Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,627 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was the worst experience ever! The furniture came two times in front of my house, only to NOT be brought into my appartment, because there was an inclined street and a few stairs to get there. They said they cannot get so close to my door with a truck, because it is too big amd the street to my house is too narrow. They must come with a smaller car. Ok, the first time I unterstood, and then the delivery guy spoke to Ikea guys, and I also spoke on telephon and also wrote an e-mail and described the situation. Then, after they contact me again for delivery only after 1-2 weeks, they send again a big truck!! The furniture cannot be delivered, the second time! Not to mention that I did not live in that city at the time, had to take free day from work to be there on both times! And then I had to move in the new house, but now I was unable to, because without furniture, I could not live in an empty house. The third time was my furniture finally delivered. And I sign that I received everything, because I had really a lot of stuff, I was unable to really check every single small package. Then I noticed that some stuff were missing! Also then I could not assembly the bed, because for that bed one must also order something additional, I mean the thing that goes underneath the matress, but this information is not on the website, not anywhere. Anyway, I’ve only written here briefly about what happened and I skipped many details, but it was a horrible experience and I was close to living in a hotel because of Ikea and I am never again going to buy something from this horrible swedish company! Not to mention that if you want to call to make a schedule for your delivery or to make a complaint, you can never actually talk to someone responsible, just to a lady who just writes down what you say and passes it further. No one ever at Ikea takes responsibility for anything!”

Helpful Report

Posted 6 years ago

“I purchased a bedroom set and the confirmation message says that I would receive a phone call 4 hours before the delivery drop off. I took the day off work but out running some errands within close proximity [10 minutes] of home with the expedition of getting a phone call so I can received my goods. The delivery guys did call until they got on site refused to just grant me the courtesy of wait for only 10 minutes. I call customer service voice my concerns and asked you they could at turn the truck around because we took the the day off work and they did not call as noted in their email and just flat out said NO! that's not how it work. The customer service experienced I got was just as horrible as the their shortfall on the delivery and then blamed on the customer. If you shop there, expect to be blame forfor for anything that may go wrong with your product delivery. This is my first experience shopping with IKEA and will be the last.”

Helpful Report

Posted 6 years ago

“When your order doesn't turn up, then only part of it turns up, and then the final part doesn't turn up - again (with zero communication along the way), it's really not worth going with Ikea.”

Helpful Report

Posted 6 years ago

“Went to the Ikea At Landsberger Alle. I asked a question at the information help desk and was shouted at in German. "Kein English!" Berlin is an international city. This is simply not acceptable. She did not even give me a chance to explain in German.”

Helpful Report

Posted 6 years ago

“Awful customer service. I have been trying to cancel an order for five days now. I called to cancel and then called the following day to confirm that the ordered had been canceled, since I received no written confirmation, and I was reassured--oh yes, we received your cancellation order. Two days later, I received notification that my order had shipped. So, I called customer service again to see what was going on. And when I reached a live person--eventually--they said, "yes, I see you canceled the order, but the warehouse had sent it out for delivery any way." But this customer service person was going to really cancel the order. Well, this morning I got an email saying my order was out for delivery! Come on, IKEA, are you that desperate for money that you're going to force the merchandise on me whether I want it or not? How is it possible that a company this size can't coordinate between its ordering software, the warehouse, and the delivery company? The customer-service rep told me "they get a lot of emails." Seriously? The process isn't automated? Oh, and it's become a full-time job sitting on hold with their customer-service line (so-called; more like customer disservice). Needless to say, I will not be buying anything from IKEA again any time soon.”

