Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,623 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,623 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buyer beware. IKEA's furniture assembly services offered by TaskRabbit are fraudulent. We purchased an IKEA daybed in March 2019 in New York and signed up for TaskRabbit assembly, via the IKEA website. The quoted price for the assembly was $85.50. When the assembly was completed, TaskRabbit charged us $479.69! TaskRabbit and IKEA should be ashamed of the fraudulent assembly services they offer.”

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Posted 6 years ago

“Bought a kitchen 3 years ago after 2.5 years the veneer has started coming off 3 doors. They sent someone out to have look but then didn't even have the decency to get back in touch. eventually went in to the shop to be told it was not there fault or problem. I've had to buy replacements. A company with your reputation and of your size could have replaced these for nothing and provided great customer service. Obviously not interested in the customer. I would advise anyone to avoid IKEA kitchens!”

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Posted 6 years ago

“They only deliver during regular business hours during the week which is problematic for working military families. Neither my husband or I could make the very broad 4-hour excepted time and asked a customer service agent to contact the driver to let he/she know to leave it at the front desk of our apartment buildings (which they already consented too.) The customer service agent called and called but the driver didn’t answer, so she left a voicemail and assured me this wouldn’t be an issue. Later in the day, I receive a voicemail (no call, just voicemail) that I missed my allotted (4-hour long) appointment time and that they would need to reschedule and I would need to re-pay the delivering fee. They later informed me that drivers can only deliver to the address registered, so why didn’t the customer service agent I spent over a half hour on the phone with that morning inform me of that policy? They also only deliver to my area on Thursday’s, which meant we would have to wait another week for our furniture. End of story, I received a refund and will just get my furniture elsewhere. Would not recommend IKEA or their customer service.”

Helpful Report

Posted 6 years ago

“Bad experience with the delivery service! We were provided a 4 hour window (12pm-4pm) and was told we would get a call 30 min prior to arrival. I called at 11:45am to get a more accurate arrival time- was told 1:25pm and confirmed that I was going to get a call 30 min prior to arrival. Well driver never called and arrived at 1pm so he basically just left never bothered to call us. I spent 45 min on the phone trying to resolve the issue, but of course it wasn't. We had to reschedule another delivery date. Ikea should consider their delivery options. Great way to tarnish your relationship.”

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Posted 6 years ago

“Our Ikea furniture delivery was scheduled for 27/04/19 between 9-1pm. When I bought the furnitures in Ikea the cashier who helped us said there were altogether 38 pieces & we should watch & count on the day its delivered. Two delivery people came around 11:30 am & delivered 35 pieces. I kept telling them that they should have delivered 38 pieces according to the bill. Those two men started arguing with me saying the ikea cashiers always make mistakes. It should be 35 pieces & that I should sign the paper saying I received all the pieces correctly that was given to them. Half hour after the ikea delivery guys left, another ikea delivery person called & said that he had 2 pieces from ikea that we bought & needs to be delivered. I mentioned to this 2nd delivery person that I had mentioned to the earlier delivery men about missing pieces & they disagreed & didn’t admit a mistake. 4 hrs after the second delivery from ikea the concierge security person from our condo building said that somebody had found an ikea box in the service elevator & it had our name in it. How irresponsible these delivery people & the company are. Way before it was so much better when ikea had their own delivery service & assembly service. Now if you want ikea furniture to be assembled then you have to hire Task Rabbit through ikea & their service is expensive & not completely reliable. I am loosing all my interest to buy any large items or even any items at all from ikea. Thank God! If that lost package wasn’t returned to us then we would not have one furniture completely build within the expected time. Please read this post & think twice. We had major problem with ikea missing furniture that we paid for. Higher authorities were not easily available.”

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Posted 6 years ago

“I ordered almost 3000$ furniture and it suppose to deliver on 24th 9 to 1pm. They failed to deliver and didn't inform about delay. I call them and reschedule the delivery today 25th April 2019 at 9 to 1pm. They failed to deliver within the time. I took two days day off for receiving goods. I call them to cancel the order and they said it's already cancelled. I said who cancel the order, they said they don't know. What a surprising support. I never expect such act from IKEA where there fame is touch the sky.”

