Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,655 Reviews

11 %

of reviewers recommend Ikea

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1.5

Based on 1,655 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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Ikea 1 star review on 13th September 2025

Maya Luna

Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Megan Gregory

Ikea 1 star review on 13th December 2023

Costa Fedorov

Ikea 5 star review on 26th September 2023

Crossrail Cottage

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We went to Ikea Richmond looking for particular product items. The display gave the Item no., the Aisle no. & the Location no. as usual but when we went to pick up the items from the actual Aisle & location nos., the products were out of stock and this was also advised to us by one of the customer service officers who also mentioned that Ikea would not restock the items. WHY ON EARTH DO YOU HAVE THEM ON DISPLAY THEN - JUST TO WASTE CUSTOMER'S TIME!!!!!!!!! We then had to go to Springvale to buy all the items we were looking for. YOU KEEP TREATING CUSTOMERS LIKE THIS RICHMOND, YOU MIGHT ASWELL CLOSE UP SHOP.”

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Posted 7 years ago

“Why you sell and charge customers If you can't deliver !!! Purchased a bunk bed on black Friday supposed to be arrived on Dec 14th but never arrived. After 10 times follow up after sales Dept. said they can't deliver to some cities!!!!! Terrible company terrible customer service”

Helpful Report

Posted 7 years ago

“I cannot reach a person! I made an online order (confirmed, because it was charged to my credit card) but never got an order confirmation e-mail with an order number. So now, to make any change, I have to have an order number; this makes it impossible to do online...yet I also can't reach a person by calling...and I can't reach the store unless I drive an hour (which is why I ordered on line in the first place). If this doesn't work out, I literally will never shop at Ikea again.”

Helpful Report

Posted 7 years ago

“Delivery is currently 2.5 hours outside delivery window. I will never shop in IKEA again. No phone call, no email, nothing. Order is close to 2000€. They seem to forget that customers can vote with their feet!!!?”

Helpful Report

Posted 7 years ago

“Worst service ever. Order was written wrong by your employees. After waiting to check out I had to return to the department that made the mistake. They have to correct it and you have to get back in line and wait again. The worst part is waiting for your item to be picked. Part of my order was picked wrong, but did not realize until we were home. Came back for another wall unit and doors were backordered which means another trip. Plan on wasting your day there. 30 to 40 minutes and probably more on weekends waiting for you order to be picked. Not my kind of shopping. SERVICE SUCKS”

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Posted 7 years ago

“Ikea is the worse store /places to make a return when you purchasing on line. I bought items which returned with receipt and order # on it. I've been received a store credit card instead return to the method I paid, my credit card. It makes very inconvenient since I lived far away from the store and I've lost $17 on shipping alone that I would not likely to try online shopping again. Ikea is the only store I had a problem with the return. It didn't do the way they print on the policy. Now the money sits on IKEA card which means they hold it.”

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Posted 7 years ago

“Abbreviated story: kitchen counter flawed, exchange arranged. Ikea staff fabricated delivery date, all my arrangements for new install had to be rebooked. Ikea said they wanted original counter back so i had to pay to remove it and then trucking company had no instructions to take away. I had to write to Ikea telling them how to get it picked up from my island home. Second counter has same flaws as first, seams not sealed lets water in. It has been over two months of the most dismal customer after service I've ever experienced. Terrible training of staff, many times young men bordering on rude on phone and knowledge of how to deal with difficulties absent. I've finally surrendered, they clearly have no commitment to excellence and even less to making amends for this difficult and needlessly drawn out situation. Considering two of the same counter were flawed there is clearly a quality control issue with this product yet they continue to offer it for sale. They continue to say someone will call, two months later still no contact through phone.”

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Posted 7 years ago

“I called several times different days for getting a desk for my daughter in law for Christmas...they all told me different things and different dates when to use click and collect for a friend of mine to pick it up for me in columbus..it was going to cost me 200 dollars for delivery to go from ohio to ohio..believe that...smh..Finally that day came for me to order the desk online and the website didnt work correctly..so I called them again...they apologized and told me that was the only way I could order the desk to have it picked up by a friend..I asked her what to do and she apologized again..cuz that was the only way...smh..Finally the website worked..and they were out of stock..Never, ever, ever will I purchase anything from them...It should not cost that much for delivery or should a person go through so much grief to get a desk!!!”

