Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,640 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th September 2025

Maya Luna

Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Megan Gregory

Ikea 1 star review on 13th December 2023

Costa Fedorov

Ikea 5 star review on 26th September 2023

Crossrail Cottage

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling customer service. Delivery cancelled last minute with no explanation. No good will gesture to compensate for having to take another day off work for the rescheduled delivery. Delivery cost is also extortionate at £39.”

Helpful Report

Posted 6 years ago

“I have enlisted the help of IKEA to deliver some furniture to a new apartment that I am moving into, alone, on a new continent before I start a new job. I should have thought better of it. They had told me that my furniture delivery would take place on August 9th, shortly after my lease began - I am now being told that it will take place on the 22nd, as they failed to communicate with the delivery company who works with them of their customer's needs. All I have been told in response is that the terms of service warned that this was a possibility, however I don't feel that this is good enough, as communication with the delivery company revealed that IKEA frequently causes problems for them due to their inefficient communication. Take it from me - do not rely on IKEA if you are moving house and need furniture within a reasonable time frame!”

Helpful Report

Posted 6 years ago

“I ordered a myriad of furniture from IKEA in Toronto. Set the delivery date a week in advance. The delivery arrived on time but the truck refused to wait more than 5 minutes as we came down the elevator to give them access. We called IKEA's customer resolution team only to find out that the next available delivery date was 4 days later. When the 2nd delivery truck arrived 4 days later, only 2 out of 14 items were shipped. IKEA had no idea where to remaining items were and indicated that it would take 3-5 business days to track the order. I've yet to receive my entire order and we're over 9 business days from the date of purchase. Had I known that the logistics of a delivery was beyond IKEA's capabilities, I would not have moved ahead with an order of almost $4,000.”

Helpful Report

Posted 6 years ago

“Pathetic Website and Customer Service I tried placing order, it failed so tried couple of times - Dint work so called IKEA customer service - Guy tells me to clear cookies and retry - done and same. When I checked after a day, I found 4 deductions from bank. Tried calling Customer service... on hold with stupid music for 55 minutes - Customer service guy was friendly and told me that he would cancel them and refund. 2 days later - no cancellation mails and delivery emails started poping up one after other... called Customer Svc again, this time on hold for 1 hour and since beginning its not changing the status as currently 6 callers ahead of you. Tried to initiate Chat - it says you have to wait for 10 minutes. God sek ..dont you have bots ? Tried finding out email - but there is none. I have never seen such a pathetic website and customer service for such a global reputed brand. Missing Amazon.com, to come here and kill IKEA. Because if they dont change, we will look at other options available.”

Helpful Report

Posted 6 years ago

“Bought a mattress and instead of Ikea delivering it to the room of my choice driver asked me to go downstairs, asked me to signed and left!! Having a heart condition I literally risked my life to lift a whole mattress all by myself. Driver just ignored me. Very disappointed and completely frustrated not to mention that the mattess recycling in non existent! Shame on you IKEA!!!!!!!! Never again!!!”

Helpful Report

Posted 6 years ago

“Placed an order on line. Waited a week for the delivery. I got call from the driver when he was 5 minutes away. Immediately I can here his partner yelling in the background about America and Americans using obscenities. I was applaud by what heard, I asked he calm down and help direct him to my address. 5 minutes later I speak with the driver, while his partner yelled and asked if he should leave my stuff at a CVS. I said I’m here to help, he gave me a landmark less than a mike. Partner screams screw This American. Driver gets abound with partner whose completely irate and asks to call me back. Moments later I get an e mail stating I was not home. I explain this to customer service and tell them my frustration with a company whose employees are belittling myself and our country. I get the oh well if you don’t want to deal with a company who does not like America then here’s your money back.”

Helpful Report

Posted 6 years ago

“Worst experience ever!! I order two blinds online and they never deliver them!!! They charged them of course but I never got them. I called to cancel my order 5 times and every time my call was dropped!! This is the last time I do any business with IKEA!! Worst ever!!!”

Helpful Report

Posted 6 years ago

“I have back problems and was expecting the delivery workers to take the large amount of ordered boxes upstairs. They refused and when I questioned them on it said they are not dealing with my apparent 'attitude' towards them. Unprofessional behaviour towards the customer and a general nuisance, but seeing the other reviews, this experience is quite common.”

