. I called customer service to tell them about what happened , then they did send me the same hardware with noooo screws again. Very very poor customer service. Never again buying anything from ikea store .”

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Posted 8 years ago

Ikea is rated 1.5 based on 1,652 reviews