Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,650 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

Questions

Metrics

1.5

Based on 1,650 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat

Visit Website

Write Your review

Tell us how Ikea made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ikea 1 star review on 13th September 2025

Maya Luna

Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Megan Gregory

Ikea 1 star review on 13th December 2023

Costa Fedorov

Ikea 5 star review on 26th September 2023

Crossrail Cottage

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ikea is the worse store /places to make a return when you purchasing on line. I bought items which returned with receipt and order # on it. I've been received a store credit card instead return to the method I paid, my credit card. It makes very inconvenient since I lived far away from the store and I've lost $17 on shipping alone that I would not likely to try online shopping again. Ikea is the only store I had a problem with the return. It didn't do the way they print on the policy. Now the money sits on IKEA card which means they hold it.”

Helpful Report

Posted 7 years ago

“Abbreviated story: kitchen counter flawed, exchange arranged. Ikea staff fabricated delivery date, all my arrangements for new install had to be rebooked. Ikea said they wanted original counter back so i had to pay to remove it and then trucking company had no instructions to take away. I had to write to Ikea telling them how to get it picked up from my island home. Second counter has same flaws as first, seams not sealed lets water in. It has been over two months of the most dismal customer after service I've ever experienced. Terrible training of staff, many times young men bordering on rude on phone and knowledge of how to deal with difficulties absent. I've finally surrendered, they clearly have no commitment to excellence and even less to making amends for this difficult and needlessly drawn out situation. Considering two of the same counter were flawed there is clearly a quality control issue with this product yet they continue to offer it for sale. They continue to say someone will call, two months later still no contact through phone.”

Helpful Report

Posted 7 years ago

“I called several times different days for getting a desk for my daughter in law for Christmas...they all told me different things and different dates when to use click and collect for a friend of mine to pick it up for me in columbus..it was going to cost me 200 dollars for delivery to go from ohio to ohio..believe that...smh..Finally that day came for me to order the desk online and the website didnt work correctly..so I called them again...they apologized and told me that was the only way I could order the desk to have it picked up by a friend..I asked her what to do and she apologized again..cuz that was the only way...smh..Finally the website worked..and they were out of stock..Never, ever, ever will I purchase anything from them...It should not cost that much for delivery or should a person go through so much grief to get a desk!!!”

Helpful Report

Posted 7 years ago

“Terrible customer service. No idea why your delivery didn't arrive as it should No answering the phone. Waiting for almost one hour with no response.”

Helpful Report

Posted 7 years ago

“your muren reclining armchair is of very poor quality i advice any potential buyers to stay away from this chair as my chairs steel frame snapped after only 2 years paid £250 +£50 delivery so not a cheap chair thought i would have had longer useage out of it for that money”

Helpful Report

Posted 7 years ago

“I felt that that the level of customer care was spectatular and I felt that browsing ikeas website was easy was easy to navigate and the delivery process from purchase to receiving my products was fast and efficient I also felt that my product arrived in good condition upon recieving it thank you ikea.”

Helpful Report

Posted 7 years ago

“I chose "click and collect" for 2 wardrobes and had a friend drive all the way to Atlanta to pick up. The website said it was available for pickup but after a 2 and half hour trip, the store didn't have the items. I lost money because of this. Don't use "click and collect" on the website and expect that if the website says it's available, that it truly will be.”

Helpful Report

Posted 7 years ago

“Item arrived damaged. This order was mishandled by IKEA for weeks. First the item was rescheduled for delivery but IKEA neglected to inform Select Express, their delivery service. IKEA even confirmed the delivery via an email notice to me. So the item never arrived. I waited all day for it. I had to call Select Express and reschedule the item. IKEA Promised to refund me the delivery charge and issue me a gift certificate. That also never arrived. Finally the item arrived and it was severely damaged. The men unloading the item saw the damage and took it right back to return. IKEA has horrible, horrible customer service. You can call all day and get a "We are experiencing higher than normal call volume." But then there is no waiting. No call backs. The message just apologizes and disconnects you. The online forms are horrible. They ask for case number and other weird info before allowing you to submit a return form. How do I get a case number? Oh, you have to call customer service. No matter how bad a job IKEA does, there is simply no way to access their customer service. Absolutely horrible company.”