Helpful Report

Posted 6 years ago

“Hmmm 1010 on a Friday Night and I am still waiting for my delivery that was supposed to be here from 5 to 9. Luckily I got a phone call at 83o to narrow the window to 9:30 (running late) With nothing to sit on at home, I would say this has been an incredibly disappointing experience. Do I get to spend my Saturday waiting for furniture as well?”

Helpful Report

Posted 6 years ago

“When calling the customer service number for my business, the recording said they had a high call volume and could not take my call and then just disconnected me. Unbelievable. I called back because I thought something had gone wrong and it did it again. Just, "We can't take your call." Wow.”

Helpful Report

Posted 6 years ago

“Very bad experience with their support system. I returned one item 6 months back and till now they have not responded nor refund my money back. Such a disappointment!”

Helpful Report

Posted 6 years ago

“I lost my air pod case with one ear piece in the case, called to the store and they confirmed they found it in the bathroom with an exact description of the left ear bud inside and a white case, I notified them I will come next day to pick it up but next day they are telling me it’s not here and 6 min. After I called somebody else came an claimed it! When I expressed my confusion to the rep all she had to say was “ I guess you are out of luck “”

Helpful Report

Posted 6 years ago

“Great products. Abysmal delivery. Have spent tens of thousands here over the years outfitting houses, offices, condos, cottages. At least the third time that repeatedly scheduled deliveries failed to show up. This time I was supposed to get a fridge and stove delivered to Toronto. Drove an hour and a half in traffic to get there. No one came. Called well after the delivery window to be told "Oh it never made it on the truck today." But no one knew this at 9 am to call me??? Scheduled again for today. Same thing. No show. Called and was told "The truck that had it was in the shop today" The worst thing is you get passed from one person to another and no one can fix this convoluted broken system because no one seems to care. Have now asked for a refund and after years of loving their products I will never EVER spend a dime there again. The customer service is a disgusting quagmire of incompetence. Get a new delivery company Ikea. This one is just killing your brand.”

Helpful Report

Posted 6 years ago

“Do NOT ever arrange for delivery from IKEA. This is the second time I have had a delivery fail from ikea and the company they hire for delivery. Today the window was 1-5pm and I had to call them at 5:10pm to see whether they were ever coming. The “customer service” said they would call me back and did not. I called again at 7pm and was put on hold for 25 minutes. Then when I finally got hold of a person, she was rude, dismissive and suggested I wait again while they “look into this”. I asked her to call me back instead of being on hold as I needed to put my toddler to bed. After 5 minutes of listening to her ramble, I finally repeated my request and hung up. She phoned me back about 15 minutes later - now 7:45pm or so, and said the driver was hard to reach and would be here in maybe 1.5 hours????!!!! No. Then I said, have them bring it tomorrow as their first delivery in the 1pm slot. She said no, they can’t. So now it should come on Friday and there is no time guarantee. After I asked for minimum a refund on delivery, she said okay. We’ll see if that happens. When I raised the fact that I took time off work to be hone for the delivery she said, “well get it delivered on a day you don’t work.” I am done. This is too much. When did our world become so disregarding and corporate powered. There is no recourse for me, as they have my money and I have no items. Shame”

Helpful Report

Posted 6 years ago

“Don't get your items delivered. I got two deliveries. Spent an extra $40 to do so. One never showed and the other delivery was late and the guy didn't even know what items were mine, which isn't surprising that we were missing a few items. The parcel that never showed, we didn't get notified about when it was delivered or if it had been delivered. So when I rang I was surprised when they said it had been delivered but to one of the flats in building (which wasn't my flat). My neighbour never notified me about the parcel and I haven't been able to get in touch with them about it. So now my parcel is lost. When I complained about this to Ikea, they didn't care - to them, they had delivered and now wasn't their problem.”

Helpful Report

Posted 6 years ago

“Took two weeks for delivery to store. Called to ensure product was at store.Although item was in store, IKEA would not allow pick up as it was the 8 th day and ready to ship back to flagship store. I payed for a product that was in the store and they would not give it to me. After 6weeks, my credit card has still not been refunded. Then after 3 calls resulting in 60minutes of my time, it was determined that although this was a little longer then usual it was not uncommon therefore there was nothing they could do. They refused to waive the delivery charge and would not compensate me at all for the inconvenience and delay resulting in credit card interest. Terrible customer service”

Helpful Report

Posted 6 years ago

“I like IKEA, in general, but what's up with the returns department???? The wait is SO LONG!!! Management needs to do something about it. It makes me not want to buy anything, on the chance that I might have to return it!”