Helpful Report

Posted 7 years ago

“Terrible customer service. No idea why your delivery didn't arrive as it should No answering the phone. Waiting for almost one hour with no response.”

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Posted 7 years ago

“your muren reclining armchair is of very poor quality i advice any potential buyers to stay away from this chair as my chairs steel frame snapped after only 2 years paid £250 +£50 delivery so not a cheap chair thought i would have had longer useage out of it for that money”

Helpful Report

Posted 7 years ago

“I felt that that the level of customer care was spectatular and I felt that browsing ikeas website was easy was easy to navigate and the delivery process from purchase to receiving my products was fast and efficient I also felt that my product arrived in good condition upon recieving it thank you ikea.”

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Posted 7 years ago

“I chose "click and collect" for 2 wardrobes and had a friend drive all the way to Atlanta to pick up. The website said it was available for pickup but after a 2 and half hour trip, the store didn't have the items. I lost money because of this. Don't use "click and collect" on the website and expect that if the website says it's available, that it truly will be.”

Helpful Report

Posted 7 years ago

“Item arrived damaged. This order was mishandled by IKEA for weeks. First the item was rescheduled for delivery but IKEA neglected to inform Select Express, their delivery service. IKEA even confirmed the delivery via an email notice to me. So the item never arrived. I waited all day for it. I had to call Select Express and reschedule the item. IKEA Promised to refund me the delivery charge and issue me a gift certificate. That also never arrived. Finally the item arrived and it was severely damaged. The men unloading the item saw the damage and took it right back to return. IKEA has horrible, horrible customer service. You can call all day and get a "We are experiencing higher than normal call volume." But then there is no waiting. No call backs. The message just apologizes and disconnects you. The online forms are horrible. They ask for case number and other weird info before allowing you to submit a return form. How do I get a case number? Oh, you have to call customer service. No matter how bad a job IKEA does, there is simply no way to access their customer service. Absolutely horrible company.”

Helpful Report

Posted 7 years ago

“Ordered Ektorp Sofa, chair and ottoman online for delivery. The reviews were TERRIBLE at best and I was concerned. I received a confirmation for my purchase but never received confirmation of shipment which was no problem because I was able to follow with the Customer Service track app. It wasn’t updated frequently but I understood what was happening with my purchase. I was called 2 days before delivery and given a time slot and was told I would be called again by the driver the day of delivery an hour prior. I received a call from the driver at 9am and was told he would be here between 11:30 and 11:45. He was here at 11:30 exactly in spite of construction making it difficult to enter my neighborhood. From the date of order to the date of delivery it was 2 weeks and 1 day. I would also note that assembly is extremely easy as it assembled the chair and ottoman alone in about 45 minutes. They are super cozy and comfy!”

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Posted 7 years ago

“awful customer service! Delivery due today - doesn’t arrive, do they call you? No! When you chase and they say will call you back do they? No!!”

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Posted 7 years ago

“Ordered for pick up two items on sale from Burlington yesterday 12/3/18 the experience was smooth and delightful. From door entry to exit efficient is an understatement.”

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Posted 7 years ago

“Very helpful staff and very high quality products.”

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Posted 7 years ago

“Punched most of what we went for!”

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Posted 7 years ago

“Wrote poor review for bookcases. IKEA came to pick up product on November 19th. No resolution to the issue. Went into store Thursday and was told that someone would call the same day from insurance firm. Never called. Really poor process.”

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Posted 7 years ago

“Poor customer service and delivery. I ordered on line. Their email indicates; fedex delivery, we will provide a tracking # and fedex will contact you, nothing like that ever happened. FedEx left my parcel outside the door, did not get tracking # .”

Helpful Report

Posted 7 years ago

Ikea is rated 1.5 based on 1,655 reviews