Helpful Report

Posted 7 years ago

“Ordered Ektorp Sofa, chair and ottoman online for delivery. The reviews were TERRIBLE at best and I was concerned. I received a confirmation for my purchase but never received confirmation of shipment which was no problem because I was able to follow with the Customer Service track app. It wasn’t updated frequently but I understood what was happening with my purchase. I was called 2 days before delivery and given a time slot and was told I would be called again by the driver the day of delivery an hour prior. I received a call from the driver at 9am and was told he would be here between 11:30 and 11:45. He was here at 11:30 exactly in spite of construction making it difficult to enter my neighborhood. From the date of order to the date of delivery it was 2 weeks and 1 day. I would also note that assembly is extremely easy as it assembled the chair and ottoman alone in about 45 minutes. They are super cozy and comfy!”

Helpful Report

Posted 7 years ago

“awful customer service! Delivery due today - doesn’t arrive, do they call you? No! When you chase and they say will call you back do they? No!!”

Helpful Report

Posted 7 years ago

“Ordered for pick up two items on sale from Burlington yesterday 12/3/18 the experience was smooth and delightful. From door entry to exit efficient is an understatement.”

Helpful Report

Posted 7 years ago

“Very helpful staff and very high quality products.”

Helpful Report

Posted 7 years ago

“Punched most of what we went for!”

Helpful Report

Posted 7 years ago

“Wrote poor review for bookcases. IKEA came to pick up product on November 19th. No resolution to the issue. Went into store Thursday and was told that someone would call the same day from insurance firm. Never called. Really poor process.”

Helpful Report

Posted 7 years ago

“Poor customer service and delivery. I ordered on line. Their email indicates; fedex delivery, we will provide a tracking # and fedex will contact you, nothing like that ever happened. FedEx left my parcel outside the door, did not get tracking # .”

Helpful Report

Posted 7 years ago

“Very good so help full excellent staff .so easy to put to up .”

Helpful Report

Posted 7 years ago

“Instead of focusing on opening new stores do something about staff and your meals. The staff are very important and should be looked after as it makes a difference to their attitude towards us, the customer. Found them a bit robotic. I was at your Theale branch near Reading and considering yours is the only restaurant for some distance, I was disappointed by the food. Overcooked vegetables with Vegetarian meatballs and a hot chocolate, sickly sweet. Your Christmas tins of Ginger thins looked nice until I read the E numbers in the product and put it back. If you can’t cater food, get in someone like Costa so I can eat something decent whilst shopping. Not many healthy options. I bought quite a lot from your store but found the place cluttered. Not a lot of shoppers but at checkout I waited 20 minutes to be served because it was so disorganised. Needs slick service and more self checkouts please!”

Helpful Report

Posted 7 years ago

“I ordered a mirror in which the first one came broken upon delivery. Custom carrier said they would put in an order for a second mirror, and after waiting weeks for it to come in, and having to make sure I was home all day to be there when the mirror came, I found out that it was broken and they said they would order a 3rd mirror. I finally called and just canceled my order but it’s been over 2 months now since I have received my refund. I called ikea and the phone rep stated that she would put me on an expietated list to get my refund sooner. It has now been over a month that I haven’t received my refund. This is taking way to long and don’t understand why it is taking so long to get my money back?”

Helpful Report

Posted 7 years ago

“I have an order placed with Ikead with order no - 316716698 Which is schedule to deliver on 30th Nov but time window is not confirmed by Ikea. I live in Condo where my condo management have some specific time window to book service elevators. I have got only the time window of 3-6 pm on 30th NOV for move in , If Ikea not able to deliver in that time frame then my condo management will not allow. I talked to Ikea customer care they says in that case your order will return and i need to pay again 100 CAD for second attempt. Ikeas saya only before 24 hrs they can assure me the timing. How it is possible to book my service elevator just 24 hrs before as may other families move in and booked the other time window in advance?? i had a bad after sell service experience , if you are selling something and taking money for delivery then its your responsibility to deliver as per customer convenience and timing not as per your logistic convenience. ikea and logistic company seems to be not in sync. I called ikea help desk they gave me logistic hel desk no and then logictic was not sure about my order.”

Helpful Report

Posted 7 years ago

“Poor movement and uncontrolled direction of customers ,customers forced to go through whole store and those looking at specific buy tired”

Helpful Report

Posted 7 years ago

Ikea is rated 1.5 based on 1,650 reviews