Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,652 Reviews

11 %

of reviewers recommend Ikea

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1.5

Based on 1,652 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Ikea 1 star review on 13th September 2025

Maya Luna

Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Megan Gregory

Ikea 1 star review on 13th December 2023

Costa Fedorov

Ikea 5 star review on 26th September 2023

Crossrail Cottage

Anonymous

Anonymous // 01/01/2019

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“Service is horrendous!!!!! Ordered a new lounge over a month ago and the scheduled deliveries never arrived all I have received in return is “sorry we’lol try again on another date”.”

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Posted 7 years ago

“Without a doubt the WORST service we have ever recieved from a company.... EVER. I have never in my life recieved such appalling customer and delivery service. This review is not against the shop or products, its against the customer service and delivery. We spent over £600 on wardobes and a chest of drawers, we have just had to arrange our 5th delivery attempt - we STILL do not have all of our items. Reasons for this have been a mix! A few of the reasons have been that the delivery company lied about attempting to deliver, then the goods were damaged, then we have had two cases of not all the items being in the van/out of stock, so we are STILL WAITING on two items. I have spent hours on the phone to customer service where one guy hung up on me after explaining the issues in detail, having to recall and re-explain to another customer service person - who provided no apology or ackowledgement and when I expressed my surprise she stated 'sometimes the lines go down'... I am heavily pregnant and we are desperatly trying to get our house ready for the babies arrival, we have had no apology other than 4 lots of £30 'waste of day' compensation - which is not good enough... We have had to change work diaries, change weekend plans and have absolutely no trust that our items will be delivered. It is without a doubt the worst service I have ever received and I am looking to see how I can escalate this further. Just read the Trustpilot reviews!!”

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Posted 7 years ago

“The most worst customer service I have ever seen in my life.. me nd my husband ask for Rugs Nd one sales lady said just go to counter Nd show them sticker no so they can help u to bring out from inside so we went to counter Nd one cashier ring up all stuff nd after he ring up we ask him about rug Nd he yell on us nd said it’s not my work nd he called his manager nd the manager came to us nd after heard all he said you should go to rug section nd find that rug by your self.. his name is genn...Nd then he yelled on us nd he literally did rashisem with us ...”

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Posted 7 years ago

“I was visited to Philadelphia store and on check out counter some problem with product finding so employee called a floor manager and his name is GENN and his behaviors very rough and without solve a problem he walk out from there it's very bad service and response by floor manager. Due to this miss behaviors I not buy any stuff and I not recommend to people to visit Philadelphia PA store.”

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Posted 7 years ago

“The 2 Frosta stools I bought yesterday have different length legs, thus wobble badly. Appalling quality. I shall not buy from you again.”

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Posted 7 years ago

“Fast service. Took back item with no quibble. Refunded within one week plus free collection of item”

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Posted 7 years ago

“The worst possible customer service I have ever seen in my entire life! The in store music is so loud you cannot think or discuss anything with a sales person. the lazy sales associates would not help me find the cabinet I saw on line. of the 4 people I had contact with all 4 of them smart mouthed me. My wife and I bought our whole kitchen from them and spent thousands of dollars there but I will never ever set foot in their store ever again so help me! after spending all that money there I had to literally beg a store employee to help me load the boxes in my truck! I am DONE with IKEA!”

Helpful Report

Posted 7 years ago

“Whether or not something in your basket will actually be available for home delivery seems very fickle and not remotely clear. Frustrating experience. Also, one of very few companies to not offer free delivery above a certain amount. Also, sent wrong colour of one item (hard to understand because 3x white was ordered and received 2x white, 1x black). Not cool.”

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Posted 7 years ago

“Order arrived damaged with many broken bowls etc. Called ikea customer service and have been on hold for 45 min so far.”

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Posted 7 years ago

“Terrible customer service. Merchandise Was not delivered as promised, order canceled many times without any notification, no telephone call or email. Order placed in September but still hasn't receive it. I feel robbed. If you don't contact them, it seems that they will keep your money and wont deliver your order. I REGRET purchasing from their online store.”

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Posted 7 years ago

“Horrible customer service wait times on telephone are lengthy in excess of an hour . I regret ordering online for furniture. Was not delivered as promised no telephone call and trying to chase up item via phone was not possible. Clearly no staff are employed to handle customer service calls via phone. That was a week ago. Just terrible .”

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Posted 7 years ago

“ZERO customer service. You literally cannot contact this company through their website. If you call them a recording tells you that their system can't handle the volumn of calls and then they hang up on you. I ordered items. According to Fed Ex they were damaged in shipping and returned to IKEA and IKEA signed for them, but according to IKEA's tracking info the package was delivered period. I paid for products that I didn't receive and I have no way for solving this problem.”

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Posted 7 years ago

“I ordered from ikea on 9/25 with a delivery date of 10/9. I sat home all day for them not to show. It is now 10/24 and have not heard anything about my order. When I reach them through email, they relay with a shipping delay. Glad I paid $59 for this atrocious shipping.”

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Posted 7 years ago

“We ordered some furniture from their online store, we picked a delivery date and when we checked out it changed to 5 days earlier. When we emailed them regarding rescheduling the delivery they told us that it was being transported to their warehouse and we needed to call them once it arrives there to reschedule. Every time we have called them we get the same "We are experiencing high volume of calls and can't take yours" spiel and then they hang up. When we emailed them again they told us that you cant pick or delay your delivery and we can expect it 2-3 weeks after the delivery date which is not disclosed anywhere on their site. Not only was their customer service misleading and contradictory, they also failed to provide us with any further details on what we can do, even when we asked them in the emails.”

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Posted 7 years ago

“extremly bad delivery”

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Posted 7 years ago

“They were good at keeping me informed about my order.”

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Posted 7 years ago

“They can't even label the colour correctly on the box! A bunch of dull idiots that no one should ever purchase anything from!”

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Posted 7 years ago

“Absoulutely awful customer services. Never experienced anything like it. Got through after around 32 minutes wait. Assistant was unhelpful on the phone and wasn't very kind. She put me on hold. That was 20 minutes ago! I'm now back in the cue with another 30 minutes to wait before I can get through. Shocking!”

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Posted 7 years ago

“if I could give them negative stars I would - never, never, never again will I even consider IKEA - European Socialists culture operating in a Capitalist free competitive market - worst customer service I've ever experienced - I don't believe their management has not 'seen the ball since kick-off'......They can only survive in liberal urban environments where socialists congregate! JV Athens GA”

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Posted 7 years ago

“Products are cheap, but the quality is poor. Better not to shop online since you can't see and touch the product”

Helpful Report

Posted 7 years ago

Ikea is rated 1.5 based on 1,652 reviews