Helpful Report

Posted 6 years ago

“I have copied an email I have sent after numerous attempts at finding a resolution to my problems with this company with no response. I hope anyone reading this will find it and second guess doing business with them. Who knows, maybe someone will reply to this. To Whom This May Concern, I am writing this email to inform you of the terrible experience I have had in regards to dealing with your company. I would like to file a formal complaint in order to get a resolution from you. I will start from the beginning in order to bring you up to speed on where we are today. Keep in mind that this is my first time ever using your company. My wife ordered furniture from you online on May 13, 2019 in the amount of $724.83. We expected to receive that order on June 3, 2019 as relayed by a confirmation email we received. I made plans to take off from work in order to be available to sign for my purchase. That day came and went with no delivery and not even a phone call to inform us of any changes. I made a phone call to your customer service line who then informed me that the delivery was delayed and would arrive on June 7, 2019. The delivery fee of $99 was refunded to me which I appreciated. I then had to make sure I was available again (costing me money by being off work) in order to receive my purchase on the 7th. As you probably expect, that day came and went again with no delivery or phone call to let me know I would not receive my order. After being bounced around quite a bit and multiple people blaming each other I was told that the order must have been "lost" and we would have to wait until around July to receive the furniture. As you can imagine we were quite aggravated as I am sure your would be too if you were in my position. However, we were willing to give you the benefit of the doubt and give you another shot. My wife received a phone call from one of your representatives who confirmed our new delivery date for June 28, 2019. I have two emails, one of which is forwarded with this email, that shows confirmation of the delivery date as well as the items with the delivery company and "Ready to deliver". Fast forward to yesterday, June 26, 2019, my wife being the proactive woman she is called your company to confirm everything was okay and on schedule for delivery as promised (for the 3rd time). She was then informed by an operator who called himself Daniel (unsure if that was his real name since he sounded foreign) that the scheduled delivery date would be July 1, 2019. After asking a few questions as to why the change the representative began to get hostile toward my wife and then told her to call the delivery company herself to figure out the problem. I attempted to get on the phone at that time and as soon as I introduced myself I was "mysteriously" disconnected. I called back myself and spoke to another representative who transferred me to the scheduling department. While I was on hold waiting for the rep. to get an answer from the delivery company I was hung up on again. I called back for the third time and reached someone that seemed reasonable to talk to. After not being able to confirm delivery for me on the 28th, I asked to speak to a supervisor which ended up being Ms. Jennifer Green. She seemed very professional and agreed with me on why I would be so aggravated. She attempted to get the furniture delivery date changed to the 28th but said she could not confirm it since the delivery company said the furniture was not delivered to them yet (which contradicts the email I have received). Ms. Green told me she would "stay on top of this" and contact me each day to give me updates in hopes of getting my furniture delivered on the 28th. I did not receive any calls or information from her today so far and I doubt I will since it is now nearly 10 PM where I live. This is extremely disappointing and pretty much guarantees that I will not be doing business with you anymore and will also recommend anyone else I know to do the same. Every time I have to change my schedule to accommodate your company's inability to operate efficiently it costs me hundreds of dollars. Since I am guessing I will be rescheduling my work day again on Monday July 1st (for the 4th time) I will lose another approximately $500 from not being able to work. Your company has cost me more money in time off than my whole original order. I am asking for a guaranteed delivery date for my furniture on June 28th or a significant price reduction on my items I have ordered. I was offered company "gift cards" of up to $100 in order to purchase more items from your company by Ms. Green. That is at the very least laughable because I am not sure that I will even receive what I ordered in the first place. I look forward to hearing from someone that can help me with this ridiculous situation as I am sure you do not expect your company to operate in this manner. Respectfully, Brian Diamond”

Helpful Report

Posted 6 years ago

“Asked for a delivery between the hours of 7am-1pm. Delivery did not come until past 4pm having to miss a whole days of work as a self employed individual. Customer service were extremely unhelpful in giving any details. Absolutely shambolic. DO NOT use delivery service as it as absolutely rubbish”

Helpful Report

Posted 6 years ago

“Stay away ti Ikea delivery, they hire bad third companies. I had a bad experience with XPO: they didn’t show but they report I wasn’t home. We had to reschedule but they didn’t bring the main part of the order, they blamed Ikea and told me to return everything or wait another 3 days for the missing part, without letting me know that was an automatic cancelation. Ikea customer service didn’t offer alternatives after being on the phone for more than an hour.”

Helpful Report

Posted 6 years ago

Ikea is rated 1.5 based on 1,640 reviews