Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,623 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,623 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing went wrong. CTV has played your Christmas commercial non stop it’s so obtrusive I mute my tv. To advertise is perfectly capitalist of you. To play that commercial non stop is horrible. I know it sounds petty but I won’t be shopping in Toronto at your store for a year. Love the store great store. Your commercial and the amount I had to see and hear it was borderline torture. Bibity Bobity bye.”

Helpful Report

Posted 6 years ago

“Ordered furniture from ikea website. The items were out of stock in store but were availble for online purchase. Paid for the items and got a confirmation email with an order number. After 3 days i was informed by IKEA that one of the item is not in stock and will be available after 2 months and therefore they have cancelled my order. Now my money is tied up with IKEA as the refund may take 1-3 weeks and in the meantime i am unable to buy the home furniture from anywhere else. The item which IKEA told me is out of stock is still shown as available for online purchase and IKEA has not removed it from their website or listed as out of stock. More customers will buy that item online and then will be disappointed after their orders will be cancelled by IKEA and their money gets tied up.”

Helpful Report

Posted 6 years ago

“Two Things We ordered for a 6*3.5 with storage cot, the stock was checked it was available and hence we paid the money. Next day we are told it is not there and will come after Feb 15th. since we spent about half a day on an urgent requirement it was a big disappointment and time waste. We ordered for 2 vertical wall stands. The concerned person told us that we can fix it on the walls. Carpenter tells us that it is only for a wooden panel and not for a cement wall. We have decided Ikea is Ok for candles and lamps and perhaps cinnamon buns. anything more permanent and costlier is risky”

Helpful Report

Posted 6 years ago

“Why you sell and charge customers If you can't deliver !!! Purchased a bunk bed on black Friday supposed to be arrived on Dec 14th but never arrived. After 10 times follow up after sales Dept. said they can't deliver to some cities!!!!! Terrible company terrible customer service”

Helpful Report

Posted 6 years ago

“I cannot reach a person! I made an online order (confirmed, because it was charged to my credit card) but never got an order confirmation e-mail with an order number. So now, to make any change, I have to have an order number; this makes it impossible to do online...yet I also can't reach a person by calling...and I can't reach the store unless I drive an hour (which is why I ordered on line in the first place). If this doesn't work out, I literally will never shop at Ikea again.”

Helpful Report

Posted 6 years ago

“Delivery is currently 2.5 hours outside delivery window. I will never shop in IKEA again. No phone call, no email, nothing. Order is close to 2000€. They seem to forget that customers can vote with their feet!!!?”

Helpful Report

Posted 6 years ago

“Worst service ever. Order was written wrong by your employees. After waiting to check out I had to return to the department that made the mistake. They have to correct it and you have to get back in line and wait again. The worst part is waiting for your item to be picked. Part of my order was picked wrong, but did not realize until we were home. Came back for another wall unit and doors were backordered which means another trip. Plan on wasting your day there. 30 to 40 minutes and probably more on weekends waiting for you order to be picked. Not my kind of shopping. SERVICE SUCKS”

Helpful Report

Posted 6 years ago

“Ikea is the worse store /places to make a return when you purchasing on line. I bought items which returned with receipt and order # on it. I've been received a store credit card instead return to the method I paid, my credit card. It makes very inconvenient since I lived far away from the store and I've lost $17 on shipping alone that I would not likely to try online shopping again. Ikea is the only store I had a problem with the return. It didn't do the way they print on the policy. Now the money sits on IKEA card which means they hold it.”

Helpful Report

Posted 6 years ago

“Abbreviated story: kitchen counter flawed, exchange arranged. Ikea staff fabricated delivery date, all my arrangements for new install had to be rebooked. Ikea said they wanted original counter back so i had to pay to remove it and then trucking company had no instructions to take away. I had to write to Ikea telling them how to get it picked up from my island home. Second counter has same flaws as first, seams not sealed lets water in. It has been over two months of the most dismal customer after service I've ever experienced. Terrible training of staff, many times young men bordering on rude on phone and knowledge of how to deal with difficulties absent. I've finally surrendered, they clearly have no commitment to excellence and even less to making amends for this difficult and needlessly drawn out situation. Considering two of the same counter were flawed there is clearly a quality control issue with this product yet they continue to offer it for sale. They continue to say someone will call, two months later still no contact through phone.”