Helpful Report

Posted 6 years ago

“The worker had a Swedish accent, and tried to get on his knees. But don’t worry I slapped him. And my dog ran away from me. I’m also blind and couldn’t see where Rusfus went, when I finally found him. The same worker was doing inappropriate thing to Rufus. I see it in his eyes, he has been scarred of life. I blame Ikea, my name is Jecca Jamesson. This is my story”

Helpful Report

Posted 6 years ago

“not happy with the customers service spent hours on end trying to buy a bed with the end product being broke in 3 places. do not recommend terrible service arrogant staff”

Helpful Report

Posted 6 years ago

“IKEA MANAGEMENT at the Vegas Store and/or district is POOR. Saturday 2/2/2019 I visited from 1PM to 2PM to buy a new wall lamp, desk chair, some 99 cent chocolate bars and a tiny plant for a friend's apartment. I left IKEA Vegas with NONE of those things: 1. Not 1 of the NYMANE wall lamps in stock or even on display. 2. RENBERGET office chairs on display everywhere but ZERO in stock. 3. Over a dozen checkout registers but ONLY 3 OPEN with VERY LONG LINES OF UNHAPPY CUSTOMERS WAITING TO CHECK OUT. 4. Even the separate food department had a long line with only 1 cashier. Sorry IKEA but when a business is run this poorly, you get 1 star and $0 from me.”

Helpful Report

Posted 6 years ago

“I'm always shocked at the terrible level of quality and durability of Ikea products. Every single one of their fabric products I've ever purchased, carpets, rugs, towels, Sheetz basically anyting made of any synthetic material is chock-full of chemicals. I've spent thousands and thousands of dollars at Ikea, their return policy is horrendous. They seem almost intentionally drastically understaffed, there's always a huge wait, they even have a number system if that tells you anything about how long the wait is. I've only tried to return a single item in my entire consumer live at Ikea, a $299 carpet that had a tiny hardened spot probably one centimeter big that they claimed was a paint stain, the most ridiculous thing I've ever heard, it was the exact same color as the carpet fabric was probably there from the time that I purchased it. They're like any other horrible big corporation that finds any excuse and take your money but not give it back.”

Helpful Report

Posted 6 years ago

“Customer service at giltbrook is a joke. After visiting the store today we left feeling the attitude of your customer service staff were rude in their response to our issue which we raised in a calm manner. The issue was over £1400.00 of kitchen appliances that was listed at two different prices in your kitchen displays a discrepancy of £200.00. We were asked by a kitchen assistant to go to customer services, when we arrived we were asked ‘why have you come here’ too which we replied ‘we were told too’. After a while of discussion we were told ‘if you don’t like it you don’t have to have it ‘ this was after a £20 gesture of good was offered!! A £100 gesture of good will could have secured a sale. Customer service was appalling and if IKEA can afford to lose a £1400.00 sale then I am sure JOHN LEWIS will welcome it. Customer Service I am sorry to say is extremely poor and I suggest you invest in some customer service training. If you would like to discuss in more detail do not hesitate to get back to me who knows you could end up with a sale and restore our confidence in IKEA.”

Helpful Report

Posted 6 years ago

“There have now been 3 occasions where I have made purchases at the reading store. The price tag on the display item was more at check out. A duvet priced at £22 on display was £25 at check out a doormat priced at£115k on display was£6.50 at checkout a £4.50 variance. They were good enough to refund the difference however the delay and return to the store probably cost me the same amount. No apology. No change. The products are still displayed at those prices so check your receipts before you leave the store people! Poor management!”

Helpful Report

Posted 6 years ago

“Today is 1/30. We have been trying to reach customer service since 1/11 to get a replacement component for an item we ordered on line that was damaged. The message we get is that it’s unavailable. We sent an email and finally got a response. We were told it would take 5-7 business days to receive a replacement. We have a case reference number but haven’t been able to find where we can get a delivery status. With no one answering the phones we’re stuck.”

Helpful Report

Posted 6 years ago

“I have been trying to order online and your website platform is not functioning properly. It is horrendous and keeps dropping out. Trying to print a shopping list is ridiculous googled how to and instructions are good but don't apply to the lists I have saved couldn't get it to print because the drop-down menu was as described. I then found out that it costs $20 to click & collect. Amazingly ridiculous. If you want to lose customers your going the right way about it. Your website is malfunctioning and it's so difficult when it keeps dropping off. Also, try air conditioning your shops so uncomfortable shopping in any Ikea store in Sydney.”