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Posted 6 years ago

“Absolutely useless. I applied for an Ikea credit card on the evening, and may I say, late evening of Thursday 3 - 7 - 19. I was excited and I already had in mind what I wanted to buy and had been looking it up on their website. The next day, I was then told some 18 hours later that I was supposed to of used my card that I very evening to have gotten my $25 off my first purchase, 'even though I had no physical card in my hand.' So within those few hours before midnight on that Thursday evening I should have used this card to have gotten $25 off my first purchase. One of the most ridiculous things I've ever heard of in my whole life, and so poorly explained on the credit card application. When I called the following day some 18 hours later I was told by 2 Ikea employees, (Ben being the second,) that I could never get this $25 again to use. I cancelled the credit card instantly via Ben. I've already posted a blog about my experience on Facebook about this and I will be filing complaints with the Better Business Bureau, anywhere that has reviews on Ikea and also consumer affairs. People need to understand how ridiculous Ikea is and the bank that supports them. UPDATE: As time went on a complaint was filed with the Washington DC branch of the Better Business Bureau. Richard S in the corporate office at IKEA promised to send an e-card with $25 on it to an email address that I've used for almost 22 years and I check daily. Never once did these number ever appear in my spam folder or my inbox. Then my other email address was given to him which I've had for 14 years and check mane times daily. Once again no $25 numbers ever appeared. Finally Christine called from Ikea's Corporate office and left a message on my voicemail after I had talked to this particular lady the day before. At the time of this writing she said in a voice mail which was 17 days ago now, that a physical card would be mailed to me and would arrive in 7 to 10 days. Of course, no card has ever arrived I've recently filed a complaint with the attorney General of Washington DC and Mrs Carter there has forwarded my complaint to the appropriate attorney General of the state that the Ikea is in. I've come across a few other companies that are this awful with their constant lies about sending things to the customer. Let's be honest here, if Ikea were true to their word they would have spent a few extra cents and had this so called physical card sent to me with a tracking number. Even more simple, they would have called me on the phone and just given me the numbers. I'm NOT surprised in the slightest that this company has a got a 2 star review.”

Helpful Report

Posted 6 years ago

“I order bunch of things online and suppose to deliver as mentioned date and time. Time passed I chat with ikea online; they said it's not delivered. Online shows shipped. Chat person said not really. I call IKEA, they said we will arrange reschedule and we will not charge for reschedule, it's freeeeeeee!!!! What a terrible support. This order was surprised gift for my child birthday who did very well in exam and I thought I will nicely rearrange his room to boost up his education. We should not expect those unprofessional dealings from IKEA where there fame is touch the sky. Moreover, I am not expecting funny conversation like free re-schedule offer!!!! I hope management of IKEA should take this incident seriously. I got the file number (file number S-17609530) from chat who is really kind to support me. I took day off 9 am to 2 pm, i booked elevator from 9 to 2 pm. How costly the support of IKEA that apart from all my suffering; the cost of there call still not equivalent to there call to the customer. I am so dishonored and frustrated after expending almost 2500$. Order No: 324780632 Delivery Time: 24.04.2019 09:00 - 13:00 Date Status Event Location 01.01.0001 We have started to prepare your order. Warehouse 19.04.2019 Thank you for placing your order with IKEA! 24.04.2019 Good News! Your order has shipped from the IKEA distribution centre. You will be contacted by our local delivery company to confirm your final delivery details. Mississauga, CA”

Helpful Report

Posted 6 years ago

“I had purchased a sofa bed , dining table and chairs , coffee table and a rug on 23rd March this year from ikea and opted for home delivery. The coffee table and rug didn't quite go with the decor. We had packed it back pretty neatly immediately for the return of those 2 items only. When I took it back to ikea wembly for a return the customer care executive told me that the rug is fine and can be refunded, however the coffee table cannot be returned as it's product from 5 years back and is discontinued as per the label on the box. We hv moved in this city in jan 2019 , how is it even possible we hv such an old item. Moreover I had all the invoices which clearly showed the purchase on 23rd March and we were returning it within a month. The product was delived to us by ikea only. It just seemed they were trying to find excuses and making things up which didn't quite add up. The label mess up was from ikea' s end and not our problem .The mess up was not at all expected from ikea in the first place. Finally we got a voucher for the item and not a refund which we should hv as we had returned an unused item with proper invoice. It was quite a harassing and unpleasant experience. I would definitely think twice before purchasing anything in the future as the return was quite a hassle for no fault of ours.”

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Posted 6 years ago

“Waited in all day Friday and the delivery did not turn up Following several phone calls I was assured that it would arrive Monday but still no delivery Good have already been paid for but nothing but lies and conflicting information with each phone call I make to customer services”

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Posted 6 years ago

“I order 8 items from the store to be picked up the next day. I received confirmation and money from my credit card went out. Later on that evening I received cancellation email of compleate order from Parmus IKEA cos they did not have one item, they will return my money back with 10-14 days. How frustrating!”

