Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,650 Reviews

11 %

of reviewers recommend Ikea

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1.5

Based on 1,650 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Ikea 1 star review on 13th September 2025

Maya Luna

Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Megan Gregory

Ikea 1 star review on 13th December 2023

Costa Fedorov

Ikea 5 star review on 26th September 2023

Crossrail Cottage

Anonymous

Anonymous // 01/01/2019

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“Not all my order got delivered”

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Posted 7 years ago

“There communication was second to none, they gave gave me a delivery date and the courier rang me the day before then on delivery day he gave me a time ⌚ and arrived on time, there tracking showed a little van on the map”

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Posted 7 years ago

“Not bad at all actually tbf”

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Posted 7 years ago

“Delivered the item when they said and it was well packaged.”

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Posted 7 years ago

“Bought a new king-size bed from IKEA along with a mattress and I don't regret it one bit! Opted for a Malm bed with a Hovag firm mattress, all in cost £460 which is great value.”

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Posted 7 years ago

“Bought kitchen cabinets in July 29, 2018. No it is October 9. Delivery was scheduled 4 times, each time cancelled by Ikea vendor. Finally after going to Ikea Long Island, partial delivery was sent 2 days ago. Called 4 times today to find out how to get remaining pieces. each time after holding disconnected. You must be an idiot to buy the kitchen cabinets from them.”

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Posted 7 years ago

“DO NOT waste your money here, absolutley the worst company to deal with. My wife and I ordered a couch and only received the cushions. When we tried to call Ikea to ask about it there is no way to speak to anyone because they are "experiencing high volume of calls" and just hangs up on you.”

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Posted 7 years ago

“Really poor service, went to Ikea Las Vegas last night cashier was rude unwilling to help seem like I was bothering him, came back next morning to return center because the chair seating pad I bought for my dinning room chair was too small, again the return clerk was rude and very unpleasant. I had my receipt with me. I purchased $135 last night paid with Amex gift card $75 and rest on my debit card, Cashier keep asking for my Amex gift card. I was only returning $30 of material. I gave him my debit card. He had to ask another cashier if he can return it. I notice he didn’t not leave ok at the receipt closely thought I only paid with Amex.”

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Posted 7 years ago

“Customer service was really bad. She doesn't want to help. She was very rude . It was Tempe Arizona store.”

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Posted 7 years ago

“Ordered items online , was told it wouldn't be delivered by courier as van broke down , have never been contacted by either IKEA or courier to re arrange , then when i managed to get through to someone after 3 days of trying and holding for an hour an idiot told me it would be another week , i asked for the parcel to be expressed he said we are a big company we do not express delivery , having used the couriers myself for business i know they can , its unacceptable that large organisations think they can treat customers like they are doing them a favor supplying products , when smaller company get slapped with late delivery charges left and right”

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Posted 7 years ago

“Terrible customer service in the store and over the phone. They live in a different world.”

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Posted 7 years ago

“Ordered a bed frame and mattress in store on Saturday. The said they would deliver on Tuesday which they did. The consignment note checked out as it should but we should of check our receipt as the never delivered all the items which we only found out after assembling the bed frame. We call customer service number held for over and hour. We told them we had not received all our items the offer and £15 gift card and said the would deliver the missing boxes in a weeks time. That's all great but we had already disposed of the old bed and mattress. They did not care and said the best they can do is in weeks time. It took 2 days for it to arrive but yet and takes them a week to deliver an item they did not pick in the first place. You would think IKEA would care about their brand name. I will never use them again. They have zero customer service they don't even have a complaints department as every member of the team is capable of dealing with complaints apparently. You have been warned.”

Helpful Report

Posted 7 years ago

“WORST DELIVERY SERVICE. They specify that your purchase will be deliver a certain date and time and THEY NEVER ARRIVE. I’ve been waiting ALL week for my furniture. I’ve been in hold with the company for 2 HOURS FOR NOTHING. Kevin Cameron “delivery manager” gives FALSE information and don’t even send you a confirmation receipt. They say they will arrive AND NEVER DELIVER THE FURNITURE. I spent more than a $1,000 in IKEA and payed EXTRA for a delivery and installation fee and I HAVEN’T seen my furniture. DON’T PAY DELIVERY, THE WORST DECISION YOU CAN MAKE”

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Posted 7 years ago

“PLATSA combination lets you choose handles, however the furniture comes with no pre-drilled holes (even though it states NO TOOLS required for assembly). When the holes are drilled, the furniture surface breaks. Also, the drawers fall apart weekly. NOT FIT FOR PURPOSE furniture, can't be used even in a child's bedroom. Customer Services don't have a complaints procedure, only automated computer responses on web chat, which simply writes the extracts from the website information. In order to return a FAULTY item, suggested to drive to the store and arrange a pick up for a fee. Absolutely appalling! POOR QUALITY, POOR SERVICE.”

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Posted 7 years ago

“I am so disppointed about my recent experience of Ikea online order. I ordered one bed and another storage cubics. Also I ordered the delivery service. One and half week after I ordered, the items were delivered. On the delivery day, I spent four hours waiting for the delivery and the delivery ended up missing one slat of the bed. I can't use the bed. The deliver staff is nice and kind. He told me the missed item will be delivered later and I also can call the store. But I can't find any phone number on the online order and whom I shall call. The deliver happened at Saturday, and till this Monday, nobody from the store or delivery service office called me. I am so headache about how I can find the missed piece? If there were less than one star, I would like to give Ikea.”

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Posted 7 years ago

“They made my daughter and me extremely unhappy. They did not deliver when they should and tried to deliver when told not to and eventually put the item to Parcel Force who charged my daughter again. Shame on Ikea!!”

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Posted 7 years ago

“The pieces came broken and when we called them about it they left us on hold for an hour. I am so pissed im never getting anything from them again”

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Posted 7 years ago

“Your delivery service is disgusting and non existent. Twice you should have delivered my items and twice you did not. Then after spending a hour trying to get through to customer service I was told you could deliver Wednesday the following week. So you want me to have 3 days off work. You won't deliver for free and your not willing to compensate me for loss of earnings. Unless. Don't use ikea delivery service as they don't do delivery”

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Posted 7 years ago

“For my recent purchase of $1,768.39, I contacted your after-sale department by phone at least 4 times for two issues. Each time, I was put on hold for 45 minutes to more than an hour for even a simple question or update inquiry. This is totally unacceptable. What a waste of time. The long wait is regardless of the time when I called, be that in the morning, the afternoon or the evening. Ikea is taking their cuatomers for granted when they put their customers on the long wait all the time for after-sales issues. It seems that Ikea is playing a dirty trick to discourage their customers from contacting them after the sale is closed with the long wait. If Ikea doesn't want their customers to bother them with any issues after the item is sold, don't pretend to have a generous after-sales swrvices or return policy. This is nothing but a marketing trick.”

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Posted 7 years ago

“I would give it zero stars if I could, only because IKEA use PARCELFORCE for delivery. This company should not be in business and its by far the most appalling customer experience I've had. IKEA should switch providers if they don't want to lose their own customers!”

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Posted 7 years ago

Ikea is rated 1.5 based on 1,650 reviews