Helpful Report

Posted 6 years ago

“I purchased a couch online after seeing it in the store. Following ordering instructions, I included "large item delivery"; "Flat rate pricing- Unlimited number of pieces - Delivery beyond your door: your whole delivery can be brought into your home or business to one room of your choice." Removal Services (mattres, appliance, sofas) are available when you purchase a delivery of a like service...additional fees may apply. " During the purchase process I wasn't prompted and did not see any other options for delivery. The truck arrived yesterday and dropped the items in my garage and left me with two huge boxes and no way for me to move such large heave items into my house by myself. I was really stuck! and they informed me they didn't haul old items away. I had ordered "BASIC" delivery only. I called Ikea service and asked how we could "fix" this but they offered no real solution. They could arrange pick-up my old couch for an additional $50 but that was the least of my problem. My city can pick it up for free if it can get it out to the street... I am very disappointed. It is a misunderstanding, yes. But I did read and try to understand the web-site when I was ordering and I am still confused when read it. I wasn't trying to save a few bucks! If I was to order a similar item in the future, at this point, I still wouldn't know how to do it but I certainly would make some phone calls to verify and ask more questions. My past experiences with other companies (like Costco for instance) have been exactly the opposite and exceeded my expectations and their delivery was included in the price, they called, conformed what I needed to do, , scheduled the time window... Ikea did none of this.”

Helpful Report

Posted 6 years ago

“I wish there was a lower star rating. I tried to buy a bed. Finally reached customer service. i wished to pick up the order at the store. No Can Do you must use online order. My password did not work I requested a new number. You can not get a new number unless you enter your old number. It I had the old number I would not need the new one. You can not call the store directly. Customer Service, as indicated by so many people can not answer phone too much activity. What a cluster! Worst Customer Service Ever Award. Give up you will be a happier customer.”

Helpful Report

Posted 6 years ago

“Your website is horrible’ it’s slow, doesn’t respond, and pages don’t load, if I can’t shop online then I won’t shop in store either,”

Helpful Report

Posted 6 years ago

“Don’t ever order anything online I ordered a desk for my daughters Christmas IKEA only sent part of the desk and their resolution specialist refused to even attempt to correct their F*up . I retuned their partial delivery and they kept their full shipping cost to me. If you value not getting ripped off , don’t shop here”

Helpful Report

Posted 6 years ago

“Quick delivery of kitchen”

Helpful Report

Posted 6 years ago

“Over Christmas we ordered a bed, two side lockers and a bookcase. It was to be delivered on the 6th of January. Four delivery dates later and I've finally cancelled my order and demanded my money back. My kid has been sleeping on the floor for the past 11 days because we obviously had to get rid of her bed (for the night we thought!) in order to have room to put the new one in. Our house is a mess because everything from her bedroom has been moved out of it and into other rooms, all just for the night we thought. I've had to take four days off work, because no one bothered to phone us to tell us that the stuff wasn't being delivered , on any occassion, despite the fact that we specifically asked after the first cock-up if they would make sure to tell us, so I'd only miss a half day in work instead of a full day. Add to that the fact that on our third delivery date we were told everything was now in Ireland and on the fourth one were told the reason we hadn't gotten it was some of it was still in England. They wanted to deliver half a bed! So quite obviously someone was telling us porkies. My advice to anyone considering buying a large amount of goods from Ikea and depending on it being delivered ever is DONT DO IT!”

Helpful Report

Posted 6 years ago

“Bought a day bed this was not a cheap item and it broke the first time it was sat on overall it is a very flimsy cheap made product”

Helpful Report

Posted 6 years ago

Ikea is rated 1.5 based on 1,627 reviews