Helpful Report

Posted 6 years ago

“I called several times different days for getting a desk for my daughter in law for Christmas...they all told me different things and different dates when to use click and collect for a friend of mine to pick it up for me in columbus..it was going to cost me 200 dollars for delivery to go from ohio to ohio..believe that...smh..Finally that day came for me to order the desk online and the website didnt work correctly..so I called them again...they apologized and told me that was the only way I could order the desk to have it picked up by a friend..I asked her what to do and she apologized again..cuz that was the only way...smh..Finally the website worked..and they were out of stock..Never, ever, ever will I purchase anything from them...It should not cost that much for delivery or should a person go through so much grief to get a desk!!!”

Helpful Report

Posted 6 years ago

“Terrible customer service. No idea why your delivery didn't arrive as it should No answering the phone. Waiting for almost one hour with no response.”

Helpful Report

Posted 6 years ago

“your muren reclining armchair is of very poor quality i advice any potential buyers to stay away from this chair as my chairs steel frame snapped after only 2 years paid £250 +£50 delivery so not a cheap chair thought i would have had longer useage out of it for that money”

Helpful Report

Posted 6 years ago

“I chose "click and collect" for 2 wardrobes and had a friend drive all the way to Atlanta to pick up. The website said it was available for pickup but after a 2 and half hour trip, the store didn't have the items. I lost money because of this. Don't use "click and collect" on the website and expect that if the website says it's available, that it truly will be.”

Helpful Report

Posted 6 years ago

“Item arrived damaged. This order was mishandled by IKEA for weeks. First the item was rescheduled for delivery but IKEA neglected to inform Select Express, their delivery service. IKEA even confirmed the delivery via an email notice to me. So the item never arrived. I waited all day for it. I had to call Select Express and reschedule the item. IKEA Promised to refund me the delivery charge and issue me a gift certificate. That also never arrived. Finally the item arrived and it was severely damaged. The men unloading the item saw the damage and took it right back to return. IKEA has horrible, horrible customer service. You can call all day and get a "We are experiencing higher than normal call volume." But then there is no waiting. No call backs. The message just apologizes and disconnects you. The online forms are horrible. They ask for case number and other weird info before allowing you to submit a return form. How do I get a case number? Oh, you have to call customer service. No matter how bad a job IKEA does, there is simply no way to access their customer service. Absolutely horrible company.”

Helpful Report

Posted 6 years ago

“awful customer service! Delivery due today - doesn’t arrive, do they call you? No! When you chase and they say will call you back do they? No!!”

Helpful Report

Posted 6 years ago

“Wrote poor review for bookcases. IKEA came to pick up product on November 19th. No resolution to the issue. Went into store Thursday and was told that someone would call the same day from insurance firm. Never called. Really poor process.”

Helpful Report

Posted 6 years ago

“Poor customer service and delivery. I ordered on line. Their email indicates; fedex delivery, we will provide a tracking # and fedex will contact you, nothing like that ever happened. FedEx left my parcel outside the door, did not get tracking # .”

Helpful Report

Posted 6 years ago

“I ordered a mirror in which the first one came broken upon delivery. Custom carrier said they would put in an order for a second mirror, and after waiting weeks for it to come in, and having to make sure I was home all day to be there when the mirror came, I found out that it was broken and they said they would order a 3rd mirror. I finally called and just canceled my order but it’s been over 2 months now since I have received my refund. I called ikea and the phone rep stated that she would put me on an expietated list to get my refund sooner. It has now been over a month that I haven’t received my refund. This is taking way to long and don’t understand why it is taking so long to get my money back?”

Helpful Report

Posted 6 years ago

“I have an order placed with Ikead with order no - 316716698 Which is schedule to deliver on 30th Nov but time window is not confirmed by Ikea. I live in Condo where my condo management have some specific time window to book service elevators. I have got only the time window of 3-6 pm on 30th NOV for move in , If Ikea not able to deliver in that time frame then my condo management will not allow. I talked to Ikea customer care they says in that case your order will return and i need to pay again 100 CAD for second attempt. Ikeas saya only before 24 hrs they can assure me the timing. How it is possible to book my service elevator just 24 hrs before as may other families move in and booked the other time window in advance?? i had a bad after sell service experience , if you are selling something and taking money for delivery then its your responsibility to deliver as per customer convenience and timing not as per your logistic convenience. ikea and logistic company seems to be not in sync. I called ikea help desk they gave me logistic hel desk no and then logictic was not sure about my order.”

Helpful Report

Posted 6 years ago

“Poor movement and uncontrolled direction of customers ,customers forced to go through whole store and those looking at specific buy tired”

Helpful Report

Posted 6 years ago

Ikea is rated 1.5 based on 1,623 reviews