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Posted 6 years ago

“I actually give ZERO stars. I have had nothing but frustration and the online chat is virtually helpless. I have two open order for delivery from IKEA. The first was to arrive today....and was sent back because they "could not find me" and I'm sure the other one will be just as bad. Not to mention...ordering the furniture was an absolute nightmare. Anyway....save the frustration and don't order from them. Worst ever!”

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Posted 6 years ago

“Wadrobe fitters not great but customer service in ireland is a joke waiting nearly 7 months for fitters to fix problems problem is once you pay up front your goosed staff promise to sort it but no joy”

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Posted 6 years ago

“I bought a six drawer dresser called Hemnes. After assembling it with much difficulty found that there was a 1/4 inch, 1/2 centimeter space above five of the drawers. I had never seen anything like this before and I had bought the same Hemnes in Sweden and the drawers fit as they would in a normal dresser. I took photos and sent the photos to IKEA. Their response was bring the dresser back. The distance is over 100 miles away and of courser how can I transport the dresser. They did not respond to my question with the photos if what they could see was normal. I heard no more from them when I explained the situation. It took many hours to assemble this dresser and to after that to have it look the way it does is simply awful. I just cannot bring myself to ever buy anything from IKEA again. Be warned what you may see in the store or catalog is not necessarily what you will get after you assemble the dresser HEMNES. Perhaps that is why they lowered the price. Never warned that the Hemnes was faulty. Store 207 Invoice 020713000007194158”

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Posted 6 years ago

“It is with regret to say that I do not recomend Ikea's countertops. The 3rd party's contractors are not willing to do their best for Ikea's customers. Therefore, I had to cancel my order.”

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Posted 6 years ago

“Because the item I wanted was not available in the store I ordered it online through IKEA.com. Unfortunately, there are shipping charges with every order, even though I spent over $500. The delivery required a signature to leave the package. I was suppose to get an email with a four hour window of delivery. This did not happen. I live in a gated community so when the driver called and I tried to call back immediately it went to voice mail. I called customer service, which could not help because they use multiple 3rd party delivery services and could not reach the driver in time. I reschedule. Again no four hour window. I had to call on the day of delivery to track my package manually to ensure I was there. There two different types of screws missing. Filled out the DETAILED report to get them replace and was told it would take 2 more weeks just to get the missing parts! I called customer service only to be disconnected from the call after I was put in the queue due to an usually high volume of calls. This is the first and the last time I'll order anything from IKEA.com directly.”

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Posted 6 years ago

“I arranged for a delivery time with IKEA and took a days leave to be at home when they deliver. They had to deliver before 16h00 in the afternoon because my building doesn't allow deliveries after 16h00 (which is more than fair). After calling them twice on the day to confirm a delivery time I was told the driver would call me. He didn't bother. I called just before 16h00 and was told the delivery would occur after 17h00. I spoke with the IKEA customer service and explained the situation - we agreed to reschedule for Monday between 08h00 and 15h00. They also would waive the delivery fee. On Sunday I received a call from the delivery company saying the delivery would be between 16h00 and 20h00. Ludicrous! I called IKEA again and they got in touch with the delivery company who complained that it was my apartment budding that has unreasonable hours! Pathetic. IKEA - your telephone service representatives are amazing - maybe pick a delivery company that isn't useless and arrogant.”

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Posted 6 years ago

“Shitty delivery service”

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Posted 6 years ago

“Placed and online order for kitchen cabinets and took the day off work to take the delivery. The delivery arrived with the main component missing (wall cabinets) so I called customer services. Having taken the day off work and paid £40 for delivery I would expect the delivery charge to be refunded. I was told they only offer £20 store credit and my remaining items would be scheduled for delivery on Sunday morning. Now I have to wait in on the weekend for Ikea to complete their order and commitment to me. Their refund policy is totally unfair to their customers. I would expect far better customer service from a company like Ikea , first and last time I shop with them!”

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Posted 6 years ago

“My daughter's bed was of such poor quality. It's so poorly made that a slight pressure of fingers can make the finish and paint come off. My daughter does not even weigh 15 kilos and only uses the bed strictly to sleep but it has chipped from one side. We have been told it's not a manufacturing default but what about the quality? I am not happy with my purchase and I have spent over 200£ for the bed and mattress. What am I supposed to do now? All they can say is IKEA will take no further action. But what about an extremely dissatisfied and unhappy customer. It's such a shame. I am a mum of 2 small kids and this is extremely stressful for me.”

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Posted 6 years ago

Ikea is rated 1.5 based on 1,